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Davin Toscana-C1b Service Manual

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Toscana-C1a/C1b/C1bN
Machine Code: J012/J013/J014

SERVICE MANUAL

July 2007
Subject to change

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Summary of Contents for Davin Toscana-C1b

  • Page 1: Service Manual

    Toscana-C1a/C1b/C1bN Machine Code: J012/J013/J014 SERVICE MANUAL July 2007 Subject to change...

  • Page 2: Safety Instructions

    Safety Instructions For your safety, please read this manual carefully before you service machine. Always keep this manual handy for future reference. Safety Information Always obey these safety precautions when using this product. Switches and Symbols Where symbols are used on or near switches on machines for Europe and other areas, the meaning of each symbol conforms with IEC60417.

  • Page 3: Before Installation, Maintenance

    Before Installation, Maintenance Shipping and Moving the Machine • Work carefully when lifting or moving the machine. If the machine is heavy, two or more customer engineers may be required to prevent injuries (muscle strains, spinal injuries, etc.) or damage to the machine if it is dropped or tipped over.

  • Page 4: During Maintenance

    Special Tools • Use only standard tools approved for machine maintenance. • For special adjustments, use only the special tools and lubricants described in the service manual. Using tools incorrectly, or using tools that could damage parts, could damage the machine or cause injuries.

  • Page 5: After Installation Servicing

    • Switch the machine off, unplug it, and allow it to cool before doing preventive maintenance. To avoid fire or explosion, never use an organic cleaner near any component that generates heat. • Wash your hands thoroughly after cleaning parts with an organic cleaner to avoid contamination of food, drinks, etc.

  • Page 6: Special Safety Instructions For Ink Cartridges

    • To protect the environment, never dispose of this product or any kind of waste from consumables at a household waste collection point. Dispose of these items at one of our dealers or at an authorized collection site. Points to Confirm with Operators At the end of installation or a service call, instruct the user about use of the machine.

  • Page 7: Safety Instructions For This Machine

    • If ink gets into the eyes, immediately flush the eyes with cold running water. If there are signs of irritation or other problems, seek medical attention. • If ink is swallowed, drink a strong solution of cold water and table salt to induce vomiting. Seek medical attention immediately.
  • Page 8 • Copying or printing the following items is generally prohibited by local law: bank notes, revenue stamps, bonds, stock certificates, bank drafts, checks, passports, driver's licenses. • The preceding list is meant as a guide only and is not inclusive. We assume no responsibility for its completeness or accuracy.
  • Page 9 • Deliver to waste product collection areas. Do not dispose of via domestic refuse collection. • The Toscana-C1a weighs approximately 20 kg (44 lb.), the Toscana-C1b 23 kg (50.7 lb.), and the Tocana-C1bN 23.5 kg (51.8 lb.) •...
  • Page 10 • For environmental reasons, do not dispose of the machine or expended supply waste at household waste collection points. Disposal can take place at an authorized dealer. • If ink or used ink is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.
  • Page 11 Ink Collection Caution Labels Caution labels are affixed on the ink collector unit ¬ to remind you to handle it carefully to avoid ink spillage. User Information on Electrical & Electronic Equipment Users in the EU, Switzerland and Norway • Our Products contain high quality components and are designed to facilitate recycling. •...
  • Page 12 • The symbol indicates that the product must not be treated as municipal waste. It must be disposed of separately via the appropriate return and collection systems available. By following these instructions you ensure that this product is treated correctly and help to reduce potential impacts on the environment and human health, which could otherwise result from inappropriate handling.
  • Page 13 • Never attempt to replace a battery on a printed circuit board. Replacing a battery with the incorrect type could cause the battery to explode. If there is a problem with a circuit board replace the entire board as a single unit. •...

  • Page 14: Conventions Used In This Manual

    Conventions Used in This Manual Machine References This service manual describes servicing and maintenance of the three Toscana-C1 machines: Toscana-C1a (J012), Toscana-C1b (J013), and Toscana-C1bN (J014). The "Model No." is not used in this Service Manual. Machine Production Name Model No.

  • Page 15: Operation Panel Procedures

    Name J734 Print Cartridge GC 21K Operation Panel Procedures Symbol What It Means Square brackets denote keys on the operation panel. Press the [1] key and release, press the [2] and release, then press the [107] [7] key and release. [Form Feed]*[Clear/Stop] The asterisk indicates keys that should be pressed at the same time.

  • Page 16: Graphic Symbols And Abbreviations

    What You See What This Means 6. Press [Clear Modes] to close the menu and 6. [Clear Modes] to return to standby. return to the standby (operation) mode. Graphic Symbols and Abbreviations This manual uses several symbols in section "3. Replacement and Adjustment". Symbol What It Means ...

  • Page 17: Trademarks

    • A Caution indicates a potentially hazardous situation. Failure to obey a Caution could result in minor or moderate injury or damage to the machine or other property. • Obey these guidelines to avoid problems such as misfeeds, damage to originals, loss of valuable data and to prevent damage to the machine •...

  • Page 18: Table Of Contents

    TABLE OF CONTENTS Safety Instructions...............................1 Responsibilities of the Customer Engineer....................1 Before Installation, Maintenance........................2 During Maintenance............................3 After Installation Servicing..........................4 Special Safety Instructions For Ink Cartridges....................5 Safety Instructions for This Machine......................6 Conventions Used in This Manual........................13 Machine References............................13 Operation Panel Procedures........................14 Graphic Symbols and Abbreviations......................15 Warnings, Cautions, Notes........................15 Trademarks..............................16 1.
  • Page 19 Install USB and Printer Driver........................48 Options................................51 Paper Feed Unit............................51 Multi Bypass Tray J507..........................53 Network Interface Board J510........................55 Important Information............................59 Checklist Before Moving the Machine.......................59 If the Machine Is Not Used Frequently…....................59 Moving the Printer............................60 2. Preventive Maintenance PM Table................................63 Service Call Procedures..........................63 Regular Cleaning............................64 3.
  • Page 20 Rear Cover..............................91 Flushing Unit..............................93 Maintenance Unit.............................94 Encoders................................96 Vertical Encoder Wheel..........................96 Horizontal Encoder Strip..........................98 Boards................................101 PSU................................101 HVPS................................102 Printer Engine CTL Board, NVRAM......................103 Duplex Unit Detection Board........................108 Motors................................109 Horizontal Motor............................109 Vertical Motor............................111 Maintenance Unit Motor..........................112 Rear Fan..............................114 Front Fan..............................115 Sensors................................116 Vertical Encoder Sensor..........................116 Carriage Position Sensor..........................117 Ink Level Sensor............................118 1st Registration Sensor..........................119...
  • Page 21 Firmware Update............................133 What You Need............................133 4. Troubleshooting Display Summary............................141 Operation Panel Display..........................141 Display Menu Summary...........................141 Status Reports..............................150 1. Page Counter............................151 2. System Summary (Config. List)......................152 3. Engine Summary Chart.........................153 4. Service Data List............................155 5. T.30 Protocol List...........................156 Self-Diagnostic Test Flow..........................157 SC Error Codes..............................160 Summary of Error Levels...........................160 Out-of-Range Temperature Errors......................160...
  • Page 22 SP Mode..............................200 Service Mode..............................204 Access to Service Mode ..........................204 Service Mode Menus..........................205 SP Mode Service Tables..........................230 SP Table Key..............................230 Group 1000..............................231 Group 2000..............................243 Group 3000..............................246 Group 4000..............................248 Group 5000..............................249 Group 6000..............................256 Group 7000..............................256 Bit Switches..............................270 Changing Bit Switch Settings........................270 Bit Switch Summary...........................270 6.
  • Page 23 Registration Sensors..........................300 Ink..................................302 Viscous ink (liquid gel)..........................302 Wide Print Head............................302 Belt Transfer System..........................303 Level Color Mode.............................304 Ink Supply...............................305 Overview..............................305 Print Cartridges............................306 Print Cartridge Set Sensors........................307 Ink Pumps..............................308 Print Heads..............................309 Print Head Maintenance...........................311 Maintenance Unit............................311 Print Head Maintenance Cycles......................316 Ink Collector Tank............................317 Ink Collector Ink level sensor........................318 Flushing Unit...............................319 Carriage Drive...............................320...
  • Page 24 Initialization Sequence at Power On.......................329 Image Processing............................330 Duplex Unit..............................331 Overview..............................331 Duplex Drive..............................331 Duplexer Cover Switch..........................332 Duplexer Set Switch..........................333 Multi Bypass Tray (Option)...........................334 Paper Feed Unit (Option)..........................336 Overview..............................336 Paper Feed..............................337 ADF.................................338 Overview..............................338 Drive................................338 7. Specifications General Specifications..........................341 ADF................................341 Scanner..............................341 General Specifications..........................342 ADF................................346 Target Yields..............................346 Environment...............................348...

  • Page 26: Installation

    1. Installation Preparation Environment Set up the machine in a location that meets these minimum requirements: Temperature Range: 10°C to 32°C (50°F to 89.6°F) Humidity Range: 15% to 80% RH Ambient Illumination: Less than 1,500 Lux (never expose to direct sunlight). Ventilation: More than 30 m /hr/person in the work area...

  • Page 27: Minimum Space Requirements

    1. Installation 2. Make sure the machine is never exposed to: • Extreme changes from low to high temperature or high to low temperature. • Cold or cool air directly from an air conditioner. • Heat from a space heater. 3.

  • Page 28: Power Source

    PC/AT compatible with USB interface Windows 98, Windows Me, Windows 2000, Windows XP, Windows Server 2003, Windows NT 4.0 or later Toscana-C1a (J012) 240 MB Toscana-C1b (J013) 295 MB Toscana-C1bN (J014) 300 MB • For Windows NT 4.0, IE 4.0 or later is required.
  • Page 29 1. Installation Operating System Minimum Memory Required Windows 2000 128 MB Windows XP 128 MB Windows Server 2003 256 MB Windows NT 4.0 64 MB • This machine does not support operation with Windows XP 64-Bit Edition or Windows Server 2003 64-Bit Edition.

  • Page 30: Using The Operation Panel

    Using the Operation Panel Using the Operation Panel Here is a brief description of how to use the keys on the operation panel. The operation panel below is for the J012. It has fewer keys because it does not support the fax function. The operation panel below is common for the J013/J014 and has all the fax keys on the left because both machines support the fax function.
  • Page 31 1. Installation Key/Indicator What It Does Menu Displays the menus for machine settings. Scroll Scrolls menu items in the direction indicated by the arrow on the edge of the round jogger button. The menus are rotational. If you press [] or [] with the last item displayed, the display will rotate to the first item of the list.

  • Page 32: Entering Text

    Using the Operation Panel Key/Indicator What It Does • Clears all text from the line in the menu mode during text entry (line delete to erase a line of entered text). Clear Modes Clears the current settings and resets the default settings. Settings other than those specified for the current job are also reset.
  • Page 33 1. Installation • All numbers and letters of the alphabet are entered with the number keys. • The asterisk key () is used to toggle between number and letter entry modes. Press [] to toggle between the number and text entry mode. •...

  • Page 34: Quick Summary Of Important Procedures

    Using the Operation Panel Quick Summary of Important Procedures Here are some more details about how to use these keys. For more about correcting image problems, please refer to section "4. Troubleshooting" of this Service Manual. • During the following procedures in the menu mode, the machine will automatically leave the menu mode and return to standby mode if a key is not pressed for 60 sec.
  • Page 35 1. Installation To print the Config. Page (System Summary) 1. [Menu]> "System Settings" 2. [] or [] > "Engine Settings?"> [Yes] 3. [] or [] > "2 List/Test Print?"> [Yes]> "Configuration Page?" 4. [Yes]> "Please Wait" displays as the report prints. To print a Nozzle Check Pattern 1.
  • Page 36 Using the Operation Panel • If the problem is solved by print head cleaning, print head flushing is not required. • If print head cleaning does not solve the problem, flush the print heads (described in the next procedure). • You can also clean all the print heads by pressing and holding down [Form Feed] for 3 sec. and then releasing it.

  • Page 37: Installation Procedure

    1. Installation Installation Procedure What You Need • LAN cable. • USB cable These items are not supplied with the machine. Accessory Check Check the accessories and their quantities against this list. Item Paper Tray Output Tray Duplex Unit Branding Plaque*1 Print cartridges *2 Power Cord *3 CD-ROM (Printer Driver, HTML Manual)

  • Page 38: Remove The Shipping Material

    Installation Procedure Item Fax Operation Panel Decal (J013/J014 only) Rating Nameplate Display Initial Language WEEE Decal CD-ROM Page Manager Contact for Page Manager Support *1 Nashuatec, Rexrotary, Gestetner *2 Starter Print cartridges J737 Print Cartridge GC 21Y J736 Print Cartridge GC 21M J735 Print Cartridge GC 21C J734...

  • Page 39: Carrying The Printer

    1. Installation Carrying the Printer 1. Lift the machine by the grooves on both sides as shown . Machine Weight Machine Weight J012 20 kg (44 lb.) J013 23 kg (50.7 lb.) J014 23.5 kg (51.8 lb.) 2. Move the machine to the location where you want to install it. •...
  • Page 40 Installation Procedure [1] Front [2] Inside ADF [3] Under platen/scanner unit [4] Under open scanner unit [5] Back of machine (remove power cord)
  • Page 41 1. Installation [6] Inside paper casette [7] Read instruction sheet and remove 4. Pull the scanner unit release lever. 5. Lift the scanner unit.

  • Page 42: Install The Print Cartridges

    Installation Procedure 6. Push the shipping lock up to the unlock position. 7. Lower the scanner unit. • Keep the boxes so they can be used again to ship the printer. Before shipping the printer, raise the scanner unit and push the shipping lock down to the lock position. This locks the scanning mechanism so it cannot move during handling and shipping.
  • Page 43 1. Installation 3. Remove the Black Print cartridge from its package. • Never touch the metal contact plate on the rear side. • Each cartridge is marked with a color label. • The Cartridge End LED marks below the display show you the order of insertion from left to right (K (Black), C (Cyan), M (Magenta), Y (Yellow).

  • Page 44: Load Paper

    Installation Procedure Load Paper 1. Raise the output tray. 2. Pull the paper tray out of the machine.
  • Page 45 1. Installation 3. Squeeze to release the paper guides then slide the guides to a position slightly wider than the paper. 4. Fan the stack to remove static cling. 5. Load the stack with the print side face down. 6. Make sure the top of the stack does not exceed the load limit mark.

  • Page 46: Connect The Power Cord

    Installation Procedure 7. Squeeze the paper guides and slide them to the sides of the paper stack. • The width side fences and bottom fence should not be too tight against the sides and bottom of the stack. • If the stack bows upward, the fences are too tight. 8.

  • Page 47: Complete The Installation

    1. Installation • Connect the power cord directly into the power source. Never use an extension cord. • Never attempt to modify the power cord in any way. • Never put heavy objects on the power cord. • Make sure that the area around the power source is free of unwanted obstacles so you can disconnect the power cord quickly in case of an emergency.
  • Page 48 Installation Procedure • The paper size and type must be set with the menu on the operation panel. • Do the paper type setting for the paper loaded in the printer cassette (A4, Plain or LT Plain, for example). Select Country and Language •...

  • Page 49: Install Usb And Printer Driver

    1. Installation 4. [] or [] > "Nozzle Check" > [Yes]. The Nozzle Check pattern prints. 5. [Clear Modes]> Standby For more about how to use the Nozzle Check pattern to diagnose and correct problems, see Section "4 Troubleshooting". Print a System Summary 1.
  • Page 50 • Device Setting utility • Online User Guide • Only the Toscana-C1b and Toscana-C1bN support the LAN-Fax driver and the Device Setting Utility. • You must log on as a user with administrator rights to do this installation for Windows 2000, Windows XP, or Windows Server 2003 1.

  • Page 51: Installation Notes

    1. Installation Installation Notes If the message "Digital Signature Not Found" appears or if the "Software Installation" or "Hardware Installation" dialog box opens, just click [Yes] or [Continue Anyway] to continue with the installation. If the "Found New Hardware" dialog box opens: 1.

  • Page 52: Options

    Machine Weight Machine Weight Toscana-C1a 20 kg (44 lb.) Toscana-C1b 23 kg (50.7 lb.) Toscana-C1bN 23.5 kg (51.8 lb.) 1. Make sure that the machine power cord is not connected to the power source. 2. Remove the paper feed unit (PFU) from its box.
  • Page 53 1. Installation 4. Remove the paper cassette cover from its wrapping and set it on the PFU. 5. Position the PFU where the machine will be set up. 6. Mount the cover on the paper tray. 7. Align the connection point holes in the bottom of the machine with the pegs of the paper tray while you hold the machine as shown.

  • Page 54: Multi Bypass Tray J507

    Options 5. Load the paper into the cassette. 6. Add paper until it as far as the load limit marks . • To prevent paper jams, never load paper higher than the load limit mark. 7. Pinch the tabs of the bottom fence . Then move it to the edge of the stack. 8.
  • Page 55 1. Installation 4. Push the multi-bypass tray into the back of the machine as shown unit it clicks. 5. Pull out the extension of the multi-bypass tray. 6. Load paper in the tray with the print side facing up. • Never remove the duplex unit from the back of the machine. •...

  • Page 56: Network Interface Board J510

    Options Network Interface Board J510 The Network Interface Board J510 is an option for the J012/J013 machine only. The network board is built into the J014. Install the NIB 1. Check the type of machine to be installed: • The network interface board is built into the J014, so the installation procedure described below is not necessary for the J014.
  • Page 57 1. Installation 5. Slowly push the NIB into the machine until it stops. 6. [Power]> Cycle the machine off/on 7. [Menu]> "System Settings?" 8. [] or [] > "Network Settings?". If you see "Network Settings" this means the NIB is installed correctly. For more about how to connect the Ethernet cable and do the network settings, see the "Quick Installation Guide".
  • Page 58 Options 2. Connect the other end of the Ethernet cable to the network hub. 1 LED 1 Lights GREEN to indicate that the machine is properly connected to the network. 2 LED 2 Lights RED to indicate that 100 Base-TX is operating, and remains off when 10 Base-TX is operating.
  • Page 59 1. Installation 4. [Yes]> "1 Machin. IP Address" 5. Do the settings for "2. Subnet Mask" and "3. Gateway Address". 6. Do the settings for "4. DNS Settings" and "5. Transfer Speed" if these settings are required. Please Re-start Power Off On 7.

  • Page 60: Important Information

    Important Information Important Information Make sure that the customer understands the following points about moving, storing, and using the machine. Checklist Before Moving the Machine • Turn the machine off. Disconnect the power cord. • Never disconnect the power cord without first turning off the machine. •...

  • Page 61: Moving The Printer

    1. Installation 2. To prevent the print nozzles from drying out, periodically print something. 3. Turn the machine on for a few minutes once a month. 4. After storage or a long period of disuse, use the printer driver to print a Nozzle Check pattern and then clean the printhead nozzles if necessary.
  • Page 62 Important Information 4. Push the shipping lock lever to the lock position. This locks the scanning mechanism so it cannot move during handling. 5. Lift the machine by the grooves on the sides of the machine. • Hold the machine level. Never allow it to tilt more than 45° from horizontal. 6.
  • Page 63 1. Installation...

  • Page 64: Preventive Maintenance

    2. Preventive Maintenance PM Table There are no PM parts in this machine. Service Call Procedures The "Service Call Procedures" listed below should be done by the service technician. For more details about how to do these procedures, please refer to "Cleaning Procedures" in Section 3. Description At Service Call, or As Required External Covers...

  • Page 65: Regular Cleaning

    2. Preventive Maintenance Regular Cleaning The following items should be cleaned regularly: Exposure glass ¬ Scanning glass Á White plate ® Note: Avoid bending the exposed edges of the mylars. Platen background plate ¯...

  • Page 66: Replacement And Adjustment

    3. Replacement and Adjustment Before Replacing Parts Removal Table The swap-and-repair system is used for this printer. The table below lists the level of difficulty for replacement of each item. Level 1: Replaced by User Component Comments ARDF Auxiliary Tray J013/J014 ARDF Friction Pad Duplex Unit...
  • Page 67 3. Replacement and Adjustment Component Comments Right Front Cover Ink Cartridge Cover Tray Upper Cover (PFU) Option Level 2: Replaced by Service Technician Component Comments 2nd Registration Sensor Difficult ARDF Left Hinge (J013/J014) ARDF Mylar Protruding white mylar. ARDF Original Tray (J013/J014) Easy ARDF Pickup Roller (J013/J014) Easy...
  • Page 68 Before Replacing Parts Component Comments Friction Pad Difficult High Voltage Power Supply (HVPS) Easy Horizontal Motor Difficult Maintenance Unit Easy NCU (EU) Easy NCU ( NA) Easy Easy Scanner Unit (J012 EU) Difficult Scanner Unit (J012 NA) Difficult Scanner Unit (J013 EU) Difficult Scanner Unit (J013 NA) Difficult...

  • Page 69: Important Notice

    3. Replacement and Adjustment Component Comments Carriage Unit Ink Supply Pump Unit Transport Belt Charge Roller Temperature/Humidity Sensor Paper End Sensor Paper Feed Roller Important Notice During parts removal never remove any of the screws shown below.

  • Page 70: Procedure Summary

    Before Replacing Parts These screws fasten the carriage brackets that keep the carriage unit correctly aligned. If these screws are loosened or removed, this could throw the carriage mechanism out of alignment. Procedure Summary The reference table below is a list of components in alphabetic order. •...
  • Page 71 3. Replacement and Adjustment • The right column tells you what other parts must be removed before the item in the left column can be removed. Before you use this table for reference, you must know the procedures described "Common Procedures"...
  • Page 72 Before Replacing Parts To remove: First, remove in this order: Duplex Unit Detection Board 1) Platen or ADF, 2) Scanner to Full Upright, 3) Paper Cassette, Output Tray, 3) Right Cover, 4) Left Cover, 5) Scanner Unit, 6) Rear Cover Flushing Unit 1) Platen or ADF, 2) Scanner to Full Upright, 3) Left Cover Front Cover...
  • Page 73 3. Replacement and Adjustment To remove: First, remove in this order: Engine Unit Swap 1) Platen or ADF, 2) Scanner to Full Upright, 3) Paper Cassette, Output Tray, 4) Right Cover, 5) Left Cover, 6) Scanner Unit Rear Cover 1) Platen or ADF, 2) Scanner Unit to Full Upright, 3) Duplex Unit, 4) Paper Cassette, Output Tray, 5) Right Cover, 6) Left Cover, (6) Scanner Unit Rear Fan...

  • Page 74: Common Procedures

    Common Procedures Common Procedures Network Interface Board (NIB) This procedure applies to the J012/J013 only. The NIB is built into the J014. 1. Press down on the tab release [1]. 2. Pull the NIB out of the machine. Duplex Unit 1.

  • Page 75: Ink Collector Unit

    3. Replacement and Adjustment • The duplex unit must be installed in the machine at all times, even for simplex printing. The machine will not operate without the duplex unit. • Reinstall the duplex unit carefully to avoid bending the contact pins. •...
  • Page 76 Common Procedures 1. Press the lock release [1] and remove the cover. 2. Pull the ink collector unit [2] out of the machine. 3. If you are replacing the ink collector tank, insert the new tank. 4. Reattach the cover. 5.

  • Page 77: Platen (J012 Only)

    3. Replacement and Adjustment Platen (J012 only) This procedure applies to the J012 only. 1. Raise the platen. 2. Pull the platen straight up to remove it. ADF (J013/J014) This procedure applies to the J013/J014.

  • Page 78: Original Pressure Plate

    Common Procedures 1. Loosen the knob screws (x2) of the ADF connector [1] and disconnect it. 2. Raise the ADF [2] while tilting it slightly toward the back of the machine to disengage the feet of the ADF. 3. Raise the feet out of the holes and remove the ADF. Original Pressure Plate 1.

  • Page 79: Scanner To Full Upright

    3. Replacement and Adjustment 1. While holding the plate at about a 30 degree angle, set the left tabs [1] in the holes. 2. Lower the original pressure plate and set center tabs [2]. 3. Use a flat-head screwdriver to set right tabs [3]. Scanner to Full Upright Preparation •...

  • Page 80: Paper Cassette, Output Tray

    Common Procedures • Always work carefully around the machine with the scanner unit in the full upright position to avoid hitting it and knocking it down onto the exposure glass. Reinstallation • Position both hinges on the left and right before you reattach the screws. •...

  • Page 81: Right Front Cover

    3. Replacement and Adjustment Right Front Cover 1. Pull on the latch [1] and lower the right front cover. 2. Disengage left arm [2] of the cover from its hole and remove the cover.

  • Page 82: Right Cover

    Common Procedures Right Cover Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove the right front cover. 1. Remove screw [1] (x1). 2. While pulling the right tray forward gently, use the tip of a small flat-head screwdriver to press and release tabs [2] and [3].

  • Page 83: Right Inner Cover

    3. Replacement and Adjustment Right Inner Cover Preparation • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right front cover, (4) right cover 1. Remove screws [1] and [2] then remove the hinge. 2.
  • Page 84 Common Procedures 5. Pull the fan connector harness [1] out of its L-clamp. 6. Disconnect the fan harness connector [2] (x1). 7. Remove fan bracket screws [3] and [4] then remove the fan (x2). 8. Raise the latch and remove the right front door sensor [1]. 9.

  • Page 85: Left Cover

    3. Replacement and Adjustment 11. Separate the corner of the inner cover [2] from the top cover [3]. 12. Slide the right inner cover forward to remove it. Left Cover Preparation • Remove platen or ADF • Raise the scanner unit to full upright. •...

  • Page 86: Front Cover

    Common Procedures Front Cover Preparation • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right cover, (4) right inner cover, (5) left cover 1. Remove screw [1] (x1) 2.

  • Page 87: Scanner Unit

    3. Replacement and Adjustment Scanner Unit Before replacing the scanner unit: • The address book data should be downloaded from the machine to a file on a computer with the Device Setting Utility. • After the scanner unit has been replaced, the address book data must be uploaded from the file to the machine.
  • Page 88 Common Procedures 2. On the left click "Quick Dial List", "Speed Dial List", or "Group List" to display the address book information on the right. The downloaded data is in the computer memory and must be saved to a file. 3.
  • Page 89 3. Replacement and Adjustment Create a folder to hold the file or navigate to another target folder, enter a filename of your choice or use the default filename "NewFile.dat" and save it. 4. Follow the procedure below to replace the scanner unit. Preparation for Removal •...
  • Page 90 Common Procedures 2. Disconnect the ground wire [1] (x1). 3. At the right rear corner of the machine, disconnect the ground wire [2] (x1). 4. Lower the scanner unit. 5. At the back of the machine, remove the USB connection cover [1] (x1). 6.
  • Page 91 3. Replacement and Adjustment 8. While supporting the upright scanner unit with one hand to prevent it from falling back, raise the latch [2] to disconnect the support strap. 9. While still supporting the upright scanner unit, pull the USB harness and ground wire out [3] out of the machine.

  • Page 92: Rear Cover

    Common Procedures 5. Click the [Yes] button to start the uploading the address book data from the file to the machine. While the data is uploading to the machine, you will see "*Please Wait* Setting from PC…" displayed on the printer operation panel. 6.
  • Page 93 3. Replacement and Adjustment 5. While pulling the back cover away from the machine, use the tip of a small flat-head screwdriver [1] to gently disengage first the right tab and then the left tab. 6. After the tabs have been released pull the back cover away from the machine.

  • Page 94: Flushing Unit

    Flushing Unit Flushing Unit Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) left cover 1. Remove screw [1] (x1). 2. Lift the hook [2] behind the vertical encoder wheel. • Never touch the surface vertical encoder wheel around its edges. 3.

  • Page 95: Maintenance Unit

    3. Replacement and Adjustment Maintenance Unit Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right cover • The bottom edges of the maintenance unit are covered with ink. Spread a cloth or a sheet of paper to set the unit after it is removed.
  • Page 96 Maintenance Unit 3. Push the carriage [4] to the left side of the machine. 4. Remove screws [1] and [2] (x2). 5. Disconnect the unit [3] (x1). 6. Pull the unit [4] out of the unit as shown. • Handle the maintenance unit carefully. The bottom of the unit may be covered with ink. Do not touch the bottom of the unit.

  • Page 97: Encoders

    3. Replacement and Adjustment Encoders Vertical Encoder Wheel Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) left cover 1. Release the scanner unit power harness [1] ( x1). 2.
  • Page 98 Encoders 5. Use a pair of radio pliers to pull the flexible plastic clamp [8] from the tip of the shaft. • Do not touch the edges of the vertical encoder sensor wheel. 6. Insert the tip of a flathead screwdriver [9] between the frame and the hub of the wheel. 7.

  • Page 99: Horizontal Encoder Strip

    3. Replacement and Adjustment 1. Rotate the shaft so the long pin [1] is vertical. 2. Hold the wheel so the numbers [2] are horizontal. (This should align the pin on the shaft and groove on the back of the wheel.) 3.
  • Page 100 Encoders 2. Push the carriage unit [1] to the center of the machine. 3. On the left side of the machine use the tip of a small flat-head screw driver to press the leaf spring [1] in toward the center of the machine to release the tension on the strip, then disconnect the end of the strip from the spring.
  • Page 101 3. Replacement and Adjustment When you reinstall the horizontal encoder film: • First, on the right side of the machine attach the end of the strip with its beveled corner down as shown above. • Next, attach the other end to the leaf spring on the left side of the machine. •...

  • Page 102: Boards

    Boards Boards Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) left cover 1. Disconnect the connectors [1] (x4). 2. Remove PSU board screws [2], [3], [4], [5] (x4). •...

  • Page 103: Hvps

    3. Replacement and Adjustment HVPS Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper tray, (2) paper output tray, (3) right cover, (4) front cover 1. Remove screw [1] (x1). 2. Remove cover screws [2] (x4). 3.

  • Page 104: Printer Engine Ctl Board, Nvram

    Boards 5. Disconnect the bayonet connector [5]. Printer Engine CTL Board, NVRAM Before replacing the control board and NVRAM together, you should always print a System Summary, Service Summary, and Engine Summary Chart. • You will need these reports to refer to previous settings that may require resetting. To print the System Summary: 1.
  • Page 105 3. Replacement and Adjustment 1000 4. [] 4 times> "5000"> [Yes] 5. [] twice> "5200"> [Yes] x 3 times PRINT SMC 5200 6. [Yes] PRINT SMC EXEC 7. [Yes] > "RUNNING" • Wait for the report to print (it does not start immediately). •...
  • Page 106 Boards Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right cover, (4) left cover, (5) scanner unit, (6) rear cover 1. Slowly push the cover bracket from the right [1] about 4 cm (1½") to the left to disengage the hook below then lift the plate to remove it.
  • Page 107 3. Replacement and Adjustment If the control board is being replaced… 1. Pull the NVRAM from the control board removed from the printer. 2. Install the NVRAM on the new control board. 3. Attach the new NVRAM so the curvature of the white line on the board ¬ matches the curvature of the indentation on the NVRAM chip.
  • Page 108 Boards Item SP/UP Reset Procedure Print Head Rank SP3100-3107 Do SP5200 to print Engine Summary. Refer to the previously printed summary chart and re-enter the SP settings. Print Head Gap Adjustment User Menu Do some test prints and adjust. "Maintenance" This setting can be done with one execution of SP5102 for all print heads.

  • Page 109: Duplex Unit Detection Board

    3. Replacement and Adjustment Duplex Unit Detection Board Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right cover, (4) left cover, (5) scanner unit, (6) rear cover 1.

  • Page 110: Motors

    Motors Motors Horizontal Motor Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right cover, (4) left cover, (5) scanner unit, (6) rear cover 1. Gently (to avoid bending) push the leaf spring [1] to the right to release pressure on the horizontal encoder strip, then disconnect both ends of the strip and remove it.
  • Page 111 3. Replacement and Adjustment On the right side reattach the right notched end of the encoder strip first, with the beveled corner facing down. • Attaching the film encoder strip incorrectly causes the machine to operate incorrectly.

  • Page 112: Vertical Motor

    Motors Vertical Motor Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) left cover 1. Release harness [1] (x1) 2. Remove spring [2]. (x1). 3. Remove the motor screws [3], [4] (x2). 4.

  • Page 113: Maintenance Unit Motor

    3. Replacement and Adjustment Maintenance Unit Motor Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right cover • The bottom edges of the maintenance unit are covered with ink. Spread a cloth or a sheet of paper to set the unit on after it is removed.
  • Page 114 Motors 3. Push the carriage [4] to the left side of the machine. 4. Remove screws [1] and [2] (x1). 5. Disconnect the unit [3] (x1). 6. Pull the unit [4] out of the unit as shown. • Handle the maintenance unit carefully. Do not touch the bottom of the unit because it may be covered with ink.

  • Page 115: Rear Fan

    3. Replacement and Adjustment 9. Pull back the tab [1] between the frame and right vertical support to release the maintenance unit motor harness. 10. Disconnect the motor harness [2] (x1). Rear Fan • Remove platen or ADF • Raise the scanner unit to full upright. •...

  • Page 116: Front Fan

    Motors Front Fan Preparation • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right front cover, (4) right cover. 1. Pull the fan connector harness [1] out of its L-clamp. 1.

  • Page 117: Sensors

    3. Replacement and Adjustment Sensors Vertical Encoder Sensor Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) left cover • Work carefully to avoid bending or scratching the edge of the vertical encoder sensor wheel. 1.

  • Page 118: Carriage Position Sensor

    Sensors Carriage Position Sensor Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right cover 1. Move the envelope selector [1] forward. 2. Remove the sensor from under the air release solenoid bracket (Hooks x3) 3.

  • Page 119: Ink Level Sensor

    3. Replacement and Adjustment Ink Level Sensor Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right cover 1. Remove the bracket screws [1], [2] (x2) 2.

  • Page 120: 1St Registration Sensor

    Sensors 3. Remove the air release solenoid [5]. 4. Disconnect the sensor from the bracket frame (x1). 5. Release the sensor tabs [6]. 6. Pull out the sensor [7] and disconnect it. 1st Registration Sensor Preparation: • Remove platen or ADF •...

  • Page 121: 2Nd Registration Sensor

    3. Replacement and Adjustment 3. Pull the connector off of the 1st registration sensor [3]. 4. Remove the 1st registration sensor [4]. 2nd Registration Sensor Preparation: • Remove platen or ADF • Raise the scanner unit to full upright.
  • Page 122 Sensors • Remove: (1) paper cassette, (2) paper output tray, (3) right cover (unlock the carriage so you can push it left/right), (4) left cover, (5) scanner unit, (6) rear cover 1. To dislodge the sensor cover pinch the hooks inward [1] to release them as you push on the boss pins [2].

  • Page 123: Scanner Unit Sensor

    3. Replacement and Adjustment Scanner Unit Sensor Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right front cover, (4) right cover,(5) right inner cover, (6) front cover The scanner unit sensor is inside the front cover.

  • Page 124: Air Release Solenoid

    Air Release Solenoid Air Release Solenoid Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) right cover 1. Remove the bracket screws [1], [2] (x2) 2.

  • Page 125: Cleaning Procedures

    3. Replacement and Adjustment Cleaning Procedures The responsibility of the service technician is limited because this machine is adjusted for optimum performance at the factory before it is shipped. Return the printer to the repair center or replace the machine if a serious problem occurs. There are no parts that require scheduled maintenance or replacement.

  • Page 126: Flushing Gate Cleaning

    Cleaning Procedures Flushing Gate Cleaning Dry ink flakes that collect around the flushing gate can cause streaking in printouts. Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. 1. Wrap the tip of a screwdriver or other tool with a piece of soft cloth. 2.
  • Page 127 3. Replacement and Adjustment 4. Use the wrapped tip of the screwdriver to clean inside and around the right air vent [1] and suction cap [2]. Clean the vent and cap carefully to avoid: • Damaging the movable feeler inside the right air vent [1] •...

  • Page 128: Feed Roller Cleaning

    Cleaning Procedures Feed Roller Cleaning Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray 1. Remove the flushing unit [1] (x1). 2. Use the tip of a long flat-head screwdriver to release the Teflon lock tab [2] of the transport roller. 3.

  • Page 129: Transport Belt Cleaning

    3. Replacement and Adjustment Transport Belt Cleaning Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. • Remove: (1) paper cassette, (2) paper output tray, (3) duplex unit (4) flushing gate 1. Release the left and right locks [1] and [2] (marked "PUSH"). 2.

  • Page 130: Horizontal Encoder Strip Cleaning

    Cleaning Procedures • To avoid ink spillage never set the machine on its side or turn it upside down to remove the friction pad. 1. Position the machine [1] with the front and back supported by two tables as shown above. (The white line shows the position of the friction pad under the machine.
  • Page 131 3. Replacement and Adjustment Sample image of vertical white lines Cleaning procedure Preparation: • Remove platen or ADF • Raise the scanner unit to full upright. 1. Move the carriage to the left. • [Menu]> > "Maintenance"> [Yes}> "1 Nozzle Check?" •...
  • Page 132 Cleaning Procedures • Never use cotton, soft tissue, or any other type of material that could shred and leave fibers on the encoder film strip. 3. Gently wipe the horizontal encoder strip always from right to left in one direction. •...

  • Page 133: Swapping The Engine Unit

    3. Replacement and Adjustment Swapping the Engine Unit The engine unit includes the main engine components and does not include the: • ADF unit • Scanner unit • Main CTL board in the scanner unit To swap the engine unit: 1.

  • Page 134: Firmware Update

    Firmware Update Firmware Update By performing firmware updates, you are allowing your printer to obtain the newest internal control software available, providing improved operation. This machine has three firmware modules. Update them in the following order: • Printer • Ethernet Board (Can be updated only if the network interface board is installed.) •...

  • Page 135: Before You Begin

    3. Replacement and Adjustment • Never switch off the printer • Never disconnect the USB cable • Do not start any print job or run an application that uses the printer driver, Status Monitor, or SmartDeviceMonitor • Do not manually set the computer in system standby or hibernation mode Before You Begin…...
  • Page 136 Firmware Update 1. Select the printer name, and then click [Next >]. 1. Check that the system version for [Update Data] is newer than the system version for [Printer], and then click [Next >]. • Once the firmware has been updated, you cannot restore to the previous version. 1.
  • Page 137 3. Replacement and Adjustment 1. Switch the printer off , wait a few seconds, and then turn it back on. If the screen above appears, switch the printer off and then back on, and then click [OK]. 1. Check the version, and then click [Finish]. Next, the Ethernet Board Firmware Update Wizard starts.
  • Page 138 Firmware Update 1. Click [Next >] 1. Check that the system version for [Update Data] is newer than the system version for [Ethernet Board], and then click [Next >]. • Once the firmware has been updated, you cannot restore it to the previous •...
  • Page 139 3. Replacement and Adjustment 1. Click [OK] to start the update. 1. Switch the printer off, wait a few seconds, and then turn it back on. 1. Check the version, and then click [Finish] to start the master controller firmware update. 2.
  • Page 140 Firmware Update 1. Check that the system version for [Update Data] is newer than the system version for [Master Controller], and then click [Finish]. 1. Click [OK] to start the update.
  • Page 141 3. Replacement and Adjustment 1. Switch the printer off, wait a few seconds, and then turn it back on. 1. Check the version, and then click [Finish]. The update is complete.

  • Page 142: Troubleshooting

    4. Troubleshooting Display Summary Operation Panel Display The operation has four screens that can be displayed by pressing the [Facsimile], [Printer], [Scanner], or [Copy] key on the operation panel. The display below appears after pressing the [Printer] key. • After one of these keys is pressed the machine will return automatically to the Copy screen if a key is not pressed within 60 sec.
  • Page 143 4. Troubleshooting [] or [] > To display an item. [Yes]> Select the item and go to the next level down in the menu. [No]> To return to the previous menu level. (Press repeatedly to return to standby.) [Clear Modes]> Press once to return immediately to standby. Menu/Menu Item Function System Settings?
  • Page 144 Display Summary Menu/Menu Item Function • After the installation or troubleshooting session is completed, switch this feature on again. 4 Language? Allows selection of 1 of 10 languages. The selected language is used for the menus, prompts, and messages on the operation panel display of the machine.
  • Page 145 4. Troubleshooting Menu/Menu Item Function 9 Parameter Setting This feature presents a selection of bit switch settings that allow you to perform software settings. Tray Paper Setting? The tray paper settings must be done for Tray 1 (standard) and both options, Tray 2, Multi Bypass Tray. These settings are required because there are no sensors in this machine that can automatically detect paper size.
  • Page 146 Display Summary Menu/Menu Item Function 1 Date & Time? Sets current date and time. 2 Fax No.? For the fax models only. Sets the facsimile number. 3 User Name? Sets the user name Network Settings? Use to do the network settings. The network settings appear only after the NIB has been installed. (The NIB is standard on the J014, an option for the J012/J013.) 1 Machn.
  • Page 147 4. Troubleshooting Menu/Menu Item Function TX/RX Result? Counter? Displays the counters that show how the machine is being used. The last item on this menu prints a summary of the counters. Note • In order to conserve ink the printer can be set to the "Level Color Mode" to reduce the about of ink used in graphic images only (text is not affected).
  • Page 148 Display Summary Menu/Menu Item Function On/Off/Immediate. Default: Off Off: The job does not print if the specified paper size/type is not loaded in the tray. The job will execute once the specified paper size/ type is loaded. On: The job prints even if the specified paper size/type is not loaded in the tray.
  • Page 149 4. Troubleshooting Menu/Menu Item Function 2 USB Speed? Two settings are available: • Auto: 480 Mbps or 12 Mbps automatically adjusted • Full Speed: 12 Mbps fixed Default: Auto Normally, this setting does not require changing. 3 Fixed USB Port? Specifies communication settings for a USB connection.
  • Page 150 Display Summary Menu/Menu Item Function 5 Adj. Paper Feed? Adjusts the paper feed setting if the Nozzle Check test pattern shows horizontal misalignment, or if printed images appear uneven. 6 Registration? Adjusts the print starting point for each paper tray. The starting point is defined in the upper left corner.

  • Page 151: Status Reports

    4. Troubleshooting Status Reports Five reports can be quickly printed to tell you what you know to need about the machine for setting and servicing. This section shows you how to print these reports: • Page Counter • System Summary •...

  • Page 152: Page Counter

    Status Reports 1. Page Counter The counter lists the number of prints. The print totals do not include the number of test patterns that have been printed. The counter keeps totals for these items: • Scan. The total number of scanned originals. •...

  • Page 153: System Summary (Config. List)

    4. Troubleshooting 2. System Summary (Config. List) The System Summary lists information about the configuration of the machine. To print the Service Summary: 1. Confirm that paper is loaded in the paper tray. 2. To enter the SP mode: [Clear Modes]> [1] [0] [7]> [Clear/Stop] SYSTEM Ver.0.51 Service Menu 3.

  • Page 154: Engine Summary Chart

    Status Reports 6. [Power] to switch the machine on. 3. Engine Summary Chart The Engine Summary Chart lists all the current SP code settings. To print the Engine Summary Chart: 1. Confirm that paper is loaded in the paper tray. (The report is about 16 pages long.) 2.
  • Page 155 4. Troubleshooting 5200 6. [Yes] PRINT SMC EXEC 7. [Yes]> "RUNNING" • Wait for the report to print (it does not start immediately). • Printing requires about 2 min. 8. [No] x 3 times> [] or [] > "End"> [Yes]> Machine switches off. 9.

  • Page 156: Service Data List

    Status Reports 4. Service Data List 1. [Menu]> [#]> [*]> [Yes]> "1. SERVICE'S CHOICE" 2. [] or [] > "4. REPORT"> [Yes]> "SERVICE DATA LIST"> [Yes]...

  • Page 157: 5. T.30 Protocol List

    4. Troubleshooting 5. T.30 Protocol List 1. [Menu]> [#]> [*]> [Yes]> "1. SERVICE'S CHOICE" 2. [] or [] > "4. REPORT"> [Yes]> "SERVICE DATA LIST" 3. [] or [] > "T.30 PROTOCOL LIST"> [Yes]...

  • Page 158: Self-Diagnostic Test Flow

    Self-Diagnostic Test Flow Self-Diagnostic Test Flow...
  • Page 159 4. Troubleshooting...
  • Page 160 Self-Diagnostic Test Flow...

  • Page 161: Sc Error Codes

    4. Troubleshooting SC Error Codes Summary of Error Levels Level Definition Typical Errors The printer is damaged or disabled, and the printer SC Error Code. cannot operate. Even after removing the cause of the This is a Service Call Error. problem, turning the printer off and on does not solve the problem.

  • Page 162: Sc Code Tables

    SC Error Codes Let one hour pass for the printer to adjust to room temperature before you use it after moving to a new location. This is very important after the printer is moved from a cold location into a warm room. SC Code Tables Print the System Summary (Config.
  • Page 163 4. Troubleshooting USB Undefined Assignment Error An undefined interrupt signal was detected • CTL board defective at the ID chip. Flash ROM Erase Error The device erasing the Flash ROM • Flash ROM device defective. generated an error. Flash ROM Write Error The device writing to the Flash ROM •...
  • Page 164 SC Error Codes Print head temperature sensor • Print head temperature sensor was detected as was detected as abnormal when abnormal when the printer was turned on the printer was turned on. without the product number registered. Humidity Sensor Abnormal The printer detected that the •...

  • Page 165: Jam Codes

    4. Troubleshooting At power on or during a print job, • This signal is triggered by the HVPS due to an a leak detection signal was accumulation of condensation or ink spillage detected. The signal was onto the transport belt. triggered by the accumulation of •...
  • Page 166 SC Error Codes Original Feed Jam Original Feed Jam Jam An original failed to feed in the ADF. • Original lag jam. The leading edge of the original failed to arrive at one of Cause: the sensors because the feed roller is slipping against the paper, or the original has wrapped around the paper feed mechanism.
  • Page 167 4. Troubleshooting Jam 2 Paper Misfeed in PFU (Failure to Feed: Tray 2) Message: Paper Misfeed: Tray 2 Jam Paper did not arrive at the relay sensor, so no signal from relay sensor Cause: • Feeler of relays sensor failed to return to its correct position •...
  • Page 168 SC Error Codes Perform check, take action in this order: 1. Replace inverter guide plate. Action 2. Replace trailing edge sensor. 3. Replace CTL board. Jam 5 Paper Misfeed in Standard Paper Cassette (Failure to Feed: Tray 1) Message: Paper Misfeed: Guide Plate Paper lag jam.
  • Page 169 4. Troubleshooting 2. Replace 1st, 2nd Registration sensors. 3. Replace Multi Bypass Tray. Jam 7 PFU Paper Transport Jam Message: Paper Misfeed: Guide Plate A paper lag jam occurred when feeding paper from the PFU. The trailing edge sensor detected the leading edge of the paper but not the trailing edge because the paper stopped at the trailing edge sensor.
  • Page 170 SC Error Codes Jam 9 Paper Jam from Tray 1 Between TE Sensor and Registration Sensors Message: Paper Misfeed: Tray 1 A paper late jam occurred during paper feed from Tray 1. The registration sensor detected both leading and trailing edges of the paper, but the 1st Registration sensor failed to detect the paper.
  • Page 171 4. Troubleshooting Message: Paper Misfeed: Inverter Guide Plate A paper late jam occurred while printing the 2nd side of a duplex print or inverting paper. The trailing edge sensor detected the leading and trailing edge of the paper but the registration sensors failed to detect the paper because it stopped. (The registration sensor did, however, detect the leading edge of the inverted paper from the duplex unit.) Cause:...
  • Page 172 SC Error Codes 6. Replace CTL board. Jam 13 Carriage Jam Message: Paper Misfeed: Upper Cover Jam The carriage was prevented from reaching its target position within the prescribed time. • A piece of paper or other object is obstructing the movement of the carriage. •...

  • Page 173: Facsimile Errors

    4. Troubleshooting Facsimile Errors Here is a list of errors that may occur during fax sending and receiving. Communication (RX) Code Possible Cause 0001 Manual RX mode, no G3 signal received within 35 sec. 0003 Received DIS after sending DIS signal. 0004 Received DCN after sending DTC signal.
  • Page 174 SC Error Codes Code Possible Cause 0023 Received PWD error in RSD or upgrade firmware. 0029 Mailbox password not set or password mismatch for mailbox receiving. 0030 No signal received within 6 sec. at phase D. 0031 Received incorrect signal at phase D (not EOP, MPS,EOM,DCS PPS_Q, PPS_Q, etc). 0032 No carrier received within 6 sec.
  • Page 175 4. Troubleshooting Code Possible Cause 0056 Modem disconnected after CFR sent in V.34. 0058 No image signal detected within 6 sec. after modem entered primary phase in V.34. 0059 Relay box deleted while relay job was being received. 005A Modem did not detect a correct ECM frame with 3 min. in phase C. 005B No phase 5 signal detected after primary channel within 6 sec.
  • Page 176 SC Error Codes Code Possible Cause 0082 TX unit received a signal other than DIS or DTC, or DCN in Phase B. 0083 FSK signal detected no signal received within 35 sec. 0084 Detected DCN signal in Phase B. 0085 TX unit sent DCS 3 times but each send met DIS/DTC response.
  • Page 177 4. Troubleshooting Code Possible Cause 00AF Modem did not enter control channel after TX side sent RCP signal for V.34 V.8 procedure did not complete, or V.21 signal not detected after ANSAM signal within 00B1 35 sec. 00B2 Phase 2 signal not detected within 30 sec. after local machine sent CJ signal. 00B3 V.21 or JM signal not detected after CM signal was sent.
  • Page 178 SC Error Codes Code Possible Cause 00CE TX unit send EOM at Phase D but received DCN. 00CF Incorrect signal received after sending DTC signal for V.34 polling. 00D0 Received ERR signal after sending EOR_NULL. 00D1 Received incorrect response after sending PPS_EOP signal in V.34. 00D2 Received DCN after sending PPS_EOP signal.
  • Page 179 4. Troubleshooting Code Possible Cause 00EC Received incorrect response after sending PPS_EOM. 00ED No response received during RR response procedure after PPS_EOM was sent. 00EE TX unit sent EOR_NULL 3 times at Phase D but received no answer. 00EF Received incorrect response after sending EOR_NULL. 00F0 No response received after sending EOR_NULL.

  • Page 180: Image Correction

    Image Correction Image Correction You can see the image adjustment features on the “Maintenance” menu of the machine operation panel. • The test prints and adjustments described in this section can also be done with the printer driver. For more details about doing these test prints and adjustments with the printer driver, please refer to the User Guide.

  • Page 181: Print Head Cleaning

    4. Troubleshooting Print Head Cleaning • Print head cleaning consumes ink. Do this procedure only if you see a problem in the Nozzle Check test pattern. 1. Check the ink level indicator in the printer driver or the operation panel display to determine if the print cartridge is empty.

  • Page 182: Print Head Flushing

    Image Correction If there is still a problem in the Nozzle Check pattern, repeat this procedure and print another Nozzle Check pattern. Do the procedure again if the results are still not satisfactory. If three consecutive Nozzle Check pattern prints and head-cleanings do not solve the problem, then flush the print heads.
  • Page 183 4. Troubleshooting 1. [Menu]> "System Settings?" 2. [] or [] > "Maintenance?"> [Yes]> "1 Nozzle Check?" 3. [] or [] > "5 Adj. Paper Feed?" > [Yes]> "Print Test Pattern?" 4. [Yes] to print the test pattern. "*Please Wait*" displays until pattern printing is finished. Do not start any other operation until printing stops.

  • Page 184: Head Position

    Image Correction 6. [] > "Adjust" > [Yes] Adj=0 OK=Yes 7. [] or [] > Select the adjustment value read from the test print •  to select a + value •  to select a – value 8. [Yes] > "Adjust" 9.

  • Page 185: Registration

    4. Troubleshooting • The best pattern is the gray square with straight vertical lines on both sides. • The pattern setting is read as a matrix value from the pattern. For example, if the best pattern is in column "+2", line "A", the entry for adjustment will be "A" then "+2" 7.
  • Page 186 Image Correction 7. Fold the printed sheet in half lengthwise as shown. 8. Hold the corner of the folded paper in front of a light and look at the cross-pattern overlapping the single vertical line below. 9. Determine the 1st adjustment for the Read Direction. •...

  • Page 187: Drive Cleaning

    4. Troubleshooting •  to select a + value (Ma +40) •  to select a – value (Ma -40) 16. [Yes]> "Adjust" 17. [No] > "Cancel?" > [Yes]> Standby Drive Cleaning Follow the procedure below to do drive cleaning. Here are some important points you should know about drive cleaning.

  • Page 188: Cleaning The Printheads Before Storage

    Image Correction 6. [Yes] ENG SW1 00001001 Bit0 _ 7. Set Bit1 to "1" • [] to move the cursor to Bit1 (2nd position from right)> [Yes] • [] to toggle the setting to "1"> [Yes]. ENG SW1 00001011 Bit0 _ 8.
  • Page 189 4. Troubleshooting 1. Turn the machine on. 2. [Clear Modes]> [107]> [Clear/Stop] for sec. SYSTEM Ver.0.51 Service Menu 3. [] or [] > "ENGINE MAINT.> [Yes] SP No. 1000 4. [] 4 times> "5000"> [Yes] 3 times 5. [] 7 times> "5007"> [Yes] WASHING 5007 6.
  • Page 190 Image Correction • The initial ink fill counter resets at the end of washing. The next time the ink cartridges are installed and the machine is switched on, the initial filling sequence will begin. • Do not install the ink cartridges and turn the machine on again after washing until you are ready to use or service the machine again.

  • Page 191: Quick Reference

    4. Troubleshooting Quick Reference This alphabetized list shows important functions needed by service technicians. For more detailed information please refer to either "5. Service Tables" or "4. Troubleshooting". Item Path ADF Adjustment 1. [Menu]> [#]> [*]> [Yes]> "1. SERVICE'S CHOICE" 2.
  • Page 192 Quick Reference Item Path 3. [] or [] > To select "DRAM CLEAR" or "MEMORY CLEAR"> [Yes] 4. For more see "Service Mode" in "5. Service Tables" Configuration Page (System 1. [Menu]> "System Settings" Summary) 2. [] or [] > "Engine Settings?"> [Yes] 3.
  • Page 193 4. Troubleshooting Item Path Country & Language 1. [Menu]> "System Settings?"> [Yes]>"1 Auto Reset Time?". 2. [] or [] > "6 Country?"> [Yes]> "USA?" 3. [] or [] > Select country name> [Yes]> "System Settings"> [Yes]> "1 Auto Reset Time?" 4.
  • Page 194 Quick Reference Item Path Ink Collection Counter 1. [Menu]>"System Settings?" Replacement Required? 2. [] or [] > "Engine Settings"> [Yes]> "1. Paper Tray Prty?" 3. [] or [] > "7. Replace InkCollct?"> [Yes]> "Unit Replacement Is Not Required" Move CCD to HP 1.
  • Page 195 4. Troubleshooting Item Path 3. [Yes]> "Paper Type?"> [Yes]> "Plain Paper?" 4. [] or [] > Select the type of paper that will be loaded in Tray 1 5. [Yes]> "Tray Paper Setting?"> [Yes] "Tray1?"> [Yes]> "Paper Type?" 6. [] or [] > "Paper Size?> [Yes] 7.
  • Page 196 Quick Reference Item Path 1. [Clear Modes]> [107] for 3 sec.> [Clear/Stop]> "Service Menu"> [Yes]> "Bit Switch"> [Yes]> "BitSW#1 Setting> [Yes]> "bit0" 2. [] > "bit1"> [Yes] "0" displays at Bit SW1 on 2nd line 3. [] > "1" displays at Bit SW1> at Bit SW1 on 2nd line. 4.
  • Page 197 4. Troubleshooting Item Path 2. Confirm that the envelope selector is forward. 3. [Menu]> "System Settings?" 4. [] or [] > "Maintenance" > [Yes]> "1 Nozzle Check?" 5. [] or [] > "2 Head-cleaning>" > [Yes]> "All Heads" 6. [] or [] > Select the print heads to be cleaned: "All" (all print heads), "Print-head 1"...
  • Page 198 Quick Reference Item Path (Controller or Fax/Scanner/ ARDF) Service Data List 1. [Menu]> [#]> [*]> [Yes]> "1. SERVICE'S CHOICE" (Controller or Fax/Scanner/ 2. [] or [] > "4. REPORT"> [Yes]> "SERVICE DATA LIST"> [Yes] ARDF) Service Mode [Menu]> [#]> [*]> [Yes]> "1. SERVICE'S CHOICE" Service Summary 1.
  • Page 199 4. Troubleshooting...

  • Page 200: Service Tables

    5. Service Tables Before You Begin There are two service modes for this machine: • Service Mode. This mode is menu driven and includes important items for adjustments (CCD, ADF, scanner, etc.) as well as other important functions such as displaying the firmware version number, clearing the memory, printing reports, and so on.

  • Page 201: Sp Mode

    5. Service Tables 1. SERVICE'S CHOICE 2. ADJUST 3. VERSION DISPLAY 4. REPORT 5. CLEAR DATA 6. FUNCTION 7. SOFT SETTING 8. H/W TEST 9. COUNTER SETTINGS 3. [Yes]> To open the next level. To Exit the Service Mode [Clear Modes] to exit and return to standby. -or- [No]>...
  • Page 202 Before You Begin • Clear Counters. Clears all counters. Prints the Service Summary. The service summary lists Service Summary information about the current status of the machine. Version Display Displays the version number of the printer engine. • Counter Display. Switches the counter display on and off.
  • Page 203 5. Service Tables Calibrate Humidity Setting for Duplex Range: [-128 to +127/0/1/0.1%] 2. [Clear Modes]> [1] [0] [7]> [Clear/Stop] SYSTEM Ver. 0.51 Service Menu 3. [] or [] > "Engine Maint."> [Yes] SP No. 1000 4. [Yes] to enter "1" at the first digit and move the cursor to the 2nd digit. 5.
  • Page 204 Before You Begin 13. [Yes] To save the setting. SP No. 1164 14. [No]> "Engine Maint." 15. [] or [] > "End"> [Yes]> Machine switches off. 16. [Power] to switch the machine on. Browsing the Engine SP Codes Do this SP to browse the SP code numbers from Group 1. 1.

  • Page 205: Service Mode

    5. Service Tables Service Mode Access to Service Mode The table below describes when you can safely enter service mode to change settings. Letter Code What It Means to Service Technician Yes. You can enter the service mode to view and change settings. No.

  • Page 206: Service Mode Menus

    Service Mode Machine Status Comment Print Scan Mode Set Original for Scan Scan Original Send via NIC If a job is in progress when you enter service mode it will complete, a new transmission cannot start until the machine leaves service mode. TWAIN USB TWAIN NIC •...
  • Page 207 5. Service Tables TX LEVEL Transmission Level Transmission signal level. Note: For the fax model only. -15 dB to -4 db/-10 dBm /1 dBm DTMF HIGH FREQ. LEVEL Dial Tone Multi Frequency DTM high frequency level (transmission level of high DTMF TX) Note: For the fax model only.
  • Page 208 Service Mode OFF: Errors are ignored during transmission. CODING SCHEME Sets the compression mode for fax transmission. Choose the compression method from among the following: JBIG (best, most complex), MMR, MR, MH (simplest). Default: JBIG Note: For the fax model only ENERGY SAVER Disables/enables the energy save mode item on the "System Settings"...
  • Page 209 5. Service Tables CCD MAIN ZOOM Adjusts rate of magnification in main scan direction. [95 to 105/100/0.4%] CCD SUB ZOOM Adjusts rate of magnification in sub scan direction. [95 to 105/100/0.4%] CCD MAIN REGIST Adjusts the scan start position in the main scan direction. [90 to 110/100/0.5 mm] CCD SUB REGIST Adjusts the scan start position in the sub scan direction.
  • Page 210 Service Mode [90 to 110/100/0.5 mm] ADF SUB ZOOM Adjusts ADF scan magnification in the sub scan direction. [95 to 105/100/0.4%] ADF MAIN REGIST Adjusts ADF scan magnification in the main scan direction. [90 to 110/100/0.5%] ADF SUB REGIST1 Adjusts ADF scan magnification in sub scan direction for single-side (simplex) scanning jobs. [90 to 110/100/0.5%] ADF SUB REGIST2 Adjusts ADF scan magnification in sub scan direction for 2nd side of two-side (duplex) scanning jobs.
  • Page 211 • The "-n" ¯ number (1, 2, 3, or 4) appears only for the main firmware version number to indicate the machine model/market: What It Means C1b DOM Tocscana-C1b J013/J014 for Japan C1b EXP Toscana-C1b J013/J014 for EU/NA/Other C1a DOM Tocscana-C1b J012 for Japan C1a EXP Toscana-C1b J012 for EU/NA/Other 4. REPORT...
  • Page 212 Service Mode T.30 PROTOCOL MONITOR REPORT 5. CLEAR DATA These settings clear memory and all memory settings.
  • Page 213 5. Service Tables DRAM CLEAR This function clears only image memory to restore fax mode memory size to 100% MEMORY CLEAR Executing this feature clears all the items marked "YES" in the table below. Group Item Reset? Menu System Settings? Tray Paper Setting? User Restriction? (password) Copier Features?
  • Page 214 Service Mode Maintenance? Service Mode 1. SERVICE'S CHOICE 2. ADJUST 3. VERSION DISPLAY 5. CLEAR DATA 6. FUNCTION 8. H/W TEST 9. COUNTER SETTING 6. FUNCTION Use these items to test the machine operation. ADF FEED TEST Tests original feed Use this function to test the operation of original feed through the ARDF.
  • Page 215 5. Service Tables • The tray selection for this test is always set for Tray 1 (this cannot be changed). SCAN TEST Tests the function of the CCD This test conducts repeat CCD scanning. To stop the test, press [Clear/Stop]. 7.
  • Page 216 Service Mode Bit SW Function • Footer • Activity Report • RX Result Report • TX Result Report • Number of rings • Minimum number of rings • Maximum number of rings • The default settings for the bit switches described in the table below are different, depending on your location.
  • Page 217 5. Service Tables Detect dial tone before dialing 0:Disable, 1:Enable PSTN/PBX setting 0:PSTN, 1:PBX (select PBX line type) PBX Dial Tone Detect 0: No detection of tone before PBX prefix 1: Detects tone before PBX prefix Dial mode select 0:DTMF-PB, 1:Pulse-DP Reserved Reserved Reserved...
  • Page 218 Service Mode Protocol Signal Display Mode 0: No, 1: Yes Reserved Detect dial tone after prefix number 0: No display 1: Display V.8 or T.30 0:No Audible Alarm for RTN signal 1:Yes (Alarm for TX/RX of RTN signal Reserved Reserved Reserved Bit SW 05 Redial attempt counter...
  • Page 219 5. Service Tables Counter Bit 3 Bit 2 Bit 1 Bit 0 Bit SW 06 Redial Name Function Reserved Reserved Reserved Redial 0:Disable, 1:Enable (on) Reserved Reserved Reserved Reserved Bit SW 07 Redial Interval Name Function Detect busy tone after dialing 0: No –...
  • Page 220 Service Mode Bit 6 Bit 5 Bit 4 Bit 3 Bit 2 Bit 1 Bit 0 Interval (min.) Bit SW08 • Minimum redial interval • Maximum redial interval Name Function Min. redial interval (see below) Max. redial attempts (see below) Interval Bit 6 Bit 5...
  • Page 221 5. Service Tables Interval Bit 6 Bit 5 Bit 4 Interval Bit 3 Bit 2 Bit 1 Bit 0 Reserved Reserved Reserved Reserved Reserved Bit SW09 • Continue redial after failure • Redial attempt failure limitation count Name Function Continue redial after failure 0: No limitation 1: Limit determined by Bit 0 to 3 Reserved...
  • Page 222 Service Mode Reserved Reserved Redial attempt failure limitation count Redial attempt failure limitation count Note: Bit 7. The redial failure counter will increment 1 for each auto redialing, unless the operator interrupts the job or the job finishes. Counter Bit 3 Bit 2 Bit 1 Bit 0...
  • Page 223 5. Service Tables Reserved Reserved RX print mode 0: RX 1 page then print 1 page (Print RX) 1: Start printing after receiving all pages (Memory RX) Reserved Header for fax TX 0: Off 1: On (transmit header at top of each page) Reserved Note: Bit 3.
  • Page 224 Service Mode Activity Report 0: No 1: Yes Reserved RX Result Report See below TX Result Report See below Reserved Reserved Bit 5 Bit 4 Status Prints Prints when RX error occurs Never prints Bit 3 Bit 2 Status Prints Prints when TX error occurs Never prints Bit SW13...
  • Page 225 5. Service Tables Bit 3 Bit 2 Bit 1 Bit 0 Number of Rings Bit SW14 • Minimum number of rings • Maximum number of rings Name Function Min. number of rings See below Max. number of rings See below Bit 7 Bit 6 Bit 5...
  • Page 226 Service Mode Bit 7 Bit 6 Bit 5 Bit 4 Number of Rings Bit 3 Bit 2 Bit 1 Bit 0 Number of Rings 8. H/W TESTING...
  • Page 227 5. Service Tables All these functions (with the exception of "Key Test" are for the fax operation testing. SIGNAL TEST Fax model only. TX FSK Output sync. char. TX PSK Output zero at each data rate 2100 Hz (CED) Output answer tone 1100 Hz (CNG) Output calling tone V.34 SIGNAL TX...
  • Page 228 Service Mode ON: Active HOOK2 TEST OFF: Inactive ON: Active RING DETECT Detects ring function OFF: Inactive ON: Active DIAL TEST Fax model only. DTMF .Outputs the DTMF frequency in sequence (0, 1 to 9, #, *) then stops. PULSE Outputs the PULSE frequency in sequence (1 to 9, 0) then stops.
  • Page 229 5. Service Tables KEY TEST All models 1. [Yes]> to select "KEY TEST" 123456789*#ABCDEFGH IJKLMNOPQRSTU 2. As you press each key to test it you will see its display on the screen disappear. (See table below.) 3. [Clear Modes]> To cancel testing. [2 in 1/Sort] [2 Sided Original/2 Sided Copy] [Clear/Stop]...
  • Page 230 Service Mode [] [One Touch 07] [] [One Touch 08] [] [One Touch 09] [] [One Touch 10] [No] [One Touch 11] [Yes] [One Touch 12] [Zoom] [One Touch 13] [Density] [One Touch 14] [Select Paper Tray] [One Touch 15] [Original] 9.

  • Page 231: Sp Mode Service Tables

    5. Service Tables SP Mode Service Tables SP Table Key Notation What It Means [range/default/step/units] Example: [-127 to +128/4.5/1/0.1 mm]. -127 to +128 Range Default Screen increments 0.1 mm Unit change for every screen increment. Here is a summary of common terms and abbreviations used in the SP code descriptions. Term What It Means Denotes “Design or Factory Use”.

  • Page 232: Group 1000

    SP Mode Service Tables Group 1000 Main Scan, Sub Scan Registration 1000 REG:FD:NORM:F Adjust Sub Scan Registration (Normal Paper) Use this SP code to adjust writing in the sub scan registration for normal paper. Do this setting when registration does not match the direction of paper feed selected in the user image adjustment menu.
  • Page 233 5. Service Tables 1006 REG:TR2:GLOS:F Adjust Main Scan Registration (Tray 2: Glossy Paper: FA) Use this SP code to adjust writing in the main scan direction for glossy paper loaded in Tray 2. Do this setting when registration does not match the image start position on the user image adjustment menu.
  • Page 234 SP Mode Service Tables For Future Use. Use this SP code to adjust writing in the sub scan registration for glossy paper. Do this setting when it is necessary to fine adjust the line feed position. [-128 to +127/FA/1/0.1 mm] 1013 REG:FD2:OHP:F Adjust Sub Scan Registration (OHP: 2nd Registration: FA)
  • Page 235 5. Service Tables [-128 to +128/FA/1/0.1 mm] 1018 PRGPORS:L Adjust Position of Left Suction Vent DFU Use this SP to adjust the venting position of the left ink suction vent. (Do this SP after it has been determined that the ink is not venting at the center of the left ink suction vent. [-128 to +128/FA/1/0.1 mm] Charge Width Setting Mj1: Simplex (DFU) 1100 CHG:W1:EDGE:1...
  • Page 236 SP Mode Service Tables Charge Width Setting Mj3: Simplex (DFU) 1116 CHG:W1:EDGE:9 LE/TE: Mj3: ID1 1118 CHG:W1:EDGE:10 LE/TE: Mj3: ID2 1120 CHG:W1:EDGE:11 LE/TE: Mj3: ID3 1122 CHG:W1:EDGE:12 LE/TE: Mj3: ID4 Charge Width Setting Mj3: Simplex (DFU) 1117 CHG:W1:MIDL:9 MIDL: Mj3: ID1 1119 CHG:W1:MIDL:10 MIDL: Mj3: ID2 1121 CHG:W1:MIDL:11...
  • Page 237 5. Service Tables Charge Width Setting Mj1: Duplex (DFU) 1132 CHG:W2:EDGE:1 LE/TE: Mj1: ID1 1134 CHG:W2:EDGE:2 LE/TE: Mj1: ID2 1136 CHG:W2:EDGE:3 LE/TE: Mj1: ID3 1138 CHG:W2:EDGE:4 LE/TE: Mj1: ID4 1133 CHG:W2:MIDL:1 MIDL: Mj1: ID1 1135 CHG:W2:MIDL:2 MIDL: Mj1: ID2 1137 CHG:W2:MIDL:3 MIDL: Mj1: ID3 1139 CHG:W2:MIDL:4 MIDL: Mj1: ID4...
  • Page 238 SP Mode Service Tables 1149 CHG:W2:MIDL:9 MIDL: Mj3: ID1 1151 CHG:W2:MIDL:10 MIDL: Mj3: ID2 1153 CHG:W2:MIDL:11 MIDL: Mj3: ID3 1155 CHG:W2:MIDL:12 MIDL: Mj3: ID4 Charge Width Setting Mj4: Duplex (DFU) 1156 CHG:W2:EDGE:13 LE/TE: Mj4: ID1 1158 CHG:W2:EDGE:14 LE/TE: Mj4: ID2 1160 CHG:W2:EDGE:15 LE/TE: Mj4: ID3 1162 CHG:W2:EDGE:16...
  • Page 239 5. Service Tables Charge ID Tables: Mj1 1200 CHG:PITCH:A1 Mj1: Less Than 10% Lookup Table Mj1: 10% → 25% Lookup Table 1201 CHG:PITCH:A2 Mj1: 25% → 35% Lookup Table 1202 CHG:PITCH:A3 Mj1: 35% → 45% Lookup Table 1203 CHG:PITCH:A4 Mj1: 45% → 55% Lookup Table 1204 CHG:PITCH:A5 Mj1: 55% →...
  • Page 240 SP Mode Service Tables in High Quality mode. This setting is linked to the charge pitch settings (SP1108 to 1115, SP1140 to 1147). [0 to 0xffff ffff/0/1/---] For more details, please refer to Section 4 "Transport Belt Charge Adjustments". Charge ID Tables: Mj3 1216 CHG:PITCH:C1 Mj3: Less Than 10% Lookup Table Mj3: 10% →...
  • Page 241 5. Service Tables 1231 CHG:PITCH:D8 Mj4: More than 75% Lookup Table Use this SP to configure the charge ID table for printing on glossy paper in Quality mode. Do this SP when mist build-up on glossy paper in use is clogging the print head nozzles. This setting is linked to the charge pitch settings (SP1124 to 1131, SP1156 to 1163).
  • Page 242 SP Mode Service Tables 1236 CHG:AREA2:F Set Charge of Area 2 for MIDL: Simplex: Any Other Than OHP Use this SP to set the size of the MIDL on the 1st side of any paper except transparencies (OHP). Do this setting when you want to adjust pitch amount of the charge applied to the MIDL area on the 2nd side of any paper other than transparencies.
  • Page 243 5. Service Tables Set Charge for Target Market 1238 CHG:REGION Set Charge for Geographic Region Use the SP to set the charge for the areas listed below. 0: Enable geographical area setting 1: Japan 2: NA (North America) 3: Europe 4: China (Mainland) 5: China (Taiwan) "5"...

  • Page 244: Group 2000

    SP Mode Service Tables 1309 ETEMP:L:RCVR Recovery After Low Temp Shutdown 1310 ETEMP:L:JUDG Low Temperature to Trigger Shutdown: Power On 1311 ETEMP:L:RCVR Low Temperature to Trigger Shutdown: Standby, Printing Use this SP to set the threshold for the operating humidity range of the print head. [0 to 65535/0/1/0.1 Group 2000 Set Threshold for Near-Full Alert...
  • Page 245 5. Service Tables Set Threshold for Automatic Print Head Cleaning • SP2100 to SP2110 are for future use and not used at the present time. 2100 TH:ACL:MIST:B Before Capping (Mist Count) Use this SP to set the threshold value of the mist counter that triggers automatic print head cleaning before capping at the end of a print job.
  • Page 246 SP Mode Service Tables Set Threshold Idle Time for Maintenance Alarm • SP2111 to SP2114 are for future use and not used at the present time. 2111 TH:ALM:TM1 Time 1: 20 Hours 2112 TH:ALM:TM2 Time 2: 7 Days 2113 TH:ALM:TM3 Time 3: 1 Month 2114 TH:ALM:TM4 Time 4: 3 Months...

  • Page 247: Group 3000

    5. Service Tables 2200 TH:PRG:HUMI1 35% Humidity 2201 TH:PRG:HUMI2 65% Humidity Use this SP to set the threshold value in the humidity table switches to the table for air venting during printing. • SP2200: Looks up the low humidity table (35%). •...
  • Page 248 SP Mode Service Tables 3011 GAP:600:H3:B:F Print Head 3: 600 dpi: 2nd Pass 3012 GAP:600:H4:G:F Print Head 4: 600 dpi: 1st Pass 3013 GAP:600:H4:B:F Print Head 4: 600 dpi: 2nd Pass Use this SP to adjust the print head gap for 600 dpi printing. [-128 to +127/FA/1/count.] 3014 GAP:1200:H1:G:F Print Head 1: 1200 dpi: 1st Pass...

  • Page 249: Group 4000

    5. Service Tables 3107 HRANK:H4:V Print Head 4 Use this SP to set the print head rank (voltage rank) [0 to 7/FA/1/---] Set Amount for Standard Ink Coverage 3200 COVER:REG:B Black: 319 u1 3201 COVER:REG:M Magenta: 273 u1 3202 COVER:REG:C Cyan: 187 u1 3203 COVER:REG:Y Yellow: 276 u1...

  • Page 250: Group 5000

    SP Mode Service Tables Group 5000 Reset and Restoration Settings 5000 RST:FACT Restore Factory Default Setting Resets and threshold settings and user adjusted values. 5001 RST:INIT CNT:F Reset Initial Tank Fill Count to Manufacturing Operation Count Resets the initial fill counter to the initial factory setting (-2). 5002 RST:INIT CNT:A Reset Initial Tank Fill Count to Factory Shipping Resets the initial fill counter to the initial factory setting before shipping (-1).
  • Page 251 5. Service Tables For Future Use. Moves the carriage in order to access the right air vent for cleaning. 5101 CARRIAGE CHANGE Set Printer in Carriage Replace Mode Use this SP to reset the print head rank setting after print head replacement and to re-initialize the initial filling counter.
  • Page 252 SP Mode Service Tables 8. Adjust the gap (High Quality). 9. Print the print head gap adjustment chart (High Quality). 10. Print the Nozzle Check test pattern. 5200 PRINT SMC Print an Engine Maintenance Summary Use this SP to print an engine maintenance summary. You need at least 8 sheets of paper to do this print.
  • Page 253 5. Service Tables 5302 ENGINE SW2 Engine Switch 2 Setting 8 - 15 Not used Input Check: Sensors 1/2 5400 INPUT CHK1 Check Input Sensors (1) Use this SP to display the on/off status of each sensor. The status of each sensor (0, 1) is displayed on the 2nd line of the display.
  • Page 254 SP Mode Service Tables Meaning NIC Detection Sensor USB Connection Sensor Input Check: Temperature and Humidity 5402 INPUT CHK HTEMP Display Print Head Temperature Displays the temperature reading of the print head temperature sensor. Units: 0.1 5403 INPUT CHK HUTMP Display Temperature/Humidity Sensor Reading: Temperature Use this SP to display the temperature reading of temperature/humidity sensor.
  • Page 255 5. Service Tables 5408 INPUT CHK AIR4 Tank 4: Analog Use this SP to display the analog reading of the air sensor in print head tank 4. 5409 INPUT CHK AIR5 Tank 5: Analog Use this SP to display the analog reading of the air sensor in print head tank 5. 5410 INPUT CHK AIR6 Tank 6: Analog Use this SP to display the analog reading of the air sensor in print head tank 6.
  • Page 256 SP Mode Service Tables Input Check: Ink Cartridge Levels 5412 INPUT CHK RES:Y Yellow Ink Cartridge 5413 NPUT CHK RES:M Magenta Ink Cartridge 5414 NPUT CHK RES:C Cyan Ink Cartridge 5415 NPUT CHK RES:K Black Ink Cartridge Use this SP to display the amount of ink that remains in each ink cartridge. Units: % Input Check: Ink Collector Unit Sensor 5416 INPUT CHK WASTE...

  • Page 257: Group 6000

    5. Service Tables Group 6000 Not Used Group 7000 Display Charge Count 7000 CHG CNT:S:P:M Single Counter: Monochrome Application 7001 CHG CNT:S:P:L Single Counter: Multi-Level Color Application 7002 CHG CNT:S:P:C Single Counter: Color Application 7003 CHG CNT:W:P:M Double Counter: Monochrome Application 7004 CHG CNT:W:P:L Double Counter: Multi-Level Color Application 7005 CHG CNT:W:P:C...
  • Page 258 SP Mode Service Tables Use this SP to display the total number of print head cleanings executed from the printer driver and from the printer operation panel. Display User Flushing Count 7104 USER RF CNT:H1 Print Head 1 7105 USER RF CNT:H2 Print Head 2 7106 USER RF CNT:H3 Print Head 3...
  • Page 259 5. Service Tables Display Count: Air Purges/Re-Fillings After Air Detected 7116 AOFL CNT:A:H1 Print Head 1 7117 AOFL CNT:A:H2 Print Head 2 7118 AOFL CNT:A:H3 Print Head 3 7119 AOFL CNT:A:H4 Print Head 4 Use this SP to display the number of air purge/ink tank re-fillings after the air sensor detected air in a print head ink tank.
  • Page 260 SP Mode Service Tables Use this SP to display the number of times the air sensor detected air in an an ink tank (1) re- filling before capping at the end of a print job, (2) re-filling between pages, (3) after replacing and ink cartridge.
  • Page 261 5. Service Tables Use this SP to display the number of automatic print head cleanings before print head capping. Display Count: Automatic Cleanings After Printer Has Remained Idle 7146 ACL CNT:A:TM1 Idle Time 1 7147 ACL CNT:A:TM2 Idle Time 2 7148 ACL CNT:A:TM3 Idle Time 3 7149 ACL CNT:A:TM4...
  • Page 262 SP Mode Service Tables Display Count: Ink Cartridge Out (Equal or More Than Guaranteed Service Life) 7158 END CNT:C1 Ink Cartridge 1 7159 END CNT:C2 Ink Cartridge 2 7160 END CNT:C3 Ink Cartridge 3 7161 END CNT:C4 Ink Cartridge 4 Use this SP to display the number of times that each ink cartridge equaled or surpassed the guaranteed service life of the cartridge.
  • Page 263 5. Service Tables This SP logs the number of times the swing plate operates to rid itself of accumulated ink due to air purging. Display Count: Mist Counter for Automatic Cleaning 7204 MIST CNT:T1 Print Head Tank 1 7205 MIST CNT:T2 Print Head Tank 2 7206 MIST CNT:T3 Print Head Tank 3...
  • Page 264 SP Mode Service Tables Display Humidity Reading Before Automatic Print Head Cleaning 7215 HUMI:ACL:AL Use this SP to display the temperature reading before capping operation used to determine whether automatic print head cleaning is done after the printer returns from idle mode. Display Count: Ink Cartridge Replacements 7300 CART CHG CNT:K K (Black)
  • Page 265 5. Service Tables Date Standard: 2000 Display Operation Start Date 7402 START:DATE YY:MM:DD Display the total time the printer has remained in full operation. Date Standard: 2000 Display SC Code Log 7403 SC CODE1 Log 1: Previous 7404 SC CODE2 Log 2: Previous -1 7405 SC CODE3 Log 3: Previous -2...
  • Page 266 SP Mode Service Tables Display Total Count: Jam Log 7413 JAM COUNT1 Log 1: Previous 7414 JAM COUNT2 Log 2: Previous -1 7415 JAM COUNT3 Log 3: Previous -2 7416 JAM COUNT4 Log 4: Previous -3 7417 JAM COUNT5 Log 5: Previous -4 Use this SP to display the number of times jam codes have been issued.
  • Page 267 5. Service Tables 7427 LAST MAINTE3 Log 3: Previous -2 Use this SP to display the types of maintenance executed. The types of maintenance are number coded as shown below: Maintenance at power on Maintenance idle operation Auto print head cleaning after ilde time elapsed Maintenance air detection Ink tank filling before maintenance page Ink tank filling between maintenance pages...
  • Page 268 SP Mode Service Tables Display Position of Tank Full Feeler for Each Print Head Tank After Air Purge 7500 INIT POS:T1 Print Head Tank 1 7501 INIT POS:T2 Print Head Tank 2 7502 INIT POS:T3 Print Head Tank 3 7503 INIT POS:T4 Print Head Tank 4 7504 INIT POS:T5 Print Head Tank 5...
  • Page 269 5. Service Tables Display Count: Ink Supply Time Up 7516 PTMOUT:CNT:T1 Print Head Tank 1 7517 PTMOUT:CNT:T2 Print Head Tank 2 7518 PTMOUT:CNT:T3 Print Head Tank 3 7519 PTMOUT:CNT:T4 Print Head Tank 4 7520 PTMOUT:CNT:T5 Print Head Tank 5 7521 PTMOUT:CNT:T6 Print Head Tank 6 Use this SP to display the number of times near-end/end was detected by timeup while ink was being supplied to the ink tanks.
  • Page 270 SP Mode Service Tables 7530 PMT CNT:A:T4 Print Head Tank 4 7531 PMT CNT:A:T5 Print Head Tank 5 7532 PMT CNT:A:T6 Print Head Tank 6 Use this SP to display the number of times air was detected during maintenance cleaning of the right ink suction vent.

  • Page 271: Bit Switches

    5. Service Tables Bit Switches Soft bit switches are used to do some basic function settings that determine how the printer operates. This section describes the functions of these bit switches. Changing Bit Switch Settings 1. [Clear Modes]> [1]> [0]> [7]> [Clear/Stop] SYSTEM Ver.0.51 Service Menu 2.
  • Page 272 Bit Switches Setting Function Default Details Not Used Not Used PCL5e/5c Makes the printer compatible with old HP PCL printer drivers (HP4000, HP8000, etc.) Not Used Not Used Not Used Not Used Not Used "BitSW#4Setting": Not used. Do not change these settings. "BitSW#5Setting": Functions Common to All Models Setting Function...
  • Page 273 5. Service Tables Setting Function Default Details 0: Counter not displayed. 1: Counter is displayed Color Level Display Switches the color lever display on/ off. 0: Color level not displayed 1: Color level displays Repair Information Displays whether the machine has been repaired.
  • Page 274 Bit Switches Setting Function Default Details Double-Count This switch sets whether the double- count counter is printed out in the system summary. OFF: No printing ON: Printing Not Used Not Used Not Used USB Serial Signal Determines how the USB signal is fixed.
  • Page 275 5. Service Tables Setting Function Default Details Operation Control Mode After Printer Idle Maintenance Mode Recycled Paper Menu This switch sets whether the recycled Display paper charge menu of the operational panel. 0: Not displayed 1: Displayed Charge Setting for This switch sets whether the charge Recycled Paper bias is selected for normal paper or...

  • Page 276: Detailed Section Descriptions

    6. Detailed Section Descriptions Important Parts J012 Front View: J012 1. Scanner unit Open to access the envelope selector, to access the shipping lock, and to remove jams. Otherwise, keep the scanner unit cover closed. 2. Envelope selector Push back to print on envelopes. Pull forward to print on all other types of paper. 3.
  • Page 277 6. Detailed Section Descriptions 9. Output extension tray Pull out this extension to print on paper longer than A4 or LTR size paper. 10. Paper output tray Holds paper that has exited the printer. Pull out the output tray extension when printing on paper longer than A4 or LTR.
  • Page 278 Important Parts 3. Duplex unit locks Unlocks and locks the duplex unit for removal and installation. The duplex unit must always remain installed on the machine. The will not print with the duplex unit removed. 4. Power cord The connection point for the power cord. Use only the power cord provided with the printer. Make sure you ground (earth) the head of the plug at the power source.

  • Page 279: J013/J014

    6. Detailed Section Descriptions J013/J014 Front View: J013/J014 1. Scanner unit Open to access the envelope selector, to access the shipping lock, and to remove jams. Otherwise, keep the scanner unit cover closed. 2. Envelope selector Push back to print on envelopes. Pull forward to print on all other types of paper. 3.
  • Page 280 Important Parts 12. Scanner unit release lever Pull this lever to raise the scanner unit. 13. ARDF Holds one or more sheets automatic feed during scanning or single or doubled sided originals. 14. ARDF cover Open to remove an original jammed in the ARDF. 15.
  • Page 281 6. Detailed Section Descriptions • The power cord of the NA model is permanently attached. 5. Ink collector unit cover Open and remove the ink collector tank when it needs to be replaced, or before servicing the printer. 6. Duplex unit cover Open to remove paper jams from the duplex unit.

  • Page 282: Boards

    Boards Boards Board Circuit Diagram Control Board (Engine CTL Board). (Engine Controller Board) The control board exerts overall control of the machine, including • Image data processing • Interface management: USB and all the other boards • Controls all sensors, and motors for all I/O devices Scanner ENG (CTL Board).

  • Page 283: Board Layout Diagram

    6. Detailed Section Descriptions HVPS. (High Voltage Power Supply). Mounted under the top cover and above the transport belt. Generates the voltages applied to the transport belt that hold the paper on the belt during printing. Two interlock switches, one connected to the top cover and the other to the duplexer cover, prevent the HVPS from operating if either or both covers are open.

  • Page 284: Electrical Components

    Electrical Components Electrical Components Overview ARDF Unit Registration Sensor Document Set Sensor Duplex Sensor Paper Feed Clutch Original Exit Roller Solenoid Original Feed Motor Original Feed Motor Driver Paper Feed Clutch Timing Sensor...
  • Page 285 6. Detailed Section Descriptions Scanner Unit Operation Panel Exposure Lamp Lamp Regulator CCD Board Scanner Motor Network Communication Unit Main Board Network Interface Card...
  • Page 286 Electrical Components Printer Engine Rear Fan CTL Board (Control Board) Front Fan Ink Pump Motors x2 CCB (Cartridge Control Board) Right Front Door Switch Top Cover Switch HVPS (High Voltage Power Supply)
  • Page 287 6. Detailed Section Descriptions Vertical Motor Paper Feed Clutch Horizontal Motor SENC (Sub Scan Encoder) Trailing Edge Sensor Duplex Detection Board Duplex Set Sensor Ink Level Sensor Carriage Position Sensor Air Release Solenoid...
  • Page 288 Electrical Components Print Heads 1st Registration Sensor Horizontal Encoder Sensor 2nd Registration Sensor Duplexer Cover Switch Maintenance Motor Maintenance HP Sensor Ink Collection Tank Sensor Temperature/Humidity Sensor Paper End Sensor...

  • Page 289: Electrical Component Summary

    6. Detailed Section Descriptions Electrical Component Summary Component Function Clutches Connected to the original feed motor, engages and disengages Paper Feed Clutch the original feed roller for original feeding. Paper Feed Clutch Timing Detects the leading and trailing edge of the original to control Sensor operation of the paper feed clutch.
  • Page 290 Electrical Components Scanner Component Function Motor Moves the exposure lamp across the original on the Scanner Motor exposure glass. Boards Converts the ac power input to a stable, high frequency ac Lamp Regulator output to the exposure lamp. This provides a more stable light source and better latent image.
  • Page 291 6. Detailed Section Descriptions Component Function paper feed motor continues to rotate and drive the paper feed rollers that transport the paper out of the bypass unit. A one-way clutch that controls the operation of the pick-up roller. Releases and allows the pick-up roller (a half roller) to rotate and PFU Paper Feed pick-up the sheet and feed it.
  • Page 292 Electrical Components Component Function Mounted behind the vertical encoder wheel and to the left of the Vertical Motor PSU. This motor, controlled by the rotation fo the vertical encoder (DCM2) wheel and SENC board, drives the paper rollers that drive the transport belt.
  • Page 293 6. Detailed Section Descriptions Component Function Mounted under the top cover and above the transport belt. Generates the voltages applied to the transport belt that hold the HVPS (High Voltage paper on the belt during printing. Two interlock switches, one Power Supply) connected to the top cover and the other to the duplexer cover, prevent the HVPS from operating if either or both covers are...
  • Page 294 Electrical Components Component Function Attached to the left side of the carriage. As the carriage moves from side to side during printing. The registration sensor performs two important functions for print 1st Registration control: 1) It detects the leading edge of every sheet, and 2) it Sensor detects the width of the 1st sheet of every print job when the carriage and sensor pass horizontally over the vertical edge of the 1st sheet...
  • Page 295 6. Detailed Section Descriptions Component Function sensor detects the position of the tip every time it passes through the gap of the sensor. An interrupt sensor mounted in the maintenance unit that controls the operation of the maintenance motor in the print head cleaning cycle.
  • Page 296 Electrical Components Component Function alert if the sensor does not turn on after two rotations of the paper feed roller. Mounted on the SENC PCB with the rim of the vertical encoder Vertical Encoder wheel positioned in its gap. This sensor reads the code on the rim Sensor of the vertical encoder wheel as it rotates to control the operation of the vertical motor during paper feed.

  • Page 297: Print Heads

    6. Detailed Section Descriptions Print Heads Overview Carriage Unit Print Head Tank Air Release Valve Ink Level Levers Print Head The wide print head increases the width of the band printed with one pass. This lets the machine print faster.

  • Page 298: Print Head Tank

    Print Heads Print Head Specifications Item J012/J013/J014 Number of Print Heads 2 (Y/M, K/C) Number of Nozzles 192 x 4 colors 192 nozzles x 2 lines/head Array Cross-Hatch (150 dpi x 2 lines) Voltage Element Piezoelectric Print Head Tank Ink Supply Port Ink Reservoir Air Release Valve Ink Level Levers...

  • Page 299: Ink Ejection Device

    6. Detailed Section Descriptions The high volume ink cartridges and the carriage components are extremely lightweight. A print head tank has four main parts as shown above: • Ink supply port. Ink enters here from the ink cartridge mounted under the operation panel. •...

  • Page 300: Ink Near End

    Print Heads This is done with pressure. At the prescribed time, an electric charge is applied to the PZT. This makes the PZT expand. The expansion of the PZT puts pressure on the ink below. This makes the ink move in both directions.

  • Page 301: Ink Out

    6. Detailed Section Descriptions After the near-end alert, the printer will continue to print with the ink that remains in the partially filled tank until the printer issues the ink end alert. Ink Out A pair of vertical sensor pins [1] is provided for each tank. These pins detect changes in the voltage differential on the surface of the ink inside the print head tank to detect the presence of air.
  • Page 302 Print Heads 1st Registration Sensor Transport Belt Paper (Leading Edge) 2nd Registration Sensor 1st Registration Sensor The 1st registration sensor is attached to the left side of the carriage and moves side to side with the carriage during printing. The 1st registration sensor performs two important functions for print control: •...

  • Page 303: Ink

    6. Detailed Section Descriptions Viscous ink (liquid gel) All four colors (Y, M, C, K) are fast drying pigment based ink suitable for high-speed simplex and duplex printing without stains on the backs of printed sheets. Due their high viscosity, the inks do not soak through the paper.

  • Page 304: Belt Transfer System

    Four dots are required to form a large drop but only one is sufficient for a small drop. The four dots for a large drop are ejected very quickly as they form one dot before they reach the surface of the paper. The 4th dot in this case is ejected extremely fast under high pressure (1 Mega Pascal).

  • Page 305: Level Color Mode

    6. Detailed Section Descriptions the top and bottom of the paper are only 4.2 mm (0.165"). The belt transfer system also allows use of wider print heads at faster printing speeds. Level Color Mode In order to conserve ink the printer can be set to the "Level Color Mode" to reduce the about of ink used in graphic images only (text is not affected).

  • Page 306: Ink Supply

    Ink Supply Ink Supply Overview Ink cartridges (x 4): Y, M, C, K Ink Pump Unit Ink Supply Tubes...

  • Page 307: Print Cartridges

    6. Detailed Section Descriptions Print Cartridges Color index tab Grip Release Contacts Ink supply port There is a separate print cartridge for each color (Y, M, C, K). Each print cartridge is vacuum packed. Ink cartridges are available in different sizes. •...

  • Page 308: Print Cartridge Set Sensors

    Ink Supply Size Color • The estimated service life of an print cartridges is only a rough estimate. • The estimated service life may vary significantly due to the amount of coverage on a page, environmental conditions, and so on. •...

  • Page 309: Ink Pumps

    6. Detailed Section Descriptions To solve this problem, the operator must open the print cartridge cover and confirm whether: • A cartridge is not in the machine • A cartridge is not installed properly Ink Pumps Ink Pump Motor 1 Ink Pump Motor 2 3 to 6 Ink Supply Tubes for Y, M, C, K ink.

  • Page 310: Print Heads

    Ink Supply Each compartment contains: • 1 pump motor. • 2 pumps (one for each print cartridge) • 2 cams When a print head tank needs ink: • The printer switches on one ink pump motor. The motor and its worm gear are rotated forward or reverse (depending on which type of ink is requested).
  • Page 311 6. Detailed Section Descriptions Component Feelers x4 Head Tanks x4 Filter Units x2 Print Heads x2 Ink Pump Motors x2 Print Cartridges x4 An air sensor [1], two feelers [2], and head tank [3] comprise the reservoir of the ink supply system. The ink flows from the head tank through a filter [4] that contains the piezoelectric element that expands upon application of a electrical charge to force ink out of the nozzles of the print head [5].

  • Page 312: Print Head Maintenance

    Ink Supply Print Head Maintenance Overview Flushing Gate Maintenance Unit Ink Collector Tank Maintenance Unit Overview The maintenance unit performs two important functions: • Keeps the surface of the print heads moist when they are not being used.
  • Page 313 6. Detailed Section Descriptions • Cleans the print heads with suction during print head cleaning. (The print heads are also cleaned automatically at prescribed intervals. Caps [1] and [2] cover the print heads when the carriage is at the home position on the right side of the printer.
  • Page 314 Ink Supply When the cleaning cycle starts, the maintenance unit is lowered by the rotation of the main shaft. The cams rotate away from the bottom of the unit. At the same time, the carriage moves the print head unit to the left. The carriage moves the first print head above the first vent of the maintenance unit (in this example, Print Head 2 "K, C").
  • Page 315 6. Detailed Section Descriptions Next, the maintenance unit lowers, and another cam raises the wiper. At the same time the carriage moves the print heads left far enough so the vacuumed print head brushes past the wiper. The wiper cleans the ink from the print head.
  • Page 316 Ink Supply BitSW 8-3: Off BitSW 8-3: Off Idle Time (Value is “0”) (Value is “0”) < 10hours, < 7days Ink spit before printing < 7days, < 1month Cleaning < 1month, < 3months Air release and cleaning > 3 Months Air Purge/Ink Filling Flushing...

  • Page 317: Print Head Maintenance Cycles

    6. Detailed Section Descriptions Print Head Maintenance Cycles There are three basic ink supply operations: • Initial Filling • Normal Filling • Air Release Filling Initial Filling...

  • Page 318: Ink Collector Tank

    Ink Supply This occurs with the print head ink tanks empty the first time the printer is switched on with ink cartridges in the printer, or after a new ink cartridge has been installed to replace an empty cartridge after the print head ink tank has emptied.

  • Page 319: Ink Collector Ink Level Sensor

    6. Detailed Section Descriptions Inside the printer, the maintenance unit [1] sits on top of the ink collector tank [2]. The ink from the maintenance unit enters the tank through the slot [3]. The ink collector tank [4] sensor detects when the tank is full and needs to be replaced. Once the ink collector tank is full, discard it.

  • Page 320: Flushing Unit

    Ink Supply • These are only rough estimates. Fewer pages are printed if many normal and full print head cleanings are done after the maintenance alert. • SC 992 (Ink Collector Tank Full Error) appears if no maintenance procedures are done. The printer cannot be used once SC992 has appeared.

  • Page 321: Carriage Drive

    6. Detailed Section Descriptions Carriage Drive Overview Horizontal Motor Drive Gear Timing Belt Carriage (Print Heads) Guide Rod Horizontal Encoder (Translucent Film) A horizontal motor drive gear turning [1] drives a timing belt [2] connected to the carriage [3]. The forward and reverse rotation of the horizontal drive motor moves the carriage to the left and right side of the printer.

  • Page 322: Envelope Selector

    Carriage Drive The picture above shows the horizontal driver gear [6] of the horizontal drive motor [7] mounted on the left rear corner of the printer behind the duplex unit. Envelope Selector Move the envelope selector [1] to adjust size of the gap between the print heads and the surface of the paper.

  • Page 323: Paper Feed, Transport, Paper Exit

    6. Detailed Section Descriptions Paper Feed, Transport, Paper Exit Overview Transport Belt Unit HVPS (High Voltage Power Supply) Vertical Encoder Vertical Encoder Sensor Vertical Motor...

  • Page 324: Cassette Lock/Release

    Paper Feed, Transport, Paper Exit Cassette Lock/Release The arms [1] and [2] on both sides of the cassette [3] (guided by rails slanting upward ) raise the bottom plate [4] when the paper cassette is pushed into the printer. This raises the paper in the cassette to the correct height for paper feed.

  • Page 325: Paper Jam, Trailing Edge Detection

    6. Detailed Section Descriptions • The 1st registration sensor detects the leading edge of the sheet [3] for feed timing. • The 1st registration sensor also detects the width of the paper when it passes over and detects the left vertical edge of the paper.

  • Page 326: Paper Path

    Paper Feed, Transport, Paper Exit The vertical motor [1] drives the timing belt [2] that rotates the transport roller [3]. The rotation of the transport roller also drives the paper feed roller when the paper feed clutch engages the feed roller (not shown above). The edge of the vertical encoder [4], attached to the shaft of the transport roller, passes through the gap of the vertical encoder sensor [5] as the encoder wheel rotates.

  • Page 327: Transport Belt

    6. Detailed Section Descriptions Transport Belt This printer uses the BT (Belt Transfer) system to transport paper through the paper path. A high voltage power supply pack (HVPS) [1] energizes the charge roller below the transport belt [2]. The charge roller applies a charge to the transport belt. This static charge attracts the paper to the transport belt and holds it in place so it does not move during printing.

  • Page 328: Charge Leak Detection

    Paper Feed, Transport, Paper Exit For more details about how to adjust the transport belt charge control, please refer to Section "4. Troubleshooting". Charge Leak Detection The printer checks for charge leaks: • Immediately after the printer is turned on. •...

  • Page 329: Cooling Fan

    6. Detailed Section Descriptions Cooling Fan The fan mounted behind the ventilation slots on the left rear corner of the printer draws hot air out of the printer and blows it out of the machine through the ventilation slots. This prevents a temperature rise inside the printer.

  • Page 330: Basic Operation

    Basic Operation Basic Operation Initialization Sequence at Power On...

  • Page 331: Image Processing

    6. Detailed Section Descriptions Image Processing • Here is a brief summary of the steps in image processing: • Print Job. The software application sends the print job to the printer driver. • Band Processing. The print job gets divided into units of bands. •...

  • Page 332: Duplex Unit

    Duplex Unit Duplex Unit Overview Duplexer Cover Button Duplexer Cover 3/4 Duplexer Locks (x 2) Duplex Drive...

  • Page 333: Duplexer Cover Switch

    6. Detailed Section Descriptions The main gear [1] of the vertical motor of the printer drives the duplex drive gear [2]. Here is a brief summary of how the duplex unit operates: • The trailing edge sensor goes off after the trailing edge of the sheet passes overhead and the front side has printed.

  • Page 334: Duplexer Set Switch

    Duplex Unit Duplexer Set Switch The Duplex Unit set switch [1], a micro-switch in the printer, detects the presence of the Duplex Unit. This occurs when the Duplex Unit is installed correctly on the back of the printer: The unit the set lever [2] depresses the Duplex Unit set switch. Then it turns it on. The printer signals an error (Paper Jam –...

  • Page 335: Multi Bypass Tray (Option)

    6. Detailed Section Descriptions Multi Bypass Tray (Option) The Multi Bypass tray is an external tray that can be detached and then reattached whenever it is needed. The bypass tray is equipped with side fences [1] and [2] that can be adjusted to accept a variety of standard paper sizes and envelopes.
  • Page 336 Multi Bypass Tray (Option) • The bypass paper feed clutch [3] activates and raises its pawl [4]. This releases the pick-up roller and allows it to rotate. • When the pick-up roller, a half roller, rotates through its arc of 180 degrees it picks up one sheet of paper and pulls it out of the tray.

  • Page 337: Paper Feed Unit (Option)

    6. Detailed Section Descriptions Paper Feed Unit (Option) Overview The Paper Feed Unit (PFU) J506: • Can be installed with the J008 only. • Contains one universal paper cassette with adjustable fences that can hold a variety of standard paper and envelope sizes. •...

  • Page 338: Paper Feed

    Paper Feed Unit (Option) • The bottom plate rises against the bottom of the paper stack as guide rails raises the bottom stack when the cassette is pushed into the printer. • The pressure of the bottom plate on the bottom of the stack keeps the top of the stack at the correct position to feed the paper.

  • Page 339: Adf

    6. Detailed Section Descriptions Overview 1. ADF 2. Original Tray Drive 1. Paper Feed Roller 2. Paper Feed Clutch...
  • Page 340 3. Original Feed Motor 4. Pick-up Roller...
  • Page 341 6. Detailed Section Descriptions...

  • Page 342: Specifications

    7. Specifications General Specifications Capacity 30 sheets (80g/m , 20 lb, 70 kg) Original size Max. 216 x 356 mm (8.5 x 14 in.) Min. 140 x 140 mm (5.5 x 5.5 in.) Original Weight 60 – 105g/m (16 – 28 lb, 52 – 90 kg) 300 x 300 dpi 600 x 600 dpi Original Feed Speed...

  • Page 343: General Specifications

    RPCS Raster J014 RPCS Raster, PCL 1200 x 1200, 600 x 600, 600x 300, 300 x 300 dpi (2bit) Resolution Max. 3600 x 1200 dpi equivalent Printing Speed Toscana-C1a/b Toscana-C1b Raster Mono Color Mono Color Fast Print 18.5 or >...
  • Page 344 General Specifications Copy – – – – Max. Speed 28.5 ppm Print direction Supports bi-directional printing Print Heads Number of Heads 2 Heads (4-Color) Lines/Head 2 Lines/Head Number of Nozzles 192 Nozzles/Line Nozzle Pitch 0.169 mm (150 dpi) B&W Less than 8 s First Print After Warm-up (A4/LT, LEF, Std.
  • Page 345 7. Specifications Original (ADF) 50 sheets A4, A5, A6, B5, LT, LG, HLT, EXE, F, Foolscap, Folio, Paper Sizes 16-Kai, Custom Size, Postcard, Double postcard, COM10, Monarch, C6, C5, DL Env. A4, B5, LT, LG, HLT, EXE, Foolscap, Folio, 16-Kai, Tray 2 (option) Custom Size A4, A5, A6, B5, LT, LG, HLT, EXE, F, Foolscap, Folio,...
  • Page 346 General Specifications Warm-up Time Cold Start Not more than 30 s Energy Save Not more than 16 s Recovery T1 (Standard) Method Universal paper cassette Paper Sizes Plain/inkjet plain A4 SEF, A5 SEF, A6 SEF, B5 SEF, LT SEF, HLT SEF, LG SEF, Executive SEF Max.

  • Page 347: Adf

    7. Specifications Paper Output Tray Delivery Face-up Output Tray Capacity Plain/inkjet plain paper 50 sheets Envelopes 30 sheets Glossy Paper 20 sheets Transparencies 1 sheet only recommended Paper Size Same as paper feed Paper Detection Tray Full Detection Copy Original Width 139.7 to 215.9 mm (5.5 to 8.5 in.) Length (simplex)
  • Page 348 General Specifications Standard Black (K) 1,500 sheets Color (Y, M, C) 1,000 sheets Ink Collector Unit At least 55 K sheets 3 Years (average), 5 Years (maximum) Estimated Service Life • Duty: 150 K • Monthly print volume: 10 K sheets Target Yields calculated for: •...

  • Page 349: Environment

    7. Specifications Size Color Weight (g)/ Est. Service Life (Sheets) Volume (cc) cartridge, approximately 40 pages can be 20.1/19/14 printed before the end alert is issued. Medium 35.5/32.87 1,500 26.7/25.43 1,000 26.7/25.43 1,000 26.7/25.43 1,000 Environment Operating Environment Operating Range 10°...

  • Page 350: Operation Specifications

    General Specifications Sound Pressure Level ISO7779 Standby Not over 34 dB 64 dB (J012) Printing 65 dB (J013/J014)! Storage Environment Temperature -20 to 43°C (-36° to 109°F) Humidity 15 to 80% RH Operation Specifications Copy Operation B&W Fine: Less than 13 s 1st Copy Speed Color Fine: Less than 16 s...
  • Page 351 7. Specifications 5 Step 155%, 129%, 93%, 78%, 65% Zoom Range 25% to 400% (selectable) Copy/Print Plain Paper Fast Read 300 x 300 dpi/8 bit Resolution Write 300 ×150 dpi/4-bit value, duplex/1 pass Normal Read 300 x 300 dpi/8 bit Write 600 ×300 dpi/ 4-bit value, duplex/1 pass Fine...

  • Page 352: Printing Operation

    General Specifications Image Density Manual 5-Steps Auto 2-Step (Text mode, Text/Photo mode only) Copy Modes 3 modes: Text & Photo (default), Photo mode, Text mode Memory Copy Fast 300 x 150 dpi 2-bit, J6:60 sheets, A4 F/C:24 sheets 600 x 300 dpi 2-bit, J6:15 sheets, A4 F/C:6 sheets Fine 600 x 600 dpi 2-bit, J6:7 sheets, A4 F/C:3 sheets Combine Copy...
  • Page 353 7. Specifications Transparenc Fine 600×600 dpi / 4-bit value simplex/4 pass Printer Language J012/J013 RPCS J014 RPCS, PCL5C/XL Windows 98 SE, Windows Me, Windows NT4 (SP4.0 and above), Operating System Windows 2000, Windows XP, Windows 2003 Server None Print Area Paper Maximum Top, Bottom, Left, Right...
  • Page 354 General Specifications 600 dpi 2.5 ipm Color 150 dpi 10 ipm 300 dpi 10 ipm 600 dpi 2.5 ipm TWAIN Compliance TWAIN/WIA File Formats Selectable: TIFF, JPEG, PDF Image Compression B&W TIFF (MH, MR, MMR) Color JPEG B&W:1bit/ 1bit halftone/ 8bit, Color Depth Color: 8bit Resolution...

  • Page 355: Fax Operation

    7. Specifications Fax Operation Standard Super G3 Scan Line Density 8 x 3.85/mm, 8 x 7.7/mm, 8 x 15.4/mm Transmission Time G3: 3 s Compression Method MH, MR, MMR, JBIG Transmission Speed G3: 33.6k-2400 bps (Auto shift down method) Document Size A4, Letter, Legal, A3*, B4* (*Automatically scaled to A4).

  • Page 356: Options

    General Specifications Protocols SMTP, TCP/IP POP3, SMTP, TCP/IP Email Format Single/Multi MIME Conversion Attachments: TIFF-F (MH, MR, MMR compression) Authentication Method SMTP-AUTH, POP-before-SMTP Options Paper Feed Unit (J509) (Tray 2) Method Universal Paper Cassette (printed mounted on cassette unit) Installable Units 1 Only, below printer Paper Size Plain/inkjet plain...
  • Page 357 7. Specifications Max. Capacity: 100 sheets Max. Output: 150 sheets (on output tray) Custom Size Min. 55 x 127 mm (2.2 x 5 in.) Max. 216 x 1295.4 mm (8.5 x 51 in.) Glossy paper A4 SEF Max. Capacity: 20 sheets Max.

  • Page 358: Paper Size Table

    General Specifications Data Transmission Speed 10 Mbps, 100 mbps Protocols Network Printers TCP/IP Network Scanner TCP/IP Email SMTP, POP3 Scan-to-FTP LAN Fax TCP/IP Internet Fax TCP/IP, SMTP, POP3 Paper Size Table Table Key Supported and the size is automatically detected. Need to select paper size by operation panel.
  • Page 359 7. Specifications Legal SEF 8½”x14” Letter SEF 8½”x11” Letter LEF 11”x8½” Half letter SEF 5½” x 8½” Half letter LEF 8½” x 5½” Executive SEF 7¼”x10½” Executive LEF 10½”x7¼” F SEF 8”x13” Foolscap SEF 8½”x13” Folio SEF 8¼”x13” Govt LG SEF 8¼”x14”...
  • Page 360 General Specifications Min. 90 mm 148 mm 55 mm 140 mm 1295.4 mm Max. 356 mm (14") 356 mm (14") 356 mm (14") (51") Length 139.7 mm 140 mm Min. 210 mm (8.3") 127 mm (5") (5.5") (5.5") North America/Europe/Asia Type Name Feed...

  • Page 361: Controller

    7. Specifications Type Name Feed Size Bypass Face-up Duplex Folio " x 13" 8 Kai 267 x 390 mm 16 Kai 195 x 267 mm 16 Kai 267 x 195 mm Env. Com10 " x 7 " Mon. " x 7 "...

  • Page 362: Interface Specifications

    General Specifications USB2.0 (Support HighSpeedMode) Standard. Ethernet 10/100BASE-TX (NIB) Host Interface Option Ethernet 10/100BASE-TX (J012/J013) Network Protocol TCP/IP, SNMP Private MIB Connectivity MIB support Standard MIB (SNMP Printer MIB) Windows98 SE, Windows Me, Windows 2000, Windows XP, Windows NT 4.0, Windows 2003 Server Network/Operating Note: PC-FAX, LSD excluded for NT 4.0.

  • Page 363: Supported Utilities

    7. Specifications Windows 9x, Windows Me, Windows /NT, Windows 2000, Supported OS Windows XP, Windows Server 2003 Max. Distance Between Devices 100 m Supported Utilities • SmartNetMonitor for Admin • SmartNetMonitor for Client...
  • Page 364 MEMO...
  • Page 365 MEMO...

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