Troubleshooting - RECOMEDIA KN-5YHW User Manual

TROUBLESHOOTING

Before requesting for service, please check the following.
 The unit will not turn on.

Please make sure that the power supply is connected. If the problem persists
please disconnect all power source and wait for 5 minutes before restarting
the unit.
 A function does not work when the button is pressed.

Please disconnect all power source and restart the unit.
 The projector is not showing presentation content.

Please make sure that the project is connected to RecoMedia according to
instruction provided in page 8.

Please make sure that the presenter is connected to RecoMedia according to
instruction provided in page 11.
 Error message "Failed to connect" or "Cannot locate controller"

Please make sure you have connected to the right WiFi AP with name as
shown on the welcome page.

Please ensure you have not changed the IP address and port number of the
Controller. The values should be:
Controller IP address: 192.168.10.1
Controller port number: 2222
 Cannot see RecoMedia WiFi AP from the list of WiFi AP.

RecoMedia WiFi AP is most probably running at 5GHz frequency band while
your computer WiFi is operating at 2.4GHz.

Use a newer computer which supports 5GHz

Go to the Section on Using Admin Mode to configure the RecoMedia wireless
media box to operate at 2.4GHz. Restart the unit and you should be able to
see RecoMedia WiFi AP.
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TROUBLESHOOTING