RIESE & MUELLER Culture Owner's Manual
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RIESE & MUELLER Culture Owner's Manual

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OWNER'S MANUAL E-BIKES
NORTH AMERICA

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  • Page 1 OWNER‘S MANUAL E-BIKES NORTH AMERICA...
  • Page 2 COPYRIGHT Copyright 2017 RIESE & MUELLER GMBH The information contained in this manual and/or any of its parts, sub-parts or chapters, is the intellectual property of RIESE & MUELLER GMBH and is protected by domestic and internation- al copyright and other intellectual property laws. The information contained herein is provided for the operation, service and troubleshooting of the product described herein.

  • Page 3: Important Information

    IMPORTANT INFORMATION This manual describes how to use your Riese & Müller E-Bike in a safe manner. It is essential that whoever owns or uses the E-Bike has read this manual before riding the E-Bike for the first time. This also applies to anybody who considers himself or herself to be an experienced bicycle rider. In some aspects E-Bikes substantially differ from regular bicycles.

  • Page 4: Safety Information

    SAFETY INFORMATION Riding an E-Bike can be hazardous. Therefore, never overestimate your abilities or the capabilities of your E-Bike when riding it. By riding an E-Bike you assume the risk of personal injury and damage to the E-Bike. To reduce this risk, read the “Safety” section, starting on page 9, before riding your E-Bike for the first time.
  • Page 5 SAFETY INFORMATION This manual uses the following signal words to alert to potential hazards. The meaning of the signal words is listed in the table below. Indicates a hazardous situation that, if not avoided, could result in WARNING death or serious injury. Indicates a hazardous situation that, if not avoided, could result in minor CAUTION or moderate injury.

  • Page 6: Table Of Contents

    CONTENT WHAT IS AN E-BIKE? 1.1. E-Bike drive system 1.2. Brakes SAFETY 2.1. Safety Gear 2.2. Who is authorized to use the E-Bike? 2.3. Safe riding and accident prevention 2.4. Safe off-road riding 2.5. Legal requirements 2.6. Intended use 2.6.1. Maximum gross weight and permissible loads 2.6.2.
  • Page 7 OPERATION 7.1. During every ride 7.2. Shifting system 7.3. Brakes 7.4. Adjustable stem 7.4.1. Angle adjustment 7.4.2. Height adjustment 7.5. Racks 7.6. Lighting 7.7. Suspension 7.8. Integrated lock MAINTENANCE AND REPAIRS 8.1. Regular maintenance 8.2. Initial inspection 8.3. Maintenance you can do by yourself 8.3.1.
  • Page 8 Saddle, p. 21 Shifter, p. 30 Brake levers, p. 16, 25 Stem, p. 22 Seatpost, p. 21 Headset, p. 43 Frontlight, p. 28, 46 Suspension fork, p. 36–38, 46 Tires, wheels, p. 24, 45 Rear shock absorber p. 36 – 38, 46 Belt drive, chain p.
  • Page 9 Saddle, p. 21 Brake levers, p. 16, 25 Seatpost, p. 21 Stem: Rear shock absorber height adjustment, p. 33 p. 36 – 38 angle adjustment, p. 34 Headset, p. 43 Front rack, p. 35 Frontlight, p. 28, 46 Belt drive, chain p.

  • Page 10: What Is An E-Bike

    1. WHAT IS AN E-BIKE? An E-Bike is a bicycle with an electric drive system that gives the rider assistance. 1.1. E-BIKE DRIVE SYSTEM NOTICE Make sure you use your Bosch drive and batteries correctly and don’t cause damage. Read the separate Bosch manual supplied with your E-Bike to get familiar with all details of the Bosch drive.

  • Page 11: Safety

    2. SAFETY WARNING Always wear protective clothing, safety gear and a well-fitting helmet to protect against severe injuries in case of an accident. Observe and follow all instructions of the helmet manufacturer. Prior to every ride, perform a safety check. Use your E-Bike only as intended.

  • Page 12: Safe Riding And Accident Prevention

    2. SAFETY 2.3. SAFE RIDING AND ACCIDENT PREVENTION 1. Before to every ride, perform the safety check described in the section 5 on page 18, “Safety check before every ride”. 2. Adjust your riding style and speed to the weather and the conditions of the road. 3.

  • Page 13: Intended Use

    2.6. INTENDED USE WARNING No E-Bike is suitable for all potential applications or purposes. Choose the E-Bike that matches your intended application best. Using your E-Bike for an unintended purpose is hazardous. E-Bikes from Riese & Müller are intended and suited for a wide range of applications. The following is a description of this range of applications.

  • Page 14: Maximum Gross Weight And Permissible Loads

    2. SAFETY 2.6.1 Maximum gross weight and permissible loads WARNING Avoid accidents, serious injuries and damage to your E-Bike. Never overload your E-Bike. Never exceed the permissible gross weight of your E-Bike. Your E-Bike has a maximum permissible gross weight. The maximum permissible gross weight must never be exceeded.

  • Page 15: Weight Specifications

    Avenue –– 308 lbs 59 – 60 lbs 242 lbs 44 lbs 140 kg 26.7 – 27.5 kg 110 kg 20 kg Culture –– 308 lbs 59 – 61 lbs 242 lbs 44 lbs 140 kg 23.0 – 28.0 kg 110 kg 20 kg Delite ––...

  • Page 16: Lifespan Of Your E-Bike And Its Components

    2. SAFETY 2.7. LIFESPAN OF YOUR E-BIKE AND ITS COMPONENTS WARNING E-Bikes are subject to wear and tear. Bring your E-Bike to your authorized dealer for regular inspections and timely replacement of safety relevant components like handlebar, stem or suspension fork. After reaching the end of their product lifetime, the components of your E-Bike may fail abruptly and cause falls and serious injuries.

  • Page 17: Adjusting Your E-Bike

    3. ADJUSTING YOUR E-BIKE Before you can go on your first ride, your authorized dealer must adjust your new E-Bike to your height, proportions and individual requirements. 3.1. FRAME SIZE SELECTION Your authorized dealer shall select the frame size that is appropriate for you. Make sure that the standover clearance of your E-Bike fits your body and proportions.
  • Page 18 3. ADJUSTING YOUR E-BIKE • Sit down on the saddle. • Make sure that the tips of both of your feet reach the ground. • If the tips do not reach the ground or if you feel unsafe, the saddle is too high. Feet with tips on the ground •...

  • Page 19: Handlebar Position

    3.3. HANDLEBAR POSITION Your authorized dealer shall explain and set the appropriate position of handlebar, grips and all control elements such as brake and shift levers and the Bosch display. On E-Bikes with an adjustable stem, the authorized dealer must adjust the stem to the position that fits you best and explain how to use the adjusting mechanism.

  • Page 20: Suspension

    3. ADJUSTING YOUR E-BIKE 3.5. SUSPENSION WARNING A suspension setting that is too soft leads to more compression of the suspension and less dis- tance between the pedals and the ground. Make sure that the suspension is set accurately for the rider’s weight. Suspension settings that are too soft may result in unexpected and hazardous ground contact of your pedals and lead to a crash and injuries.

  • Page 21: Before The First Ride

    4. BEFORE THE FIRST RIDE 4.1. DELIVERY AND HANDOVER OF YOUR E-BIKE Your authorized dealer shall get your E-Bike ready to ride and for safe operation. The authorized dealer shall, furthermore, perform a final check and a test ride with your E-Bike. The delivery and handover of your E-Bike must be documented in the E-Bike’s delivery record (see section 11.5.

  • Page 22: Safety Check Before Every Ride

    5. SAFETY CHECK BEFORE EVERY RIDE The following is a list of important checks that you must perform before every ride. 5.1. QUICK RELEASE LEVERS WARNING Avoid crashes and injuries. Improper use of a quick release lever for a wheel may cause the wheel to fall off during the ride. Improper use of other quick release levers may cause the saddle or handlebar stem to become loose.

  • Page 23: Saddle And Seat Post

    3. If it is too hard to fully close the lever, open the lever again and loosen the adjustment Adjustment nut at the opposite side a little bit by turn- ing it counter clockwise. 4. If the quick release lever can easily be pushed to the closed position, this means the clamping force is insufficient.

  • Page 24: Handlebar And Stem

    5. SAFETY CHECK BEFORE EVERY RIDE 5.3. HANDLEBAR AND STEM Correct! 1. Make sure the handlebar is at a right angle relative to the front wheel. 2. Place the front wheel between your legs and try to twist the handlebar. If you can twist the handlebar, you must tighten the quick release of the height adjustment.

  • Page 25: Transporting Items With Your E-Bike

    5.4. TRANSPORTING ITEMS WITH YOUR E-BIKE WARNING Overload can lead to loss of control, hazardous situations or severe injuries. The E-Bike may handle differently when loaded, especially with heavy loads. The braking distance of a loaded E-Bike may increase significantly. Never exceed the maximum permissible load of the E-Bike.

  • Page 26: Wheels

    5. SAFETY CHECK BEFORE EVERY RIDE 5.5. WHEELS WARNING Verify before every ride that the wheels are securely fastened If not fastened securely, one or both wheels can fall off and can cause a crash, accident or severe injuries. 1. Check the air pressure of your tires. The air 2.0 –...

  • Page 27: Brakes

    5.6. BRAKES WARNING Avoid accidents and serious injuries caused by faulty brakes. Keep the brakes clean and in good working order. If there is a problem with the brakes, do not ride your E-Bike and take it to your authorized dealer for inspection and repair To check proper functioning of the brakes, Correct! pull both brake levers.
  • Page 28 5. SAFETY CHECK BEFORE EVERY RIDE If your E-Bike is equipped with rim brakes, the rim brakes must not touch the tire (see arrow). Check that the brake pads and the rims or Correct! brake discs are in good working order and not worn out.

  • Page 29: Bosch Battery

    5.7. BOSCH BATTERY NOTICE An E-Bike battery is heavy. It may fall down and become damaged. Be sure not to drop the battery and to always secure it in its bracket. Read the separate manual for the Bosch drive system to get familiar with the battery. In the Bosch manual the battery is referred to as “battery pack”.

  • Page 30: Lighting And Reflectors

    5. SAFETY CHECK BEFORE EVERY RIDE 5.8. LIGHTING AND REFLECTORS Check whether the headlight and tail light work properly and whether the headlight has been adjusted correctly. Correct adjustment is shown in this illustration. 11 yards WRONG CORRECT WRONG Consult your authorized dealer if you have any questions regarding the correct setting of the range of the headlight.

  • Page 31: Children

    6. CHILDREN WARNING When transporting a child, your E-Bike will handle differently. The braking distance will increase as well. Practice riding with a child in a safe location without traffic. Practice and familiarize yourself with the handling of the E-Bike until you feel safe and comfortable riding with a child. 6.1.

  • Page 32: Operation

    7. OPERATION The following is a list of important checks that you must perform before every ride. 7.1. DURING EVERY RIDE You must observe the following during every ride to maintain your safety: • Always hold the handlebar firmly with both hands to keep control of your E-Bike and to avoid hazardous situations, accidents and injuries.

  • Page 33: Brakes

    7.3. BRAKES WARNING Modern E-Bike brake systems like disc brakes and hydraulic rim brakes are very powerful. Carefully make yourself familiar with the brakes. Safely practice emergency braking in a traffic free area until you feel confident that you can control your E-Bike and its brakes in hazardous situations that could lead to accidents and severe injuries.

  • Page 34: Adjustable Stem

    7. OPERATION 7.4. ADJUSTABLE STEM Some E-Bikes from Riese & Müller are equipped with an adjustable stem. The stem is either height-adjustable or both height- and angle-adjustable. The adjustment is made without tools, and the stem is fastened and secured with lock pins and quick release levers. Stem with height adjustment Stem with height and angle adjustment...

  • Page 35: Angle Adjustment

    7.4.1. Angle adjustment WARNING Make sure prior to every ride that the pin is engaged properly and the quick release levers are closed all the way. Stop immediately if the stem shifts position by self during your ride. Do not longer use your E-Bike and consult your authorized dealer immediately to have the stem inspected.

  • Page 36: Height Adjustment

    7. OPERATION 7.4.2. HEIGHT ADJUSTMENT WARNING Make sure that prior to every ride that the pin B is engaged properly and the quick release lever is closed all the way. Stop immediately if the handlebar shifts position by itself during your ride. Do not longer use your E-Bike and consult your authorized dealer immediately to have the stem inspected.

  • Page 37: Racks

    7.5. RACKS Never exceed the maximum permissible loads for the rear and front racks. For details refer to table 2.6.2. on page 12. An E-Cargo bike may be equipped with additional optional accessories. Follow the additional instructions in the included manuals for these accessories. 7.6.

  • Page 38: Suspension

    7. OPERATION 7.7. SUSPENSION WARNING A suspension setting that is too soft leads to more compression of the suspension and less distance between the pedals and the ground. Make sure that the suspension is set accurately for the rider’s weight. Suspension settings that are too soft may result in unexpected and hazardous ground contact of your pedals leading to a crash and injuries.
  • Page 39 Adjustment of the suspension is recommended to be done by your authorized dealer who has the expertise and special tools necessary to properly adjust the suspension settings. Don’t try it yourself unless you have all the tools and fully understand what to do. In any case, if in doubt, contact your authorized dealer.
  • Page 40 7. OPERATION On some E-Bike models you can block the suspension with the lock out levers B for rides on smooth ground. If the suspension is blocked out, the E-Bike rides like an “old style” bicycle. For more information, follow the separately included instructions provided by the suspension manufacturer.

  • Page 41: Integrated Lock

    7.8. INTEGRATED LOCK Some E-Bikes from Riese & Müller are equipped with a cable lock integrated into the frame. To use this lock to secure your E-Bike proceed as follows: 1. Pull the lock cable A out of the frame. 2. Place the lock cable A around a bike rack, fence, sign post or similar.

  • Page 42: Maintenance And Repairs

    8. MAINTENANCE AND REPAIRS 8.1. REGULAR MAINTENANCE To ensure safe and trouble free operation of your E-Bike, it must be properly maintained and cared for on a regular basis. Please refer to the service and maintenance schedule in section 8.4.2 on page 44 for detailed maintenance guidelines. Some maintenance can be performed by either you or your authorized dealer.

  • Page 43: Maintenance You Can Do By Yourself

    8.3. MAINTENANCE YOU CAN DO BY YOURSELF WARNING Avoid inadvertent activation of the electrical system that may result in injury. Always remove the battery before carrying out any maintenance or other types of work on your E-Bike or before you transport the bike. The electrical assistance starts as soon as the crank arms are moved forward.

  • Page 44: Brake Inspection

    8. MAINTENANCE AND REPAIRS 8.3.2. Brake Inspection 8.3.2.1. Test of setting of the brake levers To check proper functioning of the brake, pull the brake lever. Make sure you feel a distinct pres- sure point and that you cannot pull the lever all the way to the grip. Otherwise, the brake needs to be adjusted.

  • Page 45: Brake Pads

    8.3.2.4. Brake pads Check the thickness of the brake pads. When worn down to their minimum thickness, the brake pads must be replaced by your authorized dealer. The pad carrier of the disc brake pads must never touch the brake disc. For more information on the minimum thickness, refer to the separately included instructions provided by the brake manufacturer.

  • Page 46: Chain

    8. MAINTENANCE AND REPAIRS 8.3.4. Chain Make sure to clean and lubricate the chain at least every 300 miles. After riding in the rain, it might be necessary to lubricate the chain more frequently. Purchase a suitable lubricant from your authorized dealer. Check the chain tension on E-Bikes with gear hubs.

  • Page 47: Wheels

    8.3.7. Wheels On E-Bikes equipped with rim brakes the rim is subject to wear. Check whether the wear indicator A is visible along the entire length of the left and right sidewalls of the rim. Check whether the rims are damaged or deformed.

  • Page 48: Suspension

    8. MAINTENANCE AND REPAIRS 8.3.8. Suspension Refer to and follow the instructions provided in the separately included manual supplied by the suspension manufacturer. Check the suspension fork and the rear shock and make sure that there is no oil leaking. In any case of leakage you must contact your authorized dealer.

  • Page 49: Maintenance That Must Be Carried Out By Your Authorized Dealer

    8.4. MAINTENANCE THAT MUST BE CARRIED OUT BY YOUR AUTHORIZED DEALER All maintenance that requires the use of special tools or professional expertise shall be per- formed only by your authorized dealer and is marked with an “x” in the service and maintenance schedule in section 8.4.2 on page 44.

  • Page 50: Service And Maintenance Schedule

    8. MAINTENANCE AND REPAIRS 8.4.2. Service and maintenance schedule If the inspection reveals defects immediate action is necessary. For questions and concerns, please contact your authorized dealer. PART STEP Lighting Check function and secure fit Tires Check air pressure Check for damage, uneven or not true running Verify minimum tread depth and check for damage Brakes Check lever stroke, pad thickness and pad position relative to the brake surface...
  • Page 51 • Service and maintenance steps can be carried out by you as long as you have the technical skill and the proper tools such as a torque wrench. Work shall be carried out by your authorized dealer during the annual inspection. ✖...

  • Page 52: Torque Settings

    8. MAINTENANCE AND REPAIRS 8.4.3. Torque Settings PART FITTING TORQUE ft.lb / Nm Coaster brake arm Mounting screw 35–53 / 4–6 Brake lever Mounting screw 44–53 / 5–6 Rear shock absorber Mounting screw 62–80 / 7–9 Freewheel Sprocket cassette lock ring 256–433 / 29–49 Delite carrier Mounting screw...

  • Page 53: Torque Settings For E-Cargo Bikes

    8.4.4. Torque Settings for E-Cargo Bikes PART FITTING TORQUE ft.lb / Nm Frame Connection front/rear frame 4 x M10 screws 265–354 / 30–40 Connection front/rear frame 2 x M8 screws 177–221 / 20–25 Front fork Steerer clamp above the headset 2 screws 106–124 / 12–14 Clamp for steering rod at right stanchion 4 x M5 screws 44–53 / 5–6...

  • Page 54: Warranty Terms And Conditions

    9. WARRANTY TERMS AND CONDITIONS TWO (2) YEAR LIMITED WARRANTY NOTICE: THIS TWO (2) YEAR LIMITED WARRANTY GIVES YOU CERTAIN RIGHTS. PLEASE READ THE FOLLOWING CAREFULLY. ALL RIGHTS NOT EXPRESSLY GRANTED ARE RESERVED BY THE MANUFACTURER (RIESE & MUELLER GMBH). The manufacturer provides a limited warranty and warrants its products and/or components and accessories that were purchased from an authorized dealer in and for use in the Fifty (50) United States of America, the District of Columbia or Puerto Rico and Canada, to be free from...
  • Page 55 THIS LIMITED WARRANTY IS ONLY VALID AND AVAILABLE IN AND ONLY IF THE PRODUCT HAS BEEN PURCHASED FROM AN AUTHORIZED DEALER IN AND FOR USE WITHIN THE FIFTY (50) UNITED STATES OF AMERICA, THE DISTRICT OF COLUMBIA AND PUERTO RICO AND CANADA. This warranty does not cover ordinary wear and tear on some components, including, but not limited to the chain-drive, belt-drive, brakes, grips, shifting cables, tires, and saddle.
  • Page 56 9. WARRANTY TERMS AND CONDITIONS Defective parts or components will be repaired or replaced with new or reconditioned parts or parts of similar design, as the manufacturer in its sole discretion may decide. Any replaced parts become the property of the manufacturer and the manufacturer is free to discard them.
  • Page 57 TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, IN NO EVENT AND UNDER NO CIRCUMSTANCES WILL THE MANUFACTURER, ITS DISTRIBUTORS, DEALERS OR THEIR AGENTS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO ANY LOST PROFITS, LOST COMPENSATION OF ANY KIND, BUSINESS INTERRUPTION, DOWN TIME, OR ANY OTHER DAMAGES CAUSED BY THE MANUFACTURER’S BREACH OF WARRANTY, NEGLIENCE OR BREACH OF CONTRACT.

  • Page 58: Information Regarding Parts That Are Subject To Wear And Tear

    10. INFORMATION REGARDING PARTS THAT ARE SUBJECT Some parts of your E-Bike are subject to wear and tear due to the function they perform. The degree of wear and tear varies with the degree of care and maintenance given to the E-Bike as well as the usage to which your E-Bike was exposed (mileage, rides in rain, dirt, salt, etc.).
  • Page 59 TO WEAR AND TEAR Your exclusive contact for complaints and customer service requests is an authorized Riese & Müller dealer. We will be happy to provide the name and contact information of the authorized dealer that is closest to you. Or, you can find a list of authorized dealers at www.r-m.de. If you need any repair of your Riese & Müller E-Bike you should contact your authorized dealer right away to schedule the repair to make sure that your repair will be handled in the quickest and most cost-effective way.

  • Page 60: E-Bike Passport

    11. E-BIKE PASSPORT All inspections listed in section 11.3. must have been conducted and recorded by your authorized dealer. Fill in form 11.1 together with your authorized retailer. Confirm the compliance with the delivery process according to chapter 11.2. with your signatures. 11.1.

  • Page 61: Delivery Record

    11.2. DELIVERY RECORD Dear Authorized Dealer, dear Customer, Please study the delivery record below together. Both dealer and customer shall confirm the review of this document with their signatures. The Authorized Dealer shall provide the customer with a copy of this delivery record. ITEM DONE? Hand over the invoice to the customer;...

  • Page 62: Service Record

    11. E-BIKE PASSPORT 11.3. SERVICE RECORD Inspection Replaced or repaired parts: Within 6 weeks of purchase or within the first 300 miles. Order number: Date: Stamp / Signature of dealer: Inspection Replaced or repaired parts: Within 1 year of purchase or within the first 1,250 miles: Order number: Date:...
  • Page 63 Inspection Replaced or repaired parts: Within 4 years of purchase or within the first 5,000 miles: Order number: Date: Stamp / Signature of dealer: Inspection Replaced or repaired parts: Within 5 years of purchase or within the first 6,250 miles: Order number: Date: Stamp / Signature of dealer:...
  • Page 64 NOTES...
  • Page 65 © 2017, Riese & Müller GmbH Text and concept Riese & Müller GmbH Graphic design www.wolf-corporate.de Photography Kay Tkatzik, Riese & Müller GmbH State 03/2017, 170448...
  • Page 66 Riese & Müller GmbH Feldstraße 16 64331 Weiterstadt Germany team@r-m.de www.r-m.de Tel.: +49 61 51-366 86-0 Fax: +49 61 51-366 86-20 Scan the QR code with your smartphone to get direct access to all actual instruction manuals. Or visit our website: www.r-m.de/en-us/service/downloads/...

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