Monster powercard User Manual page 9

limiTED WARRAnTY
FORMAL WARRANTY CLAIM
HOW TO MAKE A CLAIM. In the event of a Product Defect, You must follow
these instructions: (1) Call Monster within two (2) months after You discover
a Product Defect (or should have discovered it, if such Product Defect was
obvious); (2) Give a detailed explanation of how the damage occurred;
(3) Obtain a Return Authorization Number; (4) Return the Product, shipping
prepaid by You (to be refunded if You are entitled to a remedy under the
Scope of this Limited Warranty), to Monster for verification of damage, along
with a copy of Your original sales receipt or proof of purchase (invoice or
packing slip) for such Product, the completed claim form, and printed Return
Authorization Number on the outside of the return package (the claim form
will include instructions for return).
TELEPHONE NUMBERS. If You bought the Product in the United States
(1-877-800-8989), Latin America (Mexico 011-882-800-8989), or Asia Pacific
(China 400-820-8973), contact Monster, LLC via postal service at 455 Valley
Drive, Brisbane, CA 94005 (PLEASE NOTE THAT MONSTER DOES NOT
ACCEPT PRODUCTS SHIPPED TO THIS ADDRESS – FOLLOW INSTRUCTIONS
IN "HOW TO MAKE A CLAIM" ABOVE). If You bought the Product in Australia,
contact Monster's agent, Convoy International Pty Ltd (02 9700 0111), Unit 7,
1801 Botany Rd, Banksmeadow, NSW 2019 Australia. If You bought the Product
anywhere else, contact Monster Technology International Ltd., Ballymaley
Business Park, Gort Road, Ennis, Co. Clare, Ireland. You can use one of the
following telephone numbers: Canada 866-348-4171, Ireland 353 65 68 69 354,
Austria 0800296482, Belgium 0800-79201, Czech Republic 800-142471, Denmark
8088-2128, Finland 800-112768, France 0800-918201, Germany 0800-1819388,
Greece 00800-353-12008, Italy 800-871-479, Netherlands 0800-0228919, Norway
800-10906, Russia 810-800-20051353, Spain 900-982-909, Sweden 020-792650,
Switzerland 0800834659, United Kingdom 0800-0569520.
FURTHER PROCEEDINGS. Monster will determine whether a Product Defect
existed. Monster may, at its discretion, direct You to obtain a repair estimate
at a service center. If a repair estimate is required, You will be instructed on
how to properly submit the estimate and the resulting invoice to Monster for
payment. Any fees for repairs may be negotiated by Monster.
TIMING. If You bring a Formal Warranty Claim and fully comply with all terms
and conditions of this Limited Warranty, Monster will use its best efforts to
provide You with a remedy within thirty (30) days after receipt of Your Formal
Warranty Claim (if You reside in the United States - forty-five (45) days if You
reside elsewhere), unless obstacles outside Monster's control delay the process.
* Our goods come with guarantees that cannot be excluded under the Australian
Consumer Law. You are entitled to a replacement or refund for a major failure
and compensation for any other reasonably foreseeable loss or damage. You
are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
Ver.121912 – GLOBAL
English
©2003–2013 Monster, LLC
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