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BadgePass NXT5000 User Manual

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USER GUIDE
NXT5000
LAMINATION
Copyright BadgePass | All Rights Reserved

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Summary of Contents for BadgePass NXT5000

  • Page 1 USER GUIDE NXT5000 LAMINATION Copyright BadgePass | All Rights Reserved...

  • Page 2: Copyright Notice

    All the information contained in this document is subject to change without prior notice. BadgePass cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.

  • Page 3: Getting Started

    ABOUT YOUR NEW PRINTER Using your new NXT5000 printer, you can create a wide variety of high-quality cards and personalized badges that can be printed and laminated in various thicknesses, colors, and styles. This printer uses consumables and accessories available from BadgePass. For further details, visit our website at www.badgepass.com.
  • Page 4 • Warranty notice. If any of these components are missing, please contact your BadgePass reseller. Use only the power supply units provided with your BadgePass system: For the printing module: SWITCHBOX Type F10723-A, CWT type KPL-065M or CWT type KPL-065M-VI.
  • Page 5 DESCRIPTION OF THE PRINTER AND ITS FUNCTIONS Lamination Partie laminatio Printing Partie impr ession Control button Bouton poussoi Cards and ribbon Cartes et ruban Cleaning Nettoyage Printer Imprimant e - Card feeder - Power cable socket - Reject hopper - Space for Kensington lock - Control panel - Space for rear output hopper - USB port (type A)
  • Page 6 - Card thickness adjustments gauge - Space for double-sided printing activation key - Card leveler - Cleaning roller - Heating head - Dust filter for the lamination module - Printer dust filter - Axles - Power cable socket - Thermal print head - Control panel - Lamination module serial number label - Side panel opening mechanism...
  • Page 7 Place the printer on the connector module. Connect the power cable to the power supply unit, then plug the power cable connector into the printer. Attach all the cables required (USB, network, etc.) to connect the printer as indicated in the diagram. Connect the power cable to the lamination module power supply, then plug the power cable connector into the lamination module.

  • Page 8: Installation

    • The ends of the 2 power cables should then be plugged into 2 earthed power sockets. • The system is powered on: the NXT5000 Lamination control panel lights up showing that the system is working properly. If the control panel does not light up, then either the installation has not been carried out correctly or the printer is not working properly.
  • Page 9 Printing Ribbons BadgePass laminate will optimize the operation of your printer and avoid causing damage to it. The use of ribbons from other suppliers is liable to damage your printer and may void the manufacturer's warranty for the printer. For optimum print quality, BadgePass recommends that the printer is fully cleaned every time the ribbon is changed. See the Servicing and Mainte- nance chapter of this manual.
  • Page 10 Film for Lamination BadgePass laminate will optimize the operation of your lamination module and avoid causing damage to it. The use of film from other suppliers is likely to damage your printer and may void the manufacturer's warranty for the printer. For optimal lamination quality, BadgePass recommends cleaning the lamination module during the advanced cleaning cycle.
  • Page 11 Cards For optimum quality, the cards used must be ISO 7810 certified. Use only the card types recommended by BadgePass. NOTE Avoid touching the printable surface of the cards in order to preserve print quality. Do not use cards that have been damaged, folded, embossed, or dropped on the floor.
  • Page 12 Printing Ribbons Once the print and lamination cycle is complete, the cards are issued into the output hopper at the back of the NXT5000 Lamination. This output hopper is designed to collect the printed cards that are laminated and/or encoded. NXT5000 Lamination has an output hopper with capacity for 100 cards maximum with 0.76 mm (30 mil) thickness.
  • Page 13 Adjusting the card thickness The printer is equipped with a manual card thickness adjustment system which can be reached through the feeder when it is open. The printer accepts cards between 0.25 mm and 1.25 mm thick (10 to 50 mil). The factory setting for card thickness is 0.76 mm (30 mil). Open the card feeder Adjust the thickness of the cards used by moving the gauge from right to left to...
  • Page 14 Reject/rear hopper management NXT5000 Lamination has a reject hopper with capacity for 100 cards maximum (0.76 mm - 30 mil) positioned in front of it. To empty it, you just need to open the reject hopper and remove any cards it contains.
  • Page 15 INSTALLING THE PRINT DRIVER New advanced functions automate complete printer configuration after the print driver has been installed. Your printer is supplied with a CD including BadgePass NXT5000 software, which contains the print drivers for Windows® platforms. It is also: •...
  • Page 16 MANAGING PRINT SETTINGS Once the ribbon has been installed, your BadgePass printer will automatically adapt its parameters and settings to suit the ribbon. A graphic application called BadgePass Print Center is available to help you if necessary to change certain predefined settings.
  • Page 17 • Right-click the name of the printer, select Properties to access the settings area or double-click the printer name. Pay attention to the settings defined under the print driver properties and do not hesitate to contact your BadgePass reseller for any advice and assistance needed before NOTE making any changes.
  • Page 18 (requires an Internet connection) Restart the job. The BagePass Print Center can be disabled by right-clicking the BadgePass icon in the status bar. NOTE The BadgePass Print Center is the best way of monitoring your printer activity effectively from your workstation.

  • Page 19: Printing A Card

    You are ready to customize your card by adding the various items that go to make up a card: • Logo and illustration. • Identification photo. • Fixed and variable text. • Barcodes, etc. When it is ready, click on File then Print. NOTE We recommend BadgePass Identity Manager software, which allows you to create and personalize cards.

  • Page 20: Double-Sided Printing

    DOUBLE-SIDED PRINTING If your printer is single-sided and you want to print double-sided, you can buy a double-sided printing update kit by contacting your BadgePass reseller. The update kit is an activation key that you insert into the printer. This operation is quick and easy.
  • Page 21 Close the cover again. The 3 LED lights of the control panel for the printer will begin to flash in sequence for 5 to 10 seconds. The activation is complete when the 3 LED lights remain lit for a few seconds then switch off. Open the cover and remove the activation key Replace the ribbon.
  • Page 22 CONNECTING TO A NETWORK (ETHERNET AND WI-FI) All BadgePass printers have the benefit of a TCP/IP network connection solution. This functionality is available as standard with NXT5000. Out of the box, the printer comes configured in DHCP mode (Dynamic Host Configuration Protocol), which means that its IP address is supplied by the network.
  • Page 23 Any failure to follow the maintenance and servicing procedures described in this chapter voids the print head warranty. BadgePass declines any liability where there has been a failure to carry out required maintenance on the printer. The print head is a wearing part and an extremely sensitive printer component.
  • Page 24 If you continue to run the printer despite the warning and if the warning light remains lit, the print head warranty will be automatically voided owing to a failure to comply with your contractual maintenance obligations. Printer Printer cleaning required after: Number of cards remaining Warranty invalid after: (warning light flashing) before warranty voided: (warning light steady) (warning light flashing) NXT5000 LAMINATION 1000 cards 200 cards 1200 cards...
  • Page 25 Please follow the procedure below to validate your routine cleaning: Repeatedly running the adhesive card through the printer cleans the cleaning rollers in order to maintain print quality and extend the service life of the print head. Open the printer cover. Remove the ribbon as shown on the diagram.
  • Page 26 Remove any cards present in the feeder. Double-click the cleaning button on the control panel before inserting the cleaning card. Remove the film from the adhesive card and insert the cleaning card into the feeder as shown, adhesive side up .
  • Page 27 To maintain the original print quality and to absorb any surplus ink on the print head, we recommend that you regularly clean the print head (whenever the ribbon is changed and during routine cleaning) using the cotton swabs supplied by BadgePass. You must also protect the print head and its components from any discharge of static electricity.
  • Page 28 Follow the procedure below: 1. Take an BadgePass cotton swab and press the middle of the tube until the end of the swab is soaked in alcohol. 2. Unplug the power supply, open the cover, and find the print head.

  • Page 29: Advanced Cleaning

    For a more in-depth clean, we recommend carrying out an advanced clean every 5 routine cleaning cycles. BadgePass provides an a maintenance kit consisting of adhesive cards, alcohol-soaked “T” shaped cards, a cleaning pen, a box of wipes and a specific cleaning card for your lamination module.
  • Page 30 Using the gauge, set the card thickness to the MAX position. Remove any cards present in the feeder. Double-click the control button before inserting the “T” card. Take the “T” shaped cleaning card and insert it into the feeder as shown when the printer card/ribbon LED light flashes. The cleaning begins.
  • Page 31 Remove the “T” card then remove the film from the adhesive cleaning card and insert it into the feeder as shown, adhesive side up. Cleaning will begin. The used adhesive card is automatically ejected into the reject hopper.
  • Page 32 Check that there is no film in the lamination unit. If necessary, carefully remove it. Launch the lamination module cleaning wizard via BadgePass Print Center. Insert the adhesive cleaning card into the opening above the output hopper on the left hand side. The card will pass inside the printer. Repeated passing of the card through the lamination module will give it a deep clean and eliminate the particles of film and dust on the transport rollers.
  • Page 33 Servicing the Print Head Recommended cleaning cycle: every 5 routine cleaning cycles. NOTE Servicing accessory: cleaning pen. Unplug the printer from its power supply before cleaning the print head. Follow the cleaning cycles scrupulously. Avoid any contact between the print head and any metal or sharp objects. Avoid touching the print head directly with your fingers, as this could affect print quality or permanently damage the print head.
  • Page 34 Remove the filter by pulling it up and sliding to release it completely. Once the filter has been removed from its place, take one of the cleaning wipes supplied by BadgePass. Clean the filter by brushing it with the wipe on each side.
  • Page 35 Remove the filter by pulling it up and sliding to release it completely. Once the filter has been removed from its place, take one of the cleaning wipes supplied by BadgePass. Clean the filter by brushing it with the wipe on each side.
  • Page 36 ROUTINE PRINTER CLEANING Printer Servicing With the leveler of the lamination module you can make up for any natural bending of the card from the lamination process. Cards can be more or less misshapen depending on the type of card and film used. Two block support positions for the card (A and B) are available to ensure the cards are perfectly flat. Follow the procedure below: Open the door of the lamination module.
  • Page 37 BadgePass technical support. WARNINGS AND DIAGNOSTICS Although NXT5000 Lamination was designed to work independently, keeping user involvement to a minimum, it may prove useful to be aware of the main warning messages. Control panel alerts See Chapter 1 – Description of the Printer and its Functions (p.5) for further details about the control panel.
  • Page 38 • The film is not recognized. • Card jammed in the lamination module. Check the condition of the film in the printer. • Mechanical component fault. For more details, refer to page 46. If the problem persists, contact your BadgePass reseller for assistance.
  • Page 39 ROUTINE CLEANING CLEANING (after 1,000 cards inserted) (after 1,200 cards inserted) • The printer must be cleaned. • The printer must be cleaned to avoid the risk (see page 23) of the warranty being voided. (see page 23) ADVANCED CLEANING •...
  • Page 40 ADVANCED CLEANING REGULATING TEMPERATURE • The lamination module requires advanced • The lamination module heats up for a few cleaning. seconds and is reactivated when the required temperature is reached. FIRMWARE UPDATE • The lamination module is updating its firmware. The printer will be operational again following the update.

  • Page 41: Diagnostic Help

    DIAGNOSTIC HELP In this chapter, you will find all the information you need to carry out a few simple checks that you may be asked to run by your BadgePass reseller to help you as effectively as possible. Printing a Technical Test Card The technical test card must be printed when you receive the machine to ensure that your printer is working properly.

  • Page 42: Troubleshooting

    Check that the ribbon is not finished or damaged. Replace it or re-install it if necessary. The print head may be damaged Print a test card. If the test card does not print, contact a BadgePass reseller for technical support or visit the website at www.badgepass.com.

  • Page 43: Poor Print Quality

    • Use of incompatible cards. Check that the cards used match the specifications. We recommend that you obtain your cards from a BadgePass reseller. NOTE Use of third party cards is likely to adversely affect print quality and/or damage the print head.
  • Page 44 If straight horizontal lines appear on the printed cards, it is likely that the print head is dirty or damaged. See the chapters on maintenance and troubleshooting. If the problem persists, contact an BadgePass reseller or visit the website at www.badgepass.com.
  • Page 45 Freeing Jammed Cards Control panel displays: MECHANICAL ERROR MECHANICAL ERROR • Card jammed in the printer. Print jobs interrupted. • Card jammed in the lamination module. Print jobs interrupted. Do not turn your printer off, as this cancels pending print jobs in the printer memory. If there is a mechanical error in the printing module, remove the card as follows: Open the printer cover and remove the ribbon.

  • Page 46: Replace The Print Head

    Before you do, please contact your BadgePass reseller in order to check the advisability of replacing the print head. The dealer will supply a new print head if required, in compliance...
  • Page 47 To replace the print head, please proceed as follows: Before changing the print head, make sure you unplug the power cable. Step 1 - Removing the defective print head Open the printer cover. Locate the print head. Press on the plastic part behind the head (pressure plate) and pull on the head with the other hand as shown in the diagram in order to free the lugs from the holding fork, then remove the lugs from their slots.
  • Page 48 Step 2 – Installing the new print head Note down the code shown on the white label stuck on the print head. You will be asked for this code in Step 3. Take the new head and insert it vertically (white connector upwards) raising it in the two guides so as to trap the lugs of the fork in their slots .

  • Page 49: Step 4 - Cleaning The Printer

    Step 3 – Configuring the new print head Power up the printer and check that it is properly connected to a computer on which the printer’s BadgePass Print Center is installed. Under the Maintenance heading of the BadgePass Print Center, click the Change Print Head tab.
  • Page 50 We recommend using the update verification wizard. This wizard will first find the available update for the software suite. Once the software suite has been updated, run this wizard again to verify the updates of the printer firmware. To launch this wizard, go to BadgePass Print Center > Tools > Update verification wizard. An internet connection is required for the wizard to run.

  • Page 51: Updating The Driver

    Updating the driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Before any update, please contact your BadgePass reseller for guidance on the advisability or otherwise of carrying out an upgrade.

  • Page 52: Technical Support

    For any unresolved technical problem, contact a BadgePass reseller. If you do not know any BadgePass resellers, visit the www.badgepass.com website and send us your question. BadgePass will pass on the contact details of your nearest BadgePass reseller. When calling an BadgePass reseller, you do need to be close to your computer and ready to provide the following information: The type and serial number of your printer and your lamination module.

  • Page 53: Technical Specifications

    APPENDIX A TECHNICAL SPECIFICATIONS This section presents your printer’s technical printing properties. General features • Single-sided print module, edge-to-edge printing. • Color sublimation and monochrome thermal transfer. • Print head: 300 x 600 dpi (monochrome and color printing) or 300 x 1200 dpi (monochrome printing only). •...
  • Page 54 Partial or incorrect printing To maximize the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use BadgePass ribbons. • Automatic detection and configuration. • Ribbon inserted in a cartridge for easier handling.

  • Page 55: Warranty Conditions

    • 3 years’ warranty (printer, lamination unit and print head)¹. • Extended warranty available (contact your BadgePass reseller). ¹Warranty subject to strict compliance with specific usage and maintenance conditions and use of BadgePass ribbons Dimensions and weight • Dimensions (H x W x L): 269 x 205 x 753 mm.

  • Page 56: Options And Accessories

    Options & Accessories • Colors available: Flame red. • Double-sided upgrade kit. • Encoding options: - Can be combined, fitted on site using additional modules. - Magnetic stripe encoder. - Chip contact station. - Smartcard encoder. - Contactless card encoder. - Others on request.

  • Page 57: Compliance Statements

    APPENDIX B COMPLIANCE STATEMENTS In this section, you will find the certification for your BadgePass printer. Compliance statements FCC Federal Communications Commission notice Concerning Safety and Electromagnetic Compatibility of Radio Equipment Radio frequency interference in the United States (R&TTE Directives 1999/5/EC, 2006/95/EC and 2004/108/EC)

  • Page 58: Encoding Options

    Placement of the magnetic encoder The magnetic encoder is a module that is either fitted in the factory or on site by your BadgePass reseller. The read-write head is located under the path taken by the cards and in front of the print head. The encoding sequence for a card is always carried out before printing.
  • Page 59 Card positioning Magnetic stripe cards must be placed in the card feeder so that the magnetic stripe is facing downwards as shown below: Open the card feeder as shown. Insert up to 100 magnetic cards maximum, of 0.76 mm. Ensure the cards are positioned as illustrated in the diagram (magnetic stripe on the right). Close the feeder.
  • Page 60 Configuring BadgePass Print Center When first installing the BadgePass Print Center, the magnetic encoder functions may need to be configured. The magnetic encoder functions are accessible from the BadgePass Print Center by right clicking on the printer name, then clicking on Properties.
  • Page 61 Cleaning the magnetic encoder The magnetic encoder head requires regular maintenance in order to ensure the integrity of the data encoded onto cards. Cleaning of the magnetic encoder is carried out when the printer runs an advanced cleaning cycle with pre-soaked “T” cards (see the “Maintenance” chapter of this manual for further information).

  • Page 62: Computer Connection

    BadgePass printers may be equipped with an encoding device for contactless smartcards (RFID). This consists of an encoding module and an integrated antenna. Integration of such a module must be carried out by specialist. BadgePass has printers equipped with a built-in encoder for contactless chips. This encoder is connected to your PC via a USB interface, which means encoding cannot be done with an Ethernet connection.

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