Support Resources - NewerTech AdaptaDrive Assembly Manual & User Manual

SUPPORT RESOURCES

If after setting up your AdaptaDrive you are unable to see the connected
drive on your computer, the first thing to check is the SATA connection.
If installed in a computer, shut the computer down, disconnect the power
and verify that the AdaptaDrive is fully seated into the drive bay (or that
it is fully connected to the SATA cable, if applicable). If installed into an
external enclosure, first disconnect the enclosure from the computer. If the
enclosure has a dedicated power supply, make sure the unit is powered off
and disconnect the power supply. Check the SATA connection to ensure the
AdaptaDrive is not partially connected. If problems persist, please contact
technical support.
CONTACTING TECHNICAL SUPPORT
8AM - 8PM (CT) Monday - Friday
9AM - 4PM (CT) Saturday
(800) 275-4576 (North America)
+1 (815) 308-7001 (International)
Live chat is available during normal business hours at:
www.newertech.com/support
You can also submit your question via email:
www.newertech.com/support
NewerTech AdaptaDrive
5
Support Resources