Dycon DC23 Helpline Manual

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dyson stowaway

The full size cylinder with hygienic bin emptying

helpline manual

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Summary of Contents for Dycon DC23

Page 1 dyson stowaway The full size cylinder with hygienic bin emptying helpline manual...
Page 2: Table Of Contents
helpline manual Contents Page Features and benefits Assembling and Operating Carrying the machine Bin emptying and Cleaning the shroud and washing the bin Washing the pre-motor filter Parts guide Parts recognition (exploded diagrams) Airflow Filtration Helpline diagnostics The Dyson 5 year guarantee...
Page 3: Features And Benefits
Features and benefits The full-size cylinder with hygienic bin emptying Root Cyclone technology™ + core separator Doesn’t lose suction and captures more microscopic dust. Doesn’t lose suction and captures more microscopic dust than any other. Cleaner exhaust air Air expelled from a Dyson has up to 150 times less mould and bacteria than the air you breathe.
Page 4: Assembling And Operating
helpline manual Assembling Extend telescopic wand handle ensuring both sections lock in place. (NB. The length of the telescopic wand handle is not adjustable.) Attach cyclone top clik and bin assembly. Slide hose into inlet. clik clik clik Clip hose retaining bracket Insert the floor tool into into front of machine.
Page 5 helpline manual Operating Low profile contact head Press pedal to change between settings for delicate rugs/hard To prevent the low profile contact head from sticking to loose floors and carpets. rugs open the bleeds on the underside. Power floor tool. (Motorhead variant only.) When you start the machine, the power floor tool is set to the brush ON mode.
Page 6: Carrying The Machine
Wrap the hose around the machine and fix the wand handle in place on the side of the cyclone assembly. Place the floor tool in the parking yoke at the rear of DC23. Always carry the machine by the handle on the cyclone assembly.
Page 7: Bin Emptying And Cleaning The Shroud And Washing The Bin
helpline manual Bin emptying Empty bin as soon as the MAX mark is reached. Option 1 Option 2 Press catch to release cyclone and bin Empty directly into dust bin. Emptying carefully into a bag is from the machine. recommended for allergy sufferers. Cleaning the shroud and washing the bin To access the shroud, ensure the bin is Clean shroud with a dry cloth or brush to...
Page 8: Washing The Pre-Motor Filter
helpline manual Washing the pre-motor filter Unplug and place machine on its side for Turn release catch, lift the pre-filter cover ease of access. and remove the pre-filter. Allow 24 hours to dry. Ensure filter is Rinse and squeeze filter under cold tap. completely dry before refitting into machine.
Page 9: Parts Guide
helpline manual Parts guide Pre-motor filter Telescopic wand Lifetime pre-motor filter. The pre-filter The wand is telescopic and compacts for separates particles as small as cigarette convenient storage. smoke (0.1 microns). Should be washed every 3-6 months. HEPA Post filter Kills bacteria and mould.
Page 10 helpline manual Parts guide Telescopic wand and Hose (Motorhead variant) The hose wraps around the machine for easy storage. Pre-filter cover Can be easily removed and refitted. (Supplied with wheel.) Mini turbine head Ideal for removing pet hair and fibres from confined spaces. End cap (Motorhead variant) Can be sent out and fitted...
Page 11 DC23 Parts guide: additional accessory tools Hard floor tool Flexi crevice tool Up top tool Improved pick-up Extends and flexes to Revolving, multi-angular on hard floors. clean awkward gaps. head designed to ease cleaning in awkward spaces. Mini Flat-out Head...
Page 12: Parts Recognition (Exploded Diagrams)
helpline manual Parts recognition: Main body Cable Rewind Actuator Spring On/Off Actuator Switch Spring Screw Switch Housing Cable Rewind Cyclone Release Catch Assy Spring Screw Cyclone Release Catch Housing Upper Chassis Rear Hose Guide Screw Tool Storage Screw Park Yoke (Motorhead) Cyclone Inlet (Passive) Park Yoke...
Page 13 helpline manual Parts recognition: Cyclone assembly Cyclone Assy Bin Assy Bin Base Seal FDC/IDC Seal Bin Base Assy...
Page 14 helpline manual Parts recognition: Wand and hose Screw Stubborn Dirt Brush Assy Wand Handle Cover Wand Handle Universal Fit Adaptor Screw Flexi Crevice Screw Tool Assy Universal Fit Adaptor Power Wand Hose Assy Hard Floor Tool Assy Wand Cuff Cover Screw Mini Turbine Head Assy...
Page 15 helpline manual Parts recognition: Motor head floor tool Screw Gimble Cover Axle Brushbar Actuator Washer Spring Glamour Cap Stow Microswitch Cam E-Clip Screw Outer Wheel Hub Stow Neck Cover Internal Hose Assy Stow Wheel Axle End Cap Assy Right Brushbar Motor Brush Housing Brushbar Motor End Mount...
Page 16: Airflow
DC23 Airflow This section illustrates the direction of airflow through DC23. The dirty air flows through the wand and hose and then continues up the inlet and into the clear bin. The filtration process starts in the clear bin. Larger debris is separated from the airflow. The air is then directed through the shroud and up through the core separator and on into the smaller cyclones in the cyclone top.
Page 17: Helpline Diagnostics
This section is a Helpline Operators guide to DC23 fault diagnostics and a checklist of procedures that should be carried out before booking a repair. In some cases, DC23 can be easily repaired over the telephone. If a customer reports any of the following faults listed below, go to the relevant page number.
Page 18 helpline manual Loss of pick-up from the low profile contact head Carry out these checks if the customer reports low suction or loss of pick-up from the low profile contact head. For turbine head variants carry out the ‘Turbine head brush bar not operating’ checks on p.21 before continuing with checks from this section.
Page 19 helpline manual Loss of pick-up from the low profile contact head Refit hose back into the inlet. Separate the hose from the wand Reconnect the hose. Switch machine handle. Switch machine ON and test OFF and separate the low profile suction from the end of the hose.
Page 20 Power floor tool brush bar not operating The brush bar on DC23 Motorhead is powered by its own motor. The brush bar will stop rotating if it becomes obstructed. If the customer is advising that the brush bar is not operating or rotating, this maybe due to the brush bar motor cut-out.
Page 21 helpline manual Turbine head brush bar not operating The brush bar will stop rotating if it becomes obstructed. The brush bar will operate immediately, once the obstruction is cleared. Inlet seal Plunger Press the release catch and remove Turn machine OFF and remove turbine Undo both soleplate fasteners, release the turbine head.
Page 22 helpline manual Machine cutting out: thermal cut-out If the customer is advising that the main vacuum motor power has cut-out*, complete the checks below. Note, if the main vacuum motor has cut-out, it is likely the power floor tool (if applicable) will continue to operate. If the customer is advising that the power floor tool (if applicable) is not operating or rotating (but the main vacuum motor is operating), complete the ‘Power floor tool brush bar not operating’...
Page 23 helpline manual Power failure Before completing these checks, it is important to determine whether or not the thermal cut-out has activated - was the machine in use when the power stopped? If so, follow the checks on page 22. Otherwise, carry out these checks if the customer has reported power failure.
Page 24: The Dyson 5 Year Guarantee
helpline manual Dyson 5 year guarantee Summary of cover Terms and conditions of the Dyson 5 year guarantee • The guarantee becomes effective at the date of purchase (or the date of delivery if this is later). • You must provide proof of delivery/purchase before any work can be carried out on your machine. Without this proof, any work carried out will be chargeable.
Page 25 This controlled document contains CONFIDENTIAL information and must not be copied or distributed unless specifically authorised by the Dyson Technical Service Department. Its content is solely for the use of Dyson personnel or Dyson appointed representatives. DC23 Helpline Manual Produced by Dyson Technical Service. Issued: February 2008...