Table of Contents
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Table of Contents
Summary of Contents for Pet Zone SMART SCOOP
- Page 1 SMART SCOOP® SMARTSTART GUIDE FOR A FRESHER LITTER BOX...
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Page 2: Table Of Contents
Setting Up Smart Scoop ............7 Indicator Light ..............10 Using No-Touch Waste Bags & Activated Carbon Filters ...10 Using Smart Scoop ............. 11 Introducing Your Cat to Smart Scoop ......... 11 A Word About Litter .............12 Care and Cleaning ..............13 Warranty ................14 FAQ ..................15... -
Page 3: Introduction To Smart Scoop
Thank you for purchasing the Smart Scoop Automatic Lit- ter Box! Smart Scoop was created to meet the challenge of litter box odor and mess. We knew there was a need for a more effective automatic litter box, so we designed an innovative solution to make your life easier. -
Page 4: Safety Features And Precautions
SAFETY FEATURES AND PRECAUTIONS Do not use Smart Scoop until you have read and understand these instructions, or damage may result. NOTE: The safety features listed below are not all-inclusive. They are meant to inform you of the major safety features and to warn you of typical safety issues. -
Page 5: Unpacking Components
UNPACKING COMPONENTS The Smart Scoop Automatic Litter Box is packaged to provide protection during shipping. Please remove all components from packing material very carefully. Please familiarize yourself with the contents of the package. If any components are missing or damaged, please contact our customer care professionals. -
Page 6: Smart Scoop Parts List
SMART SCOOP PARTS LIST Individual parts are orderable after warranty period expires. Description Part No. Motor Unit 11342027 Waste Unit 11342028 Latch Cover 11342029 Waste Unit Lid 11342030 Litter Pan 11342031 Litter Rake 11342032 Waste Tray 11342033 Power Supply 11342034... - Page 7 Engage clutch by turning the lever counterclockwise to the “locked” position Lift the plastic latch cover, and align waste unit vertically above motor unit, push down lightly until waste unit aligns and latches engage (you will hear a “CLICK”). Make sure the waste unit and motor unit are fully engaged and there is no gap between them (A).
- Page 8 Smart Scoop (Clutch lever must be rotated into “locked” position to turn on power). When Smart Scoop is on, the MODE light will be solid green.Your litter box is now ready to go and will automatically complete a cleaning cycle 15 minutes after your cat leaves the box.
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Page 9: Indicator Light
USING NO-TOUCH WASTE BAGS AND ACTIVATED CARBON FILTERS To install Smart Scoop No-Touch Waste Bags, simply slide bag over waste tray and push it down so bag hugs walls and creates a place for waste to accumulate. Tuck bag excess under waste tray handle. Lightly push tray into waste unit so it fits snugly. -
Page 10: Using Smart Scoop
Give your cat some time to explore the new box, but keep the old litter box nearby so there is a familiar back-up. It may help to add a scoop or two of litter from the old box so there is a familiar scent in Smart Scoop. www.petzonebrand.com... -
Page 11: A Word About Litter
Smart Scoop is relatively quiet when operating, but it will help to leave the unit unplugged for a few days so your cat begins using it just like an ordinary litter box. Once your cat has become comfortable with Smart Scoop, do not clean the old litter box because cats will choose a clean box over a dirty one. -
Page 12: Care And Cleaning
If the unit is off all night, extremely large clumps can develop which could keep the unit from operating properly. Cats are most active at night so Smart Scoop needs to remain powered on to take care of their nighttime trips to the litter box. -
Page 13: Warranty
We have included a Smart Scoop litter rake comb that can be used to remove any small litter clumps that may adhere to the rake. Simply scrape the tines of the rake with the comb. -
Page 14: Faq
For instructions regarding repair or replacement, please email customerservice@ourpets.com or call 1-800-565-2695. Smart Scoop is committed to your satisfaction, and we want you to be happy with your purchase. We will do our best to resolve any assembly, operation or performance issues with Smart Scoop, but we cannot accept returns or refund purchases made at retail stores. - Page 15 That’s some- thing that other litter box makers don’t want to tell you, but this is where the Smart Scoop really shines. Its simple design allows the unit to be disassembled into easily-cleanable sections.
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Page 16: Troubleshooting
TROUBLESHOOTING Issue Resolution Mode light is blinking red or Unit has encountered excessive resistance. solid red Power off unit. Unlock clutch. Remove obstruction. Move unit back to ready position. Lock clutch. Power unit back on. Unit will not operate Make sure motor unit cord is connected to power cord, and power cord is plugged in to a functioning outlet. -
Page 17: Customer Care
1-800-565-2695 Please allow at least one business day to receive an answer via email. Smart Scoop is committed to your satisfaction, and we want you to be happy with your purchase. We will do our best to resolve any assembly, operation or performance issues with Smart Scoop, but we cannot accept returns or refund purchases made at retail stores. -
Page 18: Other Great Smart Scoop Products
OTHER GREAT SMARTSCOOP PRODUCTS ® FOR A FRESHER LITTER BOX NO-TOUCH WASTE BAGS • Simply place No-Touch Waste Bags over the waste tray – when it’s full, just toss! • Seal away waste, clumps and odors ACTIVATED CARBON FILTERS • Continuously absorbs odors and is easy to discard along with a filled waste bag •...
Need help?
Do you have a question about the SMART SCOOP and is the answer not in the manual?
Questions and answers
Blinking red light
A blinking red light on the Pet Zone SCOOP indicates that the last cleaning cycle failed to complete, and the unit has detected a cat and is waiting 15 minutes to begin the next cleaning cycle.
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Scoop doesn’t go to the end of the box to keep box clean. This is our 3rd box and the first 2 worked perfect until the motor wore out.
The Pet Zone SMART SCOOP may not reach the end of the box due to motor issues or litter buildup. Users report that the rake sometimes malfunctions by getting stuck or stopping mid-cycle. This can be caused by debris or clumping litter on the platform, interfering with the motor's movement. Also, the motor may lack strength or fail to return to position without manual power cycling.
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Why the flashing red light??
A flashing red light on the Pet Zone SMART SCOOP indicates that the unit has encountered excessive resistance.
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Need a replacement part for the waste deflector for the smart zone smart scoop. We accidentally threw ours away after cleaning it. The part number is 11342026
The parts list in the provided context includes a waste deflector with part number 11342036, but there is no mention of part number 11342026. You can check availability or order parts by visiting www.petzonebrand.com or contacting customer service at customerservice@ourpets.com or 1-800-565-2695.
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Where can I get metal gears to replace the plastic ones that have broken?
The context does not provide information on where to find metal gears for a Pet Zone SCOOP to replace broken plastic ones.
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Is there a way to set the scooping timer mode, so it scoops sooner than 30 minutes?
The Pet Zone Smart Scoop Automatic Litter Box has a built-in 15-minute countdown timer that starts after the cat leaves the box. There is no mention in the provided information of an option to adjust this timer to scoop sooner or later.
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We have a smart scoop litter box. It has stopped going back to the start after scooping. It stops just afer it starts to go back. I have taken it apart and put it back together, it will work with no litter, but continues to stop. Help.
The Pet Zone Smart Scoop litter box may stop moving back to the start after scooping due to waste getting stuck behind the rake, the waste unit being full, or litter falling into the latch area preventing proper operation. To fix this, remove any obstructions, empty the waste unit, or vacuum litter from the latch area.
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Where do I find litter rake or ss3070
The litter rake for the Pet Zone SMART SCOOP has the part number 11342032. Individual parts are orderable after the warranty period expires. You can check for availability on the official website www.petzonebrand.com. There is no mention of a part number SS3070 in the provided information.
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Can you adjust the cleaning cycle from 15 minutes to 5 minutes
Do you sell parts