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Sensara homecare User Instruction Manual

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Sensara HomeCare
User instruction manual
Copyright © 2014 - 2016
Sensara B.V.
All rights reserved.
Version: 1.6.11

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  • Page 1 Sensara HomeCare User instruction manual Copyright © 2014 - 2016 Sensara B.V. All rights reserved. Version: 1.6.11...
  • Page 2 Introduction Sensara is a remote monitoring system that uses small, unobtrusive sensors to help keep a caring eye on elderly family members and friends who live on their own. Sensara enables you to stay up-to-date with the well-being of your family...
  • Page 3 Sensara is the result of 12 years of international research into how new technologies can support elderly to live at home longer. Safely, without worry or without interference in their day to day lives. This instruction manual provides you with all the necessary information and will...

  • Page 5: Table Of Contents

    Content Getting started Box content Preparation Smartphone app installation System activation Hardware preparation Hardware installation Installatie validation Adding and removing sensors Replacing a battery Daily use Benefits On an iPhone On an Android device Appendix Frequently Asked Questions Support Supplier & Manufacturer EG declaration of conformity...

  • Page 7: Getting Started

    Getting started...

  • Page 8: Box Content

    Box content Thank you for choosing the lifestyle monitoring system Sensara HomeCare. Your Sensara package contains the following essentials needed to benefit the most from Sensara: • 1 gateway device • 1 adaptor with USB plug • 1 ethernet cable •...

  • Page 9: Preparation

    Everything you need is included in the package; cables, batteries, screws and double-sided tape attached to the sensors. Once everything is in place, Sensara is ready to get to know the resident’s behaviour and report on its well-being.

  • Page 10: Smartphone App Installation

    Smartphone app installation To activate the system and to see the information Sensara brings, you need to install the Sensara app on your smartphone. Both iOS (iPhone) and Android devices are supported. Search for ‘Sensara’ in the App Store (iOS) or Google Play Store (Android) and follow the instructions to install the free application on your device.
  • Page 11 Login screen (iPhone) Login screen (Android)

  • Page 12: System Activation

    System activation Once you are logged in to the Sensara app for the first time, you have to activate the Sensara HomeCare system. When you open the app, you will have the options to login, register or request a forgotten password. If you don’t have an account yet, register...
  • Page 13 Activation screen (iPhone) Activation screen (Android) Installation Install system Install system...

  • Page 14: Hardware Preparation

    Hardware preparation The Sensara system consists of a Most components are ready to install gateway device, door sensors and by default. However, some sensors activity sensors. might not contain batteries yet or have a label (only on the door The gateway connects the sensors sensors) that needs to be removed to the internet.
  • Page 15 Now carefully follow the instructions starting on page 16 to install the components. An activity sensor...

  • Page 16: Hardware Installation

    Hardware installation Second, power the Gateway: The gateway device The core of the Sensara system is the gateway device. Its function is Plug the small connector side of the USB cable in the Gateway to gather all information from the...
  • Page 17 Important! make sure the Gateway is powered at all times. Especially the first two weeks. Ethernet and USB port Lights on the gateway...
  • Page 18 The front- and backdoor sensor Remove the label from the sensor The Sensara HomeCare sensors are by pulling it. strategically placed around the house. A door is either on the same They monitor daily activities such as plane as the door post or lays leaving or entering the house.
  • Page 19 Use the double-sided tape on the back to stick the largest device on the inside of the door post Important! Place both parts at about 20 centimeter from the side where the door handle is. Flat mounted Place the smallest device on the door so that when the door is post closed, both devices are almost...
  • Page 20 The kitchen sensor Clean the surfaces of the furniture The kitchen sensor is used to keep (tip: use window cleaner) and let track of the resident’s activity in the it dry completely. kitchen. Both parts of the sensor work together when they are close to (In case of a drawer) Use the eachother.
  • Page 21 (In case of a cabinet) Use the double-sided tape on the back to place the largest device on the cabinet & place the smallest device on the door Drawer mounted (In case of a refrigerator) Place both devices on the outside of the appliance.
  • Page 22 The activity sensor The activity- and door sensors Once the Gateway device and the first set of sensors is placed, it is time Follow the instructions to place the for the activity sensors. For optimum included AA batteries in the activity durability, the activity sensors in your sensors: package do not contain batteries yet.
  • Page 23 Opening the casing Battery compartment Closing the casing...
  • Page 24 The toilet sensor Mount the sensor at about 1.4 The toilet sensor is used to monitor meters high. the use of the toilet. In case of a When the surface is at, clean combined toilet-bathroom, use it in and dry (tip: use window cleaner) the bathroom.
  • Page 25 In case you have wallpaper or the wall is uneven, drill a hole in the wall and use a wall plug to screw the provided screw in the wall. Mount the sensor by sliding the hole in the top of the back plate over the screw in the wall Note! make sure the lens is pointing upwards.
  • Page 26 The living room sensor Pick a wall close to the spot the The living room sensor (and resident resides most. optionally supplied hobby room sensor) is used to follow the Note! The more the sensor can resident’s daily routines. It is ‘see’...
  • Page 27 In case you have wallpaper or the wall is uneven, drill a hole in the wall and use a wall plug to screw the provided screw in the wall. Mount the sensor by sliding the hole in the top of the back plate over the screw in the wall Note! make sure the lens is pointing upwards.
  • Page 28 The hall sensor Mount the sensor at about 1.4 The hall sensor is used to determine meters high. whether there is activity in the When the surface is at, clean hallway. It is triggered by motion and and dry (tip: use window cleaner) should be placed nearby the front door.
  • Page 29 Note! make sure the lens is pointing upwards. Wall mounted Lens pointing upwards The installation and configuration is now complete. Have fun using your Sensara system!

  • Page 30: Installatie Validation

    Installation validation After the installation it could be When a sensor responds, a desirable to check/validate if checkmark appears and you proceed everything is working properly. with the procedure. In the app, go to the ‘Validate system’ In case a sensor does not respond, wizard through the settings and read in the next chapter of this ‘installation’...
  • Page 31 Validation screen (iPhone) Validation screen (Android) Installation Validate system validate system...

  • Page 32: Adding And Removing Sensors

    Adding and removing sensors In some situations it might be Push the button on top of the necessary to add new or remove gateway once. The POWER light sensor to/from the system. Examples wil start blinking of these situations are: Now push the button on the •...
  • Page 33 Removing a sensor To remove a sensor from the configuration of the system, you can use the ‘Test / Delete sensors’ tool that can be found in the ‘Settings > Sensors’ (see image on the right). After removing a sensor, a new sensor can be added to the system.

  • Page 34: Replacing A Battery

    Replacing batteries The activity sensor Follow the instructions to place (or replace) the included AA batteries in the activity sensors: Opening the casing Open the casing by removing the back plate First remove the current batteries, then place the new batteries inside the battery compartment Close the casing Battery compartment...
  • Page 35 The door sensor Follow the instructions to place (or replace) the included CR2032 batteries in the door sensor: Place a screwdriver between the battery compartment and the casing from the sensor. Note, to do this, don’t use the notch from the battery compartment itself Open the battery compartment by moving the screwdriver 3 mm...

  • Page 36: Daily Use

    Daily use Every day, the Sensara system monitors the resident by sophistically combining the sensor input of all devices installed in the home. Over time it learns what behaviour is normal and what is abnormal. This happens completely automatically; there is nothing that the resident has...
  • Page 37 Those who keep an eye on the smartphone application can check the status of the resident whenever and whenever they like. Since Sensara knows what behaviour is normal or unusual there is no need to worry; the smartphone application will let you know when there is something...

  • Page 38: Benefits

    Benefits Real-time monitoring Once the sensara sensors are At any moment, the resident can be installed, the system starts to called with a touch of the speed dial work. Over time, it then learns and button. interprets the behaviour of the elderly resident.
  • Page 39 Normal Unusual Worrisome behaviour behaviour behavior...
  • Page 40 Trend monitoring Long term changes in behaviour can be hard to detect. They happen slowly, without warning or big events. Sensara can spot trends in daily activities and detect unusual behaviour on time. Enough for you to act before anything happens.
  • Page 41 Monitoring details Live your life to the fullest without having to worry about your parents. With the smartphone app, you can find more detailed information on your elderly parent’s well-being wherever you are and at any time.

  • Page 42: On An Iphone

    On an iPhone The Now tab is one of the three tabs you can choose at the bottom of the application. It is the tab you land in when the app is opened and gives you a direct impression of how the resident is doing.
  • Page 43 Trends The Trends tab shows long term trend graphs for 6 daily activities: Walking - Going in and out - Kitchen activity - Sleep - General activity and Toileting. Use it as an overview of the collected data and to see change over time. Toggle between time frames to change the graph’s scale.
  • Page 44 Events The Events tab displays all events and notifications in a single scrollable list. Each event icon has their own appropriate colour and notifications are displayed in either yellow or red; depending on urgency. Notice the grey arrow on the right of each entry.
  • Page 45 Settings Behind the Settings button on the top left you can find the application settings. Recognizable by: In the settings menu you can set up notifications and choose te events to be tracked, fill out information about the resident, set up a time frame in which the resident will be out of home and manage the installation.
  • Page 46 Specify for which activities you would like to receive notifcations by looking under Activities. The Wandering detection function (Urgent) notifies you when the resident leaves the house at an unusual hour. For this function, the Sensara Safe subscription is required.
  • Page 47 Event settings Another function within the settings is Events. This is where you can specify which event you would like to monitor and show in the Events tab. For privacy reasons, toileting is turned off by default but can be switched on when desired.
  • Page 48 Out of home settings One of the functions in the settings menu is Out of home. This option indicates when the resident will not be home (for example on a holiday). During the selected period the sensors will be paused temporarily and there will be no notifications during this time.
  • Page 49 Test sensors One of the functions in the installation menu is Sensors > Test/delete sensors. You can check here whether the sensors work properly by activating them one by one. Walk around the house or have someone walk around and open and close the front door - enter the toilet - open and close the kitchen drawer or cabinet and enter the living room.

  • Page 50: On An Android Device

    On a Android device The Now tab is one of the three tabs you can choose at the top of the application. It is the tab you land in when the app is opened and gives you a direct impression of how the resident is doing.
  • Page 51 Trends The Trends tab shows long term trend graphs for 6 daily activities: Walking - Going in and out - Kitchen activity - Sleep - General activity and Toileting. Use it as an overview of the collected data and to see change over time. Toggle between time frames to change the graph’s scale.
  • Page 52 Events The Events tab displays all events and notifcations in a single scrollable list. Each event icon has their own appropriate colour and notifcations are displayed in either yellow or red; depending on urgency. Notice the grey arrow on the right of each entry.
  • Page 53 Settings Behind the Settings button on the top right you can find the application settings. On a Samsung device, use the menu button. Recognizable by: Recognizable by: In the settings menu you can set up notifications and choose te events to be tracked, fill out information about the resident, set up a time frame in which the resident will be out of...
  • Page 54 Specify for which activities you would like to receive notifications by looking under Activities. The Wandering detection function (Urgent) notices you when the resident leaves the house at an unusual hour. For this function, the Sensara Safe subscription is required.
  • Page 55 Event settings Another function within the settings is Events. This is where you can specify which event you would like to monitor and show in the Events tab. For privacy reasons, toileting is turned off by default but can be switched on when desired.
  • Page 56 Out of home settings One of the functions in the settings menu is Out of home. Indicate when the resident will not be home (e.g. for holidays) to temporarily pause the flow of notifications to all smartphone users. This could be for a single day or multiple days in a row.
  • Page 57 Test sensors One of the functions in the installation menu is Test/delete sensors. You can check here whether the sensors work properly by activating them one by one. Walk around the house or have someone walk around and open and close the front door - enter the toilet - open and close the kitchen drawer or cabinet and enter the living room.

  • Page 58: Appendix

    Bijlage...

  • Page 60: Frequently Asked Questions

    Q: Is Sensara a medical device? Q: I cannot mount the sensor at the A: No, Sensara is not a medical device desired location, what should I do? and has no medical approval. The data may not be used for a medical A: Find an appropriate location where opinion.
  • Page 61 A: Check the installation of the authorized. involved sensor (in this case ‘kitchen’) and retry. Go to Settings and choose Q: Does Sensara make use of cameras? “Test sensors”. Here you can find out if the sensors are installed correctly.
  • Page 62 A: The emitted energy from the dressers. Sensara system is a million times less Q: What do I do with unnecessary than that of a mobile telephone. sensors (for example: a second toilet Q: Does the system consume a lot of or hobby room sensor).

  • Page 63: Support

    Service and contact Do you have any questions about the use or installation of Sensara HomeCare? Send us an e-mail at support@sensara.eu. Or contact us by phone on 010 764 0803. We are opened on Monday through Saturday between 08:00 am and 10:00 PM.

  • Page 64: Eg Declaration Of Conformity

    +31 (0) 10 764 0803 www.mysensara.com This declaration of conformity is issued under the sole responsibility of the manufacturer. Object of the declaration: Description: Sensara Lifestyle Monitoring System Product name: Sensara HomeCare (House and Apartment versions) Trade mark: Sensara Subcomponent(s):...
  • Page 65 EN 62301:2005 EC; Regulation 278/2009) RoHS (2011/65/EU) REACH We confirm that the product Sensara HomeCare does not contain any Substance of Very High Concern (SVHC) in concentrations > 0.1% (w/w) as defined by Article 57 in Regulation (EC) No. 1907 / 2006...

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