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Rocom SMT-i6020 User Manual

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November 2015
Version 1.1
SMT-i6020 and i6021 SCM User Guide
1
SMT-i6010 and SMT-i6011 SCM User Guide _

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Summary of Contents for Rocom SMT-i6020

  • Page 1 November 2015 Version 1.1 SMT-i6020 and i6021 SCM User Guide SMT-i6010 and SMT-i6011 SCM User Guide _...

  • Page 2: Safety Concerns

    November 2015 Version 1.1 SAFETY CONCERNS The purpose of the Safety Concerns section is to ensure the safety of users and prevent property damage. Please read this document carefully for proper use. Conventions Warning Provides information or instructions that you should follow in order to avoid personal injury or fatality.

  • Page 3: Warning

    November 2015 Version 1.1 Warning WARNING Power Do not use damaged power cord or For the power connection port of loose outlets. the phone, use the provided optional power adapter. Use of a power adapter that does not meet the specifications may cause the product to become damaged, to overheat, or to explode.

  • Page 4: Caution

    November 2015 Version 1.1 Caution CAUTION Power Do not power off the phone while upgrading a program. General The LAN cable to the network Safety is not guaranteed if should be connected to the LAN expendable items or additional port of a phone, NOT to the PC goods are used unauthorized by connection port.

  • Page 5: Table Of Contents

    TABLE OF CONTENTS SAFETY CONCERNS Conventions ................2 Symbols ..................2 Warning ..................3 Caution ..................4 BEFORE USE Checking Parts in the Package ..........10 Phone Installation ..............11 Connection to Back Ports ............11 Assembling the Cradle for Desk ..........13 Assembling the Wall-Mount Bracket (option) ......
  • Page 6 Text Input Method ..............25 BASIC FUNCTIONS Easy Installation ..............26 Dialing ..................29 Dialing an Extension Number ............29 Dialing a Outbound Call ............... 30 Dialing via Speaker Phone ............31 Dialing the Last Call Number ............31 Answering Incoming Calls ............. 32 Receiving a Call via the Handset ..........
  • Page 7 Auto Answer ................. 50 Call Waiting .................. 50 Absense ..................50 Outbound Call Lock ..............51 Wakeup Call ................. 51 Call Forward ................. 51 DND ....................52 Follow Me ..................52 Settings ................... 53 Sound ................... 53 Screen ..................54 Security ..................
  • Page 8 Call Log ..................81 Program Key ................83 Settings ..................86 SUBSCRIBER SERVICE Call related service ..............91 Call Forward ................. 91 Call Park ..................93 Auto Answer ................. 94 Call Pickup ................... 94 Outbound Call Lock ..............95 Call Transfer ................. 95 Call Waiting ..................
  • Page 9 Function Allocation Initialization ..........105 Changing Password ..............105 Hot Desking................105 Extension Group Login/Logout ..........105 Absence ..................106 Account Code ................106 Wake-Up Call ................106 Language Selection ..............106 TROUBLESHOOTING ANNEX Product Specifications ............. 1 SMT-i6010 and SMT-i6011 SCM User Guide _...

  • Page 10: Before Use

    BEFORE USE Checking Parts in the Package Phone Body Handset Phone Cradle Quick Guide Power Adaptor LAN Cable Wall-Mount Bracket (option) (option) - If any components are damaged or missing, contact the dealer. - The Power Adaptor and Wall-Mount Bracket are options. If necessary, contact the dealer.

  • Page 11: Phone Installation

    Phone Installation Connection to Back Ports If a headset is used, connect it to the headset port. Connect a handset to the handset port of the phone. Connect one end of the PC connection LAN cable, which was provided with the phone, to the PC connection port of the phone. Connect the other end to the PC network port.
  • Page 12 Connect the LAN cable connected to the network to the LAN connection port of the phone. - When power is supplied from the LAN port (PoE), the phone is booted upon LAN connection. If PoE is not supported, connect the power adapter to the power connection port.

  • Page 13: Assembling The Cradle For Desk

    Assembling the Cradle for Desk The installation angle of a phone can be changed depending on the assembly direction of the cradle. Fix one latch of the cradle to the top or bottom groove of the phone. Push the remaining latch into the remaining groove on the opposite side. Place the phone on the installation location and check whether it shakes.

  • Page 14: Assembling The Wall-Mount Bracket (Option)

    Assembling the Wall-Mount Bracket (option) Assemble the wall-mount bracket where you want to use the phone. The wall-mount bracket is an optional item. If necessary, please contact your dealer. Place the wall mount bracket installed on the wall, and mark two screw holes and drill it.
  • Page 15 Insert the wall-mount bracket as shown in the figure. Extract hanger part which placing the handset in the body with a flat-blade screw driver and re-insert it a 180 degree turn. - This prevents the handset falling. SMT-i6010 and SMT-i6011 SCM User Guide _...
  • Page 16 Attach to match wall mount bracket hole and screws, and pull down to make sure firmly fixed. SMT-i6010 and SMT-i6011 SCM User Guide _...

  • Page 17: Things You Should Know

    THINGS YOU SHOULD KNOW Key Functions IP Network The SMT-i6020/6021 phone enables voice telecommunication through an already-installed data network, without requiring the installation of an additional telephone line. Therefore, it does not require the additional expense of maintaining telephone numbers, and...
  • Page 18 Call Park If you must interrupt a call, you can put the call on hold or transfer it to another person using the Call Park or Call transferring function. Conference During a call, you can have a conference call with others by pressing the [Conference] button.

  • Page 19: Part Names And Functions

    Part Names and Functions Front Configuration on Tr an M es H Confer ence R ed H ea M Spea Volu The color or image of the product in this manual may be different from the actual ones. Handset placing part contains magnetic material to hold handset, so do not leave things whichshould not receive the influence of the magnetic material.

  • Page 20: Name And Function

    Name and Function Button Function Phone Status A LED shows the phone status (busy, ringing, receiving an Indicator internal message, etc.). Soft button This button is used to select desired function from the menus displayed on the LCD screen. Direction key This button is used to edit the contents on the screen or move between menu items.
  • Page 21 Button Function LCD screen The configuration of LCD screen is as follows: - On the top of the screen, the icons representing phone function settings are displayed. - On the main screen, selectable menus, the call processing status, or various messages are displayed. - On the bottom of the screen, soft menus are displayed.

  • Page 22: Phone Information Display

    Phone Information Display Phone Status Indicator Indicator light is turned on or off depending on the phone status. Situation Indicator status In a call Red indicator light stays on. When there is an incoming ringing Red indicator light blinks. When a voice message is left Red indicator light blinks.

  • Page 23: Phone Status Icons

    Phone Status Icons Icon shows the phone setting status, being displayed on the right top side. Icon Description Signal intensity of wireless network Types of headset in use (general/EHS/Bluetooth) Bluetooth headset Bluetooth mobile phone Smart phone connection status AOM connection status (Galaxy Tab 10.1) Call Transfer status DND status Lock status...

  • Page 24: Supplementary Functions Menu

    Supplementary Functions Menu Supplementary functions menu is a user convenience function available per phone conditions. It is provided via interworking with the system, and displayed as a menu on the right side of a screen. Supplementary functions menu varies depending on system version. Usage of Supplementary Functions Menu While pressing the [Function] soft button at the bottom of screen, press the right selection button of the menu you want to use.

  • Page 25: Text Input Method

    Text Input Method Using the dial buttons and navigation buttons on the phone, the user can easily enter or modify the Korean, English, numbers, and special characters. Whenever the user presses the dial button [ * ] on a text input screen, the input mode is changed in sequence.

  • Page 26: Basic Functions

    If incorrect information is entered during easy installation, the phone may not be properly registered or there may be a network fault. Make sure to enter the information provided by the system administrator. The SMT-i6020/6021 phone supports 3 types of phone registration. Settings Description...
  • Page 27 After selecting a language to use for the phone, press the [>] soft button. - When the phone is connected to the system after easy installation, the language may be changed depending on the administrator’s settings. After selecting the setup method, press the [Next] soft button.
  • Page 28 [Wireless] function is supported SMT-i6021 only. Enter the network information. When the setup method is [Wired] - Select one out of DHCP/Static/PPPoE. - Make sure to contact the system administrator because network connection may be failed if incorrect information is entered.

  • Page 29: Dialing

    Dialing This section describes how to make a call to an extension number or outbound number. An extension line is the telephone line through which a call can be placed to another internal phone connected to the system of the office. An outbound line is the telephone line where the user can make or receive a call to/from outside (e.g.

  • Page 30: Dialing A Outbound Call

    Dialing a Outbound Call Pick up the handset, and check whether the dial tone is audible. Press a key specified by the manufacturer to make an outbound call (e.g. ‘9’) When you dial a number, you can hear a call connection tone. If the other party receives the call, begin the conversation.

  • Page 31: Dialing Via Speaker Phone

    Dialing via Speaker Phone Press the [Speaker] button without picking up a handset. Press a phone number, then you can hear a call connection tone. Start the conversation when the other party answers the phone. - If the handset is picked during a call, the speaker is turned off, and the conversation can be continued through the handset.

  • Page 32: Answering Incoming Calls

    Answering Incoming Calls This section describes how to answer a call. Receiving a Call via the Handset Pick up the handset when a phone rings. Converse with the counterpart. Hang up the handset when the call ends. Receiving a Call via Speaker Phone When the phone rings, press the [Speaker] button.

  • Page 33: Functions Available During Call

    Functions Available during Call The functions below are convenient to use while making a call via an extension or outbound line. Call Park A call can be held temporarily to make the caller wait, and then the conversation can be continued when convenient. Operation may vary depending on you system.

  • Page 34: Call Transfer

    Call Transfer A current call can be transferred to another extension or outbound line’s subscriber. To transfer a call, press the [Transfer] button. After hearing a dial tone, dial the phone numbers of the other conference participants. - If you need to transfer a call to a phone number in an outbound line, enter the outbound call number first and then enter the phone number.

  • Page 35: Conference Function

    Conference Function During a call, other subscribers of extension line can be invited to participate in a conference call. Press the [Conference] button during a call. - If the system does not support the conference function, the conference call is not available. After hearing a dial tone, dial the phone numbers of the other conference participants.

  • Page 36: Call Move

    Call Move You can move a call back and forth between the IP phone and mobile phone. When IP phone is connected with smart phone’s bluetooth headset, a call can be transferred from IP phone to smart phone using system function and bluetooth function.

  • Page 37: Volume Control

    Volume Control The user can adjust the volume of a handset, speaker and tone sound. Volume Control of a Handset The user can adjust the volume in the following way while making a call via a handset. To increase the volume of a handset, press the (+) of the [Volume] button.

  • Page 38: Volume Control Of Ringing Sound

    Volume Control of Ringing Sound To increase the volume of the ringtone, press (+) of the [Volume] button while the bell is ringing. To decrease the volume of the ringtone, press the (-) of the [Volume] button while the bell is ringing.

  • Page 39: How To Use Menus

    HOW TO USE MENUS This section describes menu functions. Call, phone, and setup are displayed as a menu. Menu Structure Clicking the [Menu] soft button when a phone is in standby mode displays menus on a screen. The desired menu can be selected by using the navigation button or the selection button on the right side of screen or the soft button at the bottom of screen.
  • Page 40 Menu Sub-menus Function Follow Me If you cannot receive a call because you are away from the deskphone temporarily, you can forward a call to another phone. Settings Sound You can select various bell sounds and button sounds and adjust the sound volume. Screen You can change date, time, font, LCD power.

  • Page 41: Contacts

    Contacts [Phone Contacts] Using the contacts, the user can easily manage phone numbers, email ID, fax numbers, and photos, etc. In addition, calls can easily be made using the contacts. [Directory Service] You can search the users registered in the directory server. The directory service is displayed only when the system supports it.
  • Page 42 Search Phone Number You can search a phone number saved in the contacts by using a name or number. Press the [Menu]  [Contacts]  [Search] soft button. Enter a name or phone number and press [OK] button to display a list of the searched phone numbers.
  • Page 43 Editing Contacts You can edit a phone number registered in the contacts. Press the [Menu]  [Contacts]  [Search], select a phone number to edit, [OK]  [Edit] soft button. Enter the modified information and press the [Save] soft button. Deleting Phone Number You can delete a phone number registered in the contacts.
  • Page 44 Delete Group This is the function used to delete an existing group. Go to [Menu]  [Contacts]  [Option]  select a group to delete and press the [Del.] soft button. Click the [Yes] soft button to delete the phone number. - The members of the deleted group are moved to the unspecified group.

  • Page 45: History

    History The recently incoming/outgoing calls, incoming calls during absence are displayed. Up to 300 records can be saved. Select [Menu]  [History]. You can move to Total, Outgoing, Incoming, Absence number list. - [All]: You can check recent incoming/outgoing call and message. - [Inbox]: You can check recent incoming call and message.

  • Page 46: Message

    Message You can manage voice messages by connecting to the Voicemail Box. You can also send and receive text messages and save a created message temporarily Voice Message You can save or check a voice message. Select [Menu]  [Message]  [Voice Message], then you can go to the Voicemail Box.
  • Page 47 The calling line is subject to charge. A user can change a calling number, but the actual line to be charged can be changed only through the calling line change. Received Messages You can save and check a received message. Select [Menu] ...
  • Page 48 Sent Messages You can save and check a sent message. Select [Menu]  [Message]  [Short Message]  [Outbox]. Lists of sent messages are displayed. - [Delete]: You can delete a selected message. - [Delete All]: You can delete all the messages. To view all message information, select the message and then press [OK] button.

  • Page 49: Language

    Language Select [Menu]  [Language]. You can set language. After rebooting, phone operates with selected language. Supported language is vary depending on phone version or system. SMT-i6010 and SMT-i6011 SCM User Guide _...

  • Page 50: Call Service

    Call Service You can set up Auto Answer, Call Waiting, absence, outbound call lock, and wake- up call. (The function may vary depending on each system.) Auto Answer Select [Menu]  [Call Service]  [Auto Answer]. - If the auto answer feature is enabled, when there is an incoming call, the speaker will be turned on and the call will be answered automatically.

  • Page 51: Outbound Call Lock

    Outbound Call Lock Select [Menu]  [Call Service]  [Outbound Call Lock]. - This function locks outbound call. After enableing this service, and enter password, the outbound call will be blocked. Push [OK] soft button of popup menu, then this function is enabled. - You can disable auto this function in the same way.

  • Page 52: Dnd

    Select [Menu]  [Call Service]  [DND]. Push [Save] soft button to enable this function. Follow Me Select [Menu]  [Call Service]  [Follow Me]. Enable with navigation button, enter forward number, password, and [Save] soft button, you can use this function. - You can disable this function in the same way.

  • Page 53: Settings

    Settings You can set up screen, sound, language, password and lock and retrieve the phone information. Sound Volume Select [Menu]  [Settings]  [Sound]  [Volume]. By pressing the navigation button, you can set the volume of a handset (receiver), speaker, ringtone, key tone, headset, message alert, and alarm respectively.

  • Page 54: Screen

    System Ring Tone Select [Menu]  [Settings]  [Sound]  [System Ring Tone]. You can set up a system ring tone. Screen 24-Hour Time Select [Menu]  [Settings]  [Screen]  [24-Hour Time]. Time Zone Select [Menu]  [Settings]  [Screen]  [Time Zone]. You can select [Auto] and [Manual] Font Select [Menu] ...

  • Page 55: Security

    Security The user can set a password which is then used to set the functions of the phone, and the lock function. This prevents other people from using the phone. - The default password is [1234]. If yo forget password, contact system manager. Change Password Select [Menu] ...

  • Page 56: Bluetooth & Headset

    Bluetooth & Headset You can set up a function related to the headset and Bluetooth. This function is supported on SMT-i6021 model only. Using Hardware Headset Key This prevents accidental presses Headset Key which is placed in front side Select [Menu]  [Settings]  [Bluetooth & Headset]. You can select whether to use the headset button.
  • Page 57 Bluetooth Mode SMT-i6021 Phone provides two kind of Bluetooth function. - [Headset]: You can register and use Bluetooth headset to IP Phone. - [Smartphone]: IP Phone works as Bluetooth Headset of smart phone. In this case, to call with smart phone, you can use speaker or handset of IP phone. Select [Menu] ...
  • Page 58 After selecting a Bluetooth headset to connect to the phone, press the [Pair] button. After checking it is the correct device, press the [Yes] button. - The Bluetooth headset to connect must be in the pairing waiting mode. If Bluetooth headset is connected, Bluetooth Icon ( ) will be activated at the Title-Bar.
  • Page 59 When the smartphone is connected, you can use the call move function between the phone and smartphone. - In the phone waiting screen, you can see ‘Bluetooth’ information is displayed under your phone number. - When a call is received to the smartphone, there is a ringtone both at the phone and smartphone and you can select either one to receive the call.

  • Page 60: News & Notice

    News & Notice Select [Menu]  [News & Notice]. To view the detail of notice, select a News or Notice, you can view detailed information. Program Key Select [Menu]  [Settings] [Program Key]. After select with arrow key or soft button, press [Edit] or [Add] button, then view detailed information or add a function.

  • Page 61: Time Zone

    Time Zone Select [Menu]  [Settings]  [Time Zone.].  [Time Update.]. Can select system default value or user defined value Select [Menu]  [Settings]  [Time Zone.].  [Time Area Select.]. Can select Time Area. Select [Menu]  [Settings]  [Time Zone.].  [Time City Select.]. Can select Time City.

  • Page 62: Phone Information

    Phone Information When you select [Menu]  [Settings]  [Phone Information], the phone model name or software version information is displayed. - [License]: You can check the phone license information. Network Information When you select [Menu]  [Settings]  [Network Information], the IP address, DSN information, or LAN connection status information, etc.

  • Page 63: Interoperation Service

    INTEROPERATION SERVICE Smart Phone Interoperation (SDM) The Samsung Deskphone Manager (SDM) is a smartphone application that allows a user to use the contacts, call log, or program keys and also do various settings by interoperating with SMT-i5343. The SDM supports Samsung Galaxy S2, S3, Note1, Note2, and Galaxy Note2 10.1’.

  • Page 64: Key Functions

    Key Functions Menu Description Dashboard You can check or change the name or status (presence) of a currently connected user and also use contacts, call log, or AOM menu. Contacts You can manage the contacts of a smartphone, WeWork, and DeskPhone.
  • Page 65 Try a authentication with wireless network. In case of auto login, it automatically acquire and authenticate IP phone’s network IP address, so you don’t know IP phone’s network information. For Auto Login - SDM user should know a account for IP phone connection. - Wireless Network have to support multicasting data.
  • Page 66 Enter deskphone IP information, and enter OK button. If authentication success, Dashboard screen will displayed. If account information or IP phone address is incorrect, registration will be fail. Contact to system manager. SMT-i6010 and SMT-i6011 SCM User Guide _...
  • Page 67 Registration Using USB Smart phone uses USB tethering function with IP phone by USB data cable. In this case, IP phone and smart phone communicates 1:1 directly, so IP phone can’t use smart phone’s data communication and wireless network. This function is useful when used in environments without a wireless AP. For registration using USB tethering - Smart phone can use USB tethering.
  • Page 68 Turn on USB tethering by selecting USB tethering setting at the bottom and select the Back button. If USB tethering is activated, then authentication is precessed automatically. If the authentication procedure is successful, the dashboard screen is displayed. If phone number of smart phone address is not registered, you have to authenticate using account information.

  • Page 69: Deregistration

    Deregistration Disconnect the smart phone connected to the deskphone. Deregistration in Settings In the dashboard screen, go to ‘Application settings’ and select the ‘Deregistration’ in the ‘Connection info setting’. When the deregistration popup is displayed, press the ‘Yes’ button for deregistration.

  • Page 70: Dashboard

    Dashboard This is the first screen where you can change presence status or access key functions. Menu Function Description Dashboard Contacts icon Moves to the contacts screen. Call Log icon Move to the call log screen. Prog Key icon Moves to the program key screen. Settings icon Moves to the Settings screen.
  • Page 71 Menu Function Description Contact View contacts per device You can see all the contacts of all, List WeWork or deskphone. View group You can see the group per device. View details You can see the detail information of a selected contact. Search You can search a contact.
  • Page 72 Menu Function Description View Favorites You can enable/disable favorites. contact Dialing You can make a call through the details deskphone or smartphone. Edit You can edit a contact. Delete You can delete a contact. Group You can manage the group of a contact. Copy to deskphone/Copy to Copy a contact to the deskphone or smartphone...
  • Page 73 Menu Function Description Add/Edit Enter name You can enter it briefly or in detail. Contacts Add Group Select a group by going to the group list screen. Select type Select a type if it exists. SMT-i6010 and SMT-i6011 SCM User Guide _...
  • Page 74 Select/Add group When you press Add group in the Add/Edit Contacts screen, the below screen is displayed. You can select multiple groups for the contact or create a new group. Function Description Select Create group You can create a new group. Group Select Group Select a group where a contact will...
  • Page 75 Group List You can see the list of groups per device. For deletion, it is changed to the selection mode. Menu Function Description Group List View contacts You can see the list of contacts. Create group You can add a new group. Delete You can delete a group.
  • Page 76 Group name edit When you press group name edit after long touch in the group list, the below popup where you can enter a group name is displayed. Enter a name and press OK. SMT-i6010 and SMT-i6011 SCM User Guide _...
  • Page 77 Add Group After selecting a device, just as contacts, you can enter its name and select members. Menu Function Description Add Group Enter name Enter a group name. (If it is duplicate, there will be a warning popup.) Add Member Moves to the member selection screen.
  • Page 78 Contacts in Group When you select a group, the contacts in the group are displayed. For deletion, it is changed to the selection mode. If you add a contact in a group, the device selection window is not displayed. (The contact automatically belongs to the group.) Menu Function Description...
  • Page 79 Add Member You can add/remove a group member. The bar above means the selected contacts. Menu Function Description Select/Remove a group You can add a group member or remove Member member an existing group member. Find Contact You can search a contact using an entered keyword.
  • Page 80 Search/Directory Search You can search a contact by pressing the Search button (magnifier button). Basically, it is real time search and it supports initial sound search and phone number search. (The WeWork contacts do not support phone number.) You can perform directory name search or number search by entering search keyword.

  • Page 81: Call Log

    Call Log Call Log You can see the call log per device. You can classify calls per call log type and delete selectively or all the calls. The call log of deskphone is synchronized in real time. Function Description Call Log Call log per device View call log per device (All, Deskphone).
  • Page 82 View call log details View the detail information of a call log. Shows all the call log of a specific number in order and provides dialing and the contact interoperation function. Menu Function Description View call Dialing You can make a call using the log details deskphone or smartphone.

  • Page 83: Program Key

    Program Key Only layout is different with a pad, but the functions are the same. Program Key Main Screen You can use program keys and the AOM function. Menu Function Description Program Change device You can change a device by pressing its name.
  • Page 84 Edit/Delete function You can edit or delete a program key. It supports multi-tasking. You must press Save to make it applied after checking what you want to edit or delete. Menu Function Description Edit/Delete Edit Moves to the Edit screen. Function Delete Select a function to delete.
  • Page 85 Add/Edit Function screen You can add or edit a function. Select a function and enter a value corresponding to the function. Menu Function Description Add/Edit Select function Move to the function selection screen Function and select a function you want. screen Input Enter a value for the function or search...

  • Page 86: Settings

    Settings Settings main screen Menu Function Description Settings Contacts view setting Setting to view the contacts of a smartphone in IP phone. Connection info setting Option setting for IP phone connection Deskphone call setting Option setting for deskphone incoming call Application info Check and upgrade application information.
  • Page 87 Deskphone settings Moves to the deskphone function setup screen (Web). There are User setting and Admin setting. Contacts Synchronization Setting You can set up contacts view. If it is set to ON, you can see the contacts of smartphone in the deskphone. Contacts of smartphone does not saved in the deskphone.
  • Page 88 SDM shortcut If you select this when the SDM is registered to the deskphone, the SDM shortcut notification is registered to the notification bar. Application info Check the application information. You can do upgrade and NFC simple setting. Smart CID If you enabled Incoming call notification in Settings, the Smart CID is working whenever there is an incoming call to the deskphone.
  • Page 89 Deskphone Auto Login Log in a logout deskphone through NFC tagging. SMT-i6010 and SMT-i6011 SCM User Guide _...

  • Page 90: Subscriber Service

    SUBSCRIBER SERVICE The subscriber service is provided based on a subscriber’s settings. Only a subscriber with service privilege provided by the administrator can use the service. To set up the function, press the function button in the phone or dial the function code.

  • Page 91: Call Related Service

    Call related service Call Forward When a call is received, the call is forwarded to a specific number. All Forward All the calls are forwarded to a specific number. You can enable/disable the all forward function as follows: - Enable: Dial ‘All Forward-Enable’ function code + Phone number used for forwarding. - Disable: Dial ‘All Forward-Disable’...
  • Page 92 Unreachable Forward A call is forwarded to a specific number when you do not use the phone. You can enable or disable the unreachable forward function as follows: - Enable: Dial ‘Unreachable Forward-Enable’ function code + Phone number used for forwarding.

  • Page 93: Call Park

    Call Park You can reconnect a call that is held during call by pressing a button or function code. Call Park (Extension) Since an extension number is used as the hold ID, only one call can be held per extension number. You can hold a call to an extension number as follows: - After pressing the [Hold] button of Supplementary Function menu during call, Dial ‘Call Park’...

  • Page 94: Auto Answer

    Auto Answer If the auto answer feature is enabled, when there is an incoming call, the speaker will be turned on and the call will be answered automatically. You can enable/disable the auto answer function as follows: - Enable: Dial ‘Auto Answer-Enable’ function code. - Disable: Dial ‘Auto Answer-Disable’...

  • Page 95: Outbound Call Lock

    Outbound Call Lock A subscriber requests Outbound Call Lock to the subscriber’s number. You can enable/disable the outbound call lock function as follows: - Enable: Dial ‘Outbound Call Lock-Enable’ function code. - Disable: Dial ‘Outbound Call Lock-Disable’ function code. Call Transfer The call transfer feature allows the subscriber to park the current call and transfer it to another number.

  • Page 96: Call Waiting

    Call Waiting When there is an incoming call while the subscriber is already engaged, the subscriber is notified that a call is waiting so that the subscriber can park or end the previous call and pickup the new call. If the call waiting feature is enabled for a phone, the phone can accommodate as many calls as the call buttons configured.

  • Page 97: Auto Retry

    DND Override The DND setting is ignored and the call can be received. If you press [DND Override] of Supplementary Function menu when you listen to DND message, the callee can receive a call because of ringing. Even when the DND override feature is used, the call may not be connected if the callee is busy or otherwise unavailable.

  • Page 98: Barge In

    Barge In This feature allows you to intrude into a subscriber’s current call for a three-way conference call. The call intrusion feature is also known as Call Intrusion, Barge In or Call Override. Barge In can be with Warning or without Warning depending on whether you let them know the call becomes three-way conference call.

  • Page 99: Multi-Ring

    Multi-Ring When there is an incoming call for the subscriber, the call is directed to multiple phones at the same time. When the call is answered by one of the phones, the call is connected to the phone and the rings on other phones are canceled. This service is useful for incoming calls to ring the deskphone and the mobile phone at the same time.

  • Page 100: Mobile Extension (Mobex)

    Mobile Extension (MOBEX) The Mobile Extension (MOBEX) function allows an external mobile phone to receive an incoming call. It also allows a call to be transferred from the mobile phone to the deskphone in the office. Call Pickup on Desk Phone This feature allows the call answered with an external mobile phone by the multi- ring feature to be transferred to the deskphone in the office and picked up for continued conversation.

  • Page 101: Extension Announcement

    Extension Announcement An extension number for announcement is registered in advance, and announcement is used for conversation to the extension announcement group number. The call is automatically answered by the phones paged so that the subscribers can listen to the moderator’s announcement. CLI Control Temporary CID Restriction This feature does not expose your number to your counterpart.

  • Page 102: Conference Features

    Conference Features Conference On Answer (COA) A call is made to an attendee and when the callee answers the call, the callee is automatically included in the conference. Predefined Conference A list of conference attendees are registered in advance and the attendees are paged using the conference group number.

  • Page 103: Voicemail Interoperation

    Voicemail Interoperation By interoperating with the default voice mail system, this feature provides Answering Machine Emulation (AME), call recording, call forward to voice mail during ringing, transfer to voicemail box, etc. Answering Machine Emulation (AME) If the AME feature is enabled, when there is an incoming call, the call is automatically answered by the voice mail system and the caller’s message is recorded in the voicemail box.

  • Page 104: Call Recording

    Call Recording This feature allows call recording into the voicemail box. When call recording is started, ‘Recording’ is displayed on the phone screen and you can see the Supplementary Function menu of [CANCEL], [PAUSE], and [STOP]. Auto Call Record This feature enables an incoming call to be automatically recorded. When enabling the auto call record feature, you can specify a type of calls to record selectively.

  • Page 105: Other

    Other Function Allocation Initialization The service initializes all the allocated functions to my number. Dial ‘Function Allocation Initialization’ function code to initialize all the allocated functions. Changing Password You can change a service password. Dial ‘Change Password’ function code to change a service password.

  • Page 106: Absence

    Absence You can notify that you are not available using this service. If the absentee feature is enabled, when there is an incoming call, an announcement is played to notify the caller of the absence status and the call is terminated. You can enable/disable the absence service as follows: - Enable: Dial ‘Absence-Enable’...

  • Page 107: Troubleshooting

    TROUBLESHOOTING The following are examples of frequently occurring problems and solutions. Please check the list of solutions before requesting repair services from the service center. Please call the service center if the problem is not resolved using the following solutions. Installation/Connection Trouble Solution...
  • Page 108 Screen Trouble Solution Nothing is displayed on the LCD Check if the phone cables are properly connected to the ports. (Please refer to the section on ‘Phone screen during the call. Installation’ under ‘Preparations’ in this user manual.) General Trouble Solution The phone does not ring or the By pressing the [Volume] button, make the phone...

  • Page 109: Annex

    Product Specifications The features and specifications of the SMT-6020/6021 are as follows. Item Specifications Model SMT-i6020/6021 Weight (kg) 1,280 g ± 5 % (Full Set; Unit Box included), Single Piece: 1,000 g ± 5 % Dimensions (mm) 240 (Width) × 181 (Depth) × 164 (Height) Mono Graphic LCD (384 ×...
  • Page 110 Conformity Assessment and Product Safety Marks ■ SMT-i6020 Country Certificate Cert No. FCC/IC IC : 649E-SMTI6021 USA/CANAD US : A3LIPNANSMTI6021 ■ SMT-i6021 Country Certificate Cert No. FCC/IC IC : 649E-SMTI6021 USA/CANAD US : A3LIPNANSMTI6021 FCC ID : A3LSMTI6021...

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