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EPIGY TECHNOLOGIES QUADRO2X Installation Manual

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Quadro Manual I: Installation Guide
Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

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Summary of Contents for EPIGY TECHNOLOGIES QUADRO2X

  • Page 1 Quadro Manual I: Installation Guide Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 2 FCC Statement (Part 15) Class B The Epygi Quadro2x, Quadro2xi, Quadro4x, Quadro4xi, Quadro16x and Quadro16xi have been tested and found to comply with the limits for a class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to pro- vide reasonable protection against harmful interference in a residential installation.
  • Page 3 Quadro. User further acknowledges that any in- terruption in the supply or delivery of electricity or network availability is beyond Epygi's control and Epygi shall have no responsibility for losses arising from such interruption. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 4: Table Of Contents

    About This Installation Guide ............6 Requirements ................8 Hardware Overview ..............9 The Connectors Panel of Quadro2x, 4x and 16x ......... 9 The Connectors Panels of Quadro2xi, 4xi and 16xi ........11 Quadro’s Front Panel LEDs ..............12 Step 1: Installing the Quadro ............ 14 Networking Overview ................
  • Page 5 Manual III: see Extension User's Guide This guide describes in detail the menus available for extension users. Further- more, it includes all the call codes at a glance. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 6: About This Installation Guide

    Quadro4x/4xi and Quadro16x/16xi series. The Quadro models differ both in their feature sets and the number of phone lines and extensions that are supported: • Quadro2x offers 1 phone line (FXO), 2 phone extensions (FXS) and 1 Ethernet WAN port •...
  • Page 7 Quadro if it is placed behind a NAT enabled router. Appendix: Registering on Epygi’s SIP Server explains how to register on Epygi's powerful SIP server. Appendix: Checking the Connections gives hints on solving common problems. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 8: Requirements

    CAT 5 cable. If the LAN connector of the Quadro connects to a hub or switch, a crossover cable may be required. Other cables are added according to the different connectivity requirements of the Quadro IP PBX types. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 9: Hardware Overview

    Fig. I-1: Regular Quadro's Connectors Panels in plastic enclosure The illustration below includes the connectors panel of regular Quadro models in rack mountable enclosure. Fig. I-2: Regular Quadro's Connectors Panels in rack mountable enclosure Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 10 PHONE sockets with RJ11 connectors enable connectivity of regular analog tele- phones. These are FXS (Foreign Exchange Station) analog ports. As a factory de- fault, the phones connected to PHONE sockets 1-3 (1-2 for Quadro2x) are configured as voice extensions. PHONE socket 4 is preconfigured for a fax machine.

  • Page 11: The Connectors Panels Of Quadro2Xi, 4Xi And 16Xi

    The illustration below includes the connectors panel of ISDN flavored Quadro models in rack mountable enclosure. Fig. I-4: ISDN/Ethernet flavored Quadro's Connectors Panels in rack mountable enclosure RJ45 socket(s) to connect the Quadro to the ISDN-PSTN network using a digital phone service. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 12: Quadro's Front Panel Leds

    Line2 (Quadro2x: not used) green on: all channels are busy Status of ISDN off: free channels available (Quadro2xi, 4xi, 16xi) flickering: at least one of the started trunks is discon- nected Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 13 Info LED will glow for another few seconds while the green Busy LED is jittering. When the yellow Info LED extinguishes, the boot se- quence has been completed successfully. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 14: Step 1: Installing The Quadro

    Quadro devices and the Epygi SIP Server on the Internet. Another configuration option is to use the Quadro as the Internet access router, connected directly to the WAN, eliminating the traverse to the local NAT firewall. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 15: Lan/Wan Connection Options

    Quadro. • A Quadro IP PBX used as an Internet Access Router, connected directly to the Internet Fig. I-7: Configuration: Quadro used as Internet Access Router Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 16 If there are services configured behind the existing router such as Web or gaming servers, these services also must be configured through the Quadro firewall for proper operation. Refer to the Administrator’s Guide for more information. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 17: Connecting The Hardware

    Ethernet WAN port to a router (see Fig.I-9) and additionally, the ISDN ports of all Quadro devices may be joined to a PBX with ISDN interfaces. Fig. I-12: Installation: Quadro4xi used as an Internet Access Router Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 18 Connect at least one of Quadro's LINE (FXO) ports to the telephone service from the PSTN. The Quadro2x offers connectivity of one line, Quadro4x offer two lines, and the Quadro16x offers four lines. If you use a Quadro4xi, connect the Quadro's ISDN port to the digital telephone service (or to an ISDN port of a PBX).

  • Page 19: Step 2: Configuring The Quadro

    PSTN in your loca- tion. • Firewall - if your Quadro is connected behind a router with its own firewall ser- vice running, disable the firewall to make Quadro accessible for management purposes. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 20: Step 2.1: Logging In To Quadro

    The illustrations above and the following screenshots show the screens of a Quadro4x. The management screens of the other Quadro IP PBXs differ only slightly, therefore the Quadro4x management screens will be used as reference through this docu- ment. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 21: Step 2.2: System Configuration Wizard

    All Quadro pages show the host- name on the top right corner under Epygi logo. Fig. I-15: System Configuration page Clicking Next shows the page DHCP Settings for the LAN Interface. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 22: Dhcp Settings For The Lan Interface

    Regional Settings If your Quadro is located outside of the United States, it is important to properly configure your line connections to the PSTN in your location. Fig. I-17: Regional Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 23: Emergency And Pstn Access Code Settings

    9 here. European users usually would want to enter zero (0). If you do not enter anything into this field the currently configured PSTN Access Code will stay un- changed. Click on Next to display the Summary Page. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 24: Finishing The System Configuration Wizard

    Fig. I-20: Wizard Execution Progress page After this is complete, the Quadro will reply with the Confirm Settings page requesting confirmation of the changes. Press on OK to confirm the settings. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 25 If you changed the network configuration of the LAN, restart your LAN connection to re- ceive a new IP address from the new network. Then you can access the Web Management of the Quadro on the new IP address you’ve assigned to the Quadro. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 26: Step 2.3: Internet Configuration Wizard

    Authentication - does your ISP require authentication? If authentication is required, information about the corresponding method (PAP, CHAP or MSCHAP) is needed including the username and password of the PPPoE account. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 27: Uplink Configuration

    Your Internet Service Provider (ISP) should provide this information. • Assign automatically via DHCP - The parameters are set automatically by the ISP. This is common with cable modem and DSL service. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 28 Subnet Mask, and the IP address of the Standard Gateway. This is common when you have a static IP address with your ISP. Fig. I-24: WAN IP Configuration page Click on Next to display the WAN Interface Configuration page. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 29: Ppp/Pptp Configuration

    ISP. Keep Connection alive checkbox enables keeping the connection alive by sending control packets dedicated for the link state verification. Click the Next button to display the WAN Interface Configuration page. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 30: Wan Interface Configuration

    Click Next to display the DNS Settings page. DNS Settings For DNS, the selection is set to Dynamically by Provider. When using a static IP address, fixed values must be entered. Fig. I-27: DNS Settings page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 31: Finishing The Internet Configuration Wizard

    Quadro will display the Confirm Settings page requesting confirmation of the changes. Press the OK button to confirm the settings. Please Note: the settings should be confirmed within 20 minutes; otherwise, the device will revert back to the previous configuration and reboot. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 32: Step 2.4: Firewall Configuration

    To disable the firewall, open Firewall Configuration from the Internet Uplink menu. Disable the firewall by deselecting the corresponding checkbox and save changes. Fig. I-29: Firewall Configuration page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 33: Step 2-A: Using Ip Lines

    Connect IP phones from WAN side checkbox is enabled on the Line Settings page (see Fig.I-30). The Quadro2x, 2xi, 4x, 4xi, 16x and 16xi provides two options for configuring IP phones: •...
  • Page 34 The Use Template drop down list is used select a preconfigured custom template for the IP phone. When the “Use default” is selected in this drop down list, the template selected on the IP Line Settings page will be used. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 35 To make the IP line functional (for example, to be able to make/receive calls), refer to the Step 4: Making/Receiving Calls Appendix: Registering on Epygi’s SIP Server chapters further in this guide, with the difference that the extensions should be attached to the confi- gured IP line. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 36: Supported Sip Phones

    Below is the list of SIP phones that are officially supported by Epygi and can be configured to work with Quadro2x, 2xi; 4x, 4xi; 16x, 16xi using both Plug and Play and the automatical- ly configuration options, as well as the full set of advanced features, like paging and inter- com: •...
  • Page 37 In the model’s list the Polycom phones with (*) sign are also presented as Polycom-xx-Pre-3.3.0 due to backward incompatibility of UCSoftware 3.1.1 configuration. It is recommended to use Pre-3.3.0 models with Application SIP software 3.2.2.0477. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 38: Step 2-B: Using Receptionist

    The Receptionist related setup, with detailed instructions on how to configure the Quadro and the attached IP Phones, is described in the “Receptionist Setup on Quadro” docu- ment, which you can find at the Epygi’s Support Web portal. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 39: Step 2-C: Using Isdn Lines

    CO except the Quadro. In case of connection to PBX (Network interface type is selected on the Quadro) choose this option if there can be other devices connected to the same ISDN trunk Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 40 ISDN bus. If the MSN is enabled on this page, the next page will require the MSN table configuration. Fig. II-34: ISDN Wizard – ISDN PRMP Settings Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 41 Select the Advanced Settings checkbox if you wish to adjust trunk L2 and L3 Settings manually, otherwise leave this checkbox unselected to use the system default values. Fig. II-35: ISDN Wizard – Routing Settings Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 42 (numeric values from 0 to 500) between CALL PROC and ALERT messages. Alert Guard Timer it is used when Quadro is connected to a slow ISDN-PBX. Recommended values are: - fast connection (0ms); - normal (150ms), default; Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 43 Otherwise, if CLIR service is disabled, caller ID will be uncondi- tionally displayed. When the Alternative Disconnection Mode checkbox is not selected, Quadro will discon- nect the call as soon as the disconnect message has been received from the peer. When Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 44 Subaddress, can be displayed on the phone display depending on the phone and PBX set- tings and capabilities. The B1 Channel and B2 Channel checkboxes enables/disables timeslots for voice trans- fer. Disabling the timeslot will prevent both incoming and outgoing calls. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 45: Step 3: Registering On Epygi's Technical Support

    In this case, an information sheet is included in the packaged contents indicat- ing the username and password to access Epygi’s Online Support and the Epygi SIP Server. Fig. I-37: Online Registration page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 46: Step 4: Making/Receiving Calls

    Internet can place a call to SIPAddress@sip.epygi.com and the call will ring the associated extension. Under Extensions Management, you may edit the Display Names to assign extensions to people. Fig. I-38: Extensions Management page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 47 SIP addresses on the Epygi SIP server and in the Quadro devices. With the directory ser- vice, you can create a private directory accessible from the Internet using a user- name/password. This service is enabled through the Epygi SIP Server. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 48: Appendix: Pc Dhcp Settings

    Select Lo- cal Area Connection with the right mouse button and select Properties. 3. Highlight Internet Protocol (TCP/IP) under General tab and click Properties. The cor- responding window will be displayed. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 49 Select Getting IP address automatically to enable the DHCP functionality. Click OK. Windows will ask you to restart the PC. Click Yes. The TCP/IP installation is now complete and the DHCP functionality is enabled. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 50: Appendix: Changing The Admin Password

    Up to twenty (0-20) digits and symbols are allowed. The New Password field is checked against its strength and you may see how strong is your inserted password right below that field. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 51 (see Administrator's Guide, Hardware Overview). All settings are lost after a factory reset. After a factory reset the default password (19) will be restored. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 52: Appendix: Configuring Nat Traversal

    From the Telephony menu of the Quadro Management go to the NAT Traversal Set- tings page, go to General Settings and set the enable NAT Traversal for SIP radio buttons selection to Force. Save the selection. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 53 The Quadro will activate the settings and register the extensions on the Epygi SIP Server after a few minutes. You can verify the settings from the main Quadro Management menu under Status in the SIP Registration Status section. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 54: Appendix: Registering On Epygi's Sip Server

    If you enable this extension to be shown in the Epygi Public SIP Directory, all information related to this extension will be published in the Public SIP Directory, which is accessible by anyone from the Internet. To maintain privacy, do not check this box. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 55 This table shows unreg. in the Stat. column. This entry will change to reg. when the re- quired settings in the Quadro are complete and the Quadro successfully registers on the SIP Server. Repeat this for all four extensions on the Quadro and the Auto Attendant. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 56 Go to the General Settings page and adjust the Display Name as needed. Fig. I-50: Extensions Management - Edit Entry – General Settings page Go to the SIP Settings page to enter the SIP Registration Settings you received from the Epygi SIP server. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 57 Your settings will be verified, then after a few seconds the Extensions Management page is updated with the changes as shown in the below example, Fig.I-52. Fig. I-52: Extensions Management page Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 58 Stat. Reg. This will indicate that the Quadro has successfully registered the new num- ber. If this does not happen after a few minutes, again verify the SIP Number and pass- words. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

  • Page 59: Appendix: Checking The Connections

    See the example below of a failed test: Basic Tests: Checking for physical link: no WAN link Please check the physical connection of the WAN interface. Cable not plugged or broken? Test failed. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 60 • Unknown connection - unexpected error • Symmetric NAT • Symmetric Firewall • Blocked UDP If you get one of the above mentioned Detected Connection Types, either connect the Qu- Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 61 Support section of http://www.epygi.com/. Please prepare a system log file and at- tach it to your request. To download the system logs, open the System Diagnostics page System menu item Di- agnostics and click Download System Logs. Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 62 SSX2 SSR2 N.C. N.C. Fig. I-55: Pin Assignment of ISDN in User mode Signal N.C. N.C. SSX1 SSR1 SSR2 SSX2 N.C. N.C. Fig. I-56: Pin Assignment of ISDN in Network mode Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)
  • Page 63 Quadro Manual I: Installation Guide Appendix: Checking the Connections Quadro2x, 2xi; Quadro4x, 4xi; Quadro16x, 16xi (SW Version 5.3.x)

This manual is also suitable for:

Quadro4xQuadro 2xiQuadro4xiQuadro16xQuadro16xi

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