Uplogix 32-port Installation Manual

Secure remote management appliances
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Installation Guide
for Uplogix Secure Remote Management Appliances
Version 3.5
August 2008
UP500027 Rev A
www.uplogix.com

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Summary of Contents for Uplogix 32-port

  • Page 1 Installation Guide for Uplogix Secure Remote Management Appliances Version 3.5 August 2008 UP500027 Rev A www.uplogix.com...
  • Page 2 Information in this document is subject to change without notice. © 2008 Uplogix, Inc. All Rights Reserved. Uplogix, the Uplogix logo, and SurgicalRollback are trademarks of Uplogix, Inc. in the United States and other jurisdictions. All other marks referenced are those of their respective owners.
  • Page 3: Table Of Contents

    Remote access via the management IP connection..............34 Locking the keypad and changing the admin password ............34 Setting up an appliance to be managed by an Uplogix Control Center ........35 Creating a placeholder on the Uplogix Control Center (optional) ..........36 Connecting to the Uplogix Control Center from the Uplogix appliance (required) ......
  • Page 4 Contents Index ........................41...
  • Page 5: About This Guide

    About this guide This guide describes the procedures for installing, cabling, and provisioning Uplogix appliances. Information in this document is subject to change without notice. Please visit www.uplogix.com/support for the latest updates to Uplogix product documents. Target audience This guide is for trained, qualified network support technicians responsible for installing the equipment.
  • Page 6: Safety Summary

    The installation procedure for this product is in the Hardware installation chapter. See Installing the Uplogix 430 appliance on page 13. The Uplogix 430 appliance has no front panel display or keypad. Initial configuration is over a console connection. Installation Guide for Uplogix Secure Remote Management Appliances...
  • Page 7: Hardware Installation

    Follow the appropriate installation procedure for the equipment you receive: Installing the 32-port Uplogix appliance (next page) Installing the Uplogix 430 appliance (page 13) Installing the older 4-port Uplogix appliance (page 19) Installation Guide for Uplogix Secure Remote Management Appliances...
  • Page 8: Installing The 32-Port Uplogix Appliance

    Slide rail kit Screws Cable kit: Cat 5e straight cable, RJ-45, 7 ft. (2.1 m) Cat 6 Ethernet crossover cable adapter, RJ-45 M/F Phone cable DB-9 to RJ-45 adapter Optional temperature sensor Installation sheet Installation Guide for Uplogix Secure Remote Management Appliances...
  • Page 9: Installing The Chassis

    Hardware installation Installing the chassis The 32-port appliance is designed for rack mounting using either a two-point or a four-point mounting system. Choose one of these mounting methods: Two-point mount, front attachment Two-point mount, mid attachment Four-point mount Caution: Ensure that the openings in the mounting brackets line up with the ventilation openings in the chassis.
  • Page 10 Attach the rails to the sides of the chassis. Attach the mounting brackets to the rack, and to the rails. You must use at least two screws on each side. Mount the appliance in the rack. Installation Guide for Uplogix Secure Remote Management Appliances...
  • Page 11: Making Connections On The Back Panel

    The display and keypad on the front panel illuminate. As the appliance boots, it displays progress messages. At the end of the boot sequence, it displays the message Uplogix status good. Connecting a power controller Connect the power controller's serial port to the power controller port on the back panel of the 32-port appliance.
  • Page 12 Caution: To prevent equipment damage, do not connect the internal modem to digital PBX systems, VoIP analog terminal adapters, or cellular modems. It is designed for use with analog telephone lines only. Uplogix is not responsible for damage caused from attaching the modem to a digital phone switch.
  • Page 13: Making Connections On The Front Panel

    Devices to be managed Making the management Ethernet and console connections To manage the 32-port appliance and attached devices in-band through the network, connect the management Ethernet port on the front panel to your Ethernet network. Speed and duplexing default to autonegotiation.
  • Page 14 The User's Guide for Uplogix Secure Remote Management Appliances includes information on configuring the appliance's device ports to work with the connected devices.
  • Page 15: Installing An Option Card

    Use this procedure for installing an additional option card or replacing an option card. Caution: Always power off the appliance before installing or removing option cards. If you purchase an additional option card for the 32-port appliance, install it as follows: 1. Power off the appliance.
  • Page 16: Service: Replacing The Power Supply

    Hardware installation Service: Replacing the power supply In the event that you need to install a new power supply in the Uplogix appliance: 1. Power off the appliance and disconnect the power cord(s). 2. Loosen the captive screws securing the power supply, and slide it out of the appliance.
  • Page 17: Installing The Uplogix 430 Appliance

    The appliance is designed to be mounted in a rack or on the wall, or placed on a tabletop. To mount the appliance in a rack: Attach the mounting brackets. They are interchangeable. Mount the appliance in the rack. Installation Guide for Uplogix Secure Remote Management Appliances...
  • Page 18 Hardware installation To mount the appliance on a wall: Attach the mounting brackets. Mount the appliance on the wall using suitable fasteners. Installation Guide for Uplogix Secure Remote Management Appliances...
  • Page 19: Installing The Modem Or Rs-232 Module

    Hardware installation Installing the modem or RS-232 module If you purchased a V.92 modem or an RS-232 module for the Uplogix 430 appliance, install it now. To install the module: 1. If you have already connected the power supply, power off and disconnect it from the appliance.
  • Page 20: Making The Connections Required For Initial Configuration

    Connect to workstation Connecting power The Uplogix 430 appliance uses an external power supply, which is shipped with the appliance. Caution: Use only the power supply shipped with the appliance. Using a different power supply will void your warranty and may damage the equipment.
  • Page 21: Making The Remaining Connections

    Connect the power controller's serial port to the power control port on the appliance. Connecting the modem If you purchased a V.92 modem module or an RS-232 module for the Uplogix 430 appliance, install it now. Refer to Installing the modem or RS-232 module on page 15.
  • Page 22 Connect the console ports of up to four network devices to the four serial ports (1/1 through 1/4) on the appliance. Connecting a hardware authenticator For automatic one-time password authentication during out-of-band operation, connect an RSA® SecurID® SID800 hardware authenticator to one of the USB ports. Installation Guide for Uplogix Secure Remote Management Appliances...
  • Page 23: Installing The Older 4-Port Uplogix Appliance

    RJ-45 to DB-9 adapters, gray (one is standard pin-out, one is custom) RJ-45 Ethernet crossover adapters, red (2) Phone cable, silver Power cord Power cord retainer Rack mounting brackets (2) Wall mounting brackets (2) Package of bracket attachment screws Vinyl feet Installation Guide for Uplogix Secure Remote Management Appliances...
  • Page 24: Installing The Chassis

    Hardware installation Installing the chassis You can install the Uplogix appliance on the desktop, in a rack, or mounted on a wall. On the desktop Install the vinyl feet on the bottom of the appliance, then place the appliance so that:...
  • Page 25: Making Connections

    Hardware installation On the wall To mount the Uplogix appliance on a wall, install the wall-mounting brackets on the wall as shown. 17 in. (43.2 cm) Attach the appliance to the brackets, with its LCD readout facing up. Warning: This model of Uplogix appliance contains a lead-acid battery that must not be mounted upside down.
  • Page 26: Connecting Power

    . Note: When the appliance operates on battery power, the battery LED lights red. Typical boot time is two or three minutes. When the Uplogix appliance has completed its boot process, the front panel displays status information. Connecting the modem Connect the modem port to a standard analog (POTS) phone line provided by your local telephone company for out-of-band dial-up support.
  • Page 27 To manage the Uplogix appliance and attached devices using the TTY console, connect the RJ- 45 to DB-9 adapter to your computer’s serial port, and connect the RJ-45 cable from the appliance's console port to the adapter.
  • Page 28 Ethernet ports located on the front panel and connect to an available Ethernet port on each of the devices that you want to monitor. Note: The white Cat 5e cables included with the Uplogix appliance can be used with both serial and Ethernet ports.
  • Page 29: Installing Optional Expansion Modules

    Hardware installation Installing optional expansion modules The optional expansion modules provide an additional eight ports each. The Uplogix appliance can accommodate two expansion modules, for a total of 20 device ports for each Uplogix appliance. Unpacking the shipping box Verify that you have received these items:...
  • Page 30 Use the supplied USB cables to connect the expansion modules to the two USB ports on the Uplogix appliance. One is located on the back, near the power controller port, and one is on the front near the Management Ethernet connection.
  • Page 31: Replacing An Expansion Module

    6. Use the restart command to restart the appliance. 7. Complete the connections to managed devices. In this procedure, the Uplogix appliance retains the module's port configurations in the port database. Removing an expansion module that will not be replaced Use this procedure to take an expansion module out of service without replacing it.
  • Page 32 Hardware installation Installation Guide for Uplogix Secure Remote Management Appliances...
  • Page 33: Quick Setup

    Setting up a unit to be managed by a server Initial configuration using the keypad This method is not available for the Uplogix 430 appliance. To set up an Uplogix 430 appliance, go to the next section, Initial setup via console connection.
  • Page 34 8. Enter an IP address for the Uplogix Control Center element management system (EMS) only if this unit is to be managed by an Uplogix Control Center. Otherwise, do not enter an IP address at this prompt. Press Enter to skip to the next configuration item.
  • Page 35 Quick setup 10. If you connect to the console port via a null-modem cable, enable the null modem setting on the Uplogix appliance. Otherwise, select No. If the console connection does not work, try changing this setting. Use null modem? Yes [No] 11.
  • Page 36: Initial Configuration Via Console Connection

    Quick setup Initial configuration via console connection To configure the Uplogix appliance via the console port, connect directly to the console port on the front of the appliance. This port may be labeled console or 10101 . The configuration options available via the keypad are also available through the command line. These are described below.
  • Page 37: Configuring The Appliance For Your Lan

    Pulse Port: [7]: Do you want to commit these changes? (y/n): y The above example enables Pulse but does not enable the dial-out PPP function. The Uplogix appliance can use rules to generate alarms even when Pulse fails. For more information on Pulse and alarms, consult the User’s Guide for Uplogix Secure Remote Management...
  • Page 38: Remote Access Via The Management Ip Connection

    Confirm Password: ******** Password changed. You have completed the basic setup. If the appliance is to be used with an Uplogix Control Center element management system, continue to Setting up the appliance to be managed by an Uplogix Control Center.(next page).
  • Page 39: Setting Up An Appliance To Be Managed By An Uplogix Control Center

    Uplogix Control Center element management system. You can create a placeholder for the appliance on the server beforehand. If there is a placeholder on the Uplogix Control Center when the Uplogix appliance contacts it, the Uplogix Control Center automatically places the appliance in the appropriate group and loads the appropriate configuration.
  • Page 40: Creating A Placeholder On The Uplogix Control Center (Optional)

    Uplogix Control Center. The appliance will also inherit the configuration settings, privileges, roles, rules, preferences, and other defaults from that inventory group.
  • Page 41 Quick setup In the Create Appliance dialog box, enter the serial number of the Uplogix appliance and an optional description. Click create to add the appliance. Note: When completing text fields, use only printing characters. Spaces are considered printing characters.
  • Page 42: Connecting To The Uplogix Control Center From The Uplogix Appliance (Required)

    The default heartbeat interval is 30 seconds. If you did not create a placeholder on the Uplogix Control Center, the appliance will be placed in the Unassigned group. You will need to reassign it into another inventory group to manage Refer to the User’s Guide for the Uplogix Control Center Element Management System...
  • Page 43: Support And Regulatory Information

    Support and regulatory information Getting technical support The Uplogix technical support web site allows you to open and review support requests, browse the knowledge base and download software updates. You must have a user account to view this site. Requesting an account To create an account, send an email to support@uplogix.com...
  • Page 44: Emc Notices

    Modifications to this product not authorized by Uplogix could void the FCC approval and negate your authority to operate the product. Industry Canada (IC) This Class [A] digital apparatus complies with Canadian ICES-003.
  • Page 45 ..........27 locating the serial number ......36 show dashboard........26 locking the keypad ........34 show version ........26, 36 connecting to Uplogix Control Center EMS ... 38 management connection connections console ........9, 17, 23 device ........10, 18, 24 Ethernet ........
  • Page 46 ........14, 21 replacing an expansion module ....27 requirements air flow ..........3, 20 orientation ........... 21 power............ 3 temperature ........... 3 type of phone line to connect modem.. 8, 17, Installation Guide for Uplogix Secure Remote Management Appliances...

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4304-port

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