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DSG InterPBX Blaze5000 Installation And Configuration Manual

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InterPBX Communication System
Blaze5000/Blaze1200/Savanna8000
Administrator
Installation and Configuration Guide
08IPBXM.BZ/BA/BC2.00h.EN16

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Summary of Contents for DSG InterPBX Blaze5000

  • Page 1 InterPBX Communication System Blaze5000/Blaze1200/Savanna8000 Administrator Installation and Configuration Guide 08IPBXM.BZ/BA/BC2.00h.EN16...
  • Page 2 DSG, DSG logo, InterPBX, Blaze, Savanna, VG5000, VG6000, VG7000, IP590, IP580, IP500, IP510, InterConsole, DSG SoftPhone, DSG SoftConsole, DSG SIP Proxy Server, DSG NAT Proxy Server, SIP1200, Blaze Logger, BlazeLink, and S300X are trademarks of DSG Technology. Windows and Outlook Express are trademarks of Microsoft Inc.

  • Page 3: Table Of Contents

    Table of Contents Table of Contents Chapter 1 InterPBX Communication System Overview...............7 IP-Based Business Telephone System ..................8 Advantages of InterPBX......................8 Key Components .........................9 InterServer...........................9 VMS Server..........................9 Conference Server ......................9 Recording Servers ......................9 Voice Gateways ........................9 SIP Proxy Server .......................10 NAT Proxy Server ......................10 CTI Solutions ........................10 Extension Types........................10 Web-based Management Tools ..................11...
  • Page 4 4 Table of Contents Configuring CO Line Ports .....................52 Configuring SLT Ports.....................55 Off-Premises Gateways......................56 Creating Off-Premises Gateway List ................57 Configuring Off-Premises CO Line Ports ..............58 Configuring Off-Premises SLT Ports ................59 Recording System ........................60 Setting Store-on-Demand (Available on Blaze5000 Series) ........60 Setting Record-on-Demand (Available on Blaze5000 and Blaze1200 Series)...63 Setting Professional Recording System .................65 Digital Line Gateways.......................66...
  • Page 5 Table of Contents Set Sec. of Rings ......................107 Queuing ...........................108 Login to Group .......................108 Assigning Members to Extension Groups ..............109 Group Answering Option .....................110 Group Mailbox .......................111 Message Notification for Extension Groups...............113 Button Mapping Groups......................115 Class of Service.........................119 Creating a Class of Service....................119 Setting Allow and Disallow Table ................121 Setting CO Priority......................122 Automatic Route Selection (ARS) ................123...
  • Page 6 6 Table of Contents Redundant Server ........................156 Assigning Slave PBX Server..................157 Installing and Setting Slave PBX Server..............157 Joint Server ..........................158 Creating Joint Server......................158 Setting Joint Server CO Lines Access Control ............160 Setting Links with Joint Server ..................160 Setting Joint Server Extension List ................161 Joint Server Status ......................162 Appendix A: Function Code List ....................163 Appendix B: Retrieving Voice Messages and Recordings............167...

  • Page 7: Chapter 1 Interpbx Communication System Overview

    Chapter 1 InterPBX Communication System Overview Chapter 1 InterPBX Communication System Overview InterPBX Communication System is a new generation business phone system that employs a data network for terminal connectivity and voice transport. Contrary to traditional business phone systems that carry voice over legacy TDM networks, InterPBX delivers voice in digitized packets over LAN or Internet networks.

  • Page 8: Ip-Based Business Telephone System

    Chapter 1 InterPBX Communication System Overview IP-Based Business Telephone System Packet switching telephony technology allows enterprises to work upon their existing data network infrastructure for implementing advanced applications and to save costs on long distance and international calls. As a nature of IP-based communication systems, the InterPBX brings significant savings on call tolls, simplifies wiring, improves management and maintenance, and provides advanced voice applications to enterprises’...

  • Page 9: Key Components

    Chapter 1 InterPBX Communication System Overview Key Components DSG’s InterPBX Communication System supports flexible components. They could either be integrated as an embedded system or work individually. Blaze 5000 Series: It contains InterServer, VMS Server, Conference Server, Voice Gateway, and Recording Server.

  • Page 10: Sip Proxy Server

    Note: The Savanna 8000 Series doesn’t provide built-in Voice Gateway. SIP Proxy Server DSG's SIP Proxy is a full-featured proxy server. It allows your Blaze or Savanna Series IP-PBX to get connected to operators' softswitch and to enjoy the provided SIP Trunk services. DSG SIP Proxy can register the IP-PBX to your service provider.

  • Page 11: Web-Based Management Tools

    SoftPhone: DSG’s SoftPhone is an application software installed on PCs offering telecommuters or business travelers full-featured extension functions. Users can adopt their own headsets or use DSG S300X USB Phones when utilizing the SoftPhone. Off-premises Phone: Off-premises IP phones, SoftPhones or analog phones on off-premises gateways are all able to connect to a company’s InterPBX...

  • Page 12: Sh2500 Poe Switching Hub

    Chapter 1 InterPBX Communication System Overview Extension User: Extension users log in to user’s section to customize personal settings on phones like Button Mapping, Speed Dial, Message Option, Answer Option, Password and Phone Book. SH2500 PoE Switching Hub SH2500 is the recommended switching hub for InterPBX Communication System.

  • Page 13: Chapter 2 Installing Interpbx Communication System

    Chapter 2 Installing InterPBX Communication System Chapter 2 Installing InterPBX Communication System This chapter guides you through the preparation, installation and basic configuration of InterPBX Communication System.

  • Page 14: Before You Start

    You have to apply for the local phone service in your area. The trunk lines of the central office need to be connected to Voice Gateways. DSG VG5000 Voice Gateway supports CO Line interface. Please make sure if your trunk lines support analog interface.

  • Page 15: Installing Pbx Server

    Chapter 2 Installing InterPBX Communication System SLT Extension Number: Prepare an extension number for each SLT port so that the associated extension number can reach each analog phone that is connected to it. IP Phone: Prepare an extension number for each IP phone. Group Number: If you plan to group specific trunk lines or extensions as a group, prepare a Group Number for each CO Line Group and Extension Group.

  • Page 16: Installing And Configuring Pbx Server

    Chapter 2 Installing InterPBX Communication System Installing and Configuring PBX Server 1. Connecting to Power Cord Plug one end of the power cord to the power connector on the rear panel of PBX Server. Plug the other end of the power cord into a power outlet. 2.

  • Page 17: Default Gateway: 192.168.1.254

    Chapter 2 Installing InterPBX Communication System FXO interface supported. Port 24 can be FXO, FXS or empty ports. When power is supplied, the PFT function is not available. 7. Preparing a Computer Prepare a computer with web browser and be sure it is on the same subnet as of your PBX Server.
  • Page 18 Chapter 2 Installing InterPBX Communication System When you login the InterPBX Administration next time, you will see the following picture. Please enter your user name and password to login. After you login the InterPBX Administration successfully, the screen will display the main menu of InterPBX Administration website as follows: 9.

  • Page 19: Connecting Pbx Server Via Console Port

    Chapter 2 Installing InterPBX Communication System License Keys: Go to Main Menu>Operation Management>General Information. Input the license keys you purchased. Trunks: Go to Main Menu>Gateway Configuration. Depending on the voice gateway you purchased, add your gateways and assign CO line extension numbers.

  • Page 20: Installing Vg5000 Voice Gateway

    Chapter 2 Installing InterPBX Communication System You can see the IP address from the “Hyper Terminal” page. You can also change the IP address here. If you are going to change the IP address, please press any key within 3 seconds to setup. Note: The RS-232 DB-9 connector enclosed with the package is with pin 2/3, pin 4/6, and pin 7/8 shorted.
  • Page 21 You can connect VG5000 to your existing Ethernet network. Please connect one end of the Ethernet cable to the network RJ45 port of VG5000 and connect the other end of the Ethernet cable to any 10/100BaseT RJ45 port on DSG SH2500 Switching Hub or your existing switching hub.

  • Page 22: Default Gateway: 192.168.1.254

    After you access to the web page of the VG5000, click on the Login icon. On the login page, please enter the password. The default password is “1234”. After you log into the system successfully, the screen will display the System Information page of DSG VG5000 as below:...
  • Page 23 Chapter 2 Installing InterPBX Communication System Basic IP Settings: On the System Information page, please enter the IP address, gateway address and subnet mask assigned for VG5000. And then enter the IP address of the PBX Server in “PBX Server.” Upgrade VG5000 Software (Optional) If you need to upgrade the software version of the VG5000 in the future, please click “Upload Pack”...

  • Page 24: Connecting Vg5000 Via Telnet

    Chapter 2 Installing InterPBX Communication System Analog Gateway. Editing Basic Gateway Data On the “Add Analog Gateway” page, enter the name and the MAC address of your gateway, and the range of CO Line/SLT ports. The port number range starts from 1. For example, the CO Line port range of a 24-port VG5000 with FXO interface is from 1 to 24.

  • Page 25: Connecting Vg5000 Via Console Port

    Chapter 2 Installing InterPBX Communication System 3. Enter the default password “1234” to login VG5000. 4. After you have logged into the VG5000 successfully, a window will be shown as below. Please follow the instruction to edit the IP address, Gateway IP, Subnet Mask, PBX IP, Off-premises items and Telnet password of VG5000.

  • Page 26: Installing Ip Phones

    Chapter 2 Installing InterPBX Communication System to change the IP address, please press any key within 3 seconds. Note: The RS-232 DB-9 connector enclosed with the package is with pin 2/3, pin 4/6, and pin 7/8 shorted. Installing IP Phones InterPBX Communication System supports IP phones, such as IP590, IP580 or IP500.

  • Page 27: Create Ip Phones Via Auto Discovery

    Chapter 2 Installing InterPBX Communication System Figure: IP580 IP Phone Create IP Phones via Auto Discovery InterPBX Communication System provides Auto Discovery function that allows PBX Server to automatically search and register IP phones. When you install your IP phones at the first time, we recommend you to start Auto Discovery in order to simplify the installation procedure.
  • Page 28 Chapter 2 Installing InterPBX Communication System Chapter 6 Group Management/Class of Service for more details. 2. Turn on Auto Discovery Go to Main Menu> Operation Management>Auto Discovery. Click the Turn On Auto Discovery button to enable the Auto Discovery function. The Current Mode will display “Auto Discovery On.” After the Auto Discovery is turned on, if you don’t turn off this function manually, the system would automatically turn off the Auto Discovery within 2 hours.
  • Page 29 Chapter 2 Installing InterPBX Communication System 3. Enter License Key Before installing the IP phones, be sure to enter the License Key on the PBX Server set up page. Please login to the PBX Server and then go to Main Menu>Operation Management>General Information.
  • Page 30 Chapter 2 Installing InterPBX Communication System input the IP address assigned to the IP phone. Press the button to save. Follow the above procedures to assign the “GATEWAY IP” and “SUBNET MASK” to the IP phone Keep pressing the downward button until the LCD displays “PBX SERVER IP.”...
  • Page 31 Chapter 2 Installing InterPBX Communication System button to change the selection to “On” Press the button again to save. Keep pressing the downward button until the LCD displays “PBX SERVER IP.” Press the button to start editing and use the keypad to input the IP address of your PBX Server.

  • Page 32: Create Ip Phones Manually

    Chapter 2 Installing InterPBX Communication System again. Please also make sure the IP address and extension number are not used by other extension accidently. 6. Turning Off Auto Discovery Access PBX Server and login InterPBX Administration Website. Go to Main Menu>Operation Management>Auto Discovery.
  • Page 33 Chapter 2 Installing InterPBX Communication System Select the phone type from the “Phone Type” list. Enter the password of the extension in order to edit the personal options from the InterPBX Management Website. The password must only be numbers. If you create IP phones via Auto Discovery, the phone password is blank.

  • Page 35: Chapter 3 System Configuration

    Chapter 3 System Configuration Chapter 3 System Configuration Chapter 3 System Configuration This chapter guides you through the initial and basic configuration of InterPBX Communication System. The basic system settings include PBX Server IP settings, your company information, your business hours, system-wide speed dialing, call restriction, password management, and system date and time settings.

  • Page 36: General Parameters

    Chapter 3 System Configuration General Parameters Please login to the InterPBX Administration Website. Go to Main Menu>System Configuration>General Parameters. In this section, you can edit the basic IP settings of your PBX Server. Basic IP Settings IP Address, Default Gateway, Subnet Mask The PBX Server is shipped with default IP settings as below for your initial configuration.

  • Page 37: Email Settings

    Chapter 3 System Configuration DNS 1 and DNS 2 Enter the Domain Name Server (DNS) IP address offered by your ISP. You can enter up to 2 DNS IP addresses. Email Settings Please enter the SMTP Server IP address in the field SMTP Server and the e-mail address in the field E-mail Account.

  • Page 38: Set Qos

    NAT settings of the PBX Server and open the UDP6055 port on NAT equipment. NAT Proxy: If you have DSG NAT Proxy, you only need to register the PBX Server to the NAT Proxy without opening the communication port for PBX Server or off-premises extensions.

  • Page 39: Ringing Patterns

    Chapter 3 System Configuration MOH Converter: DSG provides a MOH Converter program allowing you convert your own music on hold or queue announcement files from WAV or MP3 format to the format compatible to the PBX Server. To know to how convert your own MOH files, please consult our dealers or sales representatives.
  • Page 40 Chapter 3 System Configuration Go to Main Menu>System Configuration>Business Hours. From the “Operating Mode” list, select your company’s operating mode. Auto: It will switch automatically according to the schedule you set below. Business Hours: The open hours on workdays. Break Hours: The lunch breaks on workdays. After Hours: The hours after open hours on workdays.

  • Page 41: Holidays

    Chapter 3 System Configuration Night Service: You may assign a specific programmable button as Night Service. And press to switch the Operation Mode to Closed Hours. The AA menu and operators will be changed accordingly. This function is available for Extension Group Button Mapping.

  • Page 42: Call Restriction

    Chapter 3 System Configuration Go to Main Menu>System Configuration>System Speed Dialing. On the “System Speed Dialing” list, select one entry. Enter the destination phone number or extension number on the “New Number” box. Enter the name of the destination or other description on the “Comment” box.

  • Page 43: Route

    Chapter 3 System Configuration Go to Main Menu>System Configuration> Call Restriction. Set the “Country Code (e.g. 1 for US)” and “Area Code (e.g. 213 for L.A.)” where PBX Server is located. On the list of “Long Distance Call Prefixes”, select one entry and assign the long distance call prefix plus the area code (e.g.

  • Page 44: Function Code

    Chapter 3 System Configuration Go to Main Menu>System Configuration> Route. Click “Add” to create a route. Enter the name of the route. Set the route in different time sections: Business Hour, Break Hour, After Hour, Closed Hour, and Holiday. The route types for selection are as follows: ●...

  • Page 45: Password Management

    Chapter 3 System Configuration Go to Main Menu>System Configuration>Function Code. You will see all the function items available for configuration. Please enter a code for each function and click the save button. Password Management This section allows the administrator to change Administrator’s Login Name and Password and reset User Password to login the InterPBX Administration website.

  • Page 46: Set System Date/Time

    Chapter 3 System Configuration You can connect VMS Server from a telephone remotely and edit the relevant settings. The default remote Tel. Programming Password of VMS Server is “1234”. For more information about DTMF remote control settings, please refer to Appendix F. Set System Date/Time Go to Main Menu>System Configuration>Set System Date/Time in order to set the current date and time of your time zone for your InterPBX Communication...

  • Page 47: Authorization Code

    Chapter 3 System Configuration Forward Voice Mail Timeout: If an incoming call is not answered, the call will be transferred to the voice mail system after the timeout. Call Park Timeout: When the call is parked, if no one picks up the call, it will be bounced back to the original extension parked the call after the timeout.
  • Page 48 Chapter 3 System Configuration Auth. Code Timeout: Please input the Authorization Code timeout at the above Timeout Settings. Assign Authorization Code: Please go to Main Menu>Group Management>Authorization Code to assign Authorization Codes.

  • Page 49: Chapter 4 Gateway Configuration

    Chapter 4 Gateway Configuration Chapter 4 Gateway Configuration Voice Gateways are bridges between IP and traditional (PSTN) telephony networks. Gateways connect the InterPBX Communication System to CO trunk lines or analog extensions. InterPBX supports various gateway types including analog gateways, digital gateways, and off-premises gateways. If you have included Digital Gateway, Recording System, CTI Gateway, SIP Proxy or NAT Proxy in your purchase, please consult their specific documentation for further details on the settings.

  • Page 50: Analog Gateways

    Chapter 4 Gateway Configuration Analog Gateways InterPBX Communication System supports analog gateways such as VG5000. VG5000 Voice Gateway provides up to 24 ports of FXO (for CO Lines), FXS (for SLT), or mixture of both. Every unit of VG5000 also provides interfaces for external music-on-hold and paging equipment.

  • Page 51: Editing Analog Gateways

    Chapter 4 Gateway Configuration At “CO Line Index Base” input the starting number of the CO line display number. For example if you set it as 1, when there is an incoming call from port 1, the IP phones will display “Incoming Call CO 1” instead of the extension number of the port, helping you to identify the CO lines being used.

  • Page 52: Configuring Co Line Ports

    Chapter 4 Gateway Configuration From the “Analog Gateway List” choose the gateway to edit then click on the Modify button. You will see the gateway type, software version running as well as the ports that correspond to CO Line or SLT. If needed, you may change in this screen the name of the gateway, MAC address, CO Line Index Base, Jitter Buffer as well as to enable the Paging feature.
  • Page 53 Chapter 4 Gateway Configuration Setting CO Line Extension Number An extension number in InterPBX Communication System might represent a CO line, an analog extension, an IP extension, a CO line group or an extension group. In “Extension Number” it will display the extension number of this CO Line port automatically based on your settings under “CO Line Extension Base”, you may also change the extension number from here.
  • Page 54 Chapter 4 Gateway Configuration If you select “Local”, input a specific extension number, extension group or AA Menu access code to answer incoming calls for this port in Business Hours, Break Hours, After Hours and Closed. The most usual setting is to assign an AA Menu to answer phone calls, taking advantage of the InterPBX’s VMS server.

  • Page 55: Configuring Slt Ports

    Chapter 4 Gateway Configuration Voice Gain Level You may edit the input and output volume of: Transmit Gain: this field edits the TX Gain of the CO Line ports, or how loud the external party hears your voice. Receive Gain: this field edits the RX Gain of the CO Line ports, or the volume of incoming calls.

  • Page 56: Off-Premises Gateways

    Chapter 4 Gateway Configuration works fine. Analog extensions require the Hook action to transfer, answer call waiting, or create a conference call. Make sure the phone set’s Flash Timing must be within the system’s Flash Timing. Caller ID The SLT ports have the ability to detect either DTMF or FSK Caller ID modes. You may this item to enable this function.

  • Page 57: Creating Off-Premises Gateway List

    Chapter 4 Gateway Configuration InterPBX Communication System supports Off-Premises Voice Gateways. By installing Voice Gateways in remote offices or satellite offices, enterprises can enjoy great savings on inter-office communication. Also, more savings can be achieved through the remote gateways by utilizing it to place outgoing local calls to local customers, saving this way the long distance charges since through the remote gateway this call is now same as a local call.

  • Page 58: Configuring Off-Premises Co Line Ports

    Chapter 4 Gateway Configuration If you have connected any type of paging device, select the “External Paging Enabled” to activate this feature, then create and enter a code in the Paging Code field to use this feature. Lastly, if desired, you may activate the QoS feature from your Off-Premises Gateway by enabling it here.

  • Page 59: Configuring Off-Premises Slt Ports

    Chapter 4 Gateway Configuration Configuring Off-Premises SLT Ports Go to Main Menu>Gateway Configuration>Off-Premises PSTNGW. Select a gateway from the list then click the Port Setting button. Choose a SLT port and click the Port Parameters button to edit the settings to this port.

  • Page 60: Recording System

    Chapter 4 Gateway Configuration Recording System The InterPBX System supports recording system to improve enterprise productivity and enhance efficiency of business communication. InterPBX Communication System supports two types of recording systems: the built-in recording system which provides Record-on-Demand and/or Store-on-Demand functions and the stand alone professional recording system. Blaze5000 Series: It provides built-in Record-on-Demand and Store-on-Demand recording functions.
  • Page 61 Chapter 4 Gateway Configuration The built-in Store on Demand function allows the system to record calls for extensions on the Store on Demand list when conversation starts. The extension user can save the recording at any time during a call by pressing the Record button.
  • Page 62 Chapter 4 Gateway Configuration You can add up to 10 extensions in the Store on Demand list. The system will continuously record to these extensions during a call. Go to Main Menu>Gateway Configuration> Recording System. From the ”Extension” list, move the extension number to the “Store on Demand”...

  • Page 63: Setting Record-On-Demand (Available On Blaze5000 And Blaze1200 Series)

    Chapter 4 Gateway Configuration If your UMS is enabled and the e-mail is set, after playing a recording, you will be prompted to send the recording you just played to your email. For Store on Demand recording, you can only play the latest, previous or next recording for the current day.
  • Page 64 Chapter 4 Gateway Configuration extension confidentially, please do not enable this function. Activate the Recording During a call, press the specific programmable button or Rec/Play button to active the function. After the call is hung up, the system will stop recording. Note: The recording function does not apply to analog and off-premises extensions.

  • Page 65: Setting Professional Recording System

    Chapter 4 Gateway Configuration In the recording system, you can press * anytime to return to the previous menu or back to the main menu. When playing recordings, you can press 0 (zero) to skip the time stamp announcement of the recording. If your UMS is enabled and the e-mail is set, after playing a recording, you will be prompted to send the recording you just played to your email.

  • Page 66: Digital Line Gateways

    Chapter 4 Gateway Configuration Digital Line Gateways When adopting VG6000 or VG7000 Digital Gateway, your InterPBX IP Communication System, including Blaze, Savanna series IP-PBX, needs to enable the relevant function as well. Adding Digital Gateway You need to set the MAC address of Digital Gateway to the PBX Server. 1.
  • Page 67 Chapter 4 Gateway Configuration Input the required data of this gateway. Name: Enter a name to describe this Digital Gateway. MAC Address: Enter the MAC address of the Digital Gateway. You may find the MAC address from the device label. Trunk Number: Enter the available trunk numbers you may use or purchase.

  • Page 68: Modifying A Digital Gateway

    Chapter 4 Gateway Configuration Note: If later on your needs grow and you need to add more trunks or channels into an existing gateway, you will need to delete the existing gateway from the list and create a new one with new trunk or channel numbers. Modifying a Digital Gateway To modify, select a gateway from the list and click the Modify button.

  • Page 69: Setting Trunk Port Parameters

    Chapter 4 Gateway Configuration CO Line Index Bass: Input the starting number of the CO line display number. For example if you set it as 1, when there is an incoming call from port 1, the IP phones will display “Incoming Call CO 1” instead of the extension number of the port, helping you to identify the CO lines being used.
  • Page 70 Chapter 4 Gateway Configuration Description: Input the telephone number or other information for this port. Enable: For maintenance purpose, you may need to temporarily disable some channels. Click the “Enable” check box to enable the channel or uncheck to disable it. CODEC: Choose the preferred CODEC from PCM, G.723.1 or G.729 supported by InterPBX Communication System.
  • Page 71 Chapter 4 Gateway Configuration Installation and Configuration Guide. - From CO Group: If you select “From CO Group”, incoming calls will be answered according to the Ring Assignment of the CO Line Group you have assigned. For more details about CO Group’s Ring Assignment, please refer to Administrator Installation and Configuration Guide.

  • Page 72: Cti Gateway

    Applications developed on BlazeLink for call control, monitoring, or managing are able to connecting DSG IP-PBX System to the data processing environment. 1. Go to Main Menu>Gateway Configuration> CTI Gateway.

  • Page 73: Nat Proxy

    Chapter 4 Gateway Configuration currently set at BlazeLink. NAT Proxy With DSG NAT Proxy, Blaze or Savanna IP PBX Communication Systems and Off-Premises Phones can traverse more than 95% of NAT or firewall successfully without creating other service ports, and therefore enterprises can communicate via IP-PBX Communication System with pure and stable voice quality.

  • Page 74: Sip Proxy

    It enables voice and other media types such as video to be transmitted over the IP networks. With DSG SIP Proxy, your Blaze or Savanna series IP-PBX will be able to adopt the SIP Trunk services provided by ITSPs or deploy SIP phones as your extensions.

  • Page 75: Add Sip Trunks

    Chapter 4 Gateway Configuration Click the Add button to create a SIP Proxy. Name: Enter a name to describe this SIP Proxy. MAC Address: Enter the MAC address of the SIP Proxy. You may find the MAC address from SIP Proxy’s administration web site or from the device.
  • Page 76 Chapter 4 Gateway Configuration Select a SIP Proxy from the list and click the Account button. Click the Add button to create a SIP Account. Account Name: Assign a name for this SIP Trunk. When accessed, the name will be displayed on IP phone. Phone Number: The account provided by your carrier.

  • Page 77: Create Sip Trunk Ars

    Chapter 4 Gateway Configuration Fax Ext Number: If you carrier supports SIP fax, you may input the extension number connected to your fax machine. When a fax comes from SIP Trunks, it will be transferred to the fax machine. Ring Assignment: You could assign a specific extension, extension group or AA menu to answer incoming calls.
  • Page 78 Chapter 4 Gateway Configuration Setting ARS: Go to Main Menu>Group Management>Class of Service. Select a Class of Service from the list and click the ARS button to apply the route you just created to the selected CoS. In “Dialed String”, define your policy and procedure. You may input the commonly used international access code and country code, such as “01144”...

  • Page 79: Add Sip Extensions

    Chapter 4 Gateway Configuration For example, if you set “7” in “Dialed String” as the SIP Trunk access code, when you dial 7-44-2055551234#, the call to UK will get through your SIP Trunk. If you set “01186” in “Dialed String”, when you dial 011-86-xxxxxxxxxxx#, all calls to China will get through the SIP Trunks.

  • Page 80: Chapter 5 Extension Management

    Chapter 5 Extension Management Chapter 5 Extension Management Chapter 5 Extension Management This chapter describes the installation and configuration of the various types of extensions supported by InterPBX Communication System. These include IP phones, soft-phones, virtual extensions, analog phones, and off-premises extensions.

  • Page 81: Configuring Ip Phone, Softphone And Softconsole

    Chapter 5 Extension Management Configuring IP Phone, SoftPhone and SoftConsole You may create extensions via Auto Discovery or manually. For more information about settings, please refer to Chapter 2 Installing InterPBX Communication System. Go to Main Menu>Extension Management>InterPhone List. Select one of the extensions from the list and then click the Modify button to edit.

  • Page 82: Off-Hook Access To

    Chapter 5 Extension Management Off-Hook Access to InterPBX provides extensions different Off-Hook selections that enable users directly off-hook access to extension, CO line, operator, or hotline. Please select a direct access port for your extension from the “Off-Hook Access to” list. Intercom: When you lift the headset, you can dial to an extension directly.

  • Page 83: Jitter Buffer Depth

    Chapter 5 Extension Management From the CODEC list, select PCM format G.711 that compresses a call to 64 Kbps, providing higher call quality but using higher bandwidths. Other alternatives include G.723.1 compressing to 6.3 Kbps consuming smaller bandwidth, but with poorer voice quality and G.729 compressing to 8 Kbps. Jitter Buffer Depth From “Jitter Buffer Depth”, select “Low”...

  • Page 84: Paging Disabled

    Chapter 5 Extension Management To invite more parties, hold this conference and dial to the new party. When connected, press the Transfer button and “#40” to start. Each conference allows for up to 18 parties in different sessions. But each session requires one party to be a direct extension under the InterPBX.

  • Page 85: Button Mapping

    Chapter 5 Extension Management selected includes the extension you are using, the new settings will also be applied to this extension. Button Mapping Under Button Mapping, set programmable keys on IP phones as feature access buttons to enable Speed Dialing, Call Park, Access CO Lines or Conference. Depends on phone types, the available number of Programmable Buttons are different.
  • Page 86 Chapter 5 Extension Management this system speed dial number. If the “Number” field is left blank, press the programmable key and followed by any speed dial number you desire. Action Designated Number Description Access Ext. An extension number To make calls to the of a station, extension assigned number.
  • Page 87 Chapter 5 Extension Management Action Designated Number Description Call Appearance Press to make or receive calls. It functions similar to intercom. When more than one button is assigned, buttons with lowest number will take the first call. Call Hold Retrieve CO An extension number To retrieve an incoming call of a CO line from a specific CO line...
  • Page 88 Chapter 5 Extension Management Action Designated Number Description Forward All Calls An extension number To forward all the incoming calls to a specific extension or an external phone number automatically. Press again to disable. When setting external number, please add the CO line access code such as 0.

  • Page 89: Station Speed Dialing

    Chapter 5 Extension Management Action Designated Number Description Transfer to Ext VM An extension number To transfer a call to the extension’s voice mailbox. Transfer to AA Tree An AA menu access To transfer a call to the AA code menu.

  • Page 90: Answer Option

    Chapter 5 Extension Management You can create up to 100 entries. If you would like to set an outside phone number, please remember to add the CO line access code such as “0” in front of the phone number (e.g. 05551234). For long distance calls, please add the long distance code (e.g.

  • Page 91: Mailbox

    Chapter 5 Extension Management Auto Attendant: When selected, incoming calls will be forwarded to the voice mail system, but callers cannot leave messages. Ring-No-Answer Timeout: When ring-no-answer, the incoming calls will be redirected to the Ring-No-Answer forward target after the defined timeout.
  • Page 92 Chapter 5 Extension Management Go to Main Menu>Extension Management>InterPhone List, select an extension from the list and click the Mailbox button to edit the mailbox preferences. Select a language from the “Language” list and the system prompts will be announced in the language you have selected. InterPBX can support up to 4 languages, please consult your distributor regarding multiple language options.

  • Page 93: Notification

    Chapter 5 Extension Management From a phone set, press the “Message” button or “##” if messages are retrieved via an analog phone. Enter the password of the voice mailbox followed by the “#” sign (on its first initial use, no password is required as the default password is null). To retrieve messages or modify personal options simply follow the voice guidance prompts.
  • Page 94 Chapter 5 Extension Management External Notification Click the “Enabled External Notification” check box to enable the External Notification function, or click the “Urgent Messages Only” check box to notify you only when receiving urgent messages. The notification of urgent messages will be delivered even when you disable the external notification. Set the “Notification Schedule”...

  • Page 95: Distribution List

    Chapter 5 Extension Management Note: If you are on the recording list, when Unified Messaging is enabled, you will be prompted for asking if you want to send recordings to e-mail when finish listening recordings. Note: Set the SMTP Server when Unified Messaging is enabled. For more details about SMTP, please refer to Chapter 3 System Configuration/General Parameters/SMTP Server.
  • Page 96 Chapter 5 Extension Management extension number and password. From the Phone Type drop down menu, select “Virtual”. You do not need to set the MAC address. Refer to the above Chapter 3 Extension Management/InterPhone to set other items. Associating with Extensions. Go to Main Menu>Extension Management>InterPhone List.

  • Page 97: Analog Extensions

    Chapter 5 Extension Management Making Calls: To place calls, simply press the specific button and dial the number. Answering Calls: When the Virtual Extension receives calls, your phone will ring and the specific programmable button will be flashing. You may simply pick up the handset to answer calls.

  • Page 98: Off-Premises Extensions

    Chapter 5 Extension Management Input the extension number of the SLT port in “Extension No.”. Fill in information including Name, Title, Location, Department, Change Password, Class of Service, CODEC, Silence Compression, Conference, Paging, Off-Hook Access to CO Directly, Apply Setting to, Station Speed Dialing, Answer Option, Mailbox, Notification and Distribution List.
  • Page 99 Chapter 5 Extension Management Go to Main Menu>Extension Management>Off-Premises List. Click the Add button to create a new Off-Premises extension. Assign an “Extension No.” to this phone. Create a password for this extension. Input the “MAC Address” of this extension. Every IP phone or PC running the SoftPhone have a unique MAC address to be entered into this field.

  • Page 100: Sip Phone List

    Chapter 5 Extension Management Note: If the PBX Server is also under NAT, please activate PBX Server’s NAT setting then open the NAT equipment’s UDP port 6046. Please refer to Chapter 3 System Configuration/General Parameters/Behind NAT, NAT IP Address for more detailed information. On the Off-Premises phone, input the NAT device’s Real IP address in the “PBX Server IP”...

  • Page 101: Interconsole List

    Chapter 5 Extension Management For more details, please refer to SIP Proxy Operation Manual. InterConsole List The InterConsole is a full-featured DSS (Direct Station Selection) Console helping operators or receptionists to monitor the system-wide call status for better handling calls. The InterConsole can monitor up to 1,000 end points and calls right directly from the panel.
  • Page 102 Chapter 5 Extension Management Choose a programmable button and select an action from the action drop-down menu. Specify the number in the “Number” box if necessary. For example, to set Ext. 100 at button 1 as a Direct Station Selection, select “Access Ext.”...

  • Page 103: Chapter 6 Group Management

    Chapter 6 Group Management Chapter 6 Group Management Chapter 6 Group Management By grouping CO lines and extensions, you can better managing end points. You could also set different templates for groups to make calls.

  • Page 104: Co Line Groups

    Chapter 6 Group Management CO Line Groups CO Line Groups allows you to define specific CO lines as a CO Line Group. It helps allocate CO lines and simplifies Ring Assignment setting. Creating CO Line Groups Go to Main Menu> Group Management> CO Line Groups. Press the Add button to create a CO Line Group.

  • Page 105: Assigning Members To Co Line Groups

    Chapter 6 Group Management Chapter 3 System Configuration/Holidays. If you would like to access the CO Lines, simply press CO Line Group Access Code. You can create up to 50 CO Line Groups. Assigning Members to CO Line Groups Go to Main Menu>Group Management>CO Line Groups. Select a group from the list and select the Members button.

  • Page 106: Creating Extension Groups

    Chapter 6 Group Management Extension Groups allows you to set specific extension numbers as a group. For example, when you create an Extension Group for Sales Department, you can then edit Hunting Method and Answering Options for this group. A voice mailbox can be created and Call Pickup code can be assigned accordingly.

  • Page 107: Hunting Method

    Chapter 6 Group Management Hunting Method Select one of the options from the drop-down box for “Hunting Method” for distributing incoming calls for this group. In Order: Incoming calls will always be distributed to the 1st extension of the group. It is possible to arrange the sequences for the extensions in Member List to answer the calls.

  • Page 108: Queuing

    Chapter 6 Group Management Queuing When you set Group busy call forward destination to Queue, you need to edit the relevant settings. Prompt Interval in Queue Set Prompt Interval allows the system to repeat the queue announcement after the period. Max Wait-Time in Queue and Transfer Target Set “Max Wait-Time in Queue”...

  • Page 109: Assigning Members To Extension Groups

    Chapter 6 Group Management to have the extensions logged out automatically once ring-no-answer occurs. Click the “Logout if no answer” box to enable this function. Log in to groups Lift the handset or press the Speakerphone button. Press #35. Press the Extension Group Number to log in. Log out of groups Lift the handset or press the Speakerphone button.

  • Page 110: Group Answering Option

    Chapter 6 Group Management Group Answering Option When members are not available, you may set alternatives to answer calls. Go to Main Menu>Group Management>Extension Groups. Select an extension group from the list and click the Answering button to edit Group Answer Options.

  • Page 111: Group Mailbox

    Chapter 6 Group Management Note: When setting an external phone number, remember to input your CO line access code, such as “0”. Voice Mail: When selected, incoming calls will be routed to the VM server’s Transfer Options. “VM” will be displayed in the box automatically.
  • Page 112 Chapter 6 Group Management Go to Main Menu>Group Management>Extension Groups. Select an extension group from the list and click Mailbox button for editing the voice-mailboxes for this Extension Group. Select “Language ” from the list, for your voice mail system language. The system provides a maximum of four different languages, and will play the greetings in pre-defined language.

  • Page 113: Message Notification For Extension Groups

    Chapter 6 Group Management access voice mailbox. Follow the prompt to enter the Group number and the Administrator password to retrieve messages. (The administrator need to assign a key functioning as “Access Mailboxes”. Please refer to Chapter 7 Voice Mail Configuration/Auto Attendant for more details.) Please refer to Appendix B Personal Voice Mailbox for more details.
  • Page 114 Chapter 6 Group Management Only” is enabled, users will be notified of urgent messages even if “External Notification” is disabled. Notification Schedule provides flexibility to notify users of new messages during business or personal hours. Set External Notification from the first sequence. Scroll down the “Type” list and select “Phone”...

  • Page 115: Button Mapping Groups

    Chapter 6 Group Management Button Mapping Groups Button Mapping allows you to set programmable buttons on IP phones to represent specific features like speed dialing, accessing CO lines, call-park and other frequently used functions. You can set some or all programmable buttons as Button Mapping Groups allowing extensions or extension groups to adopt it.
  • Page 116 Chapter 6 Group Management Action Designated Number Description Access Ext. An extension number To make calls to the of a station, extension assigned number. Please group, CO line, CO note to add CO line access line group, or an code, e.g. 05551234 for an outside phone number outbound call.
  • Page 117 Chapter 6 Group Management Action Designated Number Description Call Appearance Press to make or receive calls. It functions similar to intercom. When more than one button is assigned, buttons with lowest number will take the first call. Call Hold Retrieve CO An extension number To retrieve an incoming call of a CO line from a specific CO line...
  • Page 118 Chapter 6 Group Management Action Designated Number Description Forward All Calls An extension number To forward all the incoming calls to a specific extension or an external phone number automatically. Press again to disable. When setting external number, please add the CO line access code such as 0.

  • Page 119: Class Of Service

    Chapter 6 Group Management Action Designated Number Description Transfer to Ext VM An extension number To transfer a call to the extension’s voice mailbox. Transfer to AA Tree An AA menu access To transfer a call to the AA code menu.
  • Page 120 Chapter 6 Group Management Set calling permissions for member of this CoS in Business, Break, After, Closed hours and Holidays. The system will refer to your Call Restriction to identify whether calls that are being made are local, long distance or international calls.

  • Page 121: Setting Allow And Disallow Table

    Chapter 6 Group Management Joint Server call permission. You may go to Main Menu>System Configuration> Miscellaneous to set the Max. trunk to trunk duration to better protect the utilization of your CO lines. Note: The administrator has to assign at least one type of Class of Service. Setting Allow and Disallow Table You can create call exceptions or restrictions on Allow and Disallow Table for each CoS.

  • Page 122: Setting Co Priority

    Chapter 6 Group Management above if more access codes are needed. You can create up to 20 entries on “Disallow Table”. For example, in the USA, you can set the pay-per-call number prefix to “1-900” in the “Disallow Table” for not allowing users to make long distance calls. Setting CO Priority You can assign the priority of CO Lines or CO Line Groups for extensions of the CoS to get when placing outgoing calls.

  • Page 123: Automatic Route Selection (Ars)

    Chapter 6 Group Management If you have different CO lines for different departments, it is possible to set different types of Class of Service and assign the pre-defined CO Line Priority to CoS. The department will get different CO Line numbers when pressing the CO line access code, such as “0”.

  • Page 124: Automatic Alternate Route (Aar)

    Chapter 6 Group Management Angeles (e.g. 1 213 XXXXXXX) through an off-premises gateway in LA, you can enter “4” here. The system will automatically delete the first 4 digits (area code: 1 213). The gateway in LA will only dial the numbers followed by the area code and turn this call to be a local call.

  • Page 125: Operator

    Chapter 6 Group Management Go to Main Menu > Group Management >Class of Service. Select a “Class of Service” from the CoS list and then click “AAR”. Enter the digits you could like to modify. You can enter up to 28 digits of numbers here but the dialed string should be unique.

  • Page 126: Authorization Code

    Chapter 6 Group Management Go to Main Menu > Group Management > Operator. Input Operator Access Code. You can reach Operator via Operator Access Code. Enter Operator extension or Extension Group code in Business Hour, Break Hour, After Hour, Closed Hour and Holiday. About the settings of Business Hours and Holidays, please refer to Chapter 3 System Configuration.

  • Page 127: Boss And Secretary

    Chapter 6 Group Management With provided Authorization Code, users can make calls from an extension with limited call permission. Lift the handset or press Speakerphone button. Wait for the dial tone and dial the CO line access code such as “0”. Dial the phone number.
  • Page 128 Chapter 6 Group Management Delay Ring: You could also set the boss phone to ring a little bit later than the secretary. So that the secretary’s phone could ring first and pick up the call. When selected, set the delay ringing time. Go to Main Menu >...

  • Page 129: Chapter 7 Voice Mail Configuration

    Chapter 7 Voice Mail Configuration Chapter 7 Voice Mail Configuration Chapter 7 Voice Mail Configuration InterPBX Communication System offers full-featured auto-attendant, voice-mail and unified messaging features within the Voice Mail Server. The Voice Mail Server is integrated with the PBX Server or can be deployed as a stand-alone server.

  • Page 130: Voice Mail Parameters

    Chapter 7 Voice Mail Configuration Voice Mail Parameters When adding a new extension, its associated mailbox is created automatically. In mailbox, you can edit the parameters and the limit the storage capacity for each voice mailbox to save system storage space. Go to Main Menu> VM Configuration>Voice Mail Parameters.

  • Page 131: Messages Storage Settings

    Chapter 7 Voice Mail Configuration Inter-digit timeout is the interval between two digits entered. If callers don’t enter the next digit within the pre-defined time, the system will assume the input action ends. AA timeout is the duration that callers have to enter the digits after the AA greeting plays.

  • Page 132: Adjust Gain Level

    Chapter 7 Voice Mail Configuration system will call the pre-defined extension for new messages after Ring Notification Interval. Ring Notification Try: The system tries to notify users of new messages according to the times of “Try”. The system will stop ring notification when users choose to save or delete the new messages after retrieving them.

  • Page 133: Leave Message Directly

    Chapter 7 Voice Mail Configuration Announce Call Transfer: If selected, the system will announce the call transfer prompt, “Please hold, while I transfer you to … ” When it is disabled, the call will be transferred without the announcement. Announce Name: If enabled, the system will announce the extension number or the name recorded in the personal mailbox.
  • Page 134 Chapter 7 Voice Mail Configuration Transfer to Extension: Select one of DTMF digits as “Transfer to Extension” according to the first digit of extension numbers. For example, set “1” as “Transfer to Extension” when the first digit of the extension numbers start with “1”.

  • Page 135: Before Leaving Message Timeout

    Chapter 7 Voice Mail Configuration Select one of “Timeout Action”. If the system gets no response from the caller after transfer announcement is played, the system will perform according to the Action set in “Timeout”, just like “Access Mailbox”, “Operator” or “Hang up”. Before Leaving Message Timeout The system waits for the caller to input any digits after it plays the transfer announcement.

  • Page 136: Planning An Aa Menu

    Chapter 7 Voice Mail Configuration ABC Technology Auto-Attendant Flow 001 - Business Hours Main Menu Welcome to ABC Company, If you know your Extension: party’s extension, please enter it now. Press 1 for 2nd Language, press 2 for Service 400-450 500-550 Department, press 3 for Information Center 600-650...
  • Page 137 Chapter 7 Voice Mail Configuration Go to Main Menu> VM Configuration>AA Management. Select an entry from the list and click on the Modify button. In “Description” shown as blank, describe the purpose for this AA Menu, for example, “Business Hours”. Assign an “Access Code”...

  • Page 138: Recording Aa Menu Greetings

    Chapter 7 Voice Mail Configuration reach extension "100" and “Lead to Extension Number” is set on "3", the caller should press "3” and then “100" for reaching extension 100. Transfer to Extension: The assigned DTMF digit is the first digit of an extension to be transferred.
  • Page 139 Chapter 7 Voice Mail Configuration Go to Main Menu> VM Configuration>AA Management. Select an entry from the list and click on the Modify button. If greetings have been recorded in the AA Menu, “Y” will be displayed by the Greeting section. If “N” is displayed, it means there is no greeting for this AA Menu.

  • Page 140: Co Priority Of Notification

    Chapter 7 Voice Mail Configuration The administrators will be asked to enter a three digit Function Code in order to edit. Greeting Recording Password only allows administrators to record greetings in Function Code 330. Enter three digits AA Menu ID (000~299) to edit, save or review recordings followed by voice guidance.

  • Page 141: Chapter 8 Operation Management

    Chapter 8 Operation Management Chapter 8 Operation Management Operation Management consists of system reports. Including backup, restore and upgrade options for handling system files and configurations to ensure optimum InterPBX performance. Furthermore, administrators can download call logs for review.

  • Page 142: General Information

    Chapter 8 Operation Management General Information General Information keeps records of Product ID, System Version, Free Disk Space, Last Backup Time, Last Restore Time and Devices image version. Go to Main Menu> Operation Management> General Information to check system information. Check Software Version PBX Server: As above mentioned, Administrators can check PBX Server system version on General Information.

  • Page 143: License Key

    Chapter 8 Operation Management License Key If you would like to expand the systems capacity, add voice gateways, IP phones, professional recording systems or CTI Gateways, you will need to add License Keys to upgrade the system. Go to Main Menu> Operation Management> General Information. Select “Add”...

  • Page 144: Setting Default Class Of Service

    Chapter 8 Operation Management Setting Default Class of Service Before starting the Auto Discovery, set a default Class of Service that will be applied to all IP phones. Afterwards the PBX Server will detect the IP and MAC addresses of IP phones with Auto Discovery. Go to Main Menu>...

  • Page 145: Restore System Files

    Chapter 8 Operation Management can be restored and uploaded to the system if necessary. The recorded voicemail prompts and greetings will also be saved. Go to Main Menu> Operation Management> Backup System Files. The system will generate one “backup.dat” file while “Starting Backup” is selected.

  • Page 146: Application Upgrades

    Note that there must be no ports occupied when the system reboots. DSG InterPBX Communication System provides Call Detail Records (CDR) which reports the activities of each extension, including raw data of date, time,...
  • Page 147 Chapter 8 Operation Management Go to Main Menu> Operation Management> Download CDR Data. Select the types of calls you want to download, such as international calls, long distance calls, local call or incoming calls. Input the starting and ending dates to retrieve the collection of CDR. Click Download CDR File button.

  • Page 148: Billing System

    Chapter 8 Operation Management Dialed Number: The phone numbers dialed. Start Time/Duration: Starting time and ending time of the calls. The unit is in seconds. Auth. Code: The authorization code been used to make this call. Calling Name: If your telephone company provides this service, calling party’s name, will be displayed as well.

  • Page 149: Reset To Default

    Chapter 8 Operation Management You may need to reboot the system under the following circumstances: After you upgrade/install PBX Server program or new application software After you restore the backup file to the system After you change the IP settings of your PBX Server You may need to turn off the system under the following circumstances: Before you make any hardware changes or remove the PBX Server Before you expand gateway ports/modules...

  • Page 151: Chapter 9 Report Management

    Chapter 9 Report Management Chapter 9 Report Management The InterPBX Communication System provides summaries including system information, gateways, joint servers, extension groups, CO line groups, system logs and all extensions for you to review, manage and search the various aspects of the system.

  • Page 152: System Summary Report

    Chapter 9 Report Management System Summary Report System Sum Report displays the system configurations. Go to Main Menu> Report Management> System Sum Report. System Summary Report includes: System Information: this includes System General Information, Business Hours, Call Restriction, System Speed Dialing, Operator Information, and License Information.

  • Page 153: Extension Report

    Chapter 9 Report Management Extension Report You can view extension number summaries in this section. Go to Main Menu>Report Management>Extension Report. Select extension type(s) from All, InterPhone, SLT, Off-Premises or CO Line. Select a report type from “Itemize” and “Comprehensives”. Click the Generate Report button.

  • Page 155: Chapter 10 Multi-Server Management

    Chapter 10 Multi-Server Management Chapter 10 Multi-Server Management InterPBX Communication System employs a distributed NeuralServer Architecture that enhances the scalability and reliability of the system. The NeuralServer Architecture allows multiple PBX Servers to coexist, communicate and even backup each other. With Joint Server technology, companies have the option to interconnect PBX Server located in different branches via public IP networks or VPN connections.

  • Page 156: Server Information

    Chapter 10 Multi-Server Management Server Information When administrating more than one PBX Server, either for the purpose of communication or backup, you need to assign Server IDs for each of the PBX Server to be connected. Go to Main Menu>Multi-Server Management>Server Information. Assign an ID to this PBX Server at “Server ID”.

  • Page 157: Assigning Slave Pbx Server

    Chapter 10 Multi-Server Management Assigning Slave PBX Server On both Master and Slave PBX Server, you need to assign each system’s role so it can become the redundant server and back up each in the event of an emergency. From the Mater PBX Server, go to Main Menu>Multi-Server Management>Redundant Server.

  • Page 158: Joint Server

    Chapter 10 Multi-Server Management Install Slave PBX Server, go to Slave PBX Server’s Main Menu>System Configuration>System Parameters then enter the IP address, Gateway IP and Subnet Mask. For more details, please see Chapter 2 Installing InterPBX Communication System/Installing PBX Server and Setup PBX Server’s IP Connectivity.
  • Page 159 Chapter 10 Multi-Server Management Go to Main Menu>Multi-Server Management>Joint Server. Click the Add button to create a Joint Server. Input remote PBX Server’s Server ID at “Master Server ID”. Input the remote PBX Server’s IP address at “Master Server IP”. If the remote PBX Server is installed behind NAT, select the “Behind NAT”...

  • Page 160: Setting Joint Server Co Lines Access Control

    Chapter 10 Multi-Server Management Note: You have to set your system information on the Joint Server setting section of the remote PBX Server. Setting Joint Server CO Lines Access Control After you create a Joint Server, you will have access to remote IP phones, SLT ports and CO Line ports via the links between your InterPBX and the Joint Servers.

  • Page 161: Setting Joint Server Extension List

    Chapter 10 Multi-Server Management At “Max Link” box, input the maximum number of calls that can be placed to a Joint Server at a time. The availability of the voice channels is based on the bandwidth between your PBX Server, Joint Server and the CODEC used.

  • Page 162: Joint Server Status

    Chapter 10 Multi-Server Management Go to Main Menu>Multi-Server Management>Joint Server. Select a Joint Server from the list and click the Members button. Input the remote extension number range that can be reached from your side and click the Add button. The extension numbers might include IP phones, analog phones and CO Line port extension numbers.

  • Page 163: Appendix A: Function Code List

    Appendix A Function Code List Appendix A: Function Code List During a call, if you want to activate a function, please press the Transfer button first and then enter the function code. For example, if you want to initiate a conference call, please put all the members on hold.
  • Page 164 Appendix A Function Code List Function Feature access code Description buttons with lowest number will take the first call. Call Hold Hold Button or #12 To place a call on hold. Press again (on analog phones) to retrieve the call. Call Hold Retrieve CO #13 + CO Line Extension To retrieve an incoming call placed on hold.
  • Page 165 Appendix A Function Code List Function Feature access code Description #17 + 0 (Disable DND) function. External Paging The External Paging Code Broadcast through an external of a specific Voice amplifier connected to Voice Gateway Gateway. Please consult your administrator for the external paging code.
  • Page 166 Appendix A Function Code List Function Feature access code Description accessing. System Speed Dial #20 + System Speed Dial To dial a number defined on the Number (e.g. 000) System Speed Dial Number. Transfer to Ext VM #24 + Extension No. To transfer a call to the extension’s voice mail.

  • Page 167: Appendix B: Retrieving Voice Messages And Recordings

    Appendix B Personal Voice Mailbox 167 Appendix B: Retrieving Voice Messages and Recordings Listening messages from your extension Press the Message button to access mailbox. (Or press ##) Enter your password and then press #. (The default password is blank.) The system will announce the number of messages you have.
  • Page 168 Appendix B Personal Voice Mailbox This function also allows you to play the message for virtual extensions or extension groups. Listening messages from AA menu If the Administrator has assigned a DTMF key as Access Voice Mail in the AA menu, you can listen to your voice messages from other extensions or from any telephones.
  • Page 169 Appendix B Personal Voice Mailbox 169 system is required by Savanna Series. Activate the Recording 1. During a call, press the specific programmable button or REC/PLAY button to record. 2. After the call completes, the system will stop recording automatically. Play Recordings 1.

  • Page 171: Appendix C: Interpbx Management Website

    Appendix C InterClient Utility Appendix C: InterPBX Management Website InterPBX system provides a web-based extension management tool allowing extensions users to edit personal extensions. You can edit options including Button Mapping, Station Speed Dialing, Answer Option, Mailbox, Message Notification, Distribution List, and Change Password.
  • Page 172 Appendix C InterClient Utility...

  • Page 173: Appendix D: Terminologies

    Appendix D Terminologies Appendix D: Terminologies 802.1p An IEEE standard for QoS. It uses 3 bits allowing switches to reorder packets based on priority level. 802.1Q An IEEE standard for QoS. It provides VLAN identification, priority and QoS levels. 10BaseT A type of IEEE802.3 Ethernet network providing 10 M bps with a maximum segment length of 100 meters.
  • Page 174 Appendix D Terminologies of speech at 64 Kbps. G.723.1 A compression standard encoding/decoding of speech at 6.4/5.3 Kbps. G.729 A compression standard encoding/decoding of speech at 8 Kbps. IP Address An 8-bit number (in IPv4) to network enabled device accessing the Internet.

  • Page 175: Appendix E: Default Values

    Appendix E Default Values Appendix E: Default Values InterServer Default IP Address 192.168.1.200 Default Gateway 192.168.1.254 Subnet Mask 255.255.0.0 168.95.1.1 Login User Name Admin Password 0000 VG5000 Default IP Address 192.168.1.201 Default Gateway 192.168.1.254 Subnet Mask 255.255.0.0 PBX Server 192.168.1.200 Password 1234 IP Phone Default...

  • Page 177: Appendix F: Dtmf Programming

    Appendix F DTMF Programming 177 Appendix F: DTMF Programming There is an alternative way of programming VMS Server. Through a touch-tone telephone, you can edit system parameters or record greeting from anywhere. Entering the DTMF Programming Mode 1. Call from a telephone to one of the CO lines (e.g. Tel. 5551234)connected to the IP-PBX or call into an AA Menu access code (e.g.
  • Page 178 Appendix F DTMF Programming Signal Telephone Input Code DTMF * DTMF 0 DTMF # First Flash Second Flash 0.5 sec Pause Time Extension 1 sec Pause Time Timeout DTMF A DTMF B DTMF C DTMF D Extension Digit Ignore New Message Number VMS 3-Digit Function Code List: Func.
  • Page 179 Appendix F DTMF Programming 179 Func. Description Input format Valid Range Default Code Name Directory X + # X = 0 (first name), 1(last 0 = First Name Listing name) Transfer Option X + # X = 1 ~ 10 sec(s) 1 sec(s) Timeout Default Language X + #...
  • Page 180 Appendix F DTMF Programming Func. Description Input format Valid Range Default Code Extension 08 = Direct Transfer to Extension 09 = Transfer to Mailbox 10 = Direct Transfer to Mailbox 11 = Access Mailbox 12 = Name Directory 13 = Operator 14 = System Programming Mode 15 = Repeat Menu...
  • Page 181 Appendix F DTMF Programming 181 Func. Description Input format Valid Range Default Code Announce Call X + # X = 0 (disable), 1 1 = enabled Transfer (enable) Announce Name X + # X = 0 (disable), 1 1 = enabled (enable) Leave Message X + #...
  • Page 182 Appendix F DTMF Programming Func. Description Input format Valid Range Default Code Port-To...

  • Page 183: Appendix G: System Capacity

    Appendix G System Capacity Appendix G: System Capacity The maximum system capacity of the InterPBX System is as below but might be limited to the license you purchased. PBX Model Blaze5000 Savanna8000 Blaze1200 Description Extensions (incl. IP, analog, software, SIP, off-premises, virtual phone &...
  • Page 184 Appendix G System Capacity PBX Model Blaze5000 Savanna8000 Blaze1200 Description Class of Service Extension Groups Trunk Groups Button Mapping Groups Conference Sessions Parking Slots System Speed Dial Numbers 1000 (000-999) 1000 (000-999) 1000 (000-999) Personal Speed Dial 100 (00-99) 100 (00-99) 100 (00-99) Numbers Holidays...

  • Page 185: Index

    Index Index 802.1p/Q............. 38 Class of Service........82, 119 AA Menu ..........136 CO Line Extension Number .....53 AA Menu Greetings ........ 139 CO Priority of Class of Service ....122 AAR............124 CO Priority of Notification .....140 Add SIP Extensions........79 CODEC ..........53, 82 Add SIP Proxy ...........
  • Page 186 Index First-Digit Timeout........47 Music On Hold ........24, 38 Flash Time ..........55 Name Directory........130 Flash Timing ..........54 NAT .............37 Function Code..........44 NAT ............161 General Parameters........36 NAT Proxy ..........73 Group Administrator Password.... 107 Notification ..........93 Group Answering Option ...... 110 Off-Hook Access to ........82 Group Mailbox.........
  • Page 187 Index Store on Demand List ....... 61 Trunk Disconnect Timer ......120 System Capacity ........185 Trunk to Trunk Transfer ......91 System Date/Time ........46 Unified Messaging ........94 System Log ..........154 Upgrade VG5000........23 System Speed Dialing ....... 41 Upgrades ...........148 System Summary Report......

This manual is also suitable for:

Interpbx blaze1200Interpbx savanna8000

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