SDX Audio index TT 3 User Manual

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INDeX TT 3/5

Turret Guide

By SDX Business Systems plc

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Page 1 INDeX TT 3/5 Turret Guide By SDX Business Systems plc...
Page 2: Table Of Contents
Contents Contents Introduction..................3 TT Turret Features ...............4 Quick Summary................6 ACD Working................8 Answering Calls .................10 Actions During a Call..............12 Making Calls................14 Speed Dials, PIN & Account Codes..........16 Busy or Unanswered ..............18 Transfer, Park & Hold Calls............20 DSS Keys ..................22 Manager-Secretary Working .............24 Manager-Secretary Setup............26 Ringer Controls................28 Other Features ................30...
Page 3: Introduction
Introduction – Page 3 Introduction Using This Guide This guide is for the TT 3 and TT 5 turrets used on the INDeX telephone system. To check what type of TT turret you have, press PROGRAM. The turret displays its directory number and type.
Page 4: Tt Turret Features
Page 4 TT Turret Features Introduction to TT Turrets "When at last this little The diagram shows the main features of a TT display turret, instrument appeared, the term covers TT 3 and TT 5 turrets. consisting, as it does, of parts everyone of which is familiar to us, and capable of being put together by an...
Page 5 TT Turret Features – Page 5 Headset Connection & Use TT turrets are designed for headset use. Pressing ANSWER RELEASE has the same effect as lifting or replacing the handset on a normal phone. Headsets should be connected to the barrier box supplied with the turret.
Page 6: Quick Summary
Page 6 Quick Summary Introduction <value> = Enter value required (eg. turret number). (note) = Note, {option} = Optional step X...Y = Enter value in range X to Y. < > = Use -display keys to change or select. ACD Working For full details, see page 8.
Page 7: Speed Dials
Quick Summary – Page 7 Speed Dials For full details, see page 16. To use a system speed dial by number: SPEED DIAL, SYSTEM, 100...999 To use a system speed dial by name: SPEED DIAL, INDeX, <letter key>, < (Names)> CALL To use a personal speed dial: SPEED DIAL, OWN, 0...9 To store a personal speed dial: For external numbers, put 9 before the number.
Page 8: Acd Working
Page 8 ACD Working Overview of ACD Typically agents on a phone system are grouped together, eg. sales group, technical support group. ACD (Automatic Call Distribution) routes calls on the sales number to any free agent in the sales group. As an ACD agent you have a log on number.
Page 9 ACD Working – Page 9 Stopping Work Temporarily - Busy You can stop receiving ACD calls without logging off. – Busy Wrap Up: Use this when at your desk but doing other work. You can still see your own status time plus view details of waiting ACD calls (see page 9).
Page 10: Answering Calls
Page 10 Answering Calls Answering Normal Calls When calls arrive, the display shows information about the call before you answer. It gives a repeated double flash for external calls or a repeated single flash for internal calls. The ringer also shows the call type by a repeated single or double ring if on (see page 28).
Page 11: Answering A Callback
Answering Calls – Page 11 Automatic Call Connection - Free Flow (Force Feed) Free Flow - Alias: The System Manager can set a turret to free flow mode. In - Force feed. this mode, the system connects external calls automatically after giving a single tone (but not transferred external calls).
Page 12: Actions During A Call
Page 12 Actions During a Call Answering a Call Waiting A fast flashing lamp means someone has 'camped on' to your turret (see page 19). Press the -symbol (if shown) opposite the name to switch between details of the waiting and current call.
Page 13 Actions During a Call – Page 13 Answering an Alert Alert - Alias: If ON HOLD appears during a call, an extension with your - Polite intrusion. number set as a Soft DSS key has sent you an alert (see page 25).
Page 14: Making Calls
Page 14 Making Calls Notes on Making Calls When making calls, the display shows details about call progress, time, etc. It also shows messages if you cannot make the call. To simplify dialling, the system also stores speed dials for use by all extensions (see page 16). You can also store your own frequently used numbers as speed dials.
Page 15: Making Internal Calls
Making Calls – Page 15 Making Internal Calls "My sole inspiration is a During the call, the display shows the call progress. You telephone call from a can also make calls using the INDeX feature (see page director" Cole Porter 15) or DSS keys (see page 22 &...
Page 16: Speed Dials, Pin & Account Codes
Page 16 Speed Dials, PIN & Account Codes Using Speed Dials The system can store external numbers as speed dials. – System speed dials: Ask your System Manager for a list (note that call barring may still apply). Speed Dials - Alias: –...
Page 17 Speed Dials, PIN & Account Codes – Page 17 If ENTER ACCOUNT Appears If ENTER ACCOUNT appears when making an external call, you must enter an account code to continue. The system checks this against its list of codes before allowing the call (To enter an account code at any time during a call see page 12).
Page 18: Busy Or Unanswered
Page 18 Busy or Unanswered Options If Busy or Unanswered Your turret provides several methods for contacting an extension that is busy, not answering calls or set to no calls. These options work for normal, page and diverted calls. – Leave a Message: Lights the lamp of the extension called.
Page 19 Busy or Unanswered – Page 19 Leave a Message You can leave your extension number as a message for someone to call you (see page 10). If their extension has a message lamp, it lights (Supported on all SDX DT, TT, FT- 1M and FT-2/3/4 phones).
Page 20: Transfer, Park & Hold Calls
Page 20 Transfer, Park & Hold Calls Transferring Calls You can transfer a call to an extension that is ringing or giving busy tone. If the call waits unanswered for too long, it may recall to your extension. To transfer a call using hold: 1.
Page 21 Transfer, Park & Hold Calls – Page 21 Parking Calls Park - Alias: You can retrieve parked calls at any other extension on the - Common hold. system. Your turret displays calls you parked by a flashing -symbol next to the line number. You can park several calls at the same time.
Page 22: Dss Keys
Page 22 DSS Keys Setting Up a DSS Key TT turrets have eight DSS keys along their right-hand edge. Each of these can store a line or extension number. They allow you to dial the numbers in a single key press and do actions such as pickup, unpark, etc.
Page 23 DSS Keys – Page 23 BLF Status Lamps The DSS keys on TT 5 turrets incorporate dual-colour BLF lamps. These show the status of the number stored under the DSS key. Red Lamp Signals: Call to/from other extensions. – Slow Flash: Call on line parked at another extension. –...
Page 24: Manager-Secretary Working
Page 24 Manager-Secretary Working Using Soft DSS Keys The system supports a range of functions for users who work together, ie. regularly call and transfer calls between each other. This is called "Manager-Secretary working". Soft DSS displays the name of another extension. The Soft DSS Key Setup: adjacent display key allows you to make calls to that See page 26.
Page 25 Manager-Secretary Working – Page 25 Park Transferring Calls During calls, full line Soft DSS keys display <-PARK next to each extension name. Pressing the -key next a <-PARK option, transfers and parks your call against that extension. To park transfer a call: 1.
Page 26: Manager-Secretary Setup
Page 26 Manager-Secretary Setup Planning Soft DSS Keys When setting up Soft DSS keys you must decide: – How many Soft DSS keys do you want? Half-line mode supports up to 4 keys. Full-line mode supports up to 2 keys but shows more information. –...
Page 27 Manager-Secretary Setup – Page 27 Changing the Soft DSS Display Mode The display mode sets how many Soft DSS keys you can have; 4 in half-line mode or 2 in full-line mode. Note that if you change mode from half-line to full-line, you lose the last two extensions entered.
Page 28: Ringer Controls
Page 28 Ringer Controls Changing the Ringer Volume While altering the volume, the turret rings. To change the ringer volume: 1. Press PROGRAM and then RINGER. 2. Enter the turret's passcode (see page 32). 3. Press VOLUME. The display shows a slider. Adjust this using the -keys on its left (softer) and right (louder).
Page 29 Ringer Controls – Page 29 Setting a Ringer Step If a call rings unanswered, the turret can increase the volume on each ring until it reaches its maximum. You can select several sizes of increase step. This feature is call Persuasive Ringing.
Page 30: Other Features
Page 30 Other Features Personal Alarms You can set the turret to give you an alarm call at a set time on a particular day or type of day (eg. weekdays). The alarm can be normal ringing, music or an announcement. You can also add your own short text message.
Page 31: Forwarding Calls
Other Features – Page 31 Recall Your phone system may connect to another phone system by a fixed line (tie line). If this is the case, you may need to use a 'recall' (your System Manager will advise). To do this a RECALL option appears.
Page 32: Turret Settings
Page 32 Turret Settings The Turret Passcode If the turret displays ENTER PASSCODE, it expects you to dial its four-digit passcode. The default passcode is 0000. Wrong passcode entry can result in the turret becoming barred. Barred turrets cannot access features requiring passcode entry.
Page 33 Turret Settings – Page 33 Displaying Turret Details/Changing the Name You can view the details of the turret's type, number and directory name on the display. You can also edit the name. To display the turret's details: 1. Press PROGRAM and then press SPEAKER. 2.
Page 34: Voice Manager
Page 34 Voice Manager Listening to Voice Messages The system can include an SDX Voice Manager to record messages in your own voice mailbox. Remember to check your mailbox regularly as the Voice Manager can delete messages after set periods. To check your mailbox: 1.
Page 35 Voice Manager – Page 35 Changing Your Temporary Greeting You can replace your mailbox greeting with a temporary one. The Voice Manager will delete it during its daily housekeeping (which normally occurs at night). To add a temporary mailbox greeting: 1.
Page 36: Good Telephone Usage
Page 36 Good Telephone Usage General Usage The phone provides a quick method of communication. However, think carefully about how you use it. Your manner is a key part of the company's and your image. – Speak clearly and maintain a friendly manner. –...
Page 37: Telephone Numbers
Telephone Numbers – Page 37 Telephone Numbers Personal Speed Dials Store Name Number Store Name Number – To store a personal speed dial, see page 16. System Speed Dials Store Name Store Name Store Name Internal Turret Numbers Extn Name Extn Name Extn Name INDeX - TT 3/5 Turret Guide...
Page 38: Glossary
Page 38 Glossary FFLINE (Automatic Call Announcer) Messages played to A term used to mean out of service/not working. waiting callers and used for system or personal alarms A one-way call which connects without ringing CCOUNT ODES and uses the speaker of the turret(s) called. Also A code of up to 12 digits that the system outputs called a broadcast call.
Page 39: Index
Index – Page 39 Index Abbreviated dialling 16 Customise mailbox 35 Lamp 5 Roaming 17 Version 31 ACCOUNT 12 Day alert number 35 LANGUAGE 33 Polite intrusion 25 VIEW 9 Account codes Dial ahead 21 Leave message 19 Popup messages 9 Viewing angle 40 Forced 17 Directory 15...
Page 40: Index - Tt 3/5 Turret Guide 38Gde00001Sab - Issue 6 (June
Wall & Desk Brackets: Plastic 'shoes' exist which clip onto the base of DT & TT turrets. These raise the desktop viewing angle of the turret. They also reverse for turret wall mounting (with the addition of two screws). To do this you require one pair of brackets per turret.

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