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T-COM Comfort Pro A IAB User Manual

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Comfort Pro A IAB
User Guide

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Summary of Contents for T-COM Comfort Pro A IAB

  • Page 1 Comfort Pro A IAB User Guide...

  • Page 3: Table Of Contents

    Scope of Features ......10 ■ Call Number of Comfort Pro A IAB ... 10 ■...
  • Page 4 ■ Forward Message with Comment... . 15 ■ Remote Access and Remote Control..15 Operating Functions ......16 ■...
  • Page 5 Configuration and Administration Using Comfort Pro A IAB Preset Functions ....... 32 Setting Functions ….
  • Page 6 ■ … via the Telefonie-Assistent Application ..35 Calling Your Voicebox from an Internal Terminal. . . 37 Signalling of New Messages ....40 ■...
  • Page 7 Programming a Function Key ....47 The “Voicebox” MenuCard ..... . 48 The Voice Menu of the Answering Machine .

  • Page 9: The Integrated Answering Machine: Comfort Pro A Iab

    Thanks to its enhanced features and simple operation, it can be used to effec- tively improve your internal and external voice communications. The Comfort Pro A IAB programme provides you with an additional tool. It enables you to administer voiceboxes and access and process messages from them.
  • Page 10 The individual chapters contain background information and concrete oper- ating instructions which will help you to work with the Comfort Pro A IAB pro- gramme. The graphic overview of the voice menus in the appendix to this user guide provides you with a summary of their available functions.

  • Page 11: Features

    Comfort Pro A IAB programme on corded and cordless system ter- minals and on standard DTMF (dual-tone multifrequency) terminals. Most features provided by the Comfort Pro A IAB programme can be set di- rectly on the terminals without the aid of a PC. The configuration and admin- istration of the programme are supported using the Comfort Pro S/ T-Comfort 930 DSL’s Web console and are explained in detail in the online...

  • Page 12: Scope Of Features

    Features Scope of Features Call Number of Comfort Pro A IAB The answering machine is accessed via an internal or external call. Your sys- tem administrator configures an appropriate subscriber call number in the Comfort Pro S/T-Comfort 930 DSL and gives it to the subscribers who have their own voicebox.

  • Page 13: Call Number And Time Stamp

    Features Code-number procedures can be executed on the answering machine at all times by post-dialling digits – immediately after dialling the call number and before or during prompt texts. Call Number and Time Stamp All incoming messages in the voicebox are automatically stamped with their date and time of arrival.

  • Page 14: Courtesy Service

    Features Courtesy Service The answering machine supports the Courtesy Service feature for config- ured user groups as well as for the external call numbers of the multi-terminal and system connection. Every caller hears the central welcoming text as- signed to the user group or call number after a specified number of rings. This text could be a current advertisement, for example.

  • Page 15: E-Mail Notification Of Incoming Messages

    Features Users of system telephones, e.g. a Comfort Pro P 300 are notified via an LED and the display. On cordless system terminals, e.g. a Comfort Pro CM 300 handset and in the Telefonie-Assistent application, new incoming messages are indicated by special icons.

  • Page 16: Notification Call

    Features Notification Call Voicebox owners can also be notified of the arrival of messages in their voiceboxes on a different terminal. After accepting the call and entering their PINs, owners are directly connected to their voiceboxes. Secretarial Function The owner of a voicebox can define a secretarial call number that is called when incoming messages arrive in the box.

  • Page 17: Forward Message With Comment

    Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. The owner of a voicebox can add a comment to a message and forward it in- ternally to the owner of another voicebox.

  • Page 18: Operating Functions

    Features Operating Functions PIN-protected Voicebox All voicebox owners can safeguard the access to their voiceboxes with a se- cret code and can change this user-specific PIN as they please. The PIN query can be switched on/off at any time. Call Forwarding to Voicebox Voicebox owners can set call forwarding to their voiceboxes and can choose between call forwarding on busy, after time and immediately.

  • Page 19: Activating/Deactivating Your Voicebox

    Features Using the secretarial function, it is possible to have another subscriber call number called directly instead of your voicebox. If the secretarial call number is an external call number, the LCR (Least Cost Routing) configured in the Comfort Pro S/T-Comfort 930 DSL can be evaluated. This requires the voice- box owner to belong to a user group with the authorisation LCR at call for- warding to external.

  • Page 20: Messages

    Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. Listening to, Repeating and Deleting Messages Voicebox owners can listen to newly-arrived and old messages in the box and delete the ones they have already listened to, either all at once or one at a time.

  • Page 21: Rewinding

    Calling a Caller Back Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. Voicebox owners on a system terminal can also answer received messages directly.

  • Page 22: Forwarding A Message

    Forwarding a Message Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. Each voicebox owner can forward a received voice message to another voi- cebox owner and, at the same time, add a spoken comment to the message.

  • Page 23: Leaving A Message

    Leaving a Message Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. Every voicebox caller has the possibility of recording a voice message for an- other voicebox on their own voicebox and to send it.
  • Page 24 Scope of Delivery The following components are included in the scope of delivery: ■ the licence confirmation for the “Comfort Pro A IAB” ■ with a T-Comfort 930 DSL: a CompactFlash card with 32 MByte of memory, unprogrammed ■...
  • Page 25 “Comfort Pro A IAB” user guide (is included on the T-Comfort 930 DSLComfort Pro S product CD as a PDF file) ■ the “Comfort Pro A IAB” short user guide (is included on the Comfort Pro S/T-Comfort 930 DSL product CD as a PDF file) ■...
  • Page 26 (one outgoing, one incoming) Licence for 10 voiceboxes maximum recording time: 1 hour ■ Comfort Pro A IAB 16+, the integrated answering machine of the T-Comfort 930 DSL in its extended version: 128 MBytes CompactFlash card, uses four channels,...

  • Page 27: Safety Precautions

    D A N G ER ! High voltage inside the device. Note: T-Com does not accept any liability for the correct functioning of the “Comfort Pro A IAB” pro- gramme package where a memory card other than the one provided is used.

  • Page 28: To Install A Memory Card

    Installing the Memory Card To install a memory card … 1. Unplug the T-Comfort 930 DSL. 2. Open the T-Comfort 930 DSL housing cover. Caution! Make sure you protect yourself against static discharge. Static electricity can damage the memory card. To avoid such damage, the static electricity must be earthed from your body.

  • Page 29: Licensing: The Activation Procedure

    To activate the programme package … 1. In the Configurator’s SYS Configuration: Licences menu, enter the activation key for the Comfort Pro A IAB programme package. This acti- vates the package. 2. Then save the Comfort Pro S/T-Comfort 930 DSL configuration. The acti- vation key is then also saved in the configuration file.

  • Page 30: Configuration And Administration

    To configure the answering machine … 1. Select the optional component Comfort Pro A IAB Audiodatei in the SYS Configuration: Components menu in the Configurator and load a voice file.
  • Page 31 5. Configure one or more voiceboxes for Comfort Pro S/T-Comfort 930 DSL users in the Comfort Pro A IAB: Voiceboxes menu (but only up to the maximum number of licensed voiceboxes) Please refer to To administer voiceboxes … starting on page 30 below.
  • Page 32 Off the feature. 3. Activate the option Central welcoming track changeable for a voicebox in the Comfort Pro A IAB: Voiceboxes menu. 4. Call this voicebox and configure one or several announcement texts (up to eight are possible) in the voice menu of the answering machine, menu 4 “Central welcoming texts”.
  • Page 33 Configuration and Administration The system’s storage capacity is dynamically spread across all voice- boxes (i.e. across all users who have a voicebox). For this reason, the maximum possible recording time for a voicebox also depends on the number of voiceboxes configured. ■...

  • Page 34: Preset Functions

    Using Comfort Pro A IAB For each call number, you can individually define whether or not calls are to be diverted to the voicebox and how this should be done (immedi- ately, after time, on busy, on busy & after time). In addition, you can de- fine whether call diversion should apply only to internal calls (Int.

  • Page 35: Setting Functions

    Using Comfort Pro A IAB ■ Whether or not you have remote access to your voicebox – i.e. from a ter- minal other than the one assigned, and ■ Whether or not you are authorised to edit central welcoming texts for the Courtesy Service feature.

  • Page 36: On The Terminal

    Using Comfort Pro A IAB … on the Terminal To access messages and configure your voicebox to your personal require- ments, call the answering machine on the internal call number set up by your system administrator (see also Calling Your Voicebox from an Internal Terminal starting on page 37).

  • Page 37: Via The Telefonie-Assistent Application

    Using Comfort Pro A IAB Note: If you call your voicebox while another caller is connected to it, you will get a message telling you that it cannot be accessed at the moment. On a system terminal you can programme a function key to access voicebox messages (see Programming a Function Key starting on page 47).
  • Page 38 Using Comfort Pro A IAB The Configuration window will then open. The current configuration of your voicebox is displayed in the Voicebox section. Via the Voice boxes - Announcements section, you can listen to, record and select welcoming and closing texts.

  • Page 39: Calling Your Voicebox From An Internal Terminal

    Using Comfort Pro A IAB Calling Your Voicebox from an Internal Terminal There are two ways for you to have direct access to your voicebox from an in- ternal terminal: … from a telephone whose call number is not assigned to your voicebox 1.
  • Page 40 Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. … from a telephone whose call number is assigned to your voicebox 1. Enter the internal call number your system administrator has configured for the answering machine.
  • Page 41 Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. If you are using the answering machine on a Comfort Pro S/ T-Comfort 930 DSL system telephone, you can also access your voicebox by...

  • Page 42: Signalling Of New Messages

    Using Comfort Pro A IAB menu, where you can also change the PIN (see Menu “3 Central settings” starting on page 53). If you forget your voicebox PIN, your system administrator can reset it to its factory setting, enabling you to define a (new) PIN for your voicebox.

  • Page 43: In The Telefonie-Assistent Application

    Using Comfort Pro A IAB … in the Telefonie-Assistent Application New voicebox messages are entered in the call list and are indicated by the icon. … on Standard Terminals New messages can be signalled by means of a notification call on standard terminals.

  • Page 44: Accessing And Editing Messages

    Using Comfort Pro A IAB Accessing and Editing Messages … on the System Telephones 4 Voicebox 1. Press the Info key short and select item or press the function key you have programmed (see Programming a Function Key starting on page 47). You will see a list of incoming messages. New mes- sages which have not been listened to yet are marked with a “+”;...

  • Page 45: On The Handsets

    Using Comfort Pro A IAB Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. Info displays the caller’s call number or user name, as well as the time and date of the message.

  • Page 46: In The Telefonie-Assistent Application

    Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. Info displays the caller’s call number or user name, as well as the time and date of the message.

  • Page 47: On Standard Terminals

    Using Comfort Pro A IAB You will see a list of calls which have not reached you. Voicebox mes- sages are indicated by the icon. 3. Click on one of the icons to listen to the message. If you wish to call the caller back, click on the caller’s call number (if this has been transmitted).

  • Page 48: Calling Your Voicebox From A Remote Terminal

    Using Comfort Pro A IAB Calling Your Voicebox from a Remote Terminal If your system administrator has set Remote control authorisation for a voice- box, you can also access and configure this voicebox from an external termi- nal. There are two ways to access your voicebox from an external terminal: …...

  • Page 49: Using The Call Number Of Your Telephone

    You can skip the text by pressing the hash key #. Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. 2. Enter your voicebox’s secret code.

  • Page 50: The "Voicebox" Menucard

    Using Comfort Pro A IAB You can also programme another function key for making voicebox calls. Press and hold down the programmable key, then select … Features and confirm by pressing the OK key. Main menu 9 Voicebox From the MenuCard, select the menu item.
  • Page 51 Confirm a recorded comment by pressing the star key. Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. Info displays the caller’s call number and user name as well as the time and date of the message.

  • Page 52: The Voice Menu Of The Answering Machine

    3 Central settings 4 Central welcoming texts 5 Changing a voicebox (on a T-Comfort 930 DSL only with version Comfort Pro A IAB 16+ of the an- swering machine) 6 Recording and sending a message (on a T-Comfort 930 DSL only with the version Comfort Pro A IAB 16+ of the...

  • Page 53: Menu "1 New Messages

    Here you can delete either individual or all the messages as well as immedi- ately returning a call (on a T-Comfort 930 DSL only with version Comfort Pro A IAB 16+ of the answering machine). Example “Listen to message”: 96 0000 2 5 4 You call the answering machine (96).

  • Page 54: Menu "2 Existing Messages

    (7). Note: With a T-Comfort 930 DSL you can carry out this example using the extended version of the Comfort Pro A IAB 16+ integrated answering machine. Menu “2 Existing messages”...

  • Page 55: Menu "3 Central Settings

    Here you can delete either individual or all the messages as well as immedi- ately returning a call (on a T-Comfort 930 DSL only with version Comfort Pro A IAB 16+ of the answering machine). Note: You should make sure you delete messages that are no longer needed.
  • Page 56 Using Comfort Pro A IAB ■ You can record and delete welcoming and closing texts for your voicebox callers, select your personal text for the current prompt and, if you wish, also activate the provided for this purpose standard texts.
  • Page 57 Using Comfort Pro A IAB You can switch on (or off) the announcements stating the call number and the date and time before messages are played back. Example: 96 4321 3 3 3 In the above example you switch the announcement stating the call...
  • Page 58 Callers can now put themselves through to the secretary (on a T-Comfort 930 DSL only with version Comfort Pro A IAB 16+ of the an- swering machine). To do this, they press the star key * when they hear the greeting or have begun leaving a message.

  • Page 59: Menu "4 Central Welcoming Texts

    Using Comfort Pro A IAB Note: The call number for the notification call and the call number of your secretary can be an external call number (for example, for the notification call your pri- vate call number at home). However, you can only use...

  • Page 60: Menu "5 Changing A Voicebox

    Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. The change to another voicebox is only possible if it has the Remote control authorisation.

  • Page 61: Menu "6 Recording And Sending A Message

    Note: With a T-Comfort 930 DSL this feature is only available for the extended version of the Comfort Pro A IAB 16+ integrated answering machine. You are now prompted to record the message and can then send it to the user of the other voicebox.

  • Page 62: Appendix

    Appendix Appendix Technical Data Number of ports Comfort Pro S: Comfort Pro A IAB standard answering machine: 2 Comfort Pro A IAB 10: 4 Comfort Pro A IAB 24: 4 T-Comfort 930 DSL: 1 (1 x outgoing, 1 x incoming)
  • Page 63 Comfort Pro A IAB standard answering machine: 28 minutes Comfort Pro A IAB 10: 6 hours Comfort Pro A IAB 24: 6 hours T-Comfort 930 DSL: with Comfort Pro A IAB 16+: 4 h Languages German, English Maximum message Adjustable (per user)
  • Page 64 Appendix Closing texts Comfort Pro S: (per user) T-Comfort 930 DSL: with Comfort Pro A IAB 16+: 4 Courtesy Service Central welcoming 8 (for entire system) texts Message Waiting Indi- cation (MWI) E-mail on message ar- Yes (configurable via the Telefonie-Assistent appli-...
  • Page 65 Appendix Leaving a message Yes (on a T-Comfort 930 DSL only with Comfort Pro A IAB 16+) Time stamp Length of user PIN 6 digits Model Comfort Pro S: Compact Flash Card, pre-installed on the basic module T-Comfort 930 DSL:...

  • Page 66: Overview: Voice Menu

    Appendix Overview: Voice Menu Central Settings Main menu 1 New messages 2 Existing messages 3 Central settings 4 Central welcoming texts 5 Change voicebox 6 Record and send message 3 Central settings 1 Welcoming texts 1 … 7 Text 1 to text 7 1 Record 8 Select text *) 2 Play...
  • Page 67 Appendix Messages and Central Welcoming Texts Main menu 1 New messages 2 Existing messages 3 Central settings 4 Central welcoming texts 5 Change voicebox 6 Record and send message 1 New messages 2 Existing messages 1 Previous message 2 Repeat message 3 Next message Current message …...
  • Page 68 Appendix Notes...
  • Page 69 Appendix Notes...
  • Page 70 Appendix Notes...
  • Page 72 As of 01.05.2007 Deutsche Telekom AG T-Com, Zentrum Endgeräte Postfach 20 00 53105 Bonn...

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