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TDS TV User Manual

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USER GUIDE
May 2016

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Summary of Contents for TDS TDS TV

  • Page 1 USER GUIDE May 2016...
  • Page 2 Residential Gateway Getting Started | 12 Turn TV On/Off Programming Your Remote Control Pairing Your Wireless Set-Top Box Setting Up Parental Locks TDS TV Basics | 20 The Main Menu The Browse Panel The Program Guide Program Information Recent Channels...
  • Page 3 Pay-Per-View Events | 50 Purchasing a Pay-Per-View Event Watching a Pay-Per-View Event TDS TV Applications | 52 On-Screen Caller ID On-Screen Voice Mail Local Weather System Settings | 54 Screen-Aspect Resolution Closed Captioning System Sound Effects Changing Digital Audio Output...
  • Page 4 If your set-top box gets disconnected from power, it will take three to four minutes to reboot once reconnected. MAC Address If you contact TDS TV technical support, they may need the MAC address for your set-top box. This 12-character number is printed on the label located on the bottom of your set-top box.
  • Page 5 TV to the channel designated by TDS (3 is default). To change this, go to the MENU button or the LEFT arrow and scroll to Settings. Under General category, select RF output channel.
  • Page 6 Record—The red LED indicates a recording is in progress. IR Sensor—Receives the infrared signal from the remote control. Menu—Push to easily access the main TDS TV menu. Arrow Keys—Use to navigate on-screen menus and services. OK—Push to select on-screen items.
  • Page 7 Back View Network—Connects the set-top box to the Ethernet (CAT-5) network at your home, if applicable. This is used when Coaxial cable wiring is not an option. PrPbY—Connects the set-top box to the component video input (YPbPr) on the HDTV. Video Out—Connects to composite input on your HDTV or SDTV.
  • Page 8 Front View Reset—DO NOT PRESS unless instructed by TDS TV customer support. CL/AP Switch—Always switch this toward AP . Ethernet Port—Connects to the TDS TV residential gateway. Power—Connects to the power outlet using the AC power adapter provided. Back View Questions? Call 1-866-44-TDSTV or visit tdstv.com.

  • Page 9: Remote Controls

    Universal Remote Control provided with TDS TV, not your TV remote control or any other remote control. There are two types of TDS TV remote controls: a Cisco remote control and a TDS remote control. To determine which one you have, look for the logo at the bottom of the remote control.

  • Page 10: Remote Control

    Remote Control programmed to work with remote Viewing and Browsing Buttons: Access On-Demand Store Access Interactive Program Guide Access TDS TV main menu and features Advance by day through the Guide Navigate through Returns you to the TDS TV menus with...
  • Page 11 RESIDENTIAL GATEWAY The Residential Gateway connects your home to the TDS network and delivers your TDS TV and Internet service. For information on setting up the Residential Gateway, refer to the “Welcome to TDS Broadband” brochure that was supplied with the gateway.

  • Page 12: Getting Started

    PROGRAMMING YOUR REMOTE CONTROL The Universal Remote Control provided with your TDS TV service is pre-programmed to operate your TDS TV set-top boxes. It can also be programmed to operate other devices such as your TV, DVD, Home Theatre System, and VCR.
  • Page 13 4. Release both buttons. All mode buttons will blink twice. 5. Enter the programming code 9 2 2 using the keypad on the remote control. The mode button you selected blinks twice to indicate a successful entry. 6. Point the remote toward the device and repeatedly press PLAY (don’t hold it) until the device powers off.
  • Page 14 Directions for the TDS Logo’d Remote Control How to automatically search for other device codes 1. Turn on the device you want your TDS TV remote control to operate. 2. Press the button for the device you’d like to program: DVD, Audio, or TV.
  • Page 15 If that doesn’t solve the problem, reboot your WAP by turning it off and then back on. Then, try rebooting your set-top box again. If you don’t have any luck, contact TDS TV technical support at 1-866-44-TDSTV. SETTING UP PARENTAL LOCKS Parental Locks allow you to control the type of programming (live or recorded) your family can watch.
  • Page 16 4. Select Parental locking and press OK on your remote. 5. Use the number buttons on your remote control to enter a four-digit PIN. When typing your PIN, you can press the DELETE button on your remote control to erase the previously typed digit. 6.
  • Page 17 1. Use the RIGHT ARROW on your remote control to select the Change button next to the Channels category. Press OK. The Settings screen appears with a list of all TDS TV channels you subscribe to. NOTE: A lock icon next to the channel name indicates it’s already locked. If it’s locked, viewers can’t view that channel without entering the correct PIN.
  • Page 18 Locking/Unlocking Rated Programs TDS TV allows you to require viewers to enter a PIN to view movies and other programs with a specified rating (according to US TV Parental Guidelines (VChip-style) and/or Movie Ratings (MPAA). Once you’ve entered your PIN and are at the Parental Locking Settings screen, here are the instructions to set ratings limits: 1.
  • Page 19 To turn parental locking back on: There are two ways to restore your parental locking settings, after turning them off temporarily: • Use the POWER button on your remote control: press it to turn your set-top box off and then back on. •...
  • Page 20 TDS TV Basics THE MAIN MENU The Main Menu gives you access to all of TDS TV’s features. Here’s how to access it: 1. Press the MENU button or the LEFT ARROW buttons on your remote. 2. Use the UP or DOWN ARROW buttons on your remote to navigate through the vertical menu bar’s main categories: Search, Browse Live TV, Recorded TV, On Demand, TDS Applications, and Settings.
  • Page 21 Program Guide. Press the REW or FF buttons on the remote to advance by day through the guide. Customize Your Guide No two viewers are the same. That’s why TDS TV gives you the ability to customize your Program Guide. Create a specific guide for each member of the family, hide channels you’ll never watch, or view channels by type, it’s all possible with customization features, which you can learn how to set up and/or...
  • Page 22 Selecting the Primary Guide The primary Guide is the first guide in the GUIDE rotation. To set the primary Guide for GUIDE rotation: 1. Press MENU button or the LEFT ARROW on your set-top box remote control. 2. Press DOWN ARROW to select Settings on the Main menu, and then press OK. 3.
  • Page 23 With a Favorites List, your Program Guide only displays the channels you’ve chosen (rather than listing all the channels available in your TDS TV subscription). You can create up to five Favorites Lists per set-top box. Create one for specific members of the family (Kid’s list, Mom’s list, etc.) or by channel type (sports list, movie list, etc.).
  • Page 24 To quickly and easily add a channel you’re watching to an existing Favorites List, do this: 1. While watching TV, press ENTER on your remote. The Viewing Options menu will appear. 2. Use the DOWN ARROW to highlight Add to favorites, then press OK. Note: If more than one Favorites list is save, use the ARROW buttons to select the favorites list you want the channel added to, and press OK.
  • Page 25 The picture-in-picture at the bottom of the screen shows the program currently playing on each channel. 4. Use the ARROW buttons and the OK button to: • Hide a channel currently displayed in the Program Guide by un-checking the marked box. •...
  • Page 26 From Alternate Audio you can change a program’s language, when alternate languages are offered. RECENT CHANNELS TDS TV gives you quick, easy access to the last five channels you’ve visited (since turning on your set-top box). Here’s how: 1. Press the LAST button on your remote. The recent channel panel appears on the top of your TV screen.
  • Page 27 TURNING OFF SCREEN SAVER If a still image is left on your TV for more than 30 minutes (i.e. you have paused a recording) TDS TV automatically switches to screen saver mode. To turn off the screen saver, press any button on your remote control.
  • Page 28 4. Then press OK on your remote: Note: Overriding parental locks does not apply to rental locks. You must still enter a PIN to rent programming. Questions? Call 1-866-44-TDSTV or visit tdstv.com.
  • Page 29 Recording TV Programs With a TDS TV Connected-Home DVR, you can watch TV when it’s convenient for you! Schedule your favorite shows and movies to record then replay them whenever you want. And, keep them as long as you want. You can record a single program or an entire series of episodes. It’s easy to do and completely up to you.
  • Page 30 When you’re away from home, it’s easy to manage your DVR and set it to record. All you need is Internet access and to follow the directions for Remotely Managing Your DVR, which can be found in the TDS TV Basics section of this user guide.
  • Page 31 If you schedule multiple series to record, conflicts may sometimes occur. Therefore you must assign priority to series recordings. To do this, follow the directions below. Note: By default, TDS TV prioritizes series recordings based on when the series was originally scheduled to record, with the most recently scheduled recordings receiving the highest priority.
  • Page 32 2. Highlight an arrow next to the series to change its priority: the up arrow moves the button up one place in the priority list; the down arrow moves the series one place down, the top button moves the series to the top of the list. 3.
  • Page 33 RESTORING OVERIDDEN RECORDINGS TDS TV allows you to modify previously overridden program or series recordings. Here’s how: 1. Press GUIDE on your remote to see your Program Guide. 2. Navigate to the name of the program that was overridden (a conflict icon will appear by the program’s name: a crossed-out red dot for single recordings or crossed-out overlapping red dots...
  • Page 34 3. The Program info screen will appear. In the right-hand sidebar, select Resolve conflict, press OK on your remote. 4. The Recording conflict screen appears. Choose the previously overridden program/series episode to record it. 5. Select Save changes and press OK on your remote. To clear the conflict icon for an individual program or a series, select Don’t record from the Program info screen (or Cancel series from the Series Info screen).
  • Page 35 WATCHING RECORDED PROGRAMS Your TDS TV Connected-Home DVR can store up to 400 hours of programming. To watch something you’ve recorded, follow these directions: 1. Press RECORDED TV on your remote. The Recorded TV screen appears. You can choose to view your recordings by: •...
  • Page 36 DETERMINING DVR FREE SPACE The TDS TV Connected-Home DVR allows you to store up to 400 hours of standard-definition program- ming or 150 hours of high-definition programming. To quickly and easily see how much recording space you have available on your DVR, follow these instructions: 1.
  • Page 37 3. To exit the application, press EXIT TO TV. REMOTELY MANAGING YOUR DVR With TDS TV’s Online DVR Manager, you can manage your DVR and set it to record from anywhere in the world as long as you have an Internet connection.
  • Page 38 9. A red dot will appear next to the name of the program you’ve chosen to record in the online guide. To View/Modify Scheduled Recordings 1. Click on the Scheduled Shows tab at the top of the TDS TV Online DVR Manager. 2. The programs you have scheduled to record will be listed.
  • Page 39 TDS Companion App. Additional information • You will need to pair the TDS Companion App to each of your TDS TV set-top boxes. • You can connect up to 10 devices to work with each of your TDS TV set-top boxes.
  • Page 40 • To jump to a specific channel: Tap on the CHANNEL LOGO, hold it and then drag up or down SEARCH THE GUIDE Searching for your favorite programs is easy with the TDS Companion App. Simply follow the steps below. 1. Tap SEARCH.
  • Page 41 2. Select which channels you would like to filter. Channel Grid: • All channels: Will display all channels available on TDS TV • Subscribed channels: Will display only the channels you have subscribed to. • Favorites: Will display the channels in your favorite’s lists.
  • Page 42 CREATE A FAVORITES LIST You can easily create a list of your favorite channels to display on your TDS Companion App. Simply follow the steps below. Note: the favorites will be saved on the device and will not be synched to your receiver or other devices.
  • Page 43 Questions? Call 1-866-44-TDSTV or visit tdstv.com.
  • Page 44 Record a show Once you have installed the TDS Companion App and have paired it to your TV receivers, you can use the app to schedule your recordings from anywhere you are located as long as you have an internet connection.
  • Page 45 Check which programs are scheduled to record To check which shows are scheduled to record using the TDS Companion App, simply follow the steps below. 1. Open the TDS Companion App. 2. Tap on the MENU button (top left). 3. Tap SCHEDULED.
  • Page 46 Questions? Call 1-866-44-TDSTV or visit tdstv.com.
  • Page 47 • To delete the series, tap on the SERIES icon and tap DELETE SERIES Check how much space is left on DVR You can check how much space you have left on your DVR using the TDS Companion App. To check your space, simply follow the steps below.
  • Page 48 On-Demand Programming TDS TV offers a growing library of on-demand programming, including movies, TV shows, and other special-interest video content. It is accessible 24/7 and may be viewed whenever you want from the On-Demand Menu. Some on-demand content is included free with your TDS TV subscription. Other on-demand content, like movies, has a small fee that’s comparable to a traditional video rental.
  • Page 49 • Watchlist—lists any videos you have saved, purchased, or recently watched. • Extras—lists additional content not associated with standard programming. • Help—lists instructional videos for using TDS TV and its features. • Adult Content—lists adult programming. • Display Style—change how on-demand listings are displayed.
  • Page 50 Pay-Per-View Events TDS TV offers a variety of concerts, sports, and other special events you can enjoy live, as they happen, from the comfort of your own home. These events typically have an additional fee. which is conveniently added to your TDS bill), but it’s a small-fraction of the cost of attending the event in person.
  • Page 51 3. A rental confirmation message appears. Select Rent for and then the OK button on your remote to rent. 4. The program will play at its scheduled time. WATCHING A PAY-PER-VIEW EVENT To watch an event you purchased, tune to the event when it’s supposed to begin. Every event has a specific start and end time.
  • Page 52 Note: Be sure to enter the PIN for your TDS Voice Mail account and NOT any PINs associated with TDS TV. The PIN field only displays up to 8 characters. If your Voice Mail PIN is longer, the extra characters will not display.
  • Page 53 6 (review erased messages), choose option 1 (Voice Mail), then option 2 (restore). 7. To exit the application, press BACK or EXIT (if you have the TDS logo’d remote control) or BACK or EXIT TO (if you have the Cisco logo’d remote control).

  • Page 54: System Settings

    System Settings SCREEN-ASPECT RESOLUTION Changing the screen-aspect ratio changes the screen dimensions for the video image and for TDS TV screens. Here’s how to modify it: 1. Press MENU button or the LEFT ARROW on your remote. Select Settings from the vertical menu bar.
  • Page 55 System Sound Effects TDS TV provides sound effects (beeps and clicks) when you press buttons on your remote control to navi- gate and select features. To turn sound effects on/off, do this: 1. Press MENU button or the LEFT ARROW on your remote.

  • Page 56: Troubleshooting

    • If you try to watch more HD programs than you have HD streams: In this case, TDS TV prompts you to choose which program(s) you want to watch in HD; the other programs are delivered in SD.
  • Page 57 Any error code contained within the message. POWER CYCLING YOUR GATEWAY In order to work properly, TDS TV requires functioning Internet service. If your Internet service is not working, your TDS TV service will not work. To fix your Internet service, power cycle (reboot) your Residential Gateway (RG), the device that delivers TV and Internet service to your home.

  • Page 58: Emergency Alert System

    Emergency Alert System The Emergency Alert System (EAS) is a national public warning system which requires all types of broadcasters to make their services available during a national emergency. EAS is also used by state and local authorities to deliver important emergency information (such as severe weather warnings) to targeted geographical regions or areas.
  • Page 59 TDS bills services in advance. Customers may see more than one line with Information on how to use TDS TV services can be found in the TDS TV User charges per service listed. This is true if the new service covers more than Guide, which is provided at the time of the installation.

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