Tunstall ComStation User Manual
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Tunstall ComStation User Manual

Tunstall ComStation User Manual

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1.7
TEL
ComStation
Order no. 77 0603 00

User Guide

All the reassurance you need
Order no. 00 8812 71

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Summary of Contents for Tunstall ComStation

  • Page 1: User Guide

    ComStation Order no. 77 0603 00 User Guide All the reassurance you need Order no. 00 8812 71...
  • Page 2 No part of this documentation may be reproduced in any form or processed, copied or distributed using electronic systems without the prior written consent by Tunstall GmbH. We reserve the right for implementing technical changes. E Tunstall GmbH ComStation - User Guide, 00 8812 71, 09/2008 (Rev.

  • Page 3: Table Of Contents

    ......Setting up the ComStation ....

  • Page 5: For Safety

    ComStation is intended for the exchange of brief messages. ð Only use the included AC adaptor. ð Ensure that the connection of the ComStation is al‐ ways plugged in to the mains socket and to the PC net‐ work. ð Never place the ComStation in a humid environ‐...
  • Page 6 General ð Bright sunlight can impair the readability of the display. in a non-reflective location. Place the ComStation ð Do not relocate the ComStation , i.e. do not connect it in another room. The ComStation was programmed exactly for the original room. To use it at another location,...

  • Page 7: When "Fault" Is Displayed

    When “Fault” is displayed When “Fault” is displayed Fault 107PAT Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î Î When “fault” is displayed in the title bar, you must im‐ mediately inform a competent technician! At least one fault situation (minimum) is present in the nurse call system.
  • Page 8 When “Fault” is displayed Fault 107PAT Fault 102PAT Fault 110WC Fault 112TEA Fault 104PAT Î Î Î Î Dial Cncl Next Î Î Î Î ¢ All rooms of your ward with a fault situation are displayed. They are shown in chrono‐ logical order.

  • Page 9: Basic Knowledge

    ComStation will show where staff is present in the rooms, as they press a presence button when entering a room. The staff at the ComStation informs the staff in a room, where help is required. of the call. An illuminated room lamp above the door outside the room also identifies the call location.
  • Page 10 Flamenco nurse call system...
  • Page 11 Different call switches What else you need to know Announcements Aside from call handling, announcements can be made from the ComStation ; these can be made either exclus‐ ively to staff or to all rooms in the ward. Staff groups The medical staff can be divided into two groups (e.g.

  • Page 12: Call Forwarding

    Privacy Although it is possible to converse with rooms from the ComStation , it is not possible to listen in on the rooms without this being noticed. The reason is, every room has a privacy function, a technical device which makes listening in impossible.
  • Page 13 (zones). Then the calls within one zone are only forwarded within that zone. The division into zones can be changed during the course of the day (shift operation). For safety reasons the ComStation is part of all zones. That meansall calls from the ward are always displayed at the ComStation .

  • Page 14: Comstation Tel

    ComStationTEL ComStation The ComStation is a call answering console for the ward nurse station. One ComStation is used to manage one ward (except for ward coupling, refer to page 38). Loudspeaker Handset Display Soft keys Microphone Function keys Figure 1: ComStation...

  • Page 15: Installation

    Otherwise it will not work. Ask your system ad‐ ministrator. WARNING! Install the ComStation at the location, for which is has been programmed. The ComStation will only display the calls from the ward, for which it has been programmed.

  • Page 16: Setting Up The Comstation Tel

    Setting up the ComStation Setting up the ComStation Desktop installation WARNING! Do not place ComStation on carpets or other materials containing fibres that could block the air vents and cause overheating. 1. Place the ComStation on an even, horizontal sur‐...
  • Page 17 Setting up the ComStation Connecting keypad 42 As optional accessory for the ComStation the key‐ pad 42, order no. 770603 01, is available. 1. If a keypad 42 shall be used, please plug it into the right side of the ComSation housing.

  • Page 18: Wall Mounting

    Setting up the ComStation Wall mounting It is possible to mount the ComStation on the wall ins‐ tead of desktop installation. NOTICE! If a keypad 42 is connected, wall mounting is not possible. 1. Turn the ComStation upside down. Please, ensure that you do not damage the display and/or its hinge and that you do not drop the handset.
  • Page 19 Setting up the ComStation 5. Insert the outside, rear snap-fits into the mounting holes on the bottom shell. Tilt the footstand forward and downward until the snap-fits snap into place in the mounting holes. Please, make sure that the four snap- fits have securely snapped into the holes before mount‐...
  • Page 20 Use wall plugs, if necessary, and screws with half-round head profiles (diameters of screws d = 4.5 mm, diamet‐ ers of heads d = 8.0 mm. The screws must protrude approx. 5 mm from the wall for easy wall mounting of the ComStation...
  • Page 21 Setting up the ComStation Adjusting the position of the display The position of the display is adjustable up to an angle of 45°. Hold down the ComStation with one hand and adjust the display with your other hand. Do not use too much force and do not pull, wrench, or twist the display as this might damage or break the hinges.

  • Page 22: Connecting Comstation Tel

    Handset Headset (option) PC (do not use*) PC network for ComStation AC adaptor for power supply Keypad 42 (option, order no. 77 0603 01) *) The connection socket labelled “PC” provides a socket for connection of other network devices in series without the need of a second network connection.

  • Page 23: Instructions For Use

    Instructions for use Speech connections Using the ComStation you can speak to patients, to staff on the ward, or to staff at other consoles. You can choose between two speech apparatus. You can use either the handsfree set (microphone and loudspeaker) or the handset.
  • Page 24 Speech connections Hang up the handset. ¢ Display shows for handsfree mode. Muting during a speech connection If you want to mute your microphone, so that the person on the other end cannot hear you, e.g. because you'd like to consult a colleague: Mute Press the “Mute“...

  • Page 25: Privacy Function

    Speech connections Duration of a speech connection If your ComStation is programmed accordingly, the speech time is limited. That means, the speech connection is automatically closed after a certain time (e.g. 1 minute). This optional safety function shall prevent the speech line from being unnecessarily busy.

  • Page 26: Adjusting The Volume

    Adjusting the volume Adjusting the volume The handset volume can be set during an active speech connection in handset mode. The volume for the speaker of the handsfree set can be set during an active speech connection in handsfree mode. The ringer volume is set when no speech connection is active.
  • Page 27 Adjusting the volume For closing the window with the new volume setting press the tick key. For closing the window with the old volume setting press the cross key.

  • Page 28: Call Handling

    Call handling Call handling Call types and categories Call category Call type Calls Call A patient has raised a call or the plug has been disconnected from (low priority) the connection socket. WC call A call is raised in a WC room. Door call Somebody raised a call at the en‐...
  • Page 29 Call, Emergency call and Code Blue / Cardiac alarm. How fresh calls are displayed Fresh calls are displayed at the ComStation in the fol‐ lowing manner: for “fresh call”, i.e. the call has not yet...

  • Page 30: Call List

    Call handling Call list In the call list the following events are displayed: Fresh calls (marked with an asterisk*). Answered calls Staff registrations (Staff 1, staff 2) How to establish a speech connection to an entry in the call list: Calls Press the “Calls”...
  • Page 31 Call handling You can cancel the procedure by pressing the Cncl “Cncl” soft key. To establish the speech connection press Dial the “Dial” soft key. ¢ The speech connection is established in handsfree mode. The display shows: Connected 7773872563 0:12 Î...
  • Page 32 Call handling entry in the call list, you have to deny the fresh call (refer to page 33). How to handle a call 1. Answering a fresh call: Lift the handset (handset mode) or press the tick key (handsfree mode). ¢...
  • Page 33 3b. Closing the speech connection and cancelling the call: Calls of call type “Call” can be cancelled remotely from the ComStation . All other call types have to be cancelled at the call location. To cancel a call and to close the speech Cancel connection, press the “Cancel”...
  • Page 34 Call handling 5. Re-establishing the speech connection to the call location: All calls which are not yet cancelled are listed in the call list. If you want to speak to the call location once again, establish the speech connec‐ Calls tion via the call list.
  • Page 35 Call handling Denying a fresh call If a fresh call arrives at your ComStation , but you don't want to answer this call at the moment, you can deny the call. To deny a fresh call press the cross key.

  • Page 36: Addressing A Room

    Addressing a room Addressing a room How to establish a speech connection to a room within your ward: Press the “Rooms” function key. Rooms (handset remains hung up) ¢ The room list is displayed Room 101PAT Room 102PAT Room 103PAT Room 104PAT Î...
  • Page 37 Addressing a room ¢ The announcement connection is estab‐ lished in handsfree mode. The display shows: Connected 7779464 0:31 Î Î Î Î Î Î Î Î Î Mute Î Î Î Î Î Î Î Î Î Speak into the room. Please follow the notes in the chapter “Speech connections”...

  • Page 38: Announcements

    Announcements Announcements You can make announcements from the ComStation the rooms in your ward. You can optionally address the following announcement groups: “All rooms”: All rooms in your ward. “All Staff 1”: All rooms, where staff 1 is present. “All Staff 2”: All rooms, where staff 2 is present.
  • Page 39 Announcements or scroll through the entries with the “Next” Next soft key, or press the index number left to the entry. You can cancel the procedure by pressing the Cncl “Cncl” soft key. To establish the speech connection, press Dial “Dial”...

  • Page 40: Ward Coupling

    - several wards can be coupled. All calls and staff presences of the coupled wards are displayed at all ComStation units of the coupled area. All calls of the coupled area are forwarded throughout the coupled area.
  • Page 41 Ward coupling ¢ The ward coupling programmes (WCP) which can be enabled or disabled by you are displayed. Active programmes are marked with “Disable”. Inactive program‐ mes are marked with “Enable”. WCP 1(A) Disable WCP 2 (B) Enable WCP 3 (C) Enable WCP 4 (D) Enable WCP 5 (E) Enable Î...

  • Page 42: Enable / Disable A Shift

    Enable / disable a shift Enable / disable a shift To support zone nursing Tunstall has developed the con‐ cept of zones and shifts: Zone A zone is a part of a ward within which calls can be forwar‐ ded. Calls which are triggered within the zone are not for‐...
  • Page 43 Enable / disable a shift Exceptions A call has not been answered within a preset time: If a call has not been answered within a certain time (call ca‐ tegory call and emergency calls: 2 minutes, call category code blue / cardiac alarm: 30 seconds), the call will be for‐ warded to all rooms of the ward with staff presence.
  • Page 44 Enable / disable a shift Example Shift 1 Zone 1 Shift 2 Zone 1 Zone 2 Zone 3 Shift 3 Zone 1 Zone 2...
  • Page 45 Enable / disable a shift How to enable or disable a shift: Press the “Shift” function key (handset re‐ Shift mains hung up). ¢ All shifts available for this ward are dis‐ played. If currently a shift is enabled (active), this shift is on the top of the list: “Curr.
  • Page 46 Enable / disable a shift or press the index number left to the entry. NOTICE! If you enable a shift, the current shift is disabled at the same time. That means you do not have to disable the current shift befo‐ rehand.

  • Page 47: Cleaning

    Cleaning Cleaning WARNING! Please avoid cleaning liquids as they might damage the surface or internal electronics of the ComStation To clean the ComStation , use an anti-static cloth.
  • Page 48 All the reassurance you need Tunstall GmbH S Orkotten 66 S 48291 Telgte S Germany Telephone: +49 25 04 / 7 01-0 S Fax: +49 25 04 / 7 01-499 www.tunstall.de S e‐mail: info@tunstall.de...

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