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Summary of Contents for TRAVELPORT Galileo e-Tracker
- Page 1 Galileo e-Tracker – User Guide...
- Page 2 Galileo and the Globe Device are registered trademarks of Galileo International in the United States and other countries. Other trademarks used are trademarks of the respective third party owners. For additional copies of this User Guide, please contact your Galileo account executive. Galileo Number GN 745/4.0...
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Page 3: Table Of Contents
Table of Contents Table of Contents Introduction……............................1 Electronic Ticket Status................................. 1 Launching and working with Galileo E-Tracker ..................4 Search criteria........................... 7 Voiding a ticket..........................7 Coupon Status ........................... 7 Reporting……………………………………………………………………………………………………..8 Changing Password……………………………………………………………………………….……….13... -
Page 4: Introduction
Galileo E-Tracker gives you the ability to record and check all electronic tickets issued on the Galileo system. The current status of tickets may be displayed using extensive search and sort capabilities. -
Page 5: Status
The following status codes are used. E-Ticket Record Exchange: Refund: Void: Definition: Status: OPEN The ET flight coupon is eligible for all coupon status updates ARPT The operating carrier has secured the ET coupon prior to the scheduled departure UNVL Indicates that the validating carrier has determined that the coupon is no longer available for use as ticketed. -
Page 6: Launching And Working With Galileo E-Tracker
Launching and Working with Galileo E-Tracker Galileo E-Tracker is a web-based solution and may be accessed using the following URL. https://etracker.galileo.com Screen response: Note: Your username and password will be supplied by your Galileo account manager. -
Page 7: Search Criteria
Screen response: Note: The screen may be pre-populated with previously used search criteria. Search Criteria The following search qualifiers are available: Coupon status • Airline code • Travel date range • Ticket number • Record locator • Passenger name • Origin airport code •... - Page 8 The number of lines displayed on a page • Completed screen example, featuring a specified date range: Note: Applicable travel dates may be selected from the calendar or entered manually using the format DD/MM/YYYY, e.g. 01/09/2005 Galileo e-Tracker™ User Guide...
- Page 9 Click the appropriate icon at the top-right of the screen to print the report • or save it to an Excel spreadsheet. Ticket numbers are displayed in date order in which they were issued. • Galileo e-Tracker™ User Guide...
- Page 10 Reports generated by Galileo E-Tracker are built from the status of vendor coupons stored in a centrally managed private database. This enables reports to be generated much more quickly than if Galileo E-Tracker had to access vendor links directly. The database is automatically refreshed on a daily basis so that report data is always up to date.
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Page 11: Reporting
Reporting Report Options, as seen below, allows for the report format and number of lines on your report. Search Tool allows for the selection of ticket data to develop the report Galileo e-Tracker™ User Guide... - Page 12 See chart below for definitions of each Coupon Status. Once all of the applicable selections have been made, click on SEARCH. RESET can be used to erase the selections and start over. Galileo e-Tracker™ User Guide...
- Page 13 If the Locator, Name or Ticket Number headers are selected, the order of the information will change. - Locator – record locators will appear in order - Travelers names will appear in alphabetical order - Ticket numbers will be in numeric order Search Result Example #1 Galileo e-Tracker™ User Guide...
- Page 14 - The number of pages is shown on the top right side o the report, with arrows to use to page through the report. - Total number of items appears on the top left hand side of the report. Galileo e-Tracker™ User Guide...
- Page 15 Alert - An agent alert will appear to the right of the Search and Reset buttons at the bottom of the screen whenever the selected data cannot produce a results. Galileo e-Tracker™ User Guide...
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Page 16: Changing Password
Changing the Password – This screen can be obtained by selecting the Change Password link at the top of any of the screens. Galileo e-Tracker™ User Guide... - Page 17 Though this function was introduced through the first version of e-Tracker, it is no longer applicable as all markets now have same day voiding periods. You can request a voided ticket list in the Search Tool screen and have the information attached to those tickets displayed in the Search Results. Galileo e-Tracker™ User Guide...