T-Home Comfort Pro User Manual

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Comfort Pro

Operation on

Standard Terminals

User Manual

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Summary of Contents for T-Home Comfort Pro

Page 1 Comfort Pro Operation on Standard Terminals User Manual...
Page 3: Table Of Contents
Contents Systematic Telephony ■ Home User / FMC ............6 ■...
Page 4 ■ Transferring a Call without Notifying the Destination Party ....16 ■ Starting a Three-Party Conference ........16 ■...
Page 5 ■ Follow Me ............. 30 ■...
Page 6 ■ Time Control ............40 ■...
Page 7: Systematic Telephony
* or hash key #. As a result, the functionality of the Comfort Pro features is only available to you on a limited basis. It is thus better to use telephones equipped with dual-tone multi-frequency (DTMF) dialling. Modern telephones often allow you to switch between the two dialling modes.
Page 8: Home User / Fmc
When a call is accepted on the home user telephone, the terminal of the caller, the office call number administered on the Comfort Pro communica- tions system is displayed, which can be used to reach the system telephone as well. An outgoing call using the home user telephone is executed via the same call number as a call from the system telephone.
Page 9: You Need Authorisation
Most of the features mentioned in this Quick Reference Guide are only available to you if you have appro- priate authorisation. This will be set up by your system administrator when configuring the Comfort Pro. If you are unable to use a particular feature or have any questions, consult your system administrator. Please refer to the chapter entitled “Frequently Asked Questions“...
Page 10: Making Calls
Note: This also applies to all enquiry calls and call forwarding to external destinations, but not to call forwarding “MSN“. Your system administrator configures this code digit for all subscribers on the Comfort Pro system and will tell you what value is currently valid.
Page 11: Dialling Into The Communications System (Home User / Fmc)
Dialling into the Communications System (Home User / FMC) 1. Dial the Phone No. of the Comfort Pro communications system on the home user telephone: – If the CLIP Authentification option is activated, you will immediately hear the internal dialling tone.
Page 12: Speed Dialling
Alternatively: The central telephone book is managed by users who have appro- H*7* priate authorisation. The Comfort Pro can store up to 2,000 call Z (speed-dialling no.) # numbers, for each call number up to three speed-dialling numbers For enquiry calls: can be configured.
Page 13: Calls In The Queue
G… Your system administrator can configure and activate a queue feature for your telephone in the Comfort Pro. New calls can enter this queue while you are making a call. The callers in the queue hear a ringing signal. The number of calls allowed in the queue is set by the system administrator during system configuration, e.g.
Page 14: Parking A Call
Calling your voicebox directly … (from a telephone whose number is assigned to your voicebox) 1. Enter the call number your system administrator has configured for the Comfort Pro A IAB (answering machine) application. 2. If the PIN query for the voicebox is activated, enter your PIN after the prompt. This query always appears...
Page 15 Via the Comfort Pro A IAB (answering machine) application … (from a telephone whose number is not assigned to your voicebox) 1. Enter the internal call number which your system administrator has configured for the Comfort Pro A IAB (answering machine) application.
Page 16: Several Parties
“on hold“ and thus put them “in the enquiry mode“. Enquiry (Home User / FMC) In a call which is made with from external via the Comfort Pro communications system (see also Home User / FMC on page 6), entering *** simulates the R key.
Page 17: Toggling
Several Parties Systematic Telephony Toggling GR2G… You can toggle (i.e. switch back and forth) between two calls. On ISDN telephones and on SIP terminals you toggle between two connections by means of the corresponding function key or a menu. If you want to talk to both parties at the same time, you can set up a three-party conference (see Starting a Three-Party Conference on page 16).
Page 18: Transferring A Call Without Notifying The Destination Party
The length of time for the automatic recall is set by your system administrator in the Con- figurator for all Comfort Pro users. If the party to whom you want to transfer the call is busy, disconnect this call by pressing the R key.
Page 19: Ending A Three-Party Conference
Several Parties Systematic Telephony On ISDN telephones and on SIP terminals you start a three-party conference by means of the corresponding function key or a menu. Ending a Three-Party Conference Toggle: GR2 To end a three-party conference and continue telephoning with only End: h one of the other two parties, press the keys R2 to switch to the toggle mode.
Page 20: Call Protection
Systematic Telephony Call Protection Call Protection Call Waiting On/Off On: H*43# If you are called while you yourself are telephoning, you will hear the Off: H#43# call-waiting signal which tells you that there is a second party wishing to speak to you. You can deactivate the call-waiting signal (call waiting off, call-waiting protection on) and reactivate it (call waiting on, call-waiting protection off).
Page 21: Rejecting A Waiting Call
You can, however, Off: H#422# operate the feature with the Telefonie-Assistent additional pro- gramme. To do so, the system administrator has to authorise you to use this programme. For more information, please refer to the online help of the Comfort Pro.
Page 22: User Groups
Systematic Telephony User Groups User Groups Pick-up H*0#G… This feature cannot be used with an FMC telephone / home user telephone. For enquiry calls: GR*0#G… If another telephone in your pick-up group rings, you can pick up the call on your telephone. If a queue is active for the other tele- phone, you will pick up the next call lined up in this queue.
Page 23: Logging Out Of/Into All Hunt Groups
Telefonie-Assistent addi- tional programme. To do so, the system administrator has to authorise you to use this programme. For more information, please refer to the online help of the Comfort Pro. Logging out of/into Individual Hunt Groups Logout: H*31* Using your own call number, you can log out of or into individual Z (internal call no.) #...
Page 24: Forwarding Calls
On ISDN telephones, “Immediately“, “After Delay“ and “On Busy“ call forwarding can also be set by means of a menu for all calls, i.e. internal and external. Call forwarding is executed in the Comfort Pro, or in the case of external calls, in the network operator’s exchange.
Page 25 Least Cost Routing Least Cost Routing (LCR) can be evaluated for call forwarding to external numbers, providing your system administrator has configured LCR and the LCR application in the Comfort Pro. Ask him about the applicable setting. Hunt group call numbers During system configuration, the system administrator can configure call forwarding destinations for hunt group call numbers.
Page 26: Call Forwarding "Immediately
Systematic Telephony Forwarding Calls Call Forwarding “Immediately“ For internal and external calls Calls (only internal, only external or all of them) are immediately for- warded to another telephone and not signalled at all on the tele- On: H*21* (external phone originally dialled. If you have activated call forwarding “imme- access code, e.g.
Page 27: Call Forwarding "On Busy
Forwarding Calls Systematic Telephony Call Forwarding “On Busy“ For internal and external calls When a terminal is busy, calls (only internal, only external or all calls) are immediately forwarded to another specified terminal. On: H*67* (external access code, e.g. 0) Z (destination no.) # Off: H#67# Only for internal calls...
Page 28: Call Forwarding "After Delay
Systematic Telephony Forwarding Calls Call Forwarding “After Delay“ For internal and external calls Calls (only internal, only external or both types) are signalled at the selected terminal and after the specified period of time, these calls On: H*61* (external are forwarded to another specified terminal. access code, e.g.
Page 29: Call Forwarding For Other Users
Forwarding Calls Systematic Telephony Call Forwarding for Other Users In order to program call forwarding for call numbers of other users, you must have the “Call forwarding for other user“ authorisation. Also, you can only configure call forwarding only for those users whose terminal have not been blocked for this type of access (these users will themselves have the authorisation “Prevent call forwarding by other user“).
Page 30: Msn Call Forwarding
54(for the MSN 86554) * 861234 (the destination no.) # Immediately (for one MSN) An external call for an MSN configured in the Comfort Pro is for- warded immediately to the specified external destination and not On: H*213* signalled on the original terminal.
Page 31 Off:H#673* Z (MSN 1) *Z (MSN 2) # After delay (for one MSN) An external call for an MSN configured in the Comfort Pro is sig- nalled on the destination terminal and forwarded to the specified On: H*613* external destination after the specified period of time.
Page 32: All Call Forwarding Off
Systematic Telephony Forwarding Calls All Call Forwarding Off H#2# If you have programmed several instances of call forwarding, you can deactivate them all simultaneously with the above procedure. Follow Me You can activate and deactivate immediate internal call forwarding for your own telephone from any other tel- ephone, providing you have the user PIN for your own telephone (see page 38).
Page 33: Call Forwarding For Specific Call Numbers
Special Calls Systematic Telephony Call Forwarding for Specific Call Numbers Besides the call forwarding that you can program at your telephone, the system administrator can program call forwarding where the call number of the caller is analysed (“SCF: Selective Call Forwarding“). Potentially this could be the reason why specific calls do not reach you.
Page 34: Announcement
The time span is set to a value between 0 and 20 seconds in the Comfort Pro. It is set by your system administrator for all Comfort Pro users. Please ask him for the current value.
Page 35: Intercom
Special Calls Systematic Telephony Intercom H*131* After entering the device ID, you can initiate an announcement to a Z (device ID) # single system terminal. The microphone is activated on the terminal called and the person you are calling can immediately answer your For enquiry calls: announcement.
Page 36: Pin Dialling
Systematic Telephony Special Calls Leaving a callback request On ISDN telephones you can activate “callback on busy“ by means of the corresponding function key or a menu. G*37# The G*37# procedure cannot be used with an FMC Alternatively: telephone / home user telephone. Use G6h alternatively. Cancelling a callback request You cancel your callback request with this procedure.
Page 37: Take
Special Calls Systematic Telephony Take H*88# You accept a current call from a different terminal at your telephone and continue your call on your telephone. The prerequisite is that your telephone and the other terminal have the same internal call number.
Page 38: Keypad Dialling
(e.g. to a mailbox). The length of time can be set by your system administrator to a value between 30 and 300 seconds in the Comfort Pro. Please ask him for the current value. No call forwarding can be set up for doorbells on a SIP terminal.
Page 39: Even More Protection
H*33*Z (user PIN) # use. Then only those features and functions of your telephone can be accessed that are preset in the Comfort Pro Configurator for the Deactivating: “Guests“ user group. You must enter your user PIN to activate the H#33*Z (user PIN) # telephone lock (see Changing the User PIN on page 38).
Page 40: Changing The User Pin
You cannot change your user PIN on a SIP terminal with the code- number procedure described here. You can do so, however, in the Configurator of the Comfort Pro. To do so, the system administrator has to authorise you to change your personal information. For more information, please refer to the online help of the Comfort Pro.
Page 41: Special Modes
Comfort Pro. Your system administrator configures For enquiry calls: these routes in the Comfort Pro and defines the assignment of each GRZ (routing code, call no.) route. By selectively dialling the routing code prior to the (internal or external) call number, you manually select a route for a particular call.
Page 42: Time Control
This feature cannot be used with a SIP terminal. Several time groups can be configured in the Comfort Pro. Depending on the activated time group, incoming calls are signalled on different terminals. It is possible to automatically change between these time groups, according to a timetable set up by the system administrator, or to change them manually.
Page 43: Deleting All Call Forwarding In The Exchange
“0000“ valid on delivery to another value. Remote-Controlled Functions The Comfort Pro enables remote-controlled calls and remotely programmable call forwarding. These features are set up by the system administrator when he configures the system. To carry out these features the system PIN is required.
Page 44: Remote-Controlled Dialling (Call Through)
Least Cost Routing (LCR) is used for remote-controlled dialling, pro- With internal number assignment vided your system administrator has correspondingly configured LCR and the LCR application in the Comfort Pro. Ask him for the Z (reserved call no.) setting which applies to you.
Page 45: Remote-Programmable Call Forwarding
Systematic Telephony Remote-Programmable Call Forwarding Configuring the function Using the call number reserved in the Comfort Pro for remote control, you can configure or delete immediate call forwarding for Z (reserved call no.) your own call number from a remote location. This remotely-...
Page 46: Calling A Voicebox From A Remote Terminal
4. Follow the instructions in the voice menu for all further operating steps. Note: For detailed information on the use and operation of the Comfort Pro A IAB (an- swering machine) application, please refer to the user guide for the optional compo-...
Page 47: Setting Up An Internet Connection From Remote
Remote-Controlled Functions Systematic Telephony Setting up an Internet Connection from Remote Z (reserved call no.) If the communications system is connected to the Internet via a Wait until the connection to the dialup connection, a user can initiate from external that the system communications system has been establishes an Internet connection (ISP Trigger call).
Page 48 Index Index Announcements Features....... 7 to system telephones ....32 FMC telephone .
Page 49 Index Seizing an external line..... . 8 Speed dialling......10 Speed-dialling code .
Page 50 Notes Notes...
Page 51 Time axis in seconds Audio Signals Ringing signal Internal busy tone Internal dialling tone External dialling tone/continuous tone Positive acknowledgement tone Negative acknowledgement tone Special internal dialling tone Special external dialling tone Call-waiting signal Special sensor signal Ringer signals (analogue terminals) External ringer signal* Internal ringer signal * The first ring is a single ring, and all subsequent rings are periodic double rings.
Page 52 User Manual for Comfort Pro Operation on Standard Terminals As of 01.07.2010 Publisher: Deutsche Telekom AG Markt- und Qualitätsmanagement MQM 4 Endgeräte Postfach 20 00 53105 Bonn If you have further questions phone us under: freecall 0800 33 01300. Please visit us in the Telekom Shop...