SuddenLink connectedhome User Manual

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Table of Contents

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This document describes the User Interfaces and

controls for the Connected Home panel and automation

system. The Connected Home system is a centralized

smart LCD control panel (Connected Home panel) that

enables and simplifies home security, home control,

energy management, home healthcare, and other

services. The control panel uses wireless technology to

communicate with a broad set of wireless peripherals

and sensors. The Connected Home panel communicates

with a centralized 24/7 monitoring system, smart phone

or a remote system via cellular wireless or broadband

technologies. The panel is accessible via an easy to use

touch screen interface as well as from any web browser

or smart phone. The Connected Home panel platform

uses an ARM processor and Android operating system.

ConnectedHome

USER MANUAL

CertifiCation

Document#: CHPANEL-UM-06-14

Revision Date: 6/25/14

Qolsys Part #: QS-9004-VRZ

Software Version: 1.3.4

Conforms to UL Std. 1023, 985 & 1635

Table of Contents

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April 19, 2025

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Summary of Contents for SuddenLink connectedhome

Page 1 ConnectedHome CertifiCation This document describes the User Interfaces and controls for the Connected Home panel and automation system. The Connected Home system is a centralized smart LCD control panel (Connected Home panel) that enables and simplifies home security, home control,...
Page 2 To take full advantage of the power of this amazing device you’ll want to download the free Suddenlink Security app to your smartphone or tablet. This will be your link to your home when you are away, keeping you connected and ensuring you have the control you need.
Page 3 Status Bar Primary User footer/Help Bar emergency Button Home Button BaCK Mounting Holes Cooling vents Mounting Plate Sd Card Slot Panel Sounds Speakers rear access Siren Connected Home User Manual 3 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 4 CanCeL reQUeSt To cancel an emergency request press the “Cancel” button. For security purposes, you will be required to enter a valid user code. Connected Home User Manual 4 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 5 If your system is monitored, be ready to provide your verbal password if contacted. If you are unable to provide the correct verbal passcode, the authorities may be contacted. Connected Home User Manual 5 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 8 To save battery life, these LED lights will NOT illuminate if the Connected Home panel is running on battery only (during a power outage). Go to your device and search for connectedhome.suddenlink.com Connected Home User Manual 8 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 9 More tiMe? mode. We encourage users to activate this Extend your countdown timer for whenever they leave home. “Away” mode arming by touching the +60 button. Connected Home User Manual 9 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 10 4 minutes of where you can open doors without live video, stored on the panel for later review. deactivating the system. Connected Home User Manual 10 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 11 Snow SLeet dUSt/HaZe foreCaSt DAY FORECAST If you touch the weather icon, you will get a four day weather forecast. Connected Home User Manual 11 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 12 The Connected Home panel can support up to 5 Image Sensors. When pictures are taken, they will be saved and can be viewed from this app. Connected Home User Manual 12 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 13 The last tab displays a history for all sensor activity connected to the “Filter” button. the Connected Home panel. The system will store up to 100 events in the history listing. Connected Home User Manual 13 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 14 Lock all doors Unlock all doors Sends a “lock” command Sends an “unlock” to all doors. command to all doors. Door Locks Connected Home User Manual 14 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 15 Android platform, new applications are sure to appear in the future. These new apps will appear on your panel using the upgrade services inside in your panel. Connected Home User Manual 15 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 16 “Deactivate” button on the left side of the display, Utility room then enter your user code to authorize. Once disabled, safety Cleaning supply closet sensors will not chime or set off the alarm. Connected Home User Manual 16 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 17 To exit, touch the screen again. Tapping the “Settings” icon will allow you to access settings to customize your photo frame experience with preferences like duration and effects. Connected Home User Manual 17 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 18 Once the photos are loaded they will appear in the Remove the SD Card from the back STEP 9 preview pane. Press “Start Photo Frame” to test. of the Connected Home panel Connected Home User Manual 18 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 19 Selecting “Volume” allows you to control the Connected Home panel’s master volume. To adjust, touch the bar on the slider and move it from left to right. Connected Home User Manual 19 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 20 “greyed out”. We will be happy to change these settings for you. For security purposes the default master code should be changed when the system has been installed in your home: defaULt MaSter Code: 1234 Connected Home User Manual 20 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 21 “Megan’s Upstairs Window” To customize a sensor name, select “Custom Description” under “Sensor Name”. Make any changes you like and click “Save” to exit. Connected Home User Manual 21 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 22 Change the Connected Home panel’s brightness. Sd Card See whether the Connected Home panel detects an SD Card, and safely “eject” that SD Card when you are done using it. Connected Home User Manual 22 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 23 NOT any issues before they become problems. verify if the router has internet connectivity. Connected Home User Manual 23 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 24 Enter your master code Select “System Settings” Select “Wireless Settings” Select “WiFi Settings” and choose your network from the list Enter your network password (if required) Connected Home User Manual 24 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 25 User: Access panel functions, but NOT system settings Guest: Used to give access to those users who will only use the panel on a temporary basis. Connected Home User Manual 25 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 26 The Connected Home panel displays a long list of common appear in a list and can be expanded by questions and their answers. touching the arrow to the left. Connected Home User Manual 26 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 27 The Message Center tab holds messages from our professionals. To dismiss a message, touch the box to the left of the date and time. Connected Home User Manual 27 Suddenlink Confidential and Proprietary. © All rights reserved 6/2014...
Page 28 Suddenlink has been advised of the possibility of such damages, nor for any claim by any third party. e. General. Any materials provided to You by Suddenlink shall not be exported or reexported in violation of any export provisions of the USA or any other applicable jurisdiction.
Page 29 Battery Capacity Detection: The battery will be automatically monitored for low battery capacity. Warning messages will be sent to the Product and to Suddenlink informing the customer of the low battery condition (this occurs whenever the current battery capacity falls below 30% of the fully charged capacity).