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Dragonfly 4 pro User Manual

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An Emergency Services Interactive Systems product
User Guide Manual
Version 3
Dragonfly Manual Version 3©
Page 1

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Summary of Contents for Dragonfly 4 pro

  • Page 1 An Emergency Services Interactive Systems product User Guide Manual Version 3 Dragonfly Manual Version 3© Page 1...

  • Page 2: Table Of Contents

    END USER LICENSE AGREEMENT DRAGONFLY™ SOFTWARE IS USED TO: PRINTING DISCLAIMER MINIMUM INSTALLATION REQUIREMENTS VERIFYING SYSTEM REQUIREMENTS TARTING RAGONFLY UPDATING SOFTWARE ETHOD ETHOD INCIDENT TAB ACKUP ESTORE URGE HART OMPLEX TRUCTURE “P” T LANNING ORMAT OOLS IAP T RINT EATHER...
  • Page 3 ETUP REFERENCES AND OSITION AMES OSITION AMES ROSTERS ECORDS AND MPORTING XPORTING OSTERS HELP TAB DRAGONFLY 2010 NIMS ALL HAZARD ICS FORM SETS ORMS “P” ORMS LANNING ICS 201 I OMPLETING THE NCIDENT RIEFING ICS 202 I OMPLETING THE NCIDENT...
  • Page 4 ™ L ALAMANDER OCAL ONNECTION OMMAND MPORT ™ L ALAMANDER OCAL ONNECTION ETWORKED TAG™ OCAL ONNECTIONS ETWORKED RAPID ™ OCAL ONNECTIONS ETWORKED OBILE XPRESS ™ L ™ ALAMANDER OCAL ONNECTIONS ETWORKED OMMAND ALAMANDERLIVE ONNECTION Dragonfly Manual Version 3© Page 4...

  • Page 5: End User License Agreement

    OWNERSHIP: The Software, which is protected by United States copyright laws and international treaty provisions, is owned by ESIS Dragonfly™ and/or its suppliers. You agree to treat the Software and documentation as confidential information and in accordance with United States copyright laws, international treaty, or other laws, which ever best protects ESIS’s or its suppliers’...
  • Page 6 ESIS’s rights. This License shall be governed and construed in all respect in accordance with the laws of the State of California, and the parties submit to the non-exclusive jurisdiction of the federal and state courts of the State of California. Dragonfly Manual Version 3© Page 6...

  • Page 7: Dragonfly™ Software Is Used To

    Incident Command System methodologies. Survivability – Dragonfly™ in its current capacity, is designed to be installed in a locally (single license/single device) environment. All plans and data are available to the local user regardless of the presence of an internet connection (COMMS out).

  • Page 8: Printing

    “bugs”, and power or communication outages. ESIS Dragonfly™ cannot and does not warrant that the system will perform flawlessly at all times and under all conditions. Dragonfly Manual Version 3©...

  • Page 9: Minimum Installation Requirements

    Network information There is a separate server program that acts as a hub for the Dragonfly clients in “Collaborative Mode”. The server program by default installs in the <Program Files Folder> in a sub folder <Emergency Services Interactive Systems><Dragonfly Server>.

  • Page 10: Verifying System Requirements

    Click on “Start” and type “System Information” into the search box. Select the “System Information” Icon. Verify the Operating System and Service Pack *Cycle through the System Summary to compare against the “Minimum Installation Requirements” list. Dragonfly Manual Version 3© Page 10...

  • Page 11: Starting Dragonfly

    3. Dragonfly™ User Guide The Dragonfly™ section of the User Guide provides you with a brief overview of the initial startup of the program. This manual is designed to follow the training curriculum and exercises. If at any time technical support is required, please contact Dragonfly Technical support.

  • Page 12: Updating Software

    Updating Software A feature of Dragonfly™ is the ability for the user to check for updates to the program. An internet connection is required. There are 2 methods to “Update” the software. Method 1: Start Dragonfly™ following the steps as previously described. Once the program has started, verify an internet connection is available.
  • Page 13 The software will contact the Dragonfly™ server to download the latest patch available. If the software has the most current version, the software will inform you of such. If the software detects a newer version, the software will guide you through the process of updating.

  • Page 14: Method 2

    This method is used if the user would prefer to check for updates from inside of the program. Select the “Help” tab. Select the “Update” tab. Updating can now be accomplished following the same steps as described in “Updating Method 1.” Dragonfly Manual Version 3© Page 14...

  • Page 15: Incident Tab

    4. Toolbars and Icons Dragonfly™ is designed for the Microsoft™ OS. This design allows the user to start using the software in a short period of time. The icons are designed to visually describe to the user the operation or function it represents. Here are the Toolbars and Icons to review.

  • Page 16: Backup Icon

    Restore Icon The “Restore ” icon allows user to restore from a set time point. Select .zip files to restore. Purge Icon The “Purge ” icon allows the user to remove/delete backed up files. Dragonfly Manual Version 3© Page 16...

  • Page 17: Org List Icon

    The “Complex Org Chart” command is used to display the joined plans in a separate view. Complex Icon The “Complex” icon is used for creating and displaying incident complexes in “Area Command” type planning scenarios. Dragonfly Manual Version 3© Page 17...

  • Page 18: Structure Tab Icon

    Planning “P” Tool Icon Planning P The “ ” is used within ICS as a tool to coordinate meetings, planning activities, and responsibilities. This tool is connected to various ICS forms within the program. Dragonfly Manual Version 3© Page 18...

  • Page 19: Format Tools

    IAP to include a cover page. The Print Manager is used to select which forms will be printed for the IAP. Plans can be printed as a PDF, Word document, TIFF, HTML document. Dragonfly Manual Version 3© Page 19...

  • Page 20: Weather Tool Icon

    (internet required) E-Map E-Map allows the user to build basic maps Map Tool Icon Map tool allows the user to insert their jurisdiction’s web based GIS servers via URL. Dragonfly Manual Version 3© Page 20...

  • Page 21: Mind Map Tool Icon

    Mind Map Tool Icon Mind Map tool is used to facilitate critical decision making, brainstorming, and facilitate transfer of information. Op Period Icon Operations Period tool allows the user to duplicate “clone” operational periods within the plan. Dragonfly Manual Version 3© Page 21...

  • Page 22: Chart Tool-Map Tools

    Salamanderlive com™ Icon This icon is used to access “Salamanderlive.com” and login to the web services available to subscribed customers. Users must have an internet connection and active “Salamanderlive” account in order to access the services. Dragonfly Manual Version 3© Page 22...

  • Page 23: Salamander™ Legacy Tool Icons

    Salamander™ software tools: 1. rapidTAG 2. Mobile Express 3. Command To learn how to connect Dragonfly how to connect to your legacy Salamander software tools see “Appendix A: Salamander Local Connection Preference Settings” TRACK and TAG icons The “TAG”...
  • Page 24 Pre-Planner Tool Icon Pre-Planner tool is designed for the user to capture data on critical infrastructure. From the Pre-plan, response plans can be created. Dragonfly Manual Version 3© Page 24...
  • Page 25 The Mind Map tool Icons can be customized to fit your organizational needs. In this example, the word “Strategy” is going to be used to replace the “Problem” icon. The changes are permanent until changed by the user. Dragonfly Manual Version 3© Page 25...
  • Page 26 Database tool allows the user to adjust where Dragonfly™ imports data from the following Salamander™ TAG™ and TRACK™ tools: Automatic Backup The “ ” tool creates a .zip file that backs up the currently opened operational period and saves it to a local folder generally found along this path:...
  • Page 27 Print Colors tool allows the user to adjust the font colors and “highlight” distinctions between different sections of ICS forms and the Quick Command Start Page. Dragonfly Manual Version 3© Page 27...
  • Page 28 Organization Chart Layout tool allows the user to adjust the Organization Chart layout. The user can toggle between vertical and horizontal positioning. Vertical (Division/Groups) Horizontal (All positions) Dragonfly Manual Version 3© Page 28...
  • Page 29 Position Names Position Names allows the user to change the position or assignment naming convention. Dragonfly Manual Version 3© Page 29...
  • Page 30 The data resides in the program until a user removes it. *Note: When working in “cooperative” plan development rosters are not shared. Rosters accessed from Start screen Rosters accessed from Setup tab inside of program. Dragonfly Manual Version 3© Page 30...
  • Page 31 Communications Import tool allows the user to directly import into the roster Dragonfly™ is designed to allow the “Rostering” of key information. This information can be added to the software through single inputs or through imports. The process of completing either function is completed in the same manner for the following rosters (libraries): ...
  • Page 32 Import performed from the . Importing is completed through the use of .csv files and field mapping. Simply browse to the file location, map the fields, and import. Dragonfly Manual Version 3© Page 32...
  • Page 33 Personnel roster  Services roster  Communications roster Help Tab Help tab allows the user to perform the following:  Check the version “About”  “Update” software  “Activate” software  Utilize the “Fire Calculator” Dragonfly Manual Version 3© Page 33...
  • Page 34 All forms reference the 2010 NIMS All Hazard ICS form sets. Forms can be customized using the form editor that is not supplied with your software. If you would like access to the form editor, please contact Dragonfly™ Technical Support through www.dragonfly-360.com/contact.
  • Page 35 To enter data into a form; double click the desired form and it will open the form in edit mode. Once the form is open, select which portions of the form requiring data. Dragonfly Manual Version 3© Page 35...
  • Page 36 Printing forms : Forms can be printed “blank” or can be printed displaying required data. Printing is completed by pressing the Print Form button. ( Example ICS 201) Dragonfly Manual Version 3© Page 36...
  • Page 37 Form editing point locations within the Form editing point “Planning P” locations within the “Planning P” ICS 215 ICS 203 ICS 215A ICS 204 ICS 202 ICS 205 ICS 201 ICS 206 ICS 230 Dragonfly Manual Version 3© Page 37...
  • Page 38 The forms contained in Dragonfly™ are designed to cross populate data onto related forms. Additionally, certain data inputs that are created in one module/tool cause automatic updating of related forms. When an edit occurs in one form or through the use of a module/tool, related fields are also edited on the related form sets.
  • Page 39 13. The “Add Action” window will open and allow the user to enter the Actions desired. 14. Add the information that you want displayed and click “Apply” to commit data to the form. Dragonfly Manual Version 3© Page 39...
  • Page 40 Organization” is a 4 step process. 1. Adjust the desired view. 2. Select - “Set Organizational Image” 3. Select “Ok” when image is saved 4. Click on “Organization Image” Review the image to verify correct display Dragonfly Manual Version 3© Page 40...
  • Page 41 To add a map(s) 5. Select “Map Sketch” tool. 6. Select “Import/Map Sketch” button. 7. Browse to the map you want to add. 8. Open file and enter a description for the map 9. Select “OK” Dragonfly Manual Version 3© Page 41...
  • Page 42 3. Select “General Situational Awareness” and enter desired statements. 4. Select “Operational Period/Command Emphasis” and enter data. 5. Select “Incident Action Plan” and check boxes that are needed for the IAP. Dragonfly Manual Version 3© Page 42...
  • Page 43 1. Select the Forms tab 2. Double click on the ICS 203 form. This will open the form in print preview mode. 3. Verify data and make any necessary corrections. Dragonfly Manual Version 3© Page 43...
  • Page 44 Completing the ICS 204 Assignment List Within Dragonfly™, the ICS 204 can be created for any position. Additionally, a “Summarized” ICS 204 is available if required. The ICS 204 can be completed from four locations within Dragonfly™.  ICS 204 Form tool ...
  • Page 45 7. Select “Special Instructions” and add desired information. 8. Select “Communications” and add desired information.  Frequencies can be added to the ICS 204 through manual addition to the “Communications Block” Dragonfly Manual Version 3© Page 45...
  • Page 46 Repeat steps for all desired tactical positions that you want to create an ICS 204 for. *By using the “ICS 205 interface tool” within the ICS 204, the user will have completed the ICS 205. Dragonfly Manual Version 3© Page 46...
  • Page 47 Select “Apply” to commit the data to the “ICS 205 Interface tool”  “Drag and Drop” frequency onto the “Communications Block” from the “ICS 205 Interface tool” to the “Communications block” of the ICS 204 Dragonfly Manual Version 3© Page 47...
  • Page 48 Tool”. The current organization chart view opens. 3. Select the “Tactical” position you want to create an ICS 204 for. Select the “Resource Tab” tool. d. Select from the Chart level the position desired Dragonfly Manual Version 3© Page 48...
  • Page 49 Enter the Quantity. Enter the resource type. Select “Add to Chart” h. Verify placement of new positions. Right click on assignment and select “Rename position”. Rename position Select “ok” Dragonfly Manual Version 3© Page 49...
  • Page 50 Channel” window will open Add desired data into data fields. d. Select “Apply” to commit data to the ICS 205. Select “Add to Communications Library” check box if desired. Frequency will be added to the ICS 205. Dragonfly Manual Version 3© Page 50...
  • Page 51 3. Select “Special Instructions” block and add desired data. 4. Select “Print Form” tab to review. Dragonfly Manual Version 3© Page 51...
  • Page 52 This will open the form for editing. 3. Add/Verify “Incident Name” and “Operational Period”. 4. Verify data on form and make additions to the “Method of Communication” field 5. Print form and review for correctness. Dragonfly Manual Version 3© Page 52...
  • Page 53 Enter desired data into “Add Ambulance Service” window. d. Select “Add to Ambulance Services Library” if you require the service to be added to the library. Select “Apply” to save data. “Select “Close” to exit window. Dragonfly Manual Version 3© Page 53...
  • Page 54 Select “Apply” to save data. d. “Select “Close” to exit window. e. Select “Special Medical Emergency Procedures” and add desired data. Select the check box to include Air assets. Dragonfly Manual Version 3© Page 54...
  • Page 55 3. Add/Verify “Incident Name” and “Operational Period”. 4. Adjust the Organization chart to the desired lay out. 5. Select “Set Organization Image”. 6. Select “Organization Image” to review the captured image. 7. Print form. Dragonfly Manual Version 3© Page 55...
  • Page 56 2) Double click on the ICS 208 form. This will open the form for editing. 3) Add/Verify “Incident Name” and “Operational Period”. 4) Add desired data to the form field and select additional check boxes 5) Print form. Dragonfly Manual Version 3© Page 56...
  • Page 57 Select an agency that you want to add resources to from the list of agencies. Select “Add Resource Type”, select the resource needed and “Drag and Drop” under resource type list. 8. Review data and print form. Dragonfly Manual Version 3© Page 57...
  • Page 58 “Operational Period”. (4) Select “Resource List” (5) Select “Add New Resource” b) Enter data Select “Apply” d) Select “Close” 6) Select “Comments” and add desired data. 7) Review for accuracy and Print form. Dragonfly Manual Version 3© Page 58...
  • Page 59 ICS 210 Resource Status Change Form Dragonfly Manual Version 3© Page 59...
  • Page 60 Organization Chart that you want included on the ICS211E. b. Select the “Equipment Tab” tool. c. Select the “Add to 211E” check box. i. De-select to remove from ICS211P d. Add/edit additional data. e. Select “Print Equipment” form Dragonfly Manual Version 3© Page 60...
  • Page 61 Enter data into fields and select “Apply” to save data. d. Select “Close” to end record creation. 5. Print form and review. 6. To print any of the messages from the index, select the message and print form. Dragonfly Manual Version 3© Page 61...
  • Page 62 Add data to fields and select “Apply” b. Item will be added to index 6. Logistics personnel fulfilling request enter data in the following fields: Select who placed order b. Finance comments 7. Print form and review Dragonfly Manual Version 3© Page 62...
  • Page 63 Edit Unit Orders Print form. *The ICS 214 is a three page form that can be used to issue “Unit Orders” or job expectations. Printing multiple 214(s) can lead to large amounts of paper consumption. Dragonfly Manual Version 3© Page 63...
  • Page 64 4. Select the personnel on the Organization Chart that require an ICS 211 5. Select “ICS 214-E Electronic Unit Log” checkbox in the “Resource Tab” tool. 6. Select the “ICS 214-E Electronic Unit Log” form Select position checkbox b. Edit entries Print form. Dragonfly Manual Version 3© Page 64...
  • Page 65 Place quantity and select “Ok”. Print form and review To edit records 1) Highlight record a) Right click b) Make edits Select ok. *To delete record, right click item and select “delete” item Dragonfly Manual Version 3© Page 65...
  • Page 66 ICS 215 Operational Planning Worksheet is a planning worksheet traditionally. Dragonfly™ allows the user to reference the form to verify resource ordering and organizational structure at any time. The ICS 215 can also be included in the IAP packet. Dragonfly Manual Version 3©...
  • Page 67 Hazards/Risks, and Mitigation” fields. 7. Select “Apply” 8. Select “Close” 9. Print and review form. *Editing of the data can be done at any time by selecting the field information and making desired changes. Dragonfly Manual Version 3© Page 67...
  • Page 68 Enter desired data into fields. b. Select “Apply” to commit the data Select “Close” 5. To print desired “Order” high light record and “Print Form”. *Multiple requests can be managed with in one Incident Action Plan Dragonfly Manual Version 3© Page 68...
  • Page 69 Select “Add New Item” b. Enter desired meeting details. Select “Apply” d. Select “Close” when finished adding items. 6. Print form and review. *To delete item form list, highlight the item and select “Delete” on keyboard. Dragonfly Manual Version 3© Page 69...
  • Page 70 *To delete any Items, high-light record and select “Delete” key on keyboard. This concludes the Default NIMS ICS Forms creation instructions. If you require custom forms or specialized forms, please contact Dragonfly™ Technical Support. http://dragonfly-360.com/contact/ Dragonfly Manual Version 3© Page 70...
  • Page 71 4. Connecting to Command™ 5. Connecting to interTRAX™ The connections from Dragonfly™ to a Salamander™ technology are designed to be straight forward and supportable in various environments. From this point on when discussing “connections”, the following definitions will be applicable: 1.
  • Page 72 Connecting Dragonfly™ to Salamanderlive.com™ Connections to Salamanderlive.com™ require an internet connection and are only valid while the Incident Action Plan is open. When the program closes, the connection to Salamanderlive.com™ terminates. 1. Start/Open an Incident 2. Select “Salamander” tab 3. Submit your “User Name and Password”...
  • Page 73 2. Select the position that you want to assign a person to. Open “Personnel” tab. In the TAG slide tab highlight the desired person and “Drag and Drop” the desired person onto the “Drop a person’s name here..” Dragonfly Manual Version 3© Page 73...
  • Page 74 “Personnel” roster if the option is selected. The option can be accessed by selecting. 1. “Set-up” tab 2. “Preferences” icon 3. “General” block 4. Select “Add selected names from Salamanderlive Roster to the Personnel Roster on import” check box. Dragonfly Manual Version 3© Page 74...
  • Page 75 Salamander™ Local Connection Preference Settings Before a local connection is created between Salamander™ and Dragonfly™, the user will need to configure preferences that point to a file path where the “Incident” database is located. To set the path, perform the following: Mobile Express™...
  • Page 76 6. “Drag and Drop” assignment and personnel onto the desired ICS position. 7. Select “Process rapidTAG Import” 8. Set “Object type”. a. Chief b. Branch Division d. Group e. Unit 9. Select “Ok” to finish import Dragonfly Manual Version 3© Page 76...
  • Page 77 Instance hosting Command Incident database” Type the computer name (ex.) “LOCALPC\SQLEXPRESS” Congratulations! You are now ready to import your Command™ incident data into your Dragonfly IAP. If you need assistance please contact Dragonfly Technical Support www.dragonfly-360.com/contact/ Dragonfly Manual Version 3© Page 77...
  • Page 78 6. “Drag and Drop” assignment and personnel onto the desired ICS position. 7. Select “Process Mobile Express Import” 8. Set “Object type”. a. Chief b. Branch Division d. Group e. Unit Select “Ok” to finish import Dragonfly Manual Version 3© Page 78...
  • Page 79 6. “Drag and Drop” assignment and personnel onto the desired ICS position. 7. Select “Process Command Import” 8. Set “Object type”. Chief b. Branch Division d. Group Unit 9. Select “Ok” to finish import Dragonfly Manual Version 3© Page 79...
  • Page 80 Salamander™ Local Connection (Networked) The following configuration for importing of Salamander™ incident data should be used when Dragonfly™ and an instance of the following software are not installed on the same computer. a. rapidTAG™ b. Mobile Express™ c. Command™ The only difference between Salamander™ Local Connections and Salamander™ Local Connections (Networked) is the location of the data and the file path labeling.
  • Page 81 Check with your system Administrator if stronger security settings for sharing are necessary. 3. Navigate to “Set-up” Select “Preferences” b. Select “Incident” module Navigate to “rapiTAG™ instance hosting Incident Database” d. Select “Browse” Dragonfly Manual Version 3© Page 81...
  • Page 82 If the “source” computer is not on the same network as the Dragonfly™ software, the import will fail. Now you are ready to import. Dragonfly Manual Version 3©...
  • Page 83 Local Connections (Networked) Mobile Express™ To Configure for Dragonfly to Mobile Express™ perform the following for Window 7 Operating Systems: 4. Navigate to the following folder: “C:\ProgramData” If the “ProgramData” folder is not visible, contact your “Administrator” and have them make the folder visible 5.
  • Page 84 Navigate to “Mobile Express™ instance hosting Incident Database” d. Select “Browse” Navigate to computer name that the incident database in located on. This is listed under “Network” Open “Salamander” folder. Select the “Mobile Express™” folder Dragonfly Manual Version 3© Page 84...
  • Page 85 If the “source” computer is not on the same network as the Dragonfly™ software, the import will fail. You are ready to import. Dragonfly Manual Version 3©...
  • Page 86 Log off current user and log on the new user. You need to be logged in as this user to use the connection. 2. Open Dragonfly™ and verify that the “Command computer, ProgramData folder, and Salamander folder is shared. Click on “Set up”.
  • Page 87 An instance where Dragonfly™ makes a “direct” connection to the “Incident” database located on the salamanderlive.com web application. The easiest and most flexible way to connect your copy of Dragonfly™ to incident related Salamander information is through a Salamanderlive.com. This connection can only be completed if an internet connection is available through the Salamander™...
  • Page 88 -OR- 9. Select “Filter” Set filters for your preferences. 10. Select incident Select “assignments and personnel” b. Drag and drop onto Dragonfly dashboard. 11. Select “Process interTRAX Import” Set object types for each of the assignments that importing. 12. Make adjustments to the Organization Chart with regard to personnel and equipment.

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