Summary of Contents for DBA smartalk
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Page 1: User Guide
SmarTalk User Guide the quickest way to get the most out of your new SmarTalk phone... - Page 2 Press Cancel several times, until nothing happens in the display. Then answer. If SmarTalk asks for Station Name Here, ignore it until you get to “Entering Station Name” on page 12. BUT before anything else, you need to know...
- Page 3 You need to know... How primary and secondary button functions work Every SmarTalk button can have a primary and a Callers Dial secondary function. For example, on the Dial button, the secondary function is Callers. To use the primary function, press the Dial button. To use the secondary function, press Shift, then Callers.
- Page 4 The difference between a SmarTalk alone, and in groups..go to page 6 How lists work................go to page 18 How to give SmarTalk your own name, time, and date ..... go to page 10 You’ll also want to be able to...
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Page 5: Table Of Contents
SmarTalk User Guide Contents Introduction to SmarTalk SmarTalk Explained ............1 How SmarTalk Works............2 How the Buttons Work............. 3 How the Display Works ........... 5 Icons................6 Moving Around in the Display.......... 8 Setting Basics Introduction ..............9 Changing Settings ............9 Setting Time .............. - Page 6 SmarTalk User Guide Transferring Calls............30 Establishing Three-Way Calls ........30 Redialing ................31 Redialing a Busy Number ..........31 Editing a Number Before Dialing ........32 Answering Answering Calls .............33 Displaying Caller Information .........33 Holding and Retrieving a Call.........34 Answering Second Calls ..........34 Displaying Active and Held Calls........35 Answering Intercom ............35...
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Page 7: Introduction To Smartalk
Adjust the volume as you speak, and mute SmarTalk for privacy. Built into SmarTalk are all sorts of functions, and if you want more custom-calling or Centrex services, you can order them from your local telephone company or service provider. -
Page 8: How Smartalk Works
The illustration shows the basic grouping of SmarTalk buttons by function. Your SmarTalk may have different labels on some buttons. Press a line button to select an external line. SmarTalk has up to three lines. Press a station button to dial a linked station or to select a station to transfer a call. -
Page 9: How The Buttons Work
There’s a primary link if there’s a box in the display above the button. Intercom Select the intercom line. Page Page all SmarTalk speakerphones in your group. Display more information, or move the cursor in the display. Cancel Exit from a menu or function, or reject an editing change. - Page 10 SmarTalk User Guide Flash Signal that special instructions will follow. It is used to access some Centrex and custom-calling services. Turn the Do Not Disturb function on or off. Setup Display the setup menu. Transfer Put a call on hold to transfer it.
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Page 11: How The Display Works
How the Display Works The display shows text and icons to give information about the status of SmarTalk. The display is blank only if SmarTalk is not receiving power. The illustration shows an example of a SmarTalk that is powered, and in use. -
Page 12: Icons
Line and Station Status Icons Icons for line status appear above the Line buttons. If your SmarTalk is in a group, icons for station, or intercom status appear directly above the buttons. They show the primary-function status only. Station and intercom information are not on a solo SmarTalk. - Page 13 SmarTalk User Guide Battery Icons Normal operation is when the SmarTalk is receiving power through the line cord. No battery icon appears when SmarTalk operates normally with good batteries. Replace the NiCad batteries every five years. Normal During Power Battery Icon...
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Page 14: Moving Around In The Display
SmarTalk User Guide Moving Around in the Display To enter or edit information in the display, press to move the cursor. When you open a list or a menu, the first item is displayed. Press to scroll through the items. -
Page 15: Setting Basics
These settings can be changed. However, if you change the time and date on a SmarTalk that is in a group, your changes will change every other SmarTalk in the group. If you should happen to set the wrong date or time, this will be corrected by a signal on the next incoming call through your telephone company. -
Page 16: Setting Time
SmarTalk User Guide Setting Time The displayed time can be either 24 hour or 12 hour. Example For 12-hour time to display, with a time of 1:07 p.m.: Press these buttons To see this in the display Shift Setup Select... -
Page 17: Setting Date
SmarTalk User Guide Setting Date Example For Tuesday, May 2, 2000: Press these buttons To see this in the display Shift Setup Select Date: Sat Apr 20 1997 Date: Tue Apr 20 1997 Date: Tue May 20 1997 Date: Tue May 23 1997... -
Page 18: Entering Station Name
SmarTalk User Guide Entering Station Name SmarTalk has a station name whether it’s in a group or not. You can enter up to 15 characters, including spaces, for the station name. To delete a character, put the cursor in the space and press Shift, Del. -
Page 19: Having Fun With The Name Field
SmarTalk User Guide Example To enter the name Sam in upper- and lower-case letters: Press these buttons To see this in the display Shift Setup Select Station Name: 7 7 7 7 # # # # Station Name: ! ! ! ! -
Page 20: Adjusting Ring
SmarTalk User Guide Adjusting Ring Each line on SmarTalk can have a different ringing sound. You can also turn off ringing for any line. Ring Sound To change the ringing sound: 1. Hold down the button for the line until you hear a beep. -
Page 21: Assigning Station Buttons
SmarTalk User Guide Assigning Station Buttons Speed dialing other stations is only possible if your SmarTalk is connected to a group of other SmarTalks, and each one is set up by the installer with station numbering. Station buttons can be linked to other stations. - Page 22 SmarTalk User Guide Deleting a Station Assignment To delete the primary assignment: 1. Hold down the button until you hear a beep and Assignment... is displayed. 2. Press Select. A flashing dotted line is displayed with text above it. 3. Press Shift, Del to delete the assignment to this button.
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Page 23: Labeling A Button
SmarTalk User Guide Labeling a Button To identify the blue, unlabeled buttons, use the extra labels that come with SmarTalk as you enter button settings. 1. Lift off the button cap by prying up each side with the tip of a small screwdriver, or a nail file, or even an unbent paper clip. -
Page 24: Using Lists
SmarTalk User Guide Using Lists How Lists Work SmarTalk has three lists: a Directory, a Dialed list, and a Callers list. The Directory is a list that you create. The Dialed and Callers lists are records that SmarTalk creates from the calls you make and receive. - Page 25 2. Press Shift, to display New Name Here, if it is not already displayed, then press Select. The SmarTalk Directory has two types of fields for entering information: name and number. 3. Enter characters in the name field. Press after each letter, to move to the next letter.
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Page 26: Fixing A Partial Directory Item
Wait for normal or stutter dial tone, hang up if not found Wait for normal dial tone Wait for stutter dial tone Make SmarTalk send a “Calls Forwarded” message to itself. ↑ ↑ ↑ ↑ Useful to include in Call Forwarding code Delete “Calls Forwarded”... -
Page 27: Changing Directory Items
SmarTalk User Guide Changing Directory Items You can change Directory entries that are not locked. Tips When you edit a speed dial number, you are editing the Directory item. Display or edit a speed dial number by holding down the button until it beeps, then press Select to edit. -
Page 28: Linking Speed Dial Buttons
3. Press Cancel to exit. To make a secondary link, press Shift before you hold down the speed dial button. Use the button labels that come with your SmarTalk to label your linked speed dial buttons. CAUTION You can’t unlink a button. You can change the link. But if you delete the link, you delete the Directory item. -
Page 29: Using The Directory
SmarTalk User Guide Using the Directory After you’ve entered items in the Directory, you can scroll through the Directory and select an item to dial. This saves time in looking up telephone listings, and trying to remember long-distance numbers. To dial a Directory item: Press Directory, then to find the Directory item. -
Page 30: Using The Callers List
SmarTalk User Guide Using the Callers List The Callers list records the last 25 incoming calls. Each record includes the time, date, and length of the call. The Callers list also records the time and date of missed calls. If you subscribe to a caller-identification service, the name or number of the caller is displayed. -
Page 31: Deleting From Lists
SmarTalk User Guide Deleting from Lists You can delete any Directory item that is not locked and any record from the Dialed and Callers lists. CAUTION Use a lot of caution in deleting an item in the Directory. If it is linked to a speed dial button, the button won’t work after the Directory item is deleted. -
Page 32: Changing Items In The Dialed And Callers Lists
SmarTalk User Guide Changing Items in the Dialed and Callers Lists You can edit, but not save, a number in the Dialed or Callers list. For example, if you call a foreign country and reach a wrong number, display the Dialed list to see if you dialed the number correctly. -
Page 33: Calling
To make a handsfree call with the speakerphone: 1. Press . 2. Enter the number. 3. Face the SmarTalk and speak in a normal voice. 4. Press to end the call. To switch from speakerphone to handset during a call, lift the handset. -
Page 34: Using The Intercom
Intercom calls can be made with the handset or the speakerphone. If your SmarTalk is not in a group, Intercom doesn’t work. CAUTION There can be feedback if you use the intercom over the speakerphone. -
Page 35: Paging
SmarTalk User Guide Paging You can use the SmarTalk intercom line to page, or make announcements to all stations in your group except those in use or in Do Not Disturb mode. CAUTION There can be feedback if you make an announcement over the speakerphone. -
Page 36: Transferring Calls
30 seconds. To retrieve an unanswered call, press Cancel. If you subscribe to Centrex call transfer, you can transfer a call to any SmarTalk or other phone in your Centrex group, or almost anywhere. Establishing Three-Way Calls You can make a three-way call with one outside number and one station within your group. -
Page 37: Redialing
To automatically redial a busy number: 1. When you hear the busy signal, press Shift, Auto Rdl. Do not hang up. SmarTalk continues to redial at intervals until the call connects. 2. The Automatic Redial function ends if you press any button, or switch from handset to speakerphone or from speakerphone to handset. -
Page 38: Editing A Number Before Dialing
SmarTalk User Guide Editing a Number Before Dialing You can enter a number into the Dialing Editor, edit it if necessary, and then dial it. This lets you be sure that the number is correct before dialing. To edit a number before dialing: 1. -
Page 39: Answering
SmarTalk User Guide Answering Answering Calls SmarTalk tells you a lot about incoming calls, by ringing, showing a ringing line icon, and displaying a message. When you pick up the handset or press , SmarTalk selects a ringing line. If it does not, press the line button that is ringing. -
Page 40: Holding And Retrieving A Call
Holding and Retrieving a Call Outside calls can be put on hold. SmarTalk has two hold functions: hold and exclusive hold. If you put a call on hold, any station that shares the same line can retrieve the call. If you put a call on exclusive hold, only your station can retrieve the call. -
Page 41: Displaying Active And Held Calls
SmarTalk User Guide Displaying Active and Held Calls If you have more than one line, SmarTalk can show you the calls on your lines, including calls made by other stations sharing the lines with you. The information displayed includes line number or station number, and call status (active, held, or busy). -
Page 42: Using Do Not Disturb
Using Do Not Disturb You can use the Do Not Disturb function to block incoming calls. Your SmarTalk will not ring. Outside callers will be connected to your voice mail, if you subscribe to that service. Stations within your group will see the message you select. -
Page 43: Retrieving Messages
SmarTalk User Guide Retrieving Messages Whenever the message light at the top right of SmarTalk is flashing, you have at least one message. Other stations in your group can leave a call-me message and turn on your message light. If you subscribe to voice mail, the message light flashes when you have one or more messages. -
Page 44: Buttons Menu
SmarTalk User Guide Buttons Menu Button Functions Every SmarTalk button can have primary and secondary functions. You can change the primary and secondary functions of buttons that are not locked. Station and speed dial buttons also have settings, which link them to stations or Directory items. To assign those settings, please see “Assigning a Station Link”... - Page 45 SmarTalk User Guide Or, press Shift, then press the button to display a secondary function. The display shows the button number, ↓ ↓ ↓ ↓ for a primary function or ↑ ↑ ↑ ↑ for a secondary function, and the function of the button.
- Page 46 SD1 – SD20 Speed dial a linked Directory item. Select the displayed option. Send Msg Leave a call-me message and turn on the message light at another SmarTalk in your group. Setup Display the first option in the setup menu. Shift Select the secondary function of a button.
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Page 47: Safety, Regulations, Warranty
Follow all warnings and instructions damage and could require marked on the SmarTalk. extensive work by a qualified Never use the SmarTalk with a power technician to restore the product source different from the one to normal. described on the label. If you are... - Page 48 The exchange line has a maximum REN than 5. capacity of 4. The total REN value United Kingdom: OFTEL/BABT assigned to a SmarTalk system is 1. The telephone has been approved for use To determine the REN value of the under the following conditions:...
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Page 49: Product Specifications
Input - 120 VAC, 60 Hz, 25 Watts limited warranty and in no event shall Output - 24 VDC, 500mA dba Telecom be liable for loss of anticipated profits, incidental or Australia – part# 111-5036 consequential damages, loss of time or United Kingdom –... -
Page 50: Troubleshooting Smartalk
There is no dial tone Check that the line cord and handset cord are properly connected to the jacks on the back of the SmarTalk. Check that the line cord is properly connected to the wall jack. SmarTalk doesn’t ring Check the Ring Sound. -
Page 51: Custom-Calling And Centrex Services
Many of these services may already be included in the Directory of your SmarTalk, and linked to labeled speed dial buttons. These may include: Call Park, Call Pickup, Call Forward, Voice Mail, and many others. -
Page 52: Getting Other Custom-Calling Services
SmarTalk User Guide Example To forward your calls to another number: 1. Either: press the Call Fwd button, or enter the code. 2. When you hear the more prompt, enter the number to which you want calls forwarded. 3. When you hear the done prompt, hang up. -
Page 53: Troubleshooting Custom-Calling Services
SmarTalk User Guide Troubleshooting Custom-calling Services Then You can’t use a custom-calling Check the codes and numbers entered in your Directory. service See “Custom-calling and Centrex Services” on page 45. Contact your telephone company or service provider for the valid codes for your area, and to check that the custom-calling services have been turned on. -
Page 54: Glossary
Block calls from ringing The power adapter for on a specific telephone. the SmarTalk. May be small for a single Centrex SmarTalk, or large for a Business and personal group. services provided by a station button telephone company or service provider. Part of A SmarTalk button that custom-calling services. -
Page 55: Index
SmarTalk User Guide Index Assignment..., 15 calling. See dialing Auto Rdl, 3, 31, 39 call-me message, 3, 28 Automatic Redial, 31 call-progress tone, 20 !m, 13, 19, 20 calls. See also Dialed list, #m, 12, 19 Callers list ( ), 20 all stations, 28 →... - Page 56 3 description of, 5 external line, 3 flashing, 26, 39 icons, 5 custom-calling services, is blank, 44 short or long SmarTalk, factory settings, 9 canceling, 45 FCC Part 68, 42 text, 5 feedback with paging, 28, displaying active, held calls, 35...
- Page 57 SmarTalk User Guide last number. See Dialed moving. See scrolling list Mute, 40 handset light in use icon, 6, 16 problems with, 44 switching to light flashing, 37 speakerphone, 27 name. See station name line volume, 27 name field, 19...
- Page 58 SmarTalk User Guide PSTN, 42 Select, 3 of incoming calls, 33 Send, 3 of intercom, lines, Send Msg, 40 stations, 6 services. See custom- Stn1 – Stn12, 39 quiet. See volume storing. See assigning, calling services setting. See assigning, copying, entering...
- Page 59 SmarTalk User Guide to lock Directory item, troubleshooting, 44 type of time, 10 United Kingdom regulations, 42 United States regulations, 42 unlock Directory item, 22 using Callers list, 24 Dialed list, 23 Directory, 23 voice mail, 37 Voice Mail, 45 Vol ↑, 40...
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