Summary of Contents for Geidea mada
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Page 1: Table Of Contents
mada User Guide TABLE OF CONTENTS 1. NUMBER KEYPAD 2. OPERATOR’s TRANSACTIONS 2.1 PURCHASE 2.2 PURCHASE WITH CASH BACK 2.3 PURCHASE WITH CONTACTLESS 2.4 REVERSAL 2.5 ADVICE 2.6 CASH ADVANCE 2.7 AUTHORIZATION 2.8 REFUND 3. SUPERVISIOR OPERATIONS 3.1 DUPLICATE COPY 3.2 RECONCILIATION 3.3 SNAPSHOT TOTAL 3.4 RUNNING TOTAL 3.5 HISTORY MENU 3.6 CHANGE PASSWORD 3.7 TERMINAL INFO 3.8 PAPER REQUEST 4. RETRIEVAL REFERENCE NUMBER... -
Page 2: Number Keypad
1. NUMBER KEYPAD USAGE CANCEL KEY for CANCEL the Transaction Or EXITING MENU. CLEAR KEY is used to clear wrongly entered data. ENTER KEY is used for performing a Transaction or ENTERING MENU. 2 | P a g e mada User Guide v1.04 ... -
Page 3: Operator's Transactions
Swipe/Insert Card directly into terminal at idle screen to perform the transaction. PROCEDURE - 2 1. Select “PURCHASE” from mada menu. 2. At this Screen, you can either “Swipe/Insert card” or User can press “ENTER” key to perform manual entry. - Page 4 6. At this screen ask customer to enter his/her secret “PIN NUMBER” and then press “ENTER” to finish the Transaction. Example: 1234 7. When the transaction gets completed, the receipt will be printed in terminal as below. 4 | P a g e mada User Guide v1.04 ...
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Page 5: Purchase With Cash Back
(or services) and of a cash amount requested by the Card holder. The amount of the cash portion is identified in the transaction data as a separate item. This service is available only for local “mada cards“. PROCEDURE - 1 Insert Card directly into the Terminal when the Terminal is at Idle Screen to perform the transaction. - Page 6 PROCEDURE - 2 1. Select “PURCHASE” from mada menu. 2. For “PURCHASE WITH CASHBACK” you must “INSERT” the CARD into the Terminal and note that CARD SWIPE is not allowed. Example: mada card 3. Enter the “PURCHASE AMOUNT” and then press “ENTER”...
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Page 7: Purchase With Contactless
A data capture transaction that debits a card holder's account in exchange for goods or services. For Contactless Card, Amount should be greater than 1 SAR and should be less than a limited amount defined by TMS ( configuration file of the host ) . 7 | P a g e mada User Guide v1.04 ... - Page 8 1. Tap the Contactless card over the terminal screen to perform transaction. PROCEDURE – II 1. Select “PURCHASE” from mada menu and input Purchase Amount using number key and then Press “ENTER” Example: SAR 50.00 2. Then Swipe/Insert/Float Card into the Terminal.
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Page 9: Reversal
Reversal can only be done for the last purchase of transaction within 60 seconds. A Reversal advice shall be used to null, if the effects of a previous financial or authorization transaction. mada expects to receive a Reversal advice from the terminal when a transaction does not complete successfully. -
Page 10: Advice
Follow-up to an approved pre-authorization purchase transaction. It is initiated after the Cardholder received the purchased goods or services. The amount entered in this transaction supersedes that entered in the pre-authorization purchase. 1. Select “ADVICE” from mada menu. 2. “Swipe/Insert” the Card into the Terminal. Example: VISA Card 3. - Page 11 “ENTER” to continue. Example: 1234 6. Enter the “ADVICE AMOUNT” and then press “ENTER”. Example: SAR 50.00 7. Once the transaction gets completed, the receipt for “ADVICE” Transaction will be printed. RECEIPT: 11 | P a g e mada User Guide v1.04 ...
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Page 12: Cash Advance
2.6 CASH ADVANCE A manual cash disbursement, typically obtained at Bank’s branch. This option is only available for international credit card, mada is not supporting. 1. Select “CASH ADVANCE” from mada menu. 2. “Swipe/Insert” Customer’s Card into the Terminal. -
Page 13: Authorization
Cardholder's account and to request authorization from the Card Issuer Bank where the final outcome is not known at the time of authorization is granted. 13 | P a g e mada User Guide v1.04 ... - Page 14 1. Select “AUTHORIZATION” from mada menu. 2. Swipe/Insert customer card into terminal. Example: VISA card 3. If the Card number is entered manually it will prompt to enter the customer’s card “EXPIRY DATE” as below but without “/” and press “ENTER”...
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Page 15: Refund
It requires the Card holder to enter the PIN and also requires the retailer's supervisor password and the retailer's signature. Customer should have Receipt copy of Purchase transaction. 15 | P a g e mada User Guide v1.04 ... - Page 16 RRN: Number of customer's purchase receipt. 1. Select “REFUND” from mada menu. 2. Swipe/Insert Customer Card into the terminal. Example: mada card 3. Enter Merchant Password using number keys and then press ENTER KEY. Example: 1234 4. Terminal will ask to enter RRN number of previous successful purchase transaction.
- Page 17 6. Ask the customer to enter his/her secret “PINNUMBER” and then press “ENTER”KEY Example: 1234 7. Transaction will process and Receipt will be printed. Receipt: 17 | P a g e mada User Guide v1.04 ...
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Page 18: Supervisior Operations
4. And it will ask Re-Enter the merchant password, now input the correct password using number keys then press “ENTER” KEY. 5. Merchant can do all the below operations, if the given password matched with original password. 18 | P a g e mada User Guide v1.04 ... -
Page 19: Duplicate Copy
The POS Terminal Reconciliation process calculates the counts and amounts of the transactions processed by the terminal. The terminal then sends the figures to the mada to check if they match mada’s view on what is processed during the business day. A manual cash disbursement, typically obtained at a bank’s Branch. - Page 20 Receipt: 20 | P a g e mada User Guide v1.04 ...
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Page 21: Snapshot Total
The supervisor can perform this operation at any time to print the total without resetting the total. 1. In Merchant MenuSNAPSHOT TOTALENTER KEY. 2. It will print terminal Transaction total without Reset. Receipt: 21 | P a g e mada User Guide v1.04 ... -
Page 22: Running Total
The supervisor should perform this operation at the end of each shift, so the total will be reset and a fresh account starts for the next shift. 1. In Merchant MenuRUNNING TOTALENTER KEY. 2. It will Print terminal Transaction total and will do reset. Receipt 22 | P a g e mada User Guide v1.04 ... -
Page 23: History Menu
3.5HISTORY MENU 1. In Merchant MenuHISTORY MENUENTER KEY 2. Merchant can see all the transactions. 3. Merchant will search TXN by Amount and Date. 3.6 CHANGE PASSWORD 1. In Merchant MenuCHANGE PWDENTER KEY. 23 | P a g e mada User Guide v1.04 ... - Page 24 ENTER KEY. Example: 1234 5. Enter NEW password using number pad. Then press ENTER key. Example: 2222 6. It will display on the screen “Password has been changed” once get changed. 24 | P a g e mada User Guide v1.04 ...
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Page 25: Terminal Info
This Data Element is mandatory for all financial transaction and reversal operation. The RRN should always be printed in full on the POS receipt. Receipt: 25 | P a g e mada User Guide v1.04 ... -
Page 26: Turn On/Off Procedure
Note: Terminal will go into sleep mode after 255 seconds ( in case of no power connected – running under battery ), Press any key to wake up and Terminal display the Idle screen. 26 | P a g e mada User Guide v1.04 ... -
Page 27: Receipt Paper Installation
Helpdesk. Blank Display When the terminal LCD screen does not show correct or clear readable information: Check the terminal battery level. Ensure it is not empty, if so please charge it. 27 | P a g e mada User Guide v1.04 ... -
Page 28: T1000 Gprs Communications Problem
GPRS connection and processing transactions. The strength of the GPRS signal in such environments can be limited. Try to ascertain these problem areas and not use the terminal here. 28 | P a g e mada User Guide v1.04 ... - Page 29 Extra Battery. If you find that the terminal is being used at Conferences, Shows etc., where there is little or no access to a power source it is worth considering purchasing an extra battery. 29 | P a g e mada User Guide v1.04 ...
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Page 30: Response Code
PIN length error Decline PIN key synch error Decline Suspected counterfeit card Decline Invalid date (Visa 80) Decline Cryptographic error found in PIN or CVV (Visa 81) Decline Incorrect CVV (Visa 82) Decline 30 | P a g e mada User Guide v1.04 ... - Page 31 Decline Security software/hardware error – try again Decline Security software/hardware error – no action Decline Message number out of sequence Decline Request in progress Decline Unknown terminal Decline Invalid Reconciliation Date Decline 31 | P a g e mada User Guide v1.04 ...