Matrix Telecom COSINE-64P User Manual

Hide thumbs

Table Of Contents

Table of Contents

Quick Links

Download this manual

COSINE

User's Guide

Version 4

August 2006

MATRIX TELECOM PVT. LTD.

Corporate Office:

394-GIDC, Makarpura,

Vadodara-390 010, India

Tel : +91 265 2630555

Fax: +91 265 2636598

E-mail: Info@MatrixTeleSol.com

URL: www.MatrixTeleSol.com

Factory:

39-GIDC, Waghodia-391 760

Dist. Vadodara, India

Tel : +91 2668 263172/73

Fax: +91 2668 262631

E-mail: Support@MatrixTeleSol.com

Table of Contents

Need help?

Do you have a question about the COSINE-64P and is the answer not in the manual?

Questions and answers

Summary of Contents for Matrix Telecom COSINE-64P

Page 1 COSINE User’s Guide Version 4 August 2006 MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. MATRIX TELECOM PVT. LTD. Corporate Office: Factory: 394-GIDC, Makarpura, 39-GIDC, Waghodia-391 760 Vadodara-390 010, India Dist. Vadodara, India...
Page 3: Welcome
This user’s guide is designed to help the station user to use the system features intelligently. Every feature is explained with regard to its usage and application with relevant example. This is a common user’s guide for the users of Cosine-64P and Cosine-32P. The configuration of both the variants is tabulated below:...
Page 4 Cosine-32P Specifications Cosine-64P 4 x 3 x 12 3 x 2 x 8 Maximum Standard Phones (SLT) Maximum Digital Key Phones (DKP) Maximum Analog Trunks (TWT) Maximum BRI Trunks 2(4 channels) 1(2 channels) 1(2 channels) Auto-Attendant Modules 16x16 sec. 16x16 sec.
Page 5: Table Of Contents
Contents Welcome ..................3 Abbreviated Dialing ..............7 Alarms ..................8 Auto Call Back ................. 13 Auto Redial ................14 Barge-In ................... 16 Call Follow Me ................. 17 Call Forward ................17 Call Park .................. 23 Call Pick Up ................24 Call Splitting ................
Page 6 Operator Dialing ............... 44 Override ................... 44 Paging ..................45 Raid ..................46 Room Monitor ................46 Selective Trunk Access ............46 System Administrator (SA) Mode ..........47 System Engineer (SE) Mode ............ 47 Time Tables ................48 Trunk Access Groups ............... 48 Trunk Reservation ..............
Page 7: Abbreviated Dialing
Matrix Abbreviated Dialing Personal Abbreviated Dialing • You can store up to 10 numbers of your choice in personal memory. The location codes for Personal Abbreviated Dialing are 01-10. How to program numbers in personal memory? Lift the handset. Dial tone Dial 108-Location Code-Trunk Confirmation Access Code-Number-#*.
Page 8: Alarms
Matrix Example: To program telephone number 265-2630555 at Location Index 05 with trunk access code ‘82’. Dial 108-05-82-02652630555-#* Once this location is programmed with the number, dial 605 to call the number. Global Abbreviated Dialing • You can dial out numbers stored in the global memory of the system using specific codes.
Page 9 Matrix Single Alarm Lift the handset. Dial tone Dial 161-Minutes. Confirmation tone Replace the handset. Multiple Alarms Lift the handset. Dial tone Dial 161-Minutes. Confirmation tone Dial 161-Minutes. Confirmation tone Replace the handset. Example: Dial 161-09 to set a reminder after 9 minutes (Single). Dial 161-09 and 161-12 to set a reminder after 9 and 12 minutes (Multiple).
Page 10 Matrix Multiple Alarms Lift the handset. Dial tone Dial 162-Hours-Minutes. Confirmation tone Confirmation tone Dial 162-Hours-Minutes. Replace the handset. Example: Dial 162-1630 to set a reminder at 4:30PM (Single) Dial 162-1630 and 162-1830 to set a reminder at 4:30PM and 6:30PM (Multiple) Daily Alarm •...
Page 11 Matrix Example: Dial 163-1230 to set a daily reminder for lunch at 12:30PM (Single). Dial 163-1230 and 163-1530 to set a daily reminder for lunch at 12:30PM and Tea break at 3:30PM (Multiple). Date and Time Alarm • You can ask the Cosine to remind you on a specific date at a specific time.
Page 12 Matrix on 1st April 2005 at 11:00AM. Dial 164-01-04-2005-11-00 and 164-21-04-2005-23-00 to set a date and time reminder on 1st April 2005 at 11:00AM and 21st April 2005 at 11:00PM. Cancel Alarms • You can ask the Cosine to cancel all the pending alarms. Dialing 160 from the station will cancel all the alarms set on that station.
Page 13: Auto Call Back
Matrix Cancel Remotely Alarms Lift the handset. Dial tone Confirmation tone Dial 165-Station-0. Replace the handset. Auto Call Back Auto Call Back-On Busy • You need not keep dialing busy station repeatedly. Instead can request Auto Call Back by dialing ‘2’ when you get busy tone.
Page 14: Auto Redial
Matrix established. Any number of stations can request for Auto Call Back-On No Reply. Lift the handset. Dial tone Ring Back Tone Dial Number. Confirmation tone Dial 2. Cancel Auto Call Back Lift the handset. Dial tone Dial 102. Confirmation tone Replace handset.
Page 15 Matrix Single Auto Redial Lift the handset. Dial tone Dial Trunk Access Code . Trunk dial tone Busy tone Dial Number . Disconnect. Lift the handset. Dial tone Dial 171 . Confirmation tone Replace handset. Example: Dialed number is busy. To use Auto Redial feature, disconnect and dial 171.
Page 16: Barge-In
Matrix Example: Dialed number was busy. Auto Redial was requested by dialing 171. To cancel Auto Redial request, the station user should dial 170. Barge-In • When your call is urgent and you cannot wait for the called person to become free, you can land in his conversation after intimating him.
Page 17: Call Follow Me
Matrix Call Follow Me • After going to your co-worker’s desk if you desire to receive your calls on his station, you can use this feature. Lift the handset on your station. Dial tone Dial 135-Station-User Confirmation tone Password . Example: Your station number is 201.
Page 18 Matrix Example: If Station 23 wants to forward his calls to Station 24, he should dial 131-24. Call Forward-All calls to external number • You can forward all the calls of your station to an outside number (external number). Lift the handset. Dial tone Dial 131-Trunk Access Code- Confirmation...
Page 19 Matrix number if you are busy when the call arrives. Lift the handset. Dial tone Dial 132-Trunk Access Code- Confirmation tone Destination Number-#* . Replace handset. Example: (Asian/Australasian/European/African Users) If Station 23 wants to forward his calls to his residence using trunk access code 61 when he is busy, he should dial 132-61-2630555-#* Example: (North American/South American Users)
Page 20 Matrix Lift the handset. Dial tone Dial 133-Trunk Access Code- Confirmation tone Destination Number-#* . Replace handset. Example: (Asian/Australasian/European/African Users) If Station 23 wants to forward his calls to his residence using trunk access code 61 if he does not answer the call within 30 seconds, he should dial 133-61-2630555-#* Example: (North American/South American Users) If Station 23 wants to forward his calls to his residence using...
Page 21 Matrix Lift the handset. Dial tone Dial 134-Trunk Access Code- Confirmation Destination Number-#* . tone Replace handset. Example: (Asian/Australasian/European/African Users) If Station 23 wants to forward his calls to his residence using trunk access code 61 when he is busy or does not reply, he should dial 134-61-2630555-#*.
Page 22 Matrix If 137-1 is set, followed by 134-62-2630555 by station 23, only external calls landing on station 23 are forwarded to 2630555. Any internal call landing on station 23 is not forwarded to the external number. Cancel Call Forward • You can cancel Call forward from source as well as destination.
Page 23: Call Park
Matrix the stations 23 and 24 will ring simultaneously and the user can answer the call from either station. Disable Call Forward-Dual Ring Lift the handset. Dial tone Dial 1360. Confirmation tone Replace the handset. • On using this command Call Forward feature would work normally as explained above.
Page 24: Call Pick Up
Matrix • Please do not forget to retrieve the parked call. If you do not retrieve the call within the programmed time (Call Park Time) the call will return back automatically. Call Pick Up • Cosine offers two types of call pick up facility viz. Call Pick Up-Group and Call Pick Up-Selective.
Page 25 Matrix 1.Two stations 2.One station and one trunk 3.Two trunks Call Splitting between two stations Speech with station. Dial Flash . Feature tone Dial another Station. Ring back tone Speech with the station when the call is answered. Dial Flash-1 . Speech with held party.
Page 26: Call Transfer
Matrix (For North American/South American users) Speech with trunk. Feature tone. Trunk goes on Dial Flash. hold. Feature tone Dial 6. Dial Trunk Access Code. Trunk dial tone Ring back tone Dial Telephone Number. Speech with called party when the call is answered. Dial Flash-1.
Page 27 Matrix Call Transfer-While Ringing Speech with called party. Dial Flash . Feature tone Dial Station . Ring back tone Replace the handset. • You can transfer a call without waiting for the destination to answer. This is also known as “Wait For Ring Transfer”. If the called station does not respond to the ring within programmed time, the call comes back to the station that transferred the call.
Page 28 Matrix (For Asian/Australasian/European/African users) Speech with trunk. Feature tone. Trunk goes Dial Flash. on hold. Dial 8. Feature tone Trunk dial tone Dial Trunk Access Code. Ring back tone Dial Telephone Number. Speech with called party when the call is answered. Dial Flash-1.
Page 29: Cancel Station Features
Matrix Cancel Station Features • Features like Alarms, Auto Call Back, Call Follow-Me, Auto Redial, DND, Call Forward, Hot Line, Hot Outward Dialing and Trunk Reservation can be cancelled individually from the station. Lift the handset. Dial tone Dial 100 . Confirmation tone Replace the handset.
Page 30 Matrix (For Asian/Australasian/European/African users) Speech with trunk. Feature tone. Trunk goes on Dial Flash. hold. Feature tone Dial 8 . Dial Trunk Access Code. Trunk dial tone Ring back tone Dial Telephone Number. Speech with called party when the call is answered. Speech with held party.
Page 31: Conference-Multi Party
Matrix (For Asian/Australasian/European/African users) Speech with trunk. Feature tone. Trunk goes Dial Flash . on hold. Dial 8 . Feature tone Dial Trunk Access Code . Dial tone of the trunk Dial Telephone Number . Ring back tone Speech with called party when the call is answered.
Page 32 Matrix Lift the handset. Dial tone Dial Station-B . Ring back tone, speech. Dial Flash . Feature tone, Station B gets music. Dial 191 . Dial tone Dial Station-C . Ring back tone, speech. Dial Flash . Feature tone, Station C gets music. Dial 191 .
Page 33: Continued Dialing
Matrix To Terminate the conference All participants in speech. Go On-Hook. All participants get music on hold. Dial 190 . All participants are released. Continued Dialing • Continued Dialing allows you to dial the desired external number, wait for the called party to answer and then dial additional digits.
Page 34: Department Call
Matrix Department Call • Cosine offers flexibility to group stations belonging to a particular department. This group is called department group. • The group is identified by an access code (Department Number). • To call the department you can dial the access code of the department.
Page 35: Do Not Disturb (Dnd)
Matrix Dial a DISA enabled trunk. PBX answers the call. Dial DISA login code i.e. 119- DISA log-in beeps. Station Number-User Password . Dial Station or Dial Trunk Ring back tone Access Code-External Number . • To continue the speech, dial any digit. •...
Page 36: Dynamic Lock
Matrix Dynamic Lock • You can lock the station to avoid misuse of local and long distance dialing in your absence. The lock operates with a 4-digits password called User Password. Default Password is 1111. Station can be locked manually or automatically. Select Auto or Manual Lock Lift the handset.
Page 37: Emergency Dialing
Matrix Emergency Dialing • You can dial an emergency number (100,101,911 etc) to ask for help or inform about an emergency situation. An emergency number can be dialed from the dial tone or by accessing the Trunk. Lift the handset. Dial tone Dial the Emergency Number Or Emergency...
Page 38: Forced Answer
Matrix Forced Answer • You can force the called party to answer the call by making the destination station’s speaker go Off-Hook. This is useful when the called party is not responding to the call in spite of the station ringing continuously. Lift the handset.
Page 39: Hotdesk
Matrix Hotdesk • Hot Desk enables the user to use all the features/facilities allowed to him from any station. This feature is protected with a 4-digit password called User Password. You are at your colleague's station. Lift the handset. Dial tone Dial 1091-Your Station Confirmation tone...
Page 40 Matrix • Delayed hot line is possible. After lifting the handset you do not get connected to the station immediately but get regular dial tone. If you do not dial anything during this short dial tone, the Cosine places the hotline call to the station. Lift the handset.
Page 41 Matrix Example: (Asian/Australasian/European/African Users) Activate HOD for external number 812-323-3053. Assume trunk access code ‘63’. Dial following code to set this feature 153-63-812-323-3053-#* Example: (North American/South American Users) Activate HOD for external number 812-323-3053. Assume trunk access code ‘83’. Dial following code to set this feature 153-83-812-323-3053-#* •...
Page 42: Interrupt Request
Matrix Interrupt Request • When your call is urgent and you cannot wait for the called person to become free, you can land in his conversation after intimating him. While landing, you get music and the called person gets beeps for 45 seconds. Lift the handset.
Page 43: Last Number Redial
Matrix Last Number Redial • You can redial the last number dialed, be it a station or an external number. This saves time during retrying a busy external number. Lift the handset. Dial tone Dial 7 . Silence. The system grabs a trunk. Trunk dial tone The system inserts pause.
Page 44: Message Paging
Matrix Message Paging • You can page a message of your choice to a group of stations. • However, SLT users cannot receive a page. Lift the handset. Dial tone Paging station gets confirmation tone. Dial 1032-Page Paged DKP gets a ring. When the rings Zone-Message is answered the message is displayed Index .
Page 45: Paging
Matrix Lift the handset. Dial tone Dial Station . Routing tone Ring back tone. The Dial 4 . destination gets overriden. Paging • You can deliver a message to a mass of people just by lifting your handset and dialing a code. This feature is helpful when it is required to call few people for a meeting.
Page 46: Raid
Matrix Raid • You can enter into the conversation of the called busy station without his knowledge. • The station you raid does not come to know that you have entered in his conversation unless you speak something (programmable). Lift the handset. Dial tone Dial Station.
Page 47: System Administrator (Sa) Mode
Matrix (North American/South American users) Lift the handset. Dial tone Dial 89-Trunk Software Port Dial tone of the trunk Number. Dial desired external number. System Administrator (SA) Mode • SA mode allows SA to change few system settings without entering the SE mode. It is a subset of the full-blown SE mode and hence supports only a few programming commands.
Page 48: Time Tables
Matrix Lift the handset. Dial tone Dial 1#91-SE Password . Programming tone • Default SE password is 1234. • To exit SE mode, dial ‘00#*’ from the programming tone. You get Matrix dial tone. Time Tables • You can program the timezone for your station if the time table assigned is in Manual mode.
Page 49: Trunk Reservation
Matrix (Asian/Australasian/European/African users) Lift the handset. Dial tone Dial tone of the trunk Dial 0/5/61 to 65. Dial Desired External Number . (North American/South American users) Lift the handset. Dial tone Dial 9/5/81 to 85. Dial tone of the trunk Dial Desired External Number .
Page 50: User Absent/Present
Matrix Lift the handset. Dial tone Dial 102 . Confirmation tone • Once your important calls are over, do not forget to cancel the reservation. This will enable others to use the trunk. User Absent/Present The user can absent him self when he leaves the desk. •...
Page 51: Walk-In Class Of Service
Matrix The following features do not work with default password. • Call Follow Me • Dynamic Lock • DISA • Hotdesk • Time Table • User Present/Absent • Walk In Class of Service Walk-in Class Of Service • You can make calls from some other stations. This facility is protected with a 4-digit user password.

This manual is also suitable for:

Cosine-32p