etherFAX A2E User Manual

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etherFAX A2E

User Guide

Guide Version 1.0.1

2015-05-29

(877) 384-9866 | etherFAX.net | support@etherFAX.net | 15 North Main Street Marlboro, NJ 07746

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Page 1 A2E User Guide Guide Version 1.0.1 2015-05-29 (877) 384-9866 | etherFAX.net | support@etherFAX.net | 15 North Main Street Marlboro, NJ 07746...
Page 2: Table Of Contents
System Tools ............................15 System Firmware ............................. 15 Installing New Firmware ........................15 System Reboot ............................16 Management via etherFAX Client Portal ....................17 Multi-Device Edit ............................17 Device Inventory Report .......................... 17 Single Device Edit ............................. 18 Assigning DID’s/TFN’s to a device ..................... 18 etherFAX A2E User Guide | 2 ©...
Page 4: General Overview
(A2E) offers a simple, plug-and-play device that allows any traditional fax machine to be extended to the etherFAX network. The etherFAX A2E, manufactured by MultiTech, connects existing analog fax machines to the etherFAX network, allowing faxes to be sent and received via the cloud, instead of the PSTN.
Page 5: Device Status Lights
Device Status Lights Connected to etherFAX Polling/Communication with etherFAX Receive Activity Send Activity Device Initialization Power etherFAX A2E User Guide | 5 © 2015 etherFAX LLC.
Page 6: Device Registration & Initial Setup
Using the supplied cabling connect the RJ-11 telephone cable to the RJ-11 port on the back of the etherFAX A2E and the other end into the Line port on the analog fax device you wish to use. Connect the supplied Ethernet cabling to the RJ-45 port on the back of the etherFAX A2E and the other end into an active network jack.
Page 7 After the settings are configured on the computer and a direct network connection is made via Ethernet cable between the etherFAX A2E and the computer the etherFAX A2E local device portal will be accessible through an internet browser by navigating to http://192.168.2.1. Login using the default...
Page 8: Device Operation
A2E will generate the reports. Receiving a Fax When a fax is received to a number on the etherFAX network that is assigned to a specific A2E device the etherFAX A2E will securely retrieve the image file and then begin communication with the local analog fax device.
Page 9: Device Configuration
Device Configuration The etherFAX A2E device can be managed from two different locations. The device itself has a local device portal that can be accessed via a standard HTTP connection to the device’s IP address on port 80. The local device portal assists in configuring the device for network communication and device specific updates such as firmware.
Page 10: System Settings
User: etherFAX user account the device is configured to use. In most cases this will be left blank since the device securely communicates and registers via an authentication token, thus not needing the account number.
Page 11: Advanced Configuration
Note: Caller ID should be configured as a valid 10 digit toll number. Failure to do so will result in higher transmission failure rates. Poll Interval: Integer value, in seconds, that the etherFAX A2E will poll the etherFAX service for inbound faxes.
Page 12: Network Settings
Network Settings The etherFAX A2E is configured to use DHCP if available. However if DHCP is not available for use the device can be configured to use a static or manual IP configuration. Automatic DHCP: Enable or Disable use of DHCP The following options are available if DHCP is disabled.
Page 13: Device Information
Device Information The device information section provides the device serial number as well as its registration status on the etherFAX network. etherFAX A2E User Guide | 13 © 2015 etherFAX LLC.
Page 14: Service Information
Service Information Service Logging The service information section displays the last 1000 entries of the etherFAX A2E log. The log can be refreshed by selecting ‘Update’. When submitting a support ticket please include the contents of the current log window along with your issue description.
Page 15: System Tools
System Tools Basic network utilities are provided in the etherFAX A2E local device portal to assist in verifying and troubleshooting network connectivity. Available utilities: free – Display RAM details  Line1 - Indicates Memory details like total available RAM, used RAM, Shared RAM, RAM used for buffers, RAM used of caching content.
Page 16: System Reboot
‘Install Now’. 2. After selecting ‘Install Now’ the etherFAX A2E will download and install the latest firmware. The device will automatically reboot once complete. 3. Once the device has rebooted you will need to refresh your internet browser and sign in to the device.
Page 17: Management Via Etherfax Client Portal
A device inventory report can be exported to a CSV or Excel file. To obtain a device inventory for all etherFAX A2E devices provisioned to your account choose CSV or Excel from the top right of the A2E Devices portal section. You will be prompted for the desired save location on your local computer.
Page 18: Single Device Edit
To assign a DID or TFN to an etherFAX A2E device, first select and edit the device from the A2E Devices section of the etherFAX Client Portal. A dropdown will be visible that lists all available numbers on the etherFAX account.
Page 19 Support For support questions regarding etherFAX implementation with Windows Fax and Scan please contact etherFAX Support. +1.877.384.9866 support@etherfax.net http://www.etherfax.net/support etherFAX A2E User Guide | 19 © 2015 etherFAX LLC.