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TROUBLESHOOTING
d) Be sure to not tilt the cover completely open beyond the preset position, otherwise
the ShredSafe™ power cut off feature will be activated and the shredder will be
inoperable.
e) If using a plastic bag to line the wastebasket, please remove it since this may be the cause of the
shredder to not operate properly.
f) The activation sensor of the shredder is located near the center of the feed slot. Be sure to feed
directly into the center area to activate the machine (especially applies to smaller pieces of paper or
credit cards).
The shredder runs in "Rev (Reverse)" mode but not in "Auto (On)" mode.
a) While in "Auto" mode, the motor will not start running until paper is inserted into the feed slot. Set
the unit to "Auto" and insert paper to be shredded. The sensor that activates the shredder in Auto
mode is located directly in the center of the slot. If the paper you are inserting is narrow, it may not be
activating the sensor. It is possible that the feed slot has become blocked with paper. Insert an index
card or any rigid sheet of cardstock (old greeting card, file folder, or a sheet torn from a cereal box),
directly in the center of the feed slot, while applying force to help push the jammed paper through. This
will usually clear any paper blockage.
The shredder is constantly running while in "Auto (On)" mode.
a) It is possible that the activation sensor, which starts the shredder, has become blocked with paper.
Insert an index card or any rigid sheet of cardstock (old greeting card, file folder, or a sheet torn from
a cereal box), directly in the center of the feed slot, while applying force to help push the jammed
paper through. This will usually clear any paper blocking the mechanical trigger and feed entry.
How to clear a paper jam in the shredder.
a) Switch the shredder over into Reverse (REV) mode. While in Reverse, the shredder will back up and
loosen the jammed paper. If required, you may need to tug and remove several sheets to effectively
clear the machine. When jammed paper is loosened or removed, switch back to the Auto-On mode
to continue shredding. Repeat steps if needed.
b) With stubborn situations where the reverse function does not help, you may loosen the jammed
paper with shredder oil (cooking oil is acceptable, nothing aerosol). Start by drizzling oil into the
blades where the paper is jammed. Let it soak for about 30 minutes to completely saturate. Return the
shredder back to Auto-On mode. If required, a rigid sheet of cardstock (old greeting card, folded file
folder, or a sheet torn from a cereal box) can be fed into the shredder to help push the jammed paper
through.
WARNING
Avoid touching the document
feed opening with hands.
Product is not intended for use by
children (product is not a toy).
Do not insert foreign objects into
the document feed opening.
• RISK OF FIRE - Serious injury, loss or damage may occur.
Never use any petroleum based or flammable oils or lubricants in or around the machine as some
oils can combust causing serious injury.
DO NOT SPRAY OR KEEP ANY AEROSOL PRODUCTS IN OR AROUND THE SHREDDER.
DO NOT USE CANNED AIR.
NEVER dispose of flammable chemicals or materials that have come into contact with flammable
chemicals (for example, nail polish, acetone, gasoline) in the shredder basket.
• Never shred plastic (except credit cards and CDs), any hard materials, continuous
forms, newsprint, or anything with adhesives including labels and envelopes.
• Never shred beyond the specified sheet capacity. May result in extensive damage to the machine.
• Do not activate reverse function while shredding credit cards.
• Do not hold CD/DVD with finger through the center ring while feeding into the
shredder. Serious injury may occur.
• A socket-outlet should be near the equipment and be easily accessible.
• Do not use the shredder if the power cord is damaged in any way.
• Never submerse the shredder or place near water or any heat source.
• Always turn the shredder off and unplug the power cord from the AC outlet before cleaning, moving,
or emptying the waste basket.
Never try to clean or clear the shredder blades.
• Never let the wastebasket become too full. Keep wastebasket emptied so that the shredder output is
not impeded. This will lead to shredded material being pulled back up into the shredder and cause jams.
• Do not attempt to service this product yourself as doing so may expose you to sharp cutting blades
and/or electricity and will void the manufacturers warranty.
Do not spray or keep any
aerosol products in or around
shredder.
Avoid loose clothing or jewelry
touching the document feed
opening.
Avoid getting hair near the
document feed opening.
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