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Summary of Contents for Axion Residential phone
- Page 1 Residential phone user guide...
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Page 2: Table Of Contents
Voice mail *98 Service initialization Access to your voice mail Message management Voice mail customization Voice mail overview Call display Maintenance Plan Covered services Services not covered Reminders Terms of invoicing Caution – Alarm system General modem description Residential phone user guide... -
Page 3: Introduction
This modem is the link between the Câble Axion cable and your phone sets. It is essential to the proper operation of your phone service: do not unplug it! Note that it is equipped with a battery that will ensure service continuity in case of power failure. -
Page 4: Support Services
In order to guarantee an optimal service, our network is closely monitored at all times. Contact our technical support if you experience difficulties with your phone line or have technical questions. To contact us, dial 611 from your Câble Axion network line. -
Page 5: Emergency Services 911
911- Emergency services To reach emergency services (fire department, police department, ambulance), dial 911, if those services are available in your municipality. Câble Axion’s phone service fully supports emergency services by making your name, address and phone number available to the emergency centre serving your municipality. -
Page 6: Phone Services
If you asked for a listing in your area’s telephone directory, your name and number will appear based on the information you provided us with. Each residential phone line includes free basic listing in your directory’s white page section. Other types of directory listings are also available (additional or confidential listing). -
Page 7: Long-Distance Calls
Phone service does not allow other long distance provider than Câble Axion. As a residential phone customer, you can combine our long-distance call services with your local Câble Axion service. Our service allows you to make calls in Québec, Canada, and around the world. -
Page 8: Collect Call
Considering this 90-day delay, up to 4 to 5 months can go by before you see fees appear on your invoice. Câble Axion invoices its clients only once it has been invoiced itself. Luckily, most companies are quicker. However, third-party invoicing is out of our control. -
Page 9: Optional Services
This service only allows you to retrace the last call received. It even works for calls which display has been blocked by the caller. Câble Axion only divulges information received by the Call trace service to duly mandated authorities. Please contact your municipality’s police service, you must give them the date and hour of the retraced call. -
Page 10: Display Blocking *67
This service is free. * 6 9 Last call return This function allows you to get and automatically redial the last phone number calling you. This service is only offered in a package on a monthly basis. Residential phone user guide... -
Page 11: Three-Way Conference
If the person who initiated the call hangs up, they will end the conference call. Long-distance calling fees will be invoiced if you contact individuals who are outside your local calling zone during a three-way conference. Residential phone user guide... -
Page 12: Call Forwarding *72
To deactivate the service: • Pick up the handset, wait for the tone and dial *73. • Wait until you hear two beeps and hang up. This service is only offered in a package on a monthly basis. Residential phone user guide... -
Page 13: Call Waiting
3- Ignore the waiting call If you have subscribed to Câble Axion’s voice mail service, the call will be transferred to your voice mail. Reminder If you lose a waiting call, hang up your handset. -
Page 14: Call Waiting Display
7 digits of your phone number. For example, for 819 843-0611, the temporary password will be 8430611. Afterwards, the system will ask you to perform the following operations, guiding you with precise instructions: Residential phone user guide... -
Page 15: Access To Your Voice Mail
• 9-2 after your personal code, and follow instructions. Statement of your name: • 9-1-2-2 after your personal code, and follow instructions. Welcome system message: • 9-1-1 after your personal code, and follow instructions. Dial 3 to delete an existing customized welcome message. Residential phone user guide... - Page 16 • The recording duration of a message is 300 seconds maximum. • The voicemail has a maximum capacity of 50 messages. • Saved or unsaved messages are deleted after 14 days. • A message that has not been listened to will not be deleted. Residential phone user guide...
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Page 17: Voicemail Overview
Enable/disable pass code verification when calling from your phone: 1 Change pass code: 2 Change greeting or name announcement Change personal greeting: 1 Change announcement: 2 NB To go back to previous menu, press the star key (*). Residential phone user guide... -
Page 18: Call Display
Please note that, if you use the call forwarding option, calls initially intended for your line might not be displayed. This service is only offered in a package on a monthly basis. Residential phone user guide... -
Page 19: Maintenance Plan
Axion’s coaxial and phone network not working due to normal wear. Diagnosis of disruptions caused by terminal equipment, especially terminals, leased modems or phones. * From where the modem and Câble Axion’s equipment connect to the client’s equipment, as defined in the agreement. Services not covered The repair or replacement of all equipment. -
Page 20: Reminders
Reminders Terms of Invoicing Your account statement for your Câble Axion phone services will be sent on a monthly basis. You will find details on the fees to be paid for your phone line, optional services (monthly and pay-per-use invoicing), long-distance calls, use of operator and directory assistance services as well as taxes. - Page 21 When subscribing to the optional maintenance plan, we ensure you the visit of a technician without additional fees. For more information, go to axion.ca. * Fees may be charged. Certain conditions apply. Residential phone user guide...
- Page 22 Residential phone user guide...
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