iiNet BoB Lite User Manual page 29

Symptom: Internet light is off, red or flashing
After getting sync, the next step in getting online is 'authentication'. Your BoB Lite™ sends a username and password
to us and if they match the details we have in our database, BoB Lite™ will be allowed access to the internet.
If your BoB Lite™ has sync but can't reach the internet, it's possible that this stage has failed.
Things to check (in order of priority):
• Does BoB Lite™ have sync? If not, troubleshoot this first.
• Update your details manually by following the instructions in the Quick Setup Guide.
• If you suspect your password may have changed, see if you can log in to your account through your Internet
Service Provider's website using your username and password.
If you can log into your account but your BoB Lite™ still doesn't have a steady blue Internet light after you have
updated your details, please call our Support Team for further assistance using the contact information on page 33.
Symptom: ADSL sync and Internet lights are on, but you still can't get online
Your BoB Lite™ may show an internet connection but you'll be unable to browse websites, check your email or do
anything else online. It's possible that your computer isn't communicating with BoB Lite™. You can test this by trying
to go to http://10.1.1.1.
If you can access this page, then there may be a problem with your firewall or antivirus software. It's best to
temporarily disable these to rule them out as the cause of the issue.
If you can't go to http://10.1.1.1, check the physical side of things:
• Ensure that your computer is securely connected to BoB Lite™ with an ethernet cable. If your connection is
wireless, the issue may actually be with your wireless network. Connecting with an Ethernet cable can be done to
make sure it's not an issue with the wireless.
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