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Pakedge Device & Software NP36 User Manual

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PAKEDGEDEVICE&SOFTWARE INC.
BAKPAK MANAGEMENT MANUAL

USER MANUAL

VERSION 1.4

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Summary of Contents for Pakedge Device & Software NP36

  • Page 1: User Manual

    PAKEDGEDEVICE&SOFTWARE INC. BAKPAK MANAGEMENT MANUAL USER MANUAL VERSION 1.4...
  • Page 2 FCC Certifications This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications.
  • Page 3  Read all of the instructions (listed here and/or in the user manual) before you operate this equipment.  Comply with all warning and caution statements in the instructions.  Retain the instructions for future reference.  Observe all warning and caution symbols that are affixed to this equipment. ...

  • Page 4: Table Of Contents

    Reboot via Network ................................33 PDU Virtualization ................................33 Tunnel ....................................36 Maps ......................................44 Settings ...................................... 46 NP36 alerts .................................... 46 Default alerts ..................................46 Custom alerts ..................................49 Logs ....................................... 52 User Account ..................................53 Custom Devices ..................................54 Patroller Firmware ................................

  • Page 5: Patroller Overview

    Limited Warranty ..................................69 PATROLLER OVERVIEW The NP36 Network Patroller lets you view diagnostics, check uptime and downtime, manage network devices, perform reboots remotely, more. These features save you both time and money that would otherwise be spent on service calls.

  • Page 6: Pakedge Contents

    Name Description 110～260V AC AC Connector Power Switch switch to power the NP36 on or off USB 1 / 2 optional MDI/MDIX RJ45 interface for connection to the LAN HDMI HDMI display for maintenance Console...

  • Page 7: Initial Patroller Setup

    3. A web page will appear prompting you for a username and password ( Firgure 1.1). Enter pakedge for the username and pakedgep for the password. Then click Login to log into the web administration portal. Figure 1.1 Once you are connected you will have the following options:  NP36 Registration  User Account...
  • Page 8 Shutdown You will also have the mac address, serial number and firmware version display once you are login in to the NP36. ( Figure 1.2) Figure 1.2 4. Changing the LAN settings on the unit. Click on LAN Settings. (Figure 1.3) Figure 1.3...

  • Page 9: First Time Bakpak Users

    ** Hostname cannot be changed on this unit 5. After making the appropriate changes to the LAN settings, we will now move forward to registering the unit. Please click NP36 Registration Before Registering the Patroller: For First time BakPak users Please proceed with the First Time Bakpak Users section.
  • Page 10 Figure 1.5 5. There will be a message that informs you about the procedure for creating an Admin account. Click OK ( Figure 1.6) Figure 6. Fill out the required information to register for your bakpak account. Be sure to enter the dealer code you were emailed by the sales dept.

  • Page 11: Registering Your Patroller

    REGISTERING YOUR PAT ROLLER 1. Log in to the NP36 ( NP36 Login screen Figure 1.8) Figure 1.8 2. Once you have logged into the Patroller, you will see the main page. Click on NP36 Registration. Figure 1.9 Patroller main page.
  • Page 12 Figure 1.9 3. You will be redirected to an agreement page ( Figure 1.10) . Click IAccept to continue. Figure 1.10 4. You will be redirected to the mybakpak login screen ( Figure 1.11) Enter the email address and password to the Admin account. Enter a name for the Patroller and select your timezone. Click Register.

  • Page 13: Managing Mybakpak

    Figure 1.11 Your patroller has now been registered. MANAGING MYBAKPAK To access your mybakpak account, enter www.mybakpak.com into your web browser and login with your credentials. Once logged in, you will be redirected to the profile page. This page will display all of the partrollers that are registered to your MyBakPak account.
  • Page 14 Figure 1.13 3. Select your patroller from the Pakedge Network Patroller drop-down menu. Please note that you will not see it in the menu until you have registered your patroller. See the section titled Registering Your Patroller for assistance. Enter a Profile Name. You can also enter a Street Address for the site where the patroller is located.

  • Page 15: Removing A Profile

    Figure 1.16 6. Click Add when finished. 7. You should now see your new profile listed under the Profiles page. REMOVING A PROFILE Please take the following steps to remove a profile from your MyBakPak account. 1. Log into MyBakPak. 2.

  • Page 16: Scanning Across Vlans

    SCANNING ACROSS VLANS The NP36 can scan across VLAN’s to discover devices on the network. To allow scanning across VLAN’s please follow the steps below: 1. Navigate to the Profile page. 2. Hover over your profile and select the checkbox at the bottom-center of the page ( Figure 1.19). Then select Edit.
  • Page 17 Figure 1.21 In this example, we add VLAN2. We enter the first IP address of VLAN2, 192.168.2.1. Since this is the second VLAN, we must enter 2 as the ID. ( VLan 2 illustration see figure 1.22 and figure 1.23 to add more vlan’s) Figure 1.22 Figure 1.23...

  • Page 18: Device Discovery

    DEVICE DISCOERY The Patroller can scan your network to find devices. Once the devices are discovered, you can create a network map to visually display how your network is connected. Please take the following steps to scan your network and then proceed to building a network map. 1.
  • Page 19 Figure 1.27 6. Devices that are different VLANs will also be displayed ( Firgure 1.28) . The number at the upper right hand side indicates the VLAN ID. Figure 1.28 7. Click Select All at the upper-right corner to highlight all of the devices. You can also select devices manually by clicking on them.Click Add Devices to add them to your profile.

  • Page 20: Creating A Network Map

    When you perform a scan, the patroller can also discover non-Pakedge equipment.This is demonstrated with the following image (Figure 1.30) . Figure 1.30 8. Once the devices are added, the devices will then be listed under the Device View page ( Figure 1.31) . Figure 1.31 CREATING A NETWORK MAP 9.
  • Page 21 Figure 1.32 10. Click Create Network Map at the top of the profile page ( Figure 1.33) Figure 1.33 11. Select the device that is at the head of the network from the drop-down menu. This device will typically be a router. Figure 1.34 display the drop down menu for the list of devices to select for the network map. Figure 1.34 12.
  • Page 22 Figure 1.36 14. Network map example below will show adding a switch to the router We will select the switch from the list of devices and then hit Apply. Figure 1.37 Figure 1.37 15. Be able to specify the port that the units are connected to. For example, the switch is connected to the rotuer on port 2 and the router is connected to port 24 on the switch.
  • Page 23 Figure 1.38 16. After selecting the ports hit apply, you will then have the switch added to the network map. 17. You can continue to add devices to the network map. When completed, your network map may resemble something similar to close to similar to Figure 1.39. Figure 1.39...

  • Page 24: Hiding Devices On The Network Map

    HIDING DEVICES ON THE NETWORK MAP 18. You can hide devices from being shown on the network map. For example, if click on a switch and click Hide Connected Devices. ( Figure 1.40) Figure 1.40 Once the device is hidden. There will be a small arrow pointing downward to indicate that devices are being hidden on that switch ( Figure 1.41) Figure 1.41 19.

  • Page 25: Device View

    Figure 1.42 DEVICE VIEW The Device View will allow you to view all the devices that you have added and will provide you uptime status and more . 1. Navigate to the Profiles page. 2. Click on your profile to view it. 3.

  • Page 26: Adding Notes

    Figure 1.44 ADDING NOTES You can add notes on the device.s This can be benefical for providing descriptions of day of unstaill or last update notes. After adding the notes click Save. Figure 1.45. Figure 1.45 5. You will see the note displayed in the console towards the bottom of the page, notes will also have a time stamp.

  • Page 27: Device Portal

    Figure 1.46 DEVICE PORTAL The Device Portal allows you to log into the web GUI of your devices without the need for port forwarding or VPN access. 1. Navigate to your profile 2. You will see your network map. Click on any of the devices on your map and a menu will appear to the side Please see Figure 1.47 below for example on a Pakedge S24P managed switch Figure 1.47...

  • Page 28: Power Control

    3. Click Device Portal to reach the switch’s administrative page, you will then be re-directed to a separate page to login ot the switchs web interface, Figure 1.48. Figure 1.48 POWER CONTROL If you are using managed Pakedge PoE switches or Power Distribution Units, you can power cycle ports, setup auto ping, setup port scheduling and reboot devices all through Bakpak.
  • Page 29 Figure 1.50 4. Once on power control ( Fiugre 1.51) , you will then see all of the ports listed. The blue lights indicate which ports are currently active. The PoE lights display which ports on the switch use PoE. Figure 1.51 5.
  • Page 30 Figure 1.52 6. To power cycle the port, simply click the port and you will get a small menu with the option to turn off the port or power cycle it. ( Please see figure 1.53 for illustration) Figure 1.53 7.

  • Page 31: Auto Ping And Reboot

    Figure 1.55 Original Port Name Figure 1.56 New name for the Port AUTO PING AND REBOOT 9. The Auto Ping & Reboot allows you to ping a device that is being powered via PoE on the switch and if it stops responding, the switch will power cycle that port.

  • Page 32: Port Scheduling

    cycling a device after it has stopped responding. The Reboot Limit defines the maximum number of reboots for the device during the time period specfied in the Time Period Fleid. The Time Period field is specified in hours. After all is filled in please click Save to finalize your settings, pleasde see Figure 1.58 for illustration .
  • Page 33 Figure 1.60 13. Once your scheudle is complete Click Create Schedule. 14. Your schedule will now shown at the bottom of the page of th e schedulung section. (Figure 1.61) Figure 1.61...

  • Page 34: Reboot Via Network

    REBOOT VIA NETWORK 15. The Reboot via Network option will allow you to reboot devices. All you would need to do is click on the reboot via netowrk tab and your device will reboot.( figure 1.62) Figure 1.62 PDU VIRTUALIZATION If you have more than one Power Distribution Unit (PDU) or two of the same model POE switches on a network, you will now be able to virtualize them together.
  • Page 35 Figure 1.64 4. You will have the option to name the Switches virtualization you can Name the virtualization any name, after the naming you can Select the switches for the virtualization, exanple below show two swithces you can choose more then two if they are avaialble. ( Please see imanage 1.65 for switch virtulation between two switches) Figure 1.65 5.
  • Page 36 Figure 1.67 8. If you Click the + icons to expand and view all information regarding the switches in the virtualization group ( Figure 1.68) Figure 1.68 Once you expand the view you will have the followinng information available for all the switches (or PDU under the virtualation group: The Virtualization Hardware and Information section details the system up time, serial numbers, IP address and more.

  • Page 37: Tunnel

    Figure 1.69 TUNNEL The Tunnel feature will allow you to create a session with a device that bakpak is monitoring using a variety of services without the need for VPN or port forwarding. The services include HTTP, HTTPS, Telnet, SSH, FTP, RDP and you can manually enter other ports.
  • Page 38 Figure 1.71 5. You will see a loading screen as the tunnel is being opened ( Figure 1.72) Figure 1.72 6. Once the tunnel is open, you will have page pop up with a link to click on. You can either click on the link or copy paste the link onto a browser.
  • Page 39 Figure 1.73 7. Once you click or copy and paste the link into a web brower you will be redirected to the login page of the switch( figure 1.74) Figure 1.74 TUNNEL MODE EXAMPLE FOR RDP Using the tunnel mode for Remote Deskptop Protocol (RDP) to remote into a computer, without having to do any special configuration on the router.
  • Page 40 Figure 1.75 click on Tunnel. Figure 1.76 3. For the Service we will select RDP. The Protocol and Port fields will auto populate because this is a service that Bakpak is familiar with. Click Open Lava Tunnel. Figure 1.77 4. We see a loading screen as the tunnel is being opened. Figure 1.78 5.
  • Page 41 Figure 1.79 6. Once we paste this link into the remote desktop application we will click connect. Figure 1.80 7. We are then presented with the login window for the windows computer Figure 1.81. Once we log in we will have access to the windows computer.
  • Page 42 Figure 1.82 Notice how the fields for IP address/hostname and Port are separate. In this application we would have to enter the IP address in one field and the port number in a different field. If you want to use the tunnel feature of Bakpak with an application like this you can follow the steps below.
  • Page 43 Figurre 1.85 6. Once the tunnel is open you will have a link. The number after the colon indicates the port number that was opened for your Tunnel. In this example the port number is 35628. Figure 1.86 7. Copy the first part of the link, which is everything up until the colon. Figure 1.87 8.
  • Page 44 Figure 1.88 9. In step 6 you saw the port number that was opened for this tunnel. In this example it is port 35628. In Putty we will enter 35628 as the port number. Click Open. Figure 1.89 10. You will now have access to the S24P8 switch.

  • Page 45: Maps

    Figure 1.90 MAPS The Maps page lets you view where your patrollersare is located. ( Figure 1.91) Figure 1.91 In order for the Maps page to display the location of your patroller, you need to input the address. 1. Navigate to the Profiles page. 2.
  • Page 46 3. Enter the address in the Street Address field. Click Update Profile to finalize the settings. Figure 1.93 The location for a patroller will be marked with a icon. You can zoom in on the map and then click on an icon to view additional information, such as the public IP, street address, and status.

  • Page 47: Settings

    ALERT The NP36 sends you a notification when it has lost communciation to the Cloud. This can happen if a site loses power or if the ISP does down. Instead of receiving multiple notifications for all devices on the network, you will only receive a single notification.
  • Page 48 Figure 1.98 Enter a number in Offline Time Before Sending an Alert(Minutes).The Number of Notifications determines how many notifications you will receive from the Cloud. You can configure the Patroller to send you notifications via SMS, email, or BakPak. Figure 1.99...
  • Page 49 3. To receive alerts by SMS, enter your Phone Number and then select your Provider. The Label field allows you to enter a description. Click Apply when finished. Figure 2.1 4. To receive alerts by email, simply enter the email address that you wish to receive notifications through. You can enter up to five email addresses.

  • Page 50: Custom Alerts

    Figure 2.3 6. Devices you scaned for are added to Default Alerts. You have now configured your Default Alerts. CUSTOM ALERTS You can create a custom alert for your patroller if you wish to use different alert settings for different devices. You can use the following steps to configure a custom alert.
  • Page 51 Figure 2.6 5. To receive alerts by email, simply enter the email address that you wish to receive notifications on. You can enter up to five email addresses. Click Apply when finished. Figure 2.7 6. To receive alerts through BakPak, simply click the toggle button to the on position. Hit Apply when finished.
  • Page 52 Figure 2.9 8. Now that you have created the alert, you will need to connect it to the devices. Click on the orange circle within the Custom Alert tile. Figure 2.10 9. Select the devices you wish to add and use the arrows to move them from the Available Profiles/Devices column to the Devices in Alert.

  • Page 53: Logs

    Figure 2.11 10. Your custom alert is now setup. LOGS Logs let you view what time devices went offline/online. To view the logs,you must follow the steps below: 1. Navigate to the Settings page. 2. Click Logs. Figure 2.12 3. Here you will see the logs. You can clear any of the entries by clicking the X on the right.

  • Page 54: User Account

    Figure 2.13 4. You can also change the date of the logs by clicking on the Start Date and End Date. You can also click on Clear Log to erase all log entries. Figure 2.14 USER ACCOUNT The User Account page will allow you to change the password to your Bakpak account. Changing your Bakpak password requires the following steps: 1.

  • Page 55: Custom Devices

    Figure 2.16 4. Enter your current password and the new password. You will need to confirm your new password. Click Change My Password to finalize the settings. Figure 2.17 CUSTOM DEVICES Custom Devices allows you to add non-Pakedge devices to the patroller. To create a custom device,you must take the following steps.
  • Page 56 4. Fill out the required information and click Add. Figure 2.20 5. Your custom device will now be listed. Figure 2.21 6. You can add custom devices to your network map as well. In the example below, we will add a Processor made by Crestron.
  • Page 57 Figure 2.23 8. We can now add the processor to the network map. We will click on a switch and then click Add Device. Figure 2.24 9. The crestron processor will be displayed as a selectable option Figure 2.25. We will select it and click Apply.
  • Page 58 Figure 2.25 10. Bakpak will ask us to select which port the crestron processor is connected to. We will select port 16 and click Apply. Figure 2.26 11. The Crestron processor is now displayed in the network map Figure 2.27. Figure 2.27...

  • Page 59: Patroller Firmware

    PATROLLER FIRMWARE The Patroller Firmware page lets you update the firmware on your patroller. Updating your firmware requires the following steps: 1. Navigate to the Settings page. 2. Click Patroller Firmware. Figure 2.28 3. Click Update Firmware. Figure 2.29 4. The Patroller will then request firmware from the Cloud and update itself accordingly. 5.

  • Page 60: Patroller License

    PATROLLER LICENSE Pakedge offers patrollers with 3 different license configurations.  25 license  50 license  Unlimited license The license determines the number of devices you can monitor with the patroller. For example, if your patroller is licensed for 25 devices, you will be able to monitor and manage up to 25 devices. To view your patroller license take the following steps.
  • Page 61 Figure 2.34 3. Click on View Users. Figure 2.35 4. Click Create. Figure 2.36 5. Fill in the necessary information. Check the Active box to activate the user. Click Save at the bottom once you are done.
  • Page 62 Figure 2.37 6. Once you have created the user, use the Back button at the upper-left corner. Figure 2.38 7. Click View Users. Figure 2.39 8. You will see your user listed there. Figure 2.40...

  • Page 63: Creating A Group

    CREATING A GROUP Take the following steps to create a group. 1. Navigate to the Dealer Portal. Figure 2.41 2. Click on Basic Mode. Figure 2.42 3. Click Create. Figure 2.43 4. Fill in a Group Name. Figure 2.44 5. Select the patroller(s) you wish to place in this group.
  • Page 64 Figure 2.45 6. Select the user(s) you wish to add to this group. Click Save once you are finished. Figure 2.46 7. Click save after settig up yoru group Figure 2.47 8. After seecting dave you will then be re-firected to the main group page , and view all the groups availble.

  • Page 65: Assigning Permissions

    Figure 2.48 ASSIGN PERMISSIONS Once you have created your users and groups, you will be able to assign them permissions. This will define what they can and cannot do. In the following section, you will learn about the five different permissions you can assign.
  • Page 66 Figure 2.51 4. Select the technicians you wish to apply these permissions to. Click Next. Figure 2.52 5. Select the typesof permissions you wish to configure and click Next. For global permissions, proceed to step 6. For group permissions, skip to step 7. For patroller permissions, skip to step 8. For device permissions, skip to step 9.
  • Page 67 Figure 2.54 7. Group Permissions: These permissions only apply to groups. Select the group(s) you wish to apply the permissions to, thenchoose which permission settings you wish to use. You can also chooseUse Global Settings. If you choose to use different settings for the group permissions, they will take precedence over global settings.
  • Page 68 8. Patroller Permissions: These permissions apply to the patrollers. First select the group and patrollers, then choose the settings. Select theUse Group Setting column to set the permissions to the default group setting. Patroller permissions take precedence over group permissions. Hit Submit once you are finished. If you would like to configure additional permission settings, click Save &...
  • Page 69 Figure 2.57 10. Port Permissions: These permissions override all other permissions. Port permissionsallow you to choose which ports users have access to. Select the group, patrollers and devices that you wish to apply the port permissions to. Then choose the permission settings. If you want the devices to use the default device settings, selectUse Device Setting.

  • Page 70: Contact Us

    The Contact Us page contains contact information for the various departments at Pakedge. LIMITED WARRANTY Model NP36 Congratulations on your purchase of a Pakedge Device & Software product! Pakedge designs and manufactures the finest home-networking products. With proper installation, setup, and care, you should enjoy many years of unparalleled performance.
  • Page 71 What Is Not Covered Under the Terms of This Warranty? This warranty only covers failure due to defects in materials and workmanship that occur during normal use and does not cover normal maintenance. This warranty does not cover any appearance item; any damage to living structures;...
  • Page 72 pakedgedevice&software inc. 3847 Breakwater Avenue Hayward, CA 94545 Visit us at:www.pakedge.com © Pakedge Device & Software Inc. 2014 – All Rights Reserved...

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