Summary of Contents for MetroCast 1.800.952.1001
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Page 1: User Guide
DIGITAL PHONE USER GUIDE 1.800.952.1001 (NH/ME) 1.800.633.8578 (PA) 1.877.959.4862 (MD) 1.877.952.4863 (VA) MetroCast.com... - Page 2 All Rights Reserved The use, disclosure, modification, transfer or transmittal of this work for any purpose, in any form, or by any means, without the written permission from IDT/Net2Phone is strictly forbidden. VLAS Version, October 20, 2016 Disclaimer The content of this manual is subject to change without notice and should not be construed as a commitment by the distributor or IDT/Net2Phone.
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Page 3: Table Of Contents
Table of Contents 1. Overview ................ 1 What’s in this Guide? ............... 1 2. Calling Features ............... 2 Contacting MetroCast ............... 2 Using the Calling Features ............2 Anonymous Call Rejection (*77/*87) ........3 Activating ACR ................ 3 Deactivating ACR ..............3 Automatic Callback (*66) .......... - Page 4 Residential Calling Features & Voicemail Guide October 20, 2016 Browsing Numbers Previously Added ........14 Removing Phone Numbers from the Rejection List ..... 15 Disabling Selective Call Rejection ..........15 Speed Dialing – 1 or 2 Digit (*74) ......... 15 Setting Up Speed Dialing Keys ..........
- Page 5 Residential Calling Features & Voicemail Guide October 20, 2016 Adding More Multi-Extension Greetings ........30 Reviewing Multi-Extension Greetings ........30 Changing Your Multi-Extension Greetings ......... 30 Changing the Message Review Order ........31 Changing the Auto-Save, Auto-Erase & Auto-Skip Settings ..31 Changing the Envelope Setting ..........
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Page 6: Overview
1. Overview What’s in this Guide? The following content is provided in this document: Information on how MetroCast Digital Phone calling features work. Information on how voicemail works. A quick reference guide to the voicemail phone menu. Answers to frequently asked questions. -
Page 7: Calling Features
Residential Calling Features & Voicemail Guide October 20, 2016 2. Calling Features Contacting MetroCast You may call us using the phone number for your MetroCast location (see cover of this guide) or dial 611 from your MetroCast phone to report: Billing problems Service problems... -
Page 8: Anonymous Call Rejection (*77/*87)
Residential Calling Features & Voicemail Guide October 20, 2016 Anonymous Call Rejection (*77/*87) Anonymous Call Rejection discards incoming calls that intentionally hide the caller’s number from appearing on your Caller ID unit. Your phone does not ring when these calls arrive – the caller is disconnected after hearing a short message stating why the call has been rejected. -
Page 9: Call Forwarding
Residential Calling Features & Voicemail Guide October 20, 2016 Call Forwarding This section describes the various “flavors” of Call Forwarding. Usage Notes Callers dialing your phone cannot detect that the call is being forwarded. You can still make outgoing calls from your phone while Call Forwarding is active. -
Page 10: Call Forwarding No Answer (*42/*97)
Residential Calling Features & Voicemail Guide October 20, 2016 Call Forwarding No Answer (*42/*97) Call Forwarding No Answer (CFNA) allows you to redirect incoming calls to another phone number when the phone is not answered within the first 4-6 rings. If you answer the phone within the first 4-6 rings, the call is not forwarded. -
Page 11: Remote Call Forwarding (*79/*39/*59)
Residential Calling Features & Voicemail Guide October 20, 2016 Usage Notes CFB is ignored when Call Forwarding All is active. Enabling CFB has no impact on Call Forwarding No Answer. If you are on the phone and a 2 call comes in and you do not answer it, this call receives Call Forward No Answer treatment, not Call Forward Busy treatment. - Page 12 Residential Calling Features & Voicemail Guide October 20, 2016 b. 2 for Call Forward Busy OR c. 3 for Call Forward No Answer. Enter a 10-digit Call Forward Number. The system announces the phone number you entered. Hang Up the phone. To activate Remote Call Forward: Lift the receiver from your registered phone and wait for dial tone.
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Page 13: Selective Call Forwarding (*63/*83)
Residential Calling Features & Voicemail Guide October 20, 2016 Selective Call Forwarding (*63/*83) Selective Call Forwarding (SCF) allows you to forward calls to another phone number when the caller’s number matches a number on your Selective Call Forwarding list. Numbers not matching the list are not forwarded. Adding Numbers to the List Lift the receiver and listen for dial tone. -
Page 14: Call Trace (*57)
Residential Calling Features & Voicemail Guide October 20, 2016 Once the number is added to the list, it continues to be forwarded until you remove it. Disabling the feature does not delete the numbers from the list – you must remove the numbers. -
Page 15: Call Waiting Cancel (*70)
Residential Calling Features & Voicemail Guide October 20, 2016 Usage Notes Make sure you press the switch hook briefly when switching between calls – pressing the switch hook too long may cause the current call to be cut off. Pressing the switch hook too short may cause the service to not work correctly. -
Page 16: Caller Id
Residential Calling Features & Voicemail Guide October 20, 2016 Caller ID Caller ID lets you see the date, time and telephone number of the person calling before you answer the phone if you have a phone with a Caller ID display. Use the following table to help you understand other messages that may appear on the Caller ID display: If Caller ID displays…... -
Page 17: Caller Id Temporary Unblocking (*82)
Residential Calling Features & Voicemail Guide October 20, 2016 Dial the number of the person you are calling. Any new calls you make will display your Caller ID information unless you use *67 for each new call. Caller ID Temporary Unblocking (*82) If your phone is set to permanent blocking, you can temporarily unblock your phone number on a single call basis and allow your Caller ID information to appear on the Caller ID display of the number you are calling. -
Page 18: Changing A Phone Number's Ring
Residential Calling Features & Voicemail Guide October 20, 2016 2. Dial *61 and wait for the system prompts. 3. Press 3 to add a phone number for which you wish to assign a distinctive ring. 4. Select one of the following: Press 1 for a normal ring, •... -
Page 19: Activating Dnd
Residential Calling Features & Voicemail Guide October 20, 2016 An announcement is played to callers that you are currently not accepting any incoming calls and forwards their calls to voicemail. Activating DND Lift the receiver and listen for dial tone. Dial *53. -
Page 20: Removing Phone Numbers From The Rejection List
Residential Calling Features & Voicemail Guide October 20, 2016 Removing Phone Numbers from the Rejection List Lift the receiver and listen for dial tone. Dial *60 and wait for the system prompts. Press 4. The system prompts you for the number you want to remove. Enter the 10-digit number to be unblocked. -
Page 21: Browsing All Speed Dial Codes
Residential Calling Features & Voicemail Guide October 20, 2016 Repeat steps 1 through 5 for each destination number. Make sure to use a different Speed Dialing key with each destination number. Browsing All Speed Dial Codes Lift the receiver and listen for dial tone. Dial *74 and then press 5 to listen to all speed dial codes entered along with their associated 10-digit telephone numbers. -
Page 22: Three-Way Calling
Residential Calling Features & Voicemail Guide October 20, 2016 Usage Notes You can set up Speed dialing to local, long distance and international destinations - remember to include all the digits you regularly dial for that destination when you assign the phone number to a Speed Dialing key. Three-Way Calling Three-way Calling allows you to connect a third party to an existing phone call regardless of who initiated the call. -
Page 23: Voicemail
Residential Calling Features & Voicemail Guide October 20, 2016 3. Voicemail About Voicemail Voicemail service is included free of charge in the service plan. With voicemail service, you do not miss a call. When your phone is busy or you are away from your phone, calls are forwarded to your voice mailbox where the caller can leave a message. -
Page 24: Message Notification
Residential Calling Features & Voicemail Guide October 20, 2016 Message Notification The voicemail system notifies you when you have new messages. The indicator depends on the type of telephone you use. When new messages arrive, you hear a stutter-tone when you lift the cable phone receiver. If your phone has a message waiting light, the message light is lit. -
Page 25: Main Menu
Residential Calling Features & Voicemail Guide October 20, 2016 Accessing Voicemail for the First Time You must use the temporary PIN to dial in for the first time. You will be prompted immediately to change the temporary PIN and to select a language for mailbox prompts and the default greeting before reaching the mailbox Main Menu. -
Page 26: Universal Keys
Residential Calling Features & Voicemail Guide October 20, 2016 The available mailbox functions include: Main Menu Options Listen to messages Send messages Mailbox options Disconnect Universal Keys The following keys are universal for all mailbox menus: Action Skip, next, complete Help or replay current prompt Previous menu or exit Retrieving Messages... -
Page 27: Changing The Message Folder
Residential Calling Features & Voicemail Guide October 20, 2016 To… Press… Delete/Undelete the message Overrides any auto-save, auto-erase or auto-skip settings previously applied. Rewind the message Moves you back 10 seconds or to the start of the message when you are within 10 seconds of the message start. -
Page 28: Mailbox Options
Residential Calling Features & Voicemail Guide October 20, 2016 Mailbox Options The voicemail system offers the following mailbox options: To… Press… Manage greetings Set the number of rings Manage your password Set your language Turn voicemail on or off More Options Set email notification Manage mailbox extensions (primary mailbox only, if service plan allows) -
Page 29: Activating The System Greeting
Residential Calling Features & Voicemail Guide October 20, 2016 Select from one of the following options: Greeting Option Press… Keep current greeting Use personal/system greeting Replay current active greeting Record a new personal greeting – see usage notes Review stored personal greetings – see usage notes Disable the busy greeting –... -
Page 30: Creating An Extended Absence Greeting
Residential Calling Features & Voicemail Guide October 20, 2016 Managing Your Personal Greeting To manage your recorded personal greeting: Press 2 from the Manage Greetings menu if the current greeting is the system greeting. You will be prompted that your personal greeting is active. Select one of the following options: Press 1 to keep the setting. -
Page 31: Recording Your Name For The System Greeting
Residential Calling Features & Voicemail Guide October 20, 2016 Recording Your Name for the System Greeting If you are using the default system greetings for “Busy” or “No Answer” instead of your own personal greetings, the system identifies you as “The party you called.”... -
Page 32: Changing Your Pin
Residential Calling Features & Voicemail Guide October 20, 2016 If you only have a single mailbox, you can remove the password requirement for those times that you dial in from your cable phone. If you activate multiple mailboxes (extensions), each mailbox must have a unique password that cannot be bypassed. -
Page 33: Managing Email Notifications
Residential Calling Features & Voicemail Guide October 20, 2016 Press 1 to reactivate your voicemail service or 2 to suspend your service. Managing Email Notifications The voicemail system provides email notification when voicemail messages arrive in your mailbox. To initially set up notification, you must use the Phone Service Web portal. -
Page 34: About Extensions
Residential Calling Features & Voicemail Guide October 20, 2016 Activating and deactivating an extension. Managing the multi-extension greeting. About Extensions Once extensions and the multi-extension greeting are created, the primary mailbox owner must supply each extension mailbox owner with: The mailbox phone number that will be shared across extensions. Assigned extensions. -
Page 35: Adding More Multi-Extension Greetings
Residential Calling Features & Voicemail Guide October 20, 2016 Press 2 to re-record the greeting. Press 3 to keep and activate the greeting. Press * to cancel this greeting and return to the previous menu. Adding More Multi-Extension Greetings To add more multi-extension greetings: Dial into your mailbox. -
Page 36: Changing The Message Review Order
Residential Calling Features & Voicemail Guide October 20, 2016 Usage Note If you delete the currently active greeting, you will be prompted to review your greeting list to allow you to select a new active greeting. If you delete the last greeting in the list, you will be prompted to record a new greeting. -
Page 37: Changing The Envelope Setting
Residential Calling Features & Voicemail Guide October 20, 2016 Choose one of the following options from the Automate menu: Press 2 to turn Auto-Save on (if it’s off) or off (if it’s on). Press 3 to turn Auto-Erase on (if it’s off) or off (if it’s on). Press 4 to turn Auto-Skip on (if it’s off) or off (if it’s on). -
Page 38: Appendix A - Voice Mailbox Quick Reference
Residential Calling Features & Voicemail Guide October 20, 2016 Appendix A – Voice Mailbox Quick Reference If Extended Absence greeting is enabled: 1 – Retain extended absence greeting 2 – Disable extended absence greeting 3 – Replay extended absence greeting 1 –... -
Page 39: Set Your Language
Residential Calling Features & Voicemail Guide October 20, 2016 1 – Keep current greeting 2 – Record new greeting 1 – Replay greeting 2 – Re-record greeting 3 – Save and activate greeting * - Previous menu 4 – Replay current greeting 5 –... -
Page 40: Change Message Order
Residential Calling Features & Voicemail Guide October 20, 2016 3 – Save and activate greeting * - Previous menu Have recorded greeting: 1 – Listen to greeting 2 – Review stored greetings 1 – Use this greeting 2 – Replay greeting 3 –... -
Page 41: Appendix B - Frequently Asked Questions
Appendix B – Frequently Asked Questions : How do I use the MetroCast Digital Phone service? You should hear a dial tone when you pick up your MetroCast phone serviceto dial anywhere in the the U.S. and Canada. : Do I have to dial 1 before the number I want to dial? Your dialing sequence has not changed. - Page 42 Residential Calling Features & Voicemail Guide October 20, 2016 : How long does it take for my phone service to become operational when I power on my modem? You may need to wait up to 10 minutes before your cable phone is operational. If it is not operational after 10 minutes, contact our Customer Service department.
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