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Huawei Ascend G510 Faqs

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Download this manual See also: Maintenance Manual, Training Manual
HUAWEI Ascend G510 Smartphone FAQs
HUAWEI Ascend G510 V100R001
Issue
01
Date
2013-01-21
Issue 01 (2013-01-21)
Huawei Confidential
HUAWEI Ascend G510 V100R001
HUAWEI Ascend G510 Smartphone FAQs
Page 1 of 66

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  • Page 1 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs HUAWEI Ascend G510 Smartphone FAQs HUAWEI Ascend G510 V100R001 Issue Date 2013-01-21 Issue 01 (2013-01-21) Huawei Confidential Page 1 of 66...
  • Page 2 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Change History Date Author Change Description 2012-12-31 Completed the first draft. Issue 01 (2013-01-21) Huawei Confidential Page 1 of 66...

  • Page 3: Table Of Contents

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Contents Change History ..........................1 1 Basics ............................... 1 1.1 Your Phone at a Glance ............................ 1 1.2 Installation ................................ 2 1.2.1 How do I open the battery cover? ......................2 1.2.2 How do I install a USIM or SIM card, microSD card, and the battery? ..........
  • Page 4 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.9.4 Can I use the headset button to answer an incoming call? ..............15 1.9.5 Can I copy multiple contacts from the phone to the USIM card in one operation? ......15 1.10 Music ................................
  • Page 5 2.6.4 Does my phone support the stroke input method? ................38 2.6.5 Can I change the font size on my phone's screen? ................38 2.6.6 Does the Huawei input method support handwriting in full-screen mode? .......... 38 2.7 Screen Lock ..............................38 2.7.1 How do I enable a screen lock that must be unlocked using a PIN? .............
  • Page 6 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 2.7.4 How do I lock and unlock the screen? ....................39 2.8 Ebooks ................................39 2.8.1 What ebook formats does my phone support? What is the maximum size of an ebook to be read on the phone? ................................
  • Page 7 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 4.4.9 How do I disable touch sounds? ......................53 4.4.10 My screen turns off automatically. How do I turn it on? ..............53 4.4.11 How do I adjust the screen brightness? ....................53 4.4.12 How does my phone's key backlight save battery power? ..............

  • Page 8: Change History

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Basics 1.1 Your Phone at a Glance Issue 01 (2013-01-21) Huawei Confidential Page 1 of 66...

  • Page 9: Installation

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.2 Installation 1.2.1 How do I open the battery cover? Use your left hand to hold the phone at one end, and use your right index finger to open a gap between the back cover and phone in the groove at the opposite end.
  • Page 10 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs To install the battery: Step 1 Align the battery's metal contacts with those at the bottom of the battery compartment (refer to position a in the following figure). Step 2 Press the other end of the battery (position b in the following figure) to secure it within the battery compartment.

  • Page 11: Home Screen

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.3 Home Screen  The status bar is on the top, and you can drag it down to open the notification panel.  The dock at the bottom contains four applications that do not change as you swipe between home screens.

  • Page 12: Widgets

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs  On a home screen, touch the Menu key or touch and hold any blank space to display the Set home screen dialog box. Touch Thumbnails to display the thumbnails of home screens.
  • Page 13 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs To add a widget to a home screen, touch and hold the widget and drag it to the home screen. The widget selection screen contains three tabs: ALL, DOWNLOADED, and . The ALL tab displays all widgets, and the DOWNLOADED tab displays the widgets of the currently installed applications.

  • Page 14: Status Bar And Status Icons

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.6 Status Bar and Status Icons The following figure shows the icons that may appear in the status bar and their meanings. Issue 01 (2013-01-21) Huawei Confidential Page 7 of 66...
  • Page 15 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Issue 01 (2013-01-21) Huawei Confidential Page 8 of 66...

  • Page 16: Messaging

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.7 Messaging 1.7.1 What is the difference between text messages in an Android OS and those in a traditional OS? What is the advantage of text messages in the Android OS? Difference: In a traditional operating system (OS), text messages are stored in your inbox and sent box.

  • Page 17: How Many Text Messages Can Be Stored On My Phone

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.7.5 How many text messages can be stored on my phone? The number of messages that can be stored on your phone is dependent on your phone's storage capacity. To check your phone's storage capacity, touch Settings > All > Storage > Internal storage.

  • Page 18: If I Forward A Message In A Thread, Will All The Messages In The Thread Be Sent Or Only The Desired Message

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.7.6 If I forward a message in a thread, will all the messages in the thread be sent or only the desired message? Only the message you selected will be forwarded.
  • Page 19 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs From File Manager, touch and hold an audio file to display an option menu. To set the audio file as the ringtone for incoming calls, touch Set as > Phone ringtone. To set the audio file as the message tone, touch Set as >...

  • Page 20: How Do I Set My Phone To Vibrate When I Receive New Messages

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.7.8 How do I set my phone to vibrate when I receive new messages? Open Messaging. Touch the Menu key then Settings > Vibrate. 1.7.9 How many English characters and Chinese characters are allowed in a long text message? A text message can contain a maximum of 160 English characters or 70 Chinese characters.

  • Page 21: How Do I Change The Font Size Of Text Message Or Multimedia Message Text

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Multimedia messages cannot be sent or received if the data service is disabled. To solve this problem, touch Settings > All > Mobile networks > Data enabled. 1.8.3 How do I change the font size of text message or multimedia...

  • Page 22: Calls

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.9 Calls 1.9.1 How do I check the total call duration? No preinstalled applications are available to check your total call duration, but you can download a third-party application as required.

  • Page 23: Music

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.10 Music 1.10.1 When playing music or video clips, does the media player support functions such as fast-forward, rewind, pause, and repeat? Yes. 1.10.2 I set an audio file on my microSD card as my ringtone and I removed the microSD card.

  • Page 24: How Many Playing Modes Does Music Support? What Are They

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs ----End 1.10.4 How many playing modes does Music support? What are they? Play in order (by default): Play all audio files in a playlist in sequence and stop playing after all the files have been played.
  • Page 25 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Shuffle: Play all audio files in the playlist in a random order and stop playing after all the files have been played. Repeat list: Play all audio files in a playlist in sequence and repeat the playlist in sequence after all the files have been played.

  • Page 26: How Do I Play Audio Files In The Background And Exit Music

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.10.5 How do I play audio files in the background and exit Music? To play audio files in the background, touch Music, play an audio file, and touch the Back or Home key.

  • Page 27: What Picture Formats And Resolutions Does The Camera Support

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.11.2 What picture formats and resolutions does the camera support? Camera supports the JEPG picture format and the resolutions of 5 megapixels, 3.2 megapixel, 0.8 megapixels, and 0.3 megapixels. Issue 01 (2013-01-21)

  • Page 28: How Many Cameras Does The Phone Come With? What Are The Specifications For The Cameras? Do They Support Autofocus

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.11.3 How many cameras does the phone come with? What are the specifications for the cameras? Do they support autofocus? The phone comes with two cameras: a 5-megapixel rear camera and a 0.3-megapixel front camera.

  • Page 29: The Phone Cannot Play Some Streaming Media. Why

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs After the call is ended, the phone resumes playing the streaming media. 1.12.2 The phone cannot play some streaming media. Why?  The phone does not support the file format. ...

  • Page 30: What Files Can Be Transmitted Using Bluetooth

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs  The phone is not set to be visible after Bluetooth is turned on. To solve this problem, touch Settings > All > Bluetooth. Touch the device name to set it to be visible.

  • Page 31: Can I Use Bluetooth To Synchronize Data With A Computer

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.13.3 Can I use Bluetooth to synchronize data with a computer? 1.13.4 Can I make calls or listen to music using a Bluetooth headset? Yes. Turn on the Bluetooth headset and set it to visible. Turn on Bluetooth on your phone and search for the headset.
  • Page 32 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Step 1 On the Account setup screen, enter your email address and password and touch Manual setup. Step 2 Select an account type. Step 3 Configure the incoming and outgoing server settings and touch Next.

  • Page 33: Automatic Setup

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs ----End Automatic Setup NOTE You can only set up your email account automatically for certain email service providers for which settings are preconfigured on your phone. To set up your account automatically: Step 1 On the Account setup screen, enter your email address and password and touch Next.

  • Page 34: How Do I Remove An Email Account

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs ----End 1.14.2 How do I remove an email account? To remove an email account, touch Email then the Menu key, choose Settings, and touch the account you want to remove then Remove account.

  • Page 35: How Do I Send An Email

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.14.4 How do I send an email? To send an email: Step 1 Touch Email then Step 2 Set To, +Cc/Bcc, and Subject, touch to attach a file, and compose your email.

  • Page 36: Gps Navigation

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 1.15 GPS Navigation 1.15.1 Does my phone support GPS navigation? Yes. 1.15.2 How can I locate my position or use the navigation function quickly? Wireless network location can locate your position quickly.

  • Page 37: Common Settings

     To upgrade using a microSD card, touch Settings > All > About phone > System updates > Update via SD card. (Download an upgrade package from the Huawei forum and save the package to a microSD card.) 2.2 How do I install the ADB driver? Use a USB cable to connect your phone to a computer, and an installation wizard runs automatically.
  • Page 38 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs If the installation fails and a yellow exclamation mark is displayed nearby the ADB driver, do the following to reinstall the driver: Step 1 Connect your phone to a computer. On the computer, double-click My Computer.

  • Page 39: How Do I Configure Network Settings

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Step 4 Double-click Handset WinDriver.exe ( ) and follow the instructions to install the driver. ----End 2.3 How do I configure network settings? Insert a SIM card to your phone. The phone automatically configures Access Point Name (APN) settings.

  • Page 40: Does My Phone Support Wi-Fi

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 2.4.2 Does my phone support Wi-Fi? Yes. Your phone supports 802.11b/g/n. 2.4.3 My phone is connected to a Wi-Fi network but I cannot open web pages sometimes. Why? Possible causes are as follows: ...

  • Page 41: I Have Turned On My Phone's Wi-Fi, But It Cannot Detect Wi-Fi Signals From A Wireless Router Like Other Devices. What Can I Do

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs  The websites that the Wi-Fi hotspot can access are restricted.  Your phone is faulty. 2.4.4 I have turned on my phone's Wi-Fi, but it cannot detect Wi-Fi signals from a wireless router like other devices. What can I ...

  • Page 42: The Wi-Fi Option Is Unavailable Or My Phone Automatically Turns Off Wi-Fi After I Turn It On. What Can I Do

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 2.4.7 The Wi-Fi option is unavailable or my phone automatically turns off Wi-Fi after I turn it on. What can I do?  Restart your phone.  Check that your phone's hardware is working properly.

  • Page 43: Internet Access

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 2.5 Internet Access 2.5.1 How do I clear my browser's cache and web history? Launch your browser, open a web page, touch the Menu key then Settings > Privacy & security, and touch Clear cache or Clear history.

  • Page 44: How Do I Set My Browser's Home Page

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 2.5.6 How do I set my browser's home page? Launch your browser, open a web page, and touch the Menu key then Settings > General > Set homepage. You can then set the home page to Current page, Blank page, Default page, Most visited sites, or Other.

  • Page 45: How Do I Enable Or Disable My Phone's Mobile Data Connection

    Your phone supports text input using onscreen keyboards and handwriting. 2.6.2 What text input methods does my phone support? Your phone is preinstalled with the Huawei input method, Android input method, and Google voice typing. You can also install other input methods.

  • Page 46: How Do I Enable A Screen Lock That Must Be Unlocked Using A Pattern

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 2.7.2 How do I enable a screen lock that must be unlocked using a pattern? Touch Settings > All > Security > Screen lock > Pattern. 2.7.3 How many times can I try the screen unlock pattern before...

  • Page 47: Does My Phone Support Word Documents

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 2.8.2 Does my phone support Word documents? No, but you can download and install a third-party application that supports Word documents independently. 2.8.3 How do I add a bookmark to an ebook? You need to install a third-party ebook reading application.

  • Page 48: How Do I Use Usb Tethering If I Connect My Phone To A Computer Running Windows Xp

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 2.9.1 How do I use USB tethering if I connect my phone to a computer running Windows XP? Method 1 To enable your computer to access the Internet using your phone's mobile data connection: Step 1 Connect the phone (with a SIM or USIM card installed) to a computer.
  • Page 49 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Step 3 Double-click the usbnet_driver_win2k_xp folder. Issue 01 (2013-01-21) Huawei Confidential Page 42 of 66...
  • Page 50 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Step 4 Double-click the DownloadActiveSync shortcut. After you have connected to the website, follow the instructions to download the ActiveSync software. Then install and run ActiveSync. Step 5 After a driver is installed, on your phone, touch Settings > All > More > Tethering &...

  • Page 51: How Do I Use Usb Tethering If I Connect My Phone To A Computer Running Windows Vista Or Windows 7

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs After a driver is installed, connect your phone (with a SIM or USIM card installed) to the computer and touch Settings > All > More > Tethering & portable hotspot and select USB tethering.

  • Page 52: Applications

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Applications 3.1 What third-party applications does my phone support? Your phone supports all third-party applications based on the Android OS but does not support Java applications. 3.2 How do I obtain third-party applications? Log in to Play Store to download third-party applications.

  • Page 53: How Do I Manage Applications

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 3.3.2 How do I manage applications? Touch Settings > All > Manage apps > ALL. Touch an application to manage it. 3.3.3 3.3.3 How do I uninstall applications? Touch Settings > All > Manage apps. Touch the application you want to uninstall, then Uninstall.

  • Page 54: I Cannot Install An Application. Why? What Can I Do

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 3.4 I cannot install an application. Why? What can I do? Possible causes and solutions are as follow:  The .apk file is corrupted. To solve this problem, contact the APK provider.

  • Page 55: Are Third-Party Applications Installed On The Phone's Internal Storage Or A Microsd Card

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 3.5 Are third-party applications installed on the phone's internal storage or a microSD card? Third-party applications are installed on the phone's internal storage. 3.6 How do I exit a running application? To exit an application, touch the Back key.

  • Page 56: Others

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Others 4.1 How do I check the available space on the phone's internal memory and my microSD card? Touch Settings > All > Storage. Three types of storage are available in your phone: ...

  • Page 57: What Data Can Be Backed Up On My Phone

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 4.2 What data can be backed up on my phone? You can back up your contacts, messages, calendar, call log, system settings, alarms, bookmarks, notes, HiSpace, weather clock, music playlists, email accounts, and applications.

  • Page 58: How Do I Cut Or Copy Files Or Folders From The Phone's Internal Storage To A Microsd Card

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 4.3.4 How do I cut or copy files or folders from the phone's internal storage to a microSD card? Single File or Folder Touch File Manager. In the displayed list, touch and hold the file or folder you want to cut or copy.

  • Page 59: How Do I Save Battery Power

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs  To change the wallpaper, touch the Menu key then Wallpapers and select Wallpapers, Live Wallpaper, or Gallery. 4.4.2 How do I save battery power? To save battery power, touch Power saving mode in Settings, or perform the following operations as required: ...

  • Page 60: If I Restore My Phone To Its Factory Settings, What Data Will Be Lost

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 4.4.7 If I restore my phone to its factory settings, what data will be lost? If you restore your phone to its factory settings, all data on your phone's internal storage will be erased, such as your customized settings, call log, and messages.

  • Page 61: How Do I Change The Album Displayed In Me Widget

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Method 2: Touch Gallery or File Manager. Select a picture, touch the Menu key then Set picture as > Contact photo, select the contact to whom you want to assign the picture.

  • Page 62: How Do I Use My Phone As A Usb Mass Storage Device

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 4.4.17 How do I use my phone as a USB mass storage device? Connect your phone to a computer. Drag the status bar down to open the notification panel. Touch Connect as an installer then USB mass storage.

  • Page 63: What Is My Phone's Cpu Frequency? I Used A Software To Check My Phone's Cpu Frequency And Find That It Is Different From The Nominal One. Why

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 4.5.4 What is my phone's CPU frequency? I used a software to check my phone's CPU frequency and find that it is different from the nominal one. Why? Your phone's CPU runs at a nominal frequency of 1.2 GHz (dual core).

  • Page 64: Can I Use My Phone As A Portable Wi-Fi Hotspot

    HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs 4.5.14 Can I use my phone as a portable Wi-Fi hotspot? Yes. 4.5.15 Is my phone's touchscreen capacitive or resistive? It is capacitive. 4.5.16 When I use my phone as a modem, what OSs does my phone support? Windows XP, Windows Vista, and Windows 7.
  • Page 65 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs How do I subscribe to NFC services? Contact your service provider. What can I do using the NFC function? Send contacts. Share web pages. Issue 01 (2013-01-21) Huawei Confidential Page 58 of 66...
  • Page 66 HUAWEI Ascend G510 V100R001 HUAWEI Ascend G510 Smartphone FAQs Send Google maps. Can I make a payment using NFC when my phone is powered off? Yes. Can I use NFC when my phone is in airplane mode? Issue 01 (2013-01-21)

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