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ASTRO-MED QLS-3000XE SERIES Operation & Setup Manual

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Digital Color Label Printer
Operation & Setup Guide
Specifications are subject to change without notice
___________________________________________
an Astro-Med, Inc. Product Group
600 East Greenwich Ave., West Warwick, RI 02893
Tel: 877-757-7978 • Fax: 401-822-2430
___________________________________________
www.QuickLabel.com/support/
Part Number 22834-527
Version 1.0
Firmware V 1.0
QuickLabel Systems®
E-mail: info@QuickLabel.com
www.QuickLabel.com
Technical Support
Tel: 877-757-7978
support@QuickLabel.com
05/05

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  • Page 1 Version 1.0 05/05 Firmware V 1.0 Specifications are subject to change without notice ___________________________________________ QuickLabel Systems® an Astro-Med, Inc. Product Group 600 East Greenwich Ave., West Warwick, RI 02893 Tel: 877-757-7978 • Fax: 401-822-2430 E-mail: info@QuickLabel.com www.QuickLabel.com ___________________________________________ Technical Support Tel: 877-757-7978 support@QuickLabel.com...

  • Page 2: Limited Warranty

    TrueType™ is a trademark of Apple Computer, Inc. AS/400™ is a trademark of International Business Machines Corporation. QuickLabel® is a registered trademark of Astro-Med, Inc. Custom QuickLabel™ and MicroCell™ are trademarks of Astro-Med, Inc. Limited Warranty QuickLabel Systems, An Astro-Med Inc. Product Group, warrants this product against defects in materials or workmanship for a period of one year from the date of original purchase.

  • Page 3: Obtaining Service

    Obtaining Service To obtain warranty service, call QuickLabel Systems Technical Support at 401-828-4000 or Toll-Free in the USA and Canada at 877-757-7978. QuickLabel Systems, An Astro-Med Inc. Product Group, is not responsible for products lost or damaged in transit. Ownership Information Congratulations and thank you for your business.

  • Page 4: Declaration Of Conformity

    Steven Holbrook / Quality Assurance Manager 05/02/2005 European Contact: Your local Astro-Med, Inc. Sales and Service Office. FRANCE – Astro-Med SNC, Parc dʹActivities de Pissaloup, 1, rue Edouard Branly, 78190 Trappes (Tel. 331-3482-0900 Fax: 331-3482-0571 Email:AstroMedFrance@astromed.com) GERMANY – Astro-Med GmbH, Senefelderstrasse 1/T6, D-63110 Rodgau (Tel. 49- 6106-75033 Fax: 49-6106-771121 Email: AstroMedDeutschland@astromed.com)

  • Page 5: Table Of Contents

    Table of Contents Chapter 1: Before You Get Started ............1-1 QuickLabel Systems Media ..................1-2 Quick Start Guide ...................... 1-3 Chapter 2: Printer Setup ................2-1 Unpacking the Printer....................2-2 Assembly........................2-3 Printers ........................2-3 Cutter, Cutter-Stacker, or External Rewinder ........... 2-3 QLS-3000/2000 Xe Series Features ................
  • Page 6 Speed........................3-13 Memory Menu......................3-14 Total ........................3-14 Available.......................3-15 Mode Menu.......................3-16 Cutter ........................3-16 Mirror........................3-17 TTR Sensor ......................3-18 Align Menu.......................3-19 Down-Web ......................3-19 Cross-Web ......................3-20 Media Menu......................3-21 Type ........................3-21 Image ........................3-22 Label........................3-23 Offset........................3-24 Comm Menu......................3-25 Port ........................3-25 Handshaking .......................3-26 Protocol.........................3-28 Prefix ........................3-29 Delimiter.......................3-30 System Menu ......................3-31 System Baseline ....................3-31 Upgrade........................3-33 Language ......................3-34...
  • Page 7 Print Position ......................4-12 Print and Cut Offset.................... 4-12 Web Alignment ....................4-13 Mirror Images...................... 4-14 Image Area......................4-15 Speed ......................... 4-16 Job Reprints ......................4-17 Chapter 5: Printer Maintenance ............5-1 Recommended Maintenance Schedule ..............5-2 Routine Cleaning ....................... 5-3 Replacing Parts......................
  • Page 8 Logo or Image does not print ................6-10 Fields do not print as they appear on the monitor (Not positioned correctly on the label)......................6-11 Media not exiting printer smoothly / Media Hesitates / Media Slips ..6-12 Feeds Blank Labels....................6-13 Print Station will not Print .................6-15 Skips Labels in a Batch ..................6-16 No Power......................6-16 No Communications...................6-16...
  • Page 9 Appendix A: Physical Data..............A-1 Appendix B: Specifications..............B-1 Appendix C: Replacement Parts............C-1 Appendix D: Custom QuickLabel Setup ..........D-1 Appendix E: Windows Printer Driver Setup........E-1 Appendix F: Format Error Codes............F-1 QLS-3000/2000 Xe Series...
  • Page 10 QLS-3000/2000 Xe Series...

  • Page 11: Chapter 1: Before You Get Started

    Chapter 1: Before You Get Started The QLS-2000/3000 Xe Series thermal transfer printers print in vibrant spot color. In addition, the QLS-3000 Xe model prints full process color. QLS-2000 Xe......Prints two spot colors on top of the media. QLS-2001 Xe......Prints one spot color on each side of the media simultaneously.

  • Page 12: Quicklabel Systems Media

    QuickLabel Systems Media Your QLS-2000/3000 Xe Series printer will provide correct print quality only when used with Genuine QuickLabel Systems Labels, Tags and Thermal Transfer Ribbon. QuickLabel Systems Thermal Transfer Ribbon is designed to function as an integral part of the QLS-2000/3000 Xe Series printing system and is formulated to provide the most vibrant and durable image while helping to maintain long printhead life.

  • Page 13: Quick Start Guide

    Quick Start Guide If you are an experienced user of a QuickLabel Systems Digital Color Label Printer or you have attended QuickLabel Systems College training, use this Quick Start Guide as a reference to begin producing beautiful color labels immediately. In general, these operations should be performed in the sequence listed below, skipping over any items that may have been previously completed.
  • Page 14 Before You Get Started...

  • Page 15: Chapter 2: Printer Setup

    Chapter 2: Printer Setup This chapter will help you to familiarize yourself with the orientation and components of the printer. This chapter also covers the various connections that need to be made to the printer before it can be operated. This chapter provides the following information: •...

  • Page 16: Unpacking The Printer

    Unpacking the Printer Remove the printer from the packing carton. Ensure that the printer has suffered no visible signs of damage during shipment. Verify that the following items have been included in the packing carton: Centronics Parallel Cable AC Power Cord (IEEE-1284) Windows Printer Driver Diskette Media Retainer...

  • Page 17: Assembly

    Assembly Printers Printers are shipped partially disassembled to prevent damage during shipment. Locate the printer cover and five #6 screws shipped with the equipment. Attach the cover to the printer. Cutter, Cutter-Stacker, or External Rewinder Peripherals are documented separately. Refer to the documentation for the appropriate option.

  • Page 18: Qls-3000/2000 Xe Series Features

    QLS-3000/2000 Xe Series Features Front View All models contain mechanisms similar to those shown on the QLS-3000 Xe model illustrated. 10 11 12 13 1. Thermal transfer ribbon 9. Guide roller rewind mandrel (front station) 2. Thermal transfer ribbon 10. Print station cam lever tension switch (open position) 3.

  • Page 19: Side Panel View

    7. Drive roller 15. Media unwind mandrel 8. Platen roller Side Panel View Interface and power connections are located on the right side panel. Memory Card Slot Parallel Port Serial Port Utility Port 115V On / Off Switch AC Power Input QLS-3000/2000 Xe Series...

  • Page 20: Power Connection

    Power Connection Locate the AC Power Input at the bottom of the right-side panel. Plug the power cord into the printer. Be sure to use only the AC Power Cord supplied with the printer. Ensure that the power switch is in the OFF position before proceeding to the next step.

  • Page 21: Computer Connections

    Computer Connections QLS 3000/2000 Xe Series printers can receive data through either a serial or parallel connection. Bidirectional communication (send and receive) is supported serially. Parallel Port Using the parallel cable supplied with the printer, connect the larger connector to the parallel port on the printer. Lock the two metal rings on the parallel port into the connector to secure it to the printer.

  • Page 22: Communications

    Note: The maximum RS-232 serial cable length is dependent on the communication parameters being used. For best performance and reliability, only serial cables supplied by QuickLabel Systems should be used. Communications Printer Drivers Refer to the printer driver documentation for software installation instructions.
  • Page 23 Change Comm parameters permanently? > NO Use the left/right arrow keys to select YES, then press the SELECT key. Pres the SELECT key again to return to the COMM menu. In the COMM menu, use the arrow keys to select Pref. Then press the SELECT key.

  • Page 24: Comm Port

    Change Comm parameters permanently? > NO 13 Use the left/right arrow keys to select YES, then press the SELECT key. Comm Port The comm port in use (parallel or RS-232) must be selected to enable communications. If RS-232 is used, baud rate can also be selected. The default comm port is parallel.

  • Page 25: Baud Rate / Handshaking

    Baud Rate / Handshaking If the Comm Port setting is RS-232, set Baud Rate and Handshaking to match host workstation settings. The default baud rate is 19,200. To set baud rate and handshaking method: Press the MENU key. Use the arrow keys to select Comm from the menu and then press the SELECT key.
  • Page 26 Pres the SELECT key again to return to the COMM menu. In the COMM menu, use the arrow keys to select Hshk. Then press the SELECT key. (COMM) Port | > Hshk | Ptcl Pref Delim Handshaking: Use the up/down arrow keys to select a handshaking method. Hardware and XON/XOFF are the available options.

  • Page 27: Utility Port Connection

    Utility Port Connection On the right panel of the printer, the Utility Port permits connection to external devices such as the optional QuickLabel Systems Cutter and Cutter/Stacker. Standard Mode Signal Notes Reserved Ground Cutter On/Off Output (1=on 0=off) 5 VDC 1A max Cutter Error Input (1=error 0=no error)

  • Page 28: Media

    Media Loading Thermal Transfer Ribbon The QLS-3000/2000 Xe Series thermal transfer printers print in vibrant spot color. In addition, the QLS-3000 Xe model prints full process color. When using Spot Color ribbons, each station prints a fully saturated color. Any color can be installed on any print station and the location of each color is defined in Custom QuickLabel software or the QuickLabel Systems Windows Printer Driver.
  • Page 29 To load ribbon: Be sure power is Off. Raise the printer cover. Fully seat thermal transfer ribbon roll on the thermal transfer ribbon unwind mandrel. Ensure that the ribbon unwinds to the left of and beneath the roll. Fully seat a cardboard take-up core on the associated thermal transfer ribbon rewind mandrel.

  • Page 30: Loading Label Media

    Loading Label Media The Media menu allows you to tell the printer what type of media is loaded on the printer: sensors, image dimensions, label dimensions, and any offsets. QLS-3000 Xe QLS-2000 Xe QLS-3001 Xe QLS-2001 Xe To load label media: Be sure power is Off.
  • Page 31 To open each printhead, flip the cam lever on each (counterclockwise on standard printheads, clockwise on inverted printheads). Standard Printhead Open Standard Printhead Closed Inverted Printhead Open Inverted Printhead Closed Open the drive roller by flipping the drive roller pressure cam lever open.
  • Page 32 Remove the media retainer from the media unwind mandrel. Install a roll of media on the mandrel. Ensure that the roll is fully seated on the mandrel and reinstall the retainer to secure it. Thread the media around the media guide roller and through the media sensor housing.

  • Page 33: Specify Media Type

    Specify Media Type Press the MENU key. Use the arrow keys to select Media from the menu and then press the SELECT key. Intensity Print Memory Mode Align | > Media | Comm System | In the MEDIA menu, use the arrow keys to select Type. Then press the SELECT key.

  • Page 34: Calibration

    Calibration New Media Calibrating the printer for the media being used is essential. Calibrate after every change of label type. During calibration, the printer senses any top-of-form indicator between labels and allows the printer to position widely varying types of media automatically and correctly.
  • Page 35 1. Pointer 2. Red slider Confirm that the correct type of media (gap, continuous, inverted gap, or mark) is specified. Press Calibrate. Confirm that the correct type of media appears on the display. If the media type displayed is not the actual type loaded, select No and return to step 4.

  • Page 36: Label Length

    Label Length Set label length for the longest label you will be printing to ensure memory is not wasted on label area that is not used. Maximum gap length in millimeters can also be specified. Default is 3 mm. To specify maximum label media length: Press the MENU key.

  • Page 37: Chapter 3: Keypad Controls And Menus

    Chapter 3: Keypad Controls and Menus The printer features an intuitive control panel consisting of a backlit LCD display, status LED indicators, and a multi-function keypad. The control panel permits the user to change settings and make adjustments on-the-fly without the need for a host computer. This chapter provides the following information: •...

  • Page 38: Keypad Layout And Functions

    Keypad Layout and Functions The keypad buttons perform the following general functions. PRINT/PAUSE MENU FORM FEED/ DATA ERROR POWER CANCEL ADVANCE CALIBRATE SELECT PRINT/PAUSE Pauses or resumes printing FORM FEED/ADVANCE Advances the media by one full label length (to the next registration mark) when pressed and released, or continually advances the media when pressed and held CALIBRATE...

  • Page 39: Menu Overview

    Menu Overview The following list outlines all of the menus that are accessible via the user interface. Some menus are only accessible when the printer has been paused using the PRINT/PAUSE key. Some menus, like the Cutter menus, are only available when a specific option is enabled or in use.
  • Page 40 Print Menu Previous Reprints up to 99,999 copies of the last label printed, if using the Windows print driver. Recall Prints a report of the current printer settings, or of the last 500 bytes of data received by the printer. Test Prints test patterns.
  • Page 41 Align Menu Down-Web Adjusts the down web alignment for individual printheads. Possible values range from <-120 to -> 120 dots. Cross-Web Adjusts the cross web alignment for individual printheads. Possible values range from <-16 to -> 16 dots. Media Menu Type Adjusts the type of media used by the printer.
  • Page 42 Comm Menu Port Selects the data input interface used by the printer. Possible values are Parallel or Serial. Hshk Specifies a handshaking method for the RS 232 serial port. Possible values are Hardware or XON/XOFF. Ptcl Selects whether the Windows driver of host protocol is used.

  • Page 43: Intensity Menu

    Intensity Menu Printhead Intensity The printhead intensity determines the temperature of the printhead heating elements. The amount of heat applied to the thermal transfer ribbon determines the darkness of the print. The amount of heat that is actually applied to the film by the printhead is determined by two factors: •...
  • Page 44 Note: Some thermal transfer ribbon (typically, Resin type) reacts differently, actually printing lighter if too much heat is applied. This is a result of overburning the ink. If this occurs, decreasing the heat will darken the printed image. To set heat intensity: Press the MENU key.

  • Page 45: Print Menu

    Print Menu Previous When printing via the Windows driver, the last job sent to the printer can be reprinted. Up to 99,999 copies can be printed. To reprint the previous job: Press the MENU key. Use the arrow keys to select Print from the menu and then press the SELECT key.

  • Page 46: Recall

    Recall Use the Recall option to print a report of the current printer settings, or of the last 500 bytes of data received by the printer. To print a recall report: Press the MENU key. Use the arrow keys to select Print from the menu and then press the SELECT key.

  • Page 47: Test

    Test Use the Test option to print test patterns. To select and print a line, text, or flood test pattern: Press the MENU key. Use the arrow keys to select Print from the menu and then press the SELECT key. Intensity | >...
  • Page 48 To evaluate whether web alignment should be adjusted, print a Block Test. To print a block test pattern: Press the MENU key. Use the arrow keys to select Align from the menu and then press the SELECT key. Intensity Print Memory Mode | >...

  • Page 49: Speed

    Speed The printer can print at speeds from 2 to 5 inches-per-second. When setting the motor speed, consider the requirements of the media you are using and the heat setting you are selecting. These factors determine printer performance on each job. To set printer speed: Press the MENU key.

  • Page 50: Memory Menu

    Memory Menu Use the Memory option to view memory settings for the printer. The printer uses the following types of memory. Bitmap - Bitmap memory is used to store images that have been sent to the printer. This memory type is volatile memory; it is erased when the printer is powered off.

  • Page 51: Available

    Available To view the printer’s available amount of memory: Press the MENU key. Use the arrow keys to select Memory from the menu and then press the SELECT key. Intensity Print | > Memory Mode Align Media | Comm System | In the MEM menu, use the arrow keys to select Avail.

  • Page 52: Mode Menu

    Mode Menu Cutter If using an optional cutter or cutter/stacker accessory, you can enable it using the Cutter menu option. To enable/disable the cutter: Press the MENU key. Use the arrow keys to select Mode from the menu and then press the SELECT key. Intensity Print Memory...

  • Page 53: Mirror

    Mirror When Mirror mode is used, each printed label will be printed as a mirror image, oriented in a 180° rotation from standard print orientation. This mode is typically used for creating a clear window sticker that will be viewed from the other side of the glass (i.e., parking permit for an automobile windshield).
  • Page 54 TTR Sensor This function is for use by authorized technicians when performing diagnostics at the factory. In general use, the TTR Sensor should always be To enable/disable the TTR sensor: Press the MENU key. Use the arrow keys to select Mode from the menu and then press the SELECT key.

  • Page 55: Align Menu

    Align Menu Down-Web Down-Web performs horizontal alignment. Alignment is particularly important for overlapping color printing on the QLS-3000 Xe. Adjust Web Alignment to modify registration at each print station individually. Adjust Print Offset to modify the alignment of all print stations simultaneously.

  • Page 56: Cross-Web

    Cross-Web Cross-Web performs vertical alignment. Alignment is particularly important for overlapping color printing on the QLS-3000 Xe. Adjust Web Alignment to modify registration at each print station individually. Adjust Print Offset to modify the alignment of all print stations simultaneously. To evaluate whether web alignment should be adjusted, print a Block Test.

  • Page 57: Media Menu

    Media Menu Type The Type menu is used to select the type of media that will be used with the printer. To select a media type: Press the MENU key. Use the arrow keys to select Media from the menu and then press the SELECT key.

  • Page 58: Image

    Image If using label formatting software to create labels, the width and length of the image area are set within the application. The Image menu in this case will report these parameters as set, and will not require input. To specify width and length of the image area: Press the MENU key.

  • Page 59: Label

    Label Use the Label option to select maximum label and gap sizes. To select a label and gap size: Press the MENU key. Use the arrow keys to select Media from the menu and then press the SELECT key. Intensity Print Memory Mode...

  • Page 60: Offset

    Offset Use print offset to modify print registration in fine increments or to move the entire printed image up to 300 pixels forward or back with respect to sensor marks. By default, when printing on media with sensor marks (gaps, reflective marks, etc.) the printer will place the label image area between the marks.

  • Page 61: Comm Menu

    Comm Menu Port The comm port in use (parallel or RS-232) must be selected to enable communications. If RS-232 is used, baud rate can also be selected. The default comm port is parallel. Note: Serial communications are required to enable status messages to be received from the printer (bi-directional communications).

  • Page 62: Handshaking

    Handshaking If the Comm Port setting is RS-232, set Baud Rate and Handshaking to match host workstation settings. The default baud rate is 19,200. To set baud rate and handshaking method: Press the MENU key. Use the arrow keys to select Comm from the menu and then press the SELECT key.
  • Page 63 Pres the SELECT key again to return to the COMM menu. In the COMM menu, use the arrow keys to select Hshk. Then press the SELECT key. (COMM) Port | > Hshk | Ptcl Pref Delim Handshaking: Use the up/down arrow keys to select a handshaking method. Hardware and XON/XOFF are the available options.

  • Page 64: Protocol

    Protocol The Protocol option is used to select whether the Windows driver or host protocol is used. The host software application will automatically select the appropriate protocol mode. To set the protocol mode manually, use the following instructions. To select a protocol option: Press the MENU key.

  • Page 65: Prefix

    Prefix Use the following instructions to modify the command prefix for host commands received by the printer. To select a command prefix: Press the MENU key. Use the arrow keys to select Comm from the menu and then press the SELECT key. Intensity Print Memory...

  • Page 66: Delimiter

    Delimiter Use the following instructions to set up a delimiter that will be placed between host commands. To select a command delimiter: Press the MENU key. Use the arrow keys to select Comm from the menu and then press the SELECT key. Intensity Print Memory...

  • Page 67: System Menu

    System Menu System Baseline As with any equipment, the printer has certain machine tolerances, which are acceptable production variances. When multiple printers are used in an environment in which the same digital label format will be printed to any of them, the machine variance from printer to printer may result in an image printing in a slightly different vertical position on the label on each printer.
  • Page 68 In the above example, the user has three printers and has printed a label with the word ʺTESTʺ on each printer. Assuming that #2 has the field in the correct location, #1 would need a negative system baseline, and #3 would need a positive system baseline.

  • Page 69: Language

    Upgrade You can use the Upgrade menu option to determine if the printer is ready for a firmware upgrade. Note: For detailed information about upgrading firmware, refer to the Firmware Upgrades section of Chapter 5: Printer Maintenance. To determine if the printer is ready to upgrade: Press the MENU key.
  • Page 70 Language The langue option changes the language used for LCD menu items. The following languages are available: English Italian German Spanish French To select a language: Press the MENU key. Use the arrow keys to select System from the menu and then press the SELECT key.

  • Page 71: Chapter 4: Printing

    Chapter 4: Printing To prepare the printer for printing, make sure that: • Power connection has been made • Communication connections have been made between host and printer • Media and Thermal Transfer Ribbon has been loaded into the printer •...

  • Page 72: Printer Status

    Printer Status Initialization When the printer is turned on, it will power up with a test pattern loaded. Press Pause/Print to start printing the test pattern. Before printing a new label or test pattern, press Cancel to clear the current batch (in this case, the test pattern).
  • Page 73 To print a report of current printer settings or of the last 500 bytes of data received by the printer (DATA RXD): Press the MENU key. Use the arrow keys to select Print from the menu and then press the SELECT key. Intensity | >...

  • Page 74: Operation

    Operation Start Printing The printer powers up in Ready mode. Ready mode indicates the printer is ready to accept data and start printing. Printing Multiple Batches When printing a batch of labels or tags, the printer will pause just before the last label(s) or tag(s) in the batch are printed.

  • Page 75: Print Quality

    Print Quality Test Print Quality The printer can print four types of test patterns: Line Line test patterns can be used for evaluating the alignment of the printheads; evaluating printhead intensity settings; or checking the printheads for worn areas. Text The text test pattern allows you to examine the exact alignment of each printstation.
  • Page 76 continuously run the pattern, select the infinity symbol. Press the SELECT key. Select Yes when prompted to overwrite memory with the test pattern and perform the test. This will cause anything else in memory to be erased. Press the PRINT/PAUSE key to print the test pattern. The printer will immediately print the number of patterns specified.
  • Page 77 Print the Blocks test pattern, as described in the previous section. After printing the pattern, examine alignment of the blocks within the pattern. If registration is off on block edges or the pattern is not square, realign the print stations. On the QLS-3000 Xe, the process black block should appear solid without any other color along an edge.

  • Page 78: Heat Intensity

    Heat Intensity The degree of heat applied to the stock by the printhead determines the darkness or intensity of the print. Heat intensity is determined by the length of time power is applied to the printhead. The appropriate heat setting will vary according to the type of stock and ribbon being used.

  • Page 79: Printhead Pressure

    Printhead Pressure If switching between very wide label media and very narrow label media, it may be necessary to adjust the downward pressure on either side of the printheads. Similarly, if switching between relatively thick media and thin media, printhead pressure adjustments may be necessary. Downward pressure on each printhead is controlled by two printhead pressure thumbwheels.
  • Page 80 With the cam in hand, adjust printhead pressure by turning the thumbwheels as required to maximize the clarity and detail of the label. Turn thumbwheels counterclockwise to raise them, decrease pressure on the printhead, and lighten the image. Turn thumbwheels clockwise to lower them, increase pressure on the selected printhead, and darken the image.

  • Page 81: Thermal Transfer Ribbon Tension

    Thermal Transfer Ribbon Tension Normally, this adjustment should not be required during the life of a film roll. However, if you notice film wrinkling or one of the colors smudging, you can adjust the tension to alleviate these conditions. If using ribbon less than two inches wide, tension may be excessive when the tension switch is in the High position.

  • Page 82: Print Position

    Print Position Print and Cut Offset Use print offset to modify print registration in fine increments or to move the entire printed image up to 600 pixels forward or back with respect to sensor marks. By default, when printing on media with sensor marks (gaps, reflective marks, etc.) the printer will place the label image area between the marks.

  • Page 83: Web Alignment

    Press the SELECT key. Web Alignment Alignment is particularly important for overlapping color printing on the QLS-3000 Xe. Adjust Web Alignment to modify registration at each print station individually. Adjust Print Offset to modify the alignment of all print stations simultaneously. To evaluate whether web alignment should be adjusted, print a Block Test.

  • Page 84: Mirror Images

    Mirror Images When Mirror mode is used, each printed label will be printed as a mirror image, oriented in a 180° rotation from standard print orientation. This mode is typically used for creating a clear window sticker that will be viewed from the other side of the glass (i.e., parking permit for an automobile windshield).

  • Page 85: Image Area

    Image Area If using label formatting software to create labels, the width and length of the image area are set within the application. The Image menu in this case will report these parameters as set, and will not require input. To specify width and length of the image area: Press the MENU key.

  • Page 86: Speed

    Speed The printer can print at speeds from 2 to 5 inches-per-second. When setting the motor speed, consider the requirements of the media you are using and the heat setting you are selecting. These three factors determine printer performance on each job. To set printer speed: Press the MENU key.

  • Page 87: Job Reprints

    Job Reprints When printing via the Windows driver, the last job sent to the printer can be reprinted. To reprint the last job stored in memory: Press the MENU key. Use the arrow keys to select Print from the menu and then press the SELECT key.
  • Page 88 4-18 Printing...

  • Page 89: Chapter 5: Printer Maintenance

    Chapter 5: Printer Maintenance Your printer is designed for long-life and trouble-free operation. In order to keep your printer operating at optimal performance, some periodic maintenance is required. This chapter provides the following information: List of recommended tools for performing maintenance and repairs. •...

  • Page 90: Recommended Maintenance Schedule

    Recommended Maintenance Schedule Daily • Disengage drive roller and printstations when printer is not in use (prevents damage to rollers) • Check registration • Clean printhead/peel edge, ribbon shafts, platen rollers and drive roll at each change of ribbons Weekly •...

  • Page 91: Routine Cleaning

    Routine Cleaning Printer parts accumulate residue, especially those in direct contact with the thermal transfer ribbon. To maintain clear, crisp printing, clean the printer regularly. Cleaning after using a full roll of thermal transfer ribbon is recommended. To clean the printer: Remove the printhead cams and the drive roller cam by flipping each cam open to relieve pressure.
  • Page 92 Reinstall any label media and thermal transfer ribbon. Replace the printhead cams and drive roller cam and lock them closed. Note: Never use a hard object to clean the printheads. Damage will result if accumulated printing residue is scraped or chipped from the printhead. Printer parts that accumulate the most residue are noted in the following illustration.

  • Page 93: Replacing Parts

    Replacing Parts Printheads Use the following instructions to replace printheads. Caution: Printheads can be damaged by static electricity. Always use standard anti-static procedures when replacing printheads. To remove and replace printheads: Turn the printer off and unplug it. For standard printheads, flip the printhead cam lever counterclockwise to relieve pressure on and open the printhead.
  • Page 94 Position the replacement printhead against the printhead retaining plate for attachment. Be sure that the two side screws are fitted through the corresponding holes in the new printhead. 1. Cable harness connector 5. Bolt securing platen support (on printhead) strut 2.

  • Page 95: Platen Rollers

    Platen Rollers Occasionally, you will need to replace the printhead platen rollers. After prolonged use, rollers may develop flat areas, which will affect print quality. To remove and replace platen rollers on standard printheads: Turn the printer off and unplug it. Flip the printhead cam up to open and lock them open.
  • Page 96 To remove and replace platen rollers on inverted printheads: Turn the printer Off and lift the cover. Flip the printhead cam down and lock open. 1. Platen roller 3. Bolt securing platen support strut 2. Platen support strut 4. E-ring/washers securing platen roller Remove any label stock that may be positioned under the platen roller.

  • Page 97: Drive Roller

    Drive Roller After prolonged use, the drive roller and the rubber pressure roller above it may wear. This will impede the smooth exit of label stock. When this occurs, the roller requires replacement. To replace the drive roller: Turn the printer off and unplug it. Open the printer cover. Remove any label stock that may be exiting over the drive roller.
  • Page 98 To access the drive roller, lift the pressure roller off the drive roller. On the outside of the drive roller, remove the bearing and retaining bracket by removing the Phillips screw on the lower portion of the plate. Set the screw, bearing, and plate aside. Beside the drive roller, against the inside of the printer, locate the Allen screw.

  • Page 99: Index Roller

    Index Roller The index roller is located directly to the left of the media sensor assembly. Media Sensor Assembly Index Roller To replace the index roller: Turn the printer off and unplug it. Open the printer cover. Remove the back cover from the printer. Disconnect the wiring harness from the index assembly.
  • Page 100 14 Carefully slide the index assembly back through the rear side of the printer. Take care not to damage the new roller during re-installation. 15 Secure the index assembly with the two Phillips head screws. Then correctly re-connect the wiring harness to the index assembly, ensuring that all five pins are inserted into the connector.

  • Page 101: Media Sensor Assembly

    Media Sensor Assembly The media sensor assembly is located directly to the right of the index roller and contains both the gap top-of-form (TOF) and the reflective top-of-form (RTOF) sensors. Media Sensor Assembly Index Roller To remove the media sensor assembly: Turn the printer off and unplug it.
  • Page 102 To install the media sensor assembly: Ensure the printer is still off and unplugged. Position the media sensor assembly back into place. Feed the gap top-of-form (TOF) sensor harness through the square hole behind the media sensor bracket mounting location. Feed the reflective top-of-form (RTOF) sensor harness through the small round hole located near the lower-left corner of the media sensor bracket.
  • Page 103 Calibrate the printer by choosing the Calibrate button on the front panel. Set calibration for gap media. Position media by placing the gap within two inches in front of the sensor bracket. Select Yes on the calibrate menu. The printer will feed approximately three inches of media.
  • Page 104 To replace the reflective top-of-form (RTOF) sensor: Note: It is not necessary to remove the media sensor assembly if you are simply replacing the reflective top-of-form (RTOF) sensor. Turn the printer off and unplug it. Open the printer cover. Remove the back cover from the printer. Disconnect the sensor harness marked RTOF.
  • Page 105 To replace the gap top-of-form (TOF) sensor: Follow the procedure for removing the media sensor assembly noted earlier in the manual. Remove the four Phillips screws from media sensor bracket. These screws are flat-headed and fit into the recessed holes of the bracket. Then remove the bracket.
  • Page 106 Note which side of the molding contains the red harness (emitter) and which side contains the clear harness (detector). Then replace the top and bottom covers on the molding. Re-assemble the molding into the two sensor guides. Ensure the side with the red harness (emitter) is positioned on top of the clear harness (detector).

  • Page 107: Anti-Static Brushes

    Anti-Static Brushes Anti-static brushes are used to discharge static electricity from the printer’s ribbon and print stations. Static brushes are mounted on a bracket that is connected to either the printhead assembly or the main plate, and the brushes make contact with the moving ribbon. Each anti-static brush is grounded to the printer chassis.
  • Page 108 Remove the two ¼ inch nuts that secure the brush to the peel edge, then remove the brush. Install the new brush with the two ¼ inch nuts, ensuring the brush is facing the correct direction. Ensure the brush makes contact with the ribbon.

  • Page 109: Keypad/Display

    Keypad/Display Use the following instructions to replace the keypad and/or display. Caution: Circuit boards can be damaged by static electricity. Always use standard anti-static procedures when working with these boards. To replace the keypad/display: Turn the printer off and unplug it. Open the printer cover. Remove the back cover from the printer.
  • Page 110 board. Use caution when removing the board so these spacers are not lost. Turn the display board over to expose the keypad buttons. If you are replacing the keypad board, move the keypad buttons to the new board. If you are replacing the keypad buttons, install the new buttons in the appropriate place on the keypad board.

  • Page 111: Controller Board

    Controller Board Use the following instructions to replace the controller board. Caution: Circuit boards can be damaged by static electricity. Always use standard anti-static procedures when working with these boards. To replace the controller board: Turn the printer off and unplug it. Open the printer cover. Remove the back cover from the printer.
  • Page 112 Adjust the DIP switches for the new board based on your printer model. The DIP switches are marked as SW7 and SW8 on the controller board. Printer Model QLS-3000 Xe QLS-3001 Xe QLS-2000 Xe QLS-2001 Xe Re-install the back cover. Connect all printer cables. Plug in the printer and turn the power on.

  • Page 113: Power Supply

    Power Supply Use the following procedure to replace the power supply assembly. Caution: Circuit boards can be damaged by static electricity. Always use standard anti-static procedures when working with these boards. To replace the power supply: Turn the printer off and unplug it. Open the printer cover. Remove the back cover from the printer.
  • Page 114 Connect harnesses P1, P2, P3, and P4 to the power supply. To verify the power supply is operating properly, plug in the printer and turn the power on. Then monitor the following voltages on the controller board. 3.3V on T20 and T24 (Ground) 3.3V +.1 / -.1 V Printhead Voltage T23 and T24 (Ground)

  • Page 115: Stepper Motor

    Stepper Motor Use the following instructions to replace the stepper motor. Caution: Circuit boards can be damaged by static electricity. Always use standard anti-static procedures when working with these boards. To replace the stepper motor: Turn the printer off and unplug it. Open the printer cover. Remove the back cover from the printer.
  • Page 116 Remove the pulley from the motor by loosening the two set screws on the pulley. Mount the new stepper motor to the bracket with the four adjustment screws. Do not tighten these screws yet, as the motor must move freely along the adjustment slots later in this procedure.

  • Page 117: Drive Belt

    Drive Belt Use the following instructions to replace the drive belt. To replace the drive belt: Turn the printer off and unplug it. Open the printer cover. Remove the back cover from the printer. Loosen the four adjustment screws on the stepper motor and remove the belt.

  • Page 118: Ribbon Rewind Motors

    Ribbon Rewind Motors Use the following instructions to replace ribbon rewind motors. To replace ribbon rewind motors: Turn the printer off and unplug it. Open the printer cover. Remove the back cover from the printer. Disconnect the wires from the ribbon rewind motor. Note where these wires connect to the motor.

  • Page 119: Microswitches

    Microswitches Use the following instructions to replace microswitches. Microswitches are mounted on the back of the main plate, located next to printhead and drive roll adjustment slots. A flexible metal lever extends from the microswitch. When the printhead cam or drive roll is moved, the lever also moves, changing the state of the switch.

  • Page 120: Ribbon Sensor

    Ribbon Sensor Ribbon sensors are mounted on the rear of the main plate next to each ribbon station. These sensors detect when a ribbon unwind mandrel stops spinning, which usually indicates the mandrel is out of ribbon. Use the following instructions to replace a ribbon sensor.

  • Page 121: Fan

    Use the following instructions to replace the fan. Caution: Circuit boards can be damaged by static electricity. Always use standard anti-static procedures when working with these boards. To replace the fan: Turn the printer off and unplug it. Open the printer cover. Remove the back cover from the printer.

  • Page 122: Boot Prom

    Boot PROM Use the following instructions to replace the boot PROM (programmable read-only memory). Caution: Circuit boards can be damaged by static electricity. Always use standard anti-static procedures when working with these boards. To replace the boot PROM: Turn the printer off and unplug it. Open the printer cover. Remove the back cover from the printer.

  • Page 123: Firmware Upgrades

    Firmware Upgrades Firmware is the internal operating system of the printer. Periodically, firmware upgrades are made available to add new features or change operational characteristics of the printer. A firmware upgrade should only be performed when available new functionality is needed or when a firmware upgrade is required for compatibility with QuickLabel Systems’...
  • Page 124 Choose the Next button. The following screen will appear. Set up communications to your printer by selecting the appropriate connection options. If Custom QuickLabel is installed, these settings will reflect the last settings used in Custom QuickLabel. If necessary, change the setup as required.
  • Page 125 When no error is indicated, press the Next button to proceed to the final screen. This last screen begins the actual upgrade process. Press the Finish button to begin the file transfer. All of the necessary files will be transmitted to the printer. When the file transfer is complete, choose the Done or Cancel button on the display to exit the upgrade utility.

  • Page 126: Upgrading Additional Printers With The Compactflash Card

    When the upgrade is complete, the printer will reset again. Please verify the version displayed during the power-up sequence. Your printer will be ready to use. Upgrading additional printers with the CompactFlash card The CompactFlash card from the upgraded printer can then be used to quickly upgrade other printers.

  • Page 127: Chapter 6: Troubleshooting

    Chapter 6: Troubleshooting Your printer is designed for long-life and trouble-free operation. However, occasional troubleshooting and printer adjustments may be required to correct printing problems. This chapter provides the following information: • Printing problems that can occur. • Error messages and possible resolutions. •...

  • Page 128: Printing Problems

    Printing Problems Missing print (No print or a clear vertical line in the label) This is an example of debris on the print line or a blown dot on the printhead. For this type of missing print you should first try cleaning the printhead then replace it if necessary.
  • Page 129 Check the printhead harness connection. (See Replacing Printheads on page 6-30) Replace the printhead. (See Replacing Printheads on page 6-30) Swap cables on the controller board from a known working printstation. (See Swapping Printhead Cables on page 6-32) 10 Swap cables on the power supply from a known working printstation. (See Swapping Printhead Cables on page 6-32) QLS-3000/2000 Xe Series...

  • Page 130: Light Or Broken Print (Color Prints But Doesnʹt Fill-In Completely)

    Light or Broken Print (Color prints but doesn't fill-in completely) Clean the printhead, printline, platen rollers, and ribbon guide shafts. (See Routine Cleaning on page 6-22) Ensure proper ribbon match for the material you are trying to print on. Try a different roll of ribbon. Try a different roll of labels/tags.

  • Page 131: Ribbon Wrinkle (Angular Or Small Curved Lines In The Label)

    Ribbon wrinkle (Angular or small curved lines in the label) The color indicated by #3 is wrinkling in this example. Notice the curved lines which indicate no transfer of color in that area. For small curved lines, ensure the printhead intensity is not too high. Ensure the width of the ribbon to that of the label are the same.
  • Page 132 securing it. If they loosen up the mandrel may move ʺin and outʺ while printing causing wrinkle. Tighten the set screws (allen screws). 10 Ensure the printhead harnesses are not coming into contact with the ribbon. (See Replacing Printheads on page 6-30) 11 Try reducing the speed.

  • Page 133: Ribbon Breakage

    Ribbon Breakage Clean the printhead, printline, platen rollers, and ribbon guide shafts. (See Routine Cleaning on page 6-22) Ensure the ribbon is loaded correctly. (See Loading Ribbon on page 6-24) Reduce the ribbon tension. (See Adjusting Ribbon Tension on page 6-38) Reduce the printhead heat intensity on the print station that is breaking.

  • Page 134: Ribbon/Media Drag (Faded Print And Smearing)

    Ribbon/Media drag (Faded print and smearing) The #1 and #3 colors are dragging in the example above. Notice areas of missing color where it should be printing and ghosting, or shadowing, where it shouldnʹt be printing. Reduce the ribbon tension. (See Adjusting Ribbon Tension on page 6-38) Remove all used ribbon from the rewind core.

  • Page 135: Color Registration (Alignment Of Colors)

    Color registration (Alignment of colors) Adjust the color registration/alignment. (See Setting Color Registration/Alignment on page 6-42) Check and adjust the printhead angularity. (See Adjusting Printhead Angularity on page 6-43) Ensure the drive roller is not slipping. If it is, adjust the printhead pressure.

  • Page 136: Colors Do Not Match (Color Matching From Monitor To Printed Label)

    Colors do not match (Color matching from monitor to printed label) Try adjusting heat intensities of printheads. (See Selecting a Printhead Intensity on page 6-33) Logo, Image, or Text is not clear (Blurry, not sharp) Examine the logo/image being used. It should be 300 dpi and not Anti- Aliased.

  • Page 137: Fields Do Not Print As They Appear On The Monitor (Not Positioned Correctly On The Label)

    Fields do not print as they appear on the monitor (Not positioned correctly on the label) Make sure the sensor is correctly positioned over the label. (See Positioning the TOF (Gap) Sensor on page 6-46) Ensure the printer is properly calibrated for the material you are using. (See Calibrating the Printer on page 6-47) Ensure the labels/tags are loaded correctly.

  • Page 138: Media Not Exiting Printer Smoothly / Media Hesitates / Media Slips

    Media not exiting printer smoothly / Media Hesitates / Media Slips Ensure the labels/tags are loaded correctly. (See Loading Label/Tag Media on page 6-26) Ensure the sensor is correctly positioned over the labels/tags. (See Positioning the TOF (Gap) Sensor on page 6-46) Ensure the printer is properly calibrated for the material you are using.

  • Page 139: Feeds Blank Labels

    Feeds Blank Labels You will see a leader of blank labels at the beginning of each separate batch sent (approx.12ʺ - 14ʺ of material). Cycle power and re-send the batch. Ensure the ribbon is loaded correctly. (See Loading Ribbon on page 6-24) Ensure the labels/tags are loaded correctly.
  • Page 140 12 Check the connection (both ends) of the parallel and or serial cable being used. 13 Try cables that you know are good. (A new cable is not necessarily a good cable) 14 Ensure the Windows network or other network is not re-directing the port to another printer or queue.

  • Page 141: Print Station Will Not Print

    Print Station will not Print Cycle power and re-send the batch. Ensure the ribbon is loaded correctly. (See Loading Ribbon on page 6-24) Clean the printhead, printline, platen rollers, and ribbon guide shafts. (See Routine Cleaning on page 6-22) Ensure the labels/tags are loaded correctly. (See Loading Label/Tag Media on page 6-26) Ensure all printheads that you want to use are enabled.

  • Page 142: Skips Labels In A Batch

    Skips Labels in a Batch Ensure the labels/tags are loaded correctly. (See Loading Label/Tag Media on page 6-26) Ensure the media travel roller rotates freely. Ensure the sensor is correctly positioned over the labels/tags. (See Positioning the TOF (Gap) Sensor on page 6-46) Ensure the printer is properly calibrated for the material you are using.

  • Page 143: Error Messages

    Error Messages MEDIA FAULT! - Out of labels or motor has stalled Ensure the labels/tags are loaded correctly. You may have run out. (See Loading Label/Tag Media on page 6-26) Ensure the sensor is correctly positioned over the labels/tags. (See Positioning the TOF (Gap) Sensor on page 6-46) Re-calibrate the printer.

  • Page 144: Media Fault! - Verify Calibrated Media Type

    MEDIA FAULT! - Verify calibrated media type Re-calibrate the printer. (See Calibrating the Printer on page 6-47) TTR OUT ON [Front, Bottom, Center, or Rear] PRINT STATION! - Reload thermal transfer ribbon This message appears when you run out of ribbon. XXXX refers to the station.

  • Page 145: Drive Roll Is Up! - Close Drive Roll To Resume Printing

    DRIVE ROLL IS UP! - Close drive roll to resume printing Ensure the drive roll cam is locked in position. CUTTER FAULT! - Cutter motor stall or stacker is full Ensure the cutter blade safety cover is securely in position over the cutter blade.
  • Page 146 If using a cutter/stacker, ensure the stacker isnʹt full and activating the stacker full switch. When the tray fills up it activates the stacker full switch and gives the ʺCutter Stall or Stacker Fullʺ message. Empty the tray and continue printing Ensure the cable connecting the cutter section to the stacker tray is securely connected.

  • Page 147: Dram Error

    DRAM Error Try rebooting the printer (cycle the power). The CPU board may need repair or replacement QLS-3000/2000 Xe Series 6-21...

  • Page 148: Troubleshooting Procedures

    Troubleshooting Procedures Routine Cleaning Printer parts accumulate residue, especially those in direct contact with the thermal transfer ribbon. To maintain clear, crisp printing, clean the printer regularly. Cleaning after using a full roll of thermal transfer ribbon is recommended. To clean the printer: Remove the printhead cams and the drive roller cam by flipping each cam open to relieve pressure.
  • Page 149 Reinstall any label media and thermal transfer ribbon. Replace the printhead cams and drive roller cam and lock them closed. Note: Never use a hard object to clean the printheads. Damage will result if accumulated printing residue is scraped or chipped from the printhead. Printer parts that accumulate the most residue are noted in the following illustration.

  • Page 150: Loading Ribbon

    Loading Ribbon The ribbon path will vary based on whether the printstation is in the standard or inverted position. Ribbon path illustrations for each printstation type are provided below. Standard Printstation Inverted Printstation To load ribbon: Be sure power is Off. Raise the printer cover. Fully seat thermal transfer ribbon roll on the thermal transfer ribbon unwind mandrel.
  • Page 151 Advance the thermal transfer ribbon between the printhead and the platen roller. On standard printstations, advance the thermal transfer ribbon over the thermal transfer ribbon guide spindle. On inverted printstations, advance the thermal transfer ribbon around the outside of the station’s two guide spindles.

  • Page 152: Loading Label/Tag Media

    Loading Label/Tag Media The Media menu allows you to tell the printer what type of media is loaded on the printer: sensors, image dimensions, label dimensions, and any offsets. QLS-3000 Xe QLS-2000 Xe QLS-3001 Xe QLS-2001 Xe To load label/tag media: Be sure power is Off.
  • Page 153 To open each printhead, flip the cam lever on each (counterclockwise on standard printheads, clockwise on inverted printheads). Standard Printhead Open Standard Printhead Closed Inverted Printhead Open Inverted Printhead Closed Open the drive roller by flipping the drive roller pressure cam lever open.
  • Page 154 Remove the media retainer from the media unwind mandrel. Install a roll of media on the mandrel. Ensure that the roll is fully seated on the mandrel and reinstall the retainer to secure it. Thread the media around the media guide roller and through the media sensor housing.

  • Page 155: Enabling/Disabling Printheads

    Enabling/Disabling Printheads Enable - Make sure the printhead(s) that you want to use are locked in the closed position and turn the printer on. If the printer is already on and you would like to enable a printhead that is currently disabled, simply lock the printhead in the closed position.

  • Page 156: Replacing Printheads

    Replacing Printheads Use the following instructions to replace printheads. Caution: Printheads can be damaged by static electricity. Always use standard anti-static procedures when replacing printheads. To remove and replace printheads: Turn the printer off and unplug it. For standard printheads, flip the printhead cam lever counterclockwise to relieve pressure on and open the printhead.
  • Page 157 Position the replacement printhead against the printhead retaining plate for attachment. Be sure that the two side screws are fitted through the corresponding holes in the new printhead. 1. Cable harness 5. Bolt securing platen support strut 2. Platen roller 6.

  • Page 158: Swapping Printhead Cables

    Swapping Printhead Cables There is only one harness from each printhead to the controller board. It contains the data and power to the printhead. You can swap from one connector to another on the controller board as stated below. By unplugging the harness on the controller board and plugging it into a different connector on the same board, you can determine if the problem is in the print station or in the controller board.

  • Page 159: Selecting A Printhead Intensity

    Selecting a Printhead Intensity This is an example of overburn. The heat intensity for the color indicated by #2 is too high. The printhead intensity determines the temperature of the printhead heating elements. The amount of heat applied to the thermal transfer ribbon determines the darkness of the print.
  • Page 160 The appropriate heat setting will vary depending on the media and ribbons being used as well as the print speed setting. As a general guideline, the ribbon types listed below will function best in the following print intensity ranges: 1 to 12 Wax/Resin 6 to 20 Resin...

  • Page 161: Adjusting Printhead Pressure

    Adjusting Printhead Pressure If switching between very wide label media and very narrow label media, it may be necessary to adjust the downward pressure on either side of the printheads. Similarly, if switching between relatively thick media and thin media, printhead pressure adjustments may be necessary.
  • Page 162 With the cam in hand, adjust printhead pressure by turning the thumbwheels as required to maximize the clarity and detail of the label. Turn thumbwheels counterclockwise to raise them, decrease pressure on the printhead, and lighten the image. Turn thumbwheels clockwise to lower them, increase pressure on the selected printhead, and darken the image.

  • Page 163: Adjusting Platen Rollers

    Adjusting Platen Rollers The platen roller for the color indicated by #3 is too far forward. Loosen the bolt securing the platen strut and tap the strut backward to adjust the position of the platen roller. The platen roller for the color indicated by #3 is too far behind the printhead. Loosen the bolt securing the platen strut and tap the strut forward to adjust the position of the platen roller.

  • Page 164: Adjusting Ribbon Tension

    Adjusting Ribbon Tension Normally, this adjustment should not be required during the life of a film roll. However, if you notice film wrinkling or one of the colors smudging, you can adjust the tension to alleviate these conditions. If using ribbon less than two inches wide, tension may be excessive when the tension switch is in the High position.

  • Page 165: Adjusting The Print Speed

    Adjusting the print speed The printer can print at speeds from 2 to 5 inches-per-second. When setting the motor speed, consider the requirements of the media you are using and the heat setting you are selecting. These three factors determine printer performance on each job.

  • Page 166: Replacing Platen Rollers

    Replacing Platen Rollers Occasionally, you will need to replace the printhead platen rollers. After prolonged use, rollers may develop flat areas, which will affect print quality. To remove and replace platen rollers on standard printheads: Turn the printer off and unplug it. Flip the printhead cam up to open and lock them open.
  • Page 167 To remove and replace platen rollers on inverted printheads: Turn the printer Off and lift the cover. Flip the printhead cam down and lock open. 1. Platen roller 3. Bolt securing platen support strut 2. Platen support strut 4. E-ring/washers securing platen roller Remove any label stock that may be positioned under the platen roller.

  • Page 168: Setting Color Registration/Alignment

    Setting Color Registration/Alignment The normal procedure for aligning color in multi-station printers is to select the ʺBlock Test Patternʺ in the printer menu. Adjust the ʺDown Webʺ and ʺCross Webʺ values in the ʺAlignʺ selection in the display until all the colored blocks in the pattern are in exact alignment.

  • Page 169: Adjusting Printhead Angularity

    Adjusting Printhead Angularity Print the line test pattern built into the printer. There is an ʺLʺ bracket on each print station. Loosen the center philips screw on the print station that needs adjustment and move the printhead bracket forward or backwards to line it up with the other colors. Repeat the horizontal line pattern to check your adjustment.

  • Page 170: Replacing The Drive Roller

    Replacing the Drive Roller After prolonged use, the drive roller and the rubber pressure roller above it may wear. This will impede the smooth exit of label stock. When this occurs, the roller requires replacement. To replace the drive roller: Turn the printer off and unplug it.
  • Page 171 To access the drive roller, lift the pressure roller off the drive roller. On the outside of the drive roller, remove the bearing and retaining bracket by removing the Phillips screw on the lower portion of the plate. Set the screw, bearing, and plate aside. Beside the drive roller, against the inside of the printer, locate the Allen screw.

  • Page 172: Positioning The Tof (Gap) Sensor

    Positioning the TOF (Gap) Sensor Ensure the Pointer shown in the illustration below is positioned over the label material when using labels with gaps between them, or directly over the notch or hole punch. 1. Pointer 2. Red slider Confirm that the gap, notch, string hole, or punchout is aligned with the pointer on top of the media gap sensor: If the media has a gap between labels, the pointer must be positioned within the width of the label.

  • Page 173: Calibrating The Printer

    Calibrating the Printer Calibrating the printer for the media being used is essential. Calibrate after every change of label type. During calibration, the printer senses any top-of-form indicator between labels and allows the printer to position widely varying types of media automatically and correctly.
  • Page 174 Confirm that the gap, notch, string hole, or punchout is aligned with the pointer on top of the media gap sensor: If the media has a gap between labels, the pointer must be positioned within the width of the label. To adjust the pointer, slide it into alignment.

  • Page 175: Adjusting The System Baseline

    Adjusting the System Baseline As with any equipment, the printer has certain machine tolerances, which are acceptable production variances. When multiple printers are used in an environment in which the same digital label format will be printed to any of them, the machine variance from printer to printer may result in an image printing in a slightly different vertical position on the label on each printer.
  • Page 176 In the above example, the user has three printers and has printed a label with the word ʺTESTʺ on each printer. Assuming that #2 has the field in the correct location, #1 would need a negative system baseline, and #3 would need a positive system baseline.

  • Page 177: Cleaning The Tof (Gap) Sensor

    Cleaning the TOF (Gap) Sensor Examine the path where the labels travel through the sensor housing. Use alcohol to clean any build-up you may see. Use compressed air and direct it between the sensorʹs top and bottom bracket. The reflective sensor is mounted, facing upward, on the inside portion of this bracket, as well, and can be cleaned with isopropyl alcohol and a cotton swab or with a can of compressed air.

  • Page 178: Adjusting Communication Settings

    Adjusting Communication Settings Press the MENU key. Use the arrow keys to select Comm from the menu and then press the SELECT key. Intensity Print Memory Mode Align Media | > Comm System | In the COMM menu, use the arrow keys to select Ptcl. Then press the SELECT key.
  • Page 179 Use the left/right arrow keys to select the Fmt Prefix option. Then use the up/down arrow keys to select a format prefix. The default format prefix is <STX>. Press the SELECT key. A confirmation message will appear on the display. Change Comm parameters permanently? >...

  • Page 180: Changing The Fuse / Fuse Voltage

    Changing the Fuse / Fuse Voltage Use a small screw driver to access the fuse compartment in the AC input module. Pull the fuse holder out and replace the fuse. Changing the Fuse Voltage The fuse size varies from 220 VAC to 110 VAC. To change from 110 VAC to 220 VAC, remove the existing fuse from the fuse holder.

  • Page 181: Appendix A: Physical Data

    Appendix A: Physical Data QLS-2000/3000 Xe Series...
  • Page 182 QLS-2000/3000 Xe Series Dimensions 19.640 22.000 All dimensions are in inches Physical data...
  • Page 183 QLS-2000/3000 Xe Series Dimensions 1.250 4.289 2.644 17.032 All dimensions are in inches QLS-2000/3000 Xe Series...
  • Page 184 Physical data...

  • Page 185: Appendix B: Specifications

    Appendix B: Specifications QLS-3000/2000 Xe Series...
  • Page 186 QLS-3000/2000 Xe Series Specifications Print Method Thermal transfer Spot color (QLS-2000 Xe, QLS-2001 Xe, QLS-3000 Xe, QLS-3001 Xe) CMY Process color (QLS-3000 Xe) Print Stations QLS-3000 Xe (3 on top of media) QLS-3001 Xe (2 on top, 1 of bottom of media) QLS-2000 Xe (2 on top of media) QLS-2001 Xe (1 on top, 1 on bottom of media) Resolution...
  • Page 187 Dimensions 20” (508 mm) H x 17” (432 mm) D x 22” (559 mm) L Weight 84 lbs. (38 kg) - no media, no ribbons Power 110/240 VAC, 50/60 Hz, 400W Requirements Thermal Number of rolls varies based on number of print Transfer Ribbon stations.
  • Page 188 Specifications...

  • Page 189: Appendix C: Replacement Parts

    Appendix C: Replacement Parts QLS-3000/2000 Xe Series...
  • Page 190 Replacement Parts Part Number Description 30995-037 Printhead 26316-800 Drive Roll (60 durometer polyurethane) 25897-201 Drive Roll (knurled metal) 26316-700 Drive Roll (clear/green polyurethane, 70 Dur.) – Care Labels & Hang Tags 25651-000 Pinch Roller (stainless steel) 25898-600 Pinch Roller (white silicone, 60 Dur.) 25651-000 Pinch Roller (smooth metal) –...
  • Page 191 Replacement Parts Part Number Description 10531-005 Bearing (for inside of index roller) (1) 23701-170 Belt, Timing (QLS-2001 Xe & QLS-3001 Xe only) 23701-105 Belt, Timing (QLS-2000 Xe & QLS-3000 Xe only) 24034-002 Fuse 6.3 A (110VAC) 24034-004 Fuse 4.0 A (220VAC) 13832-000 Cleaning Pads (Case of 50) 25747-000...
  • Page 192 Replacement parts...

  • Page 193: Appendix D: Custom Quicklabel Setup

    Appendix D: Custom QuickLabel Setup QLS-3000/2000 Xe Series...
  • Page 194 Custom QuickLabel setup The following guide explains how to configure Custom QuickLabel software for use with the QLS-3000/2000 Xe Series printer. If you are using an older version of software (i.e. Color QuickLabel), please contact QuickLabel Systems for an upgrade. To configure Custom QuickLabel from Create and Print: Note: Skip to step 4 if you are configuring the Print application.
  • Page 195 Open the File >> Print Setup menu. The following screen will appear: Choose your printer from the Select Printer pull-down list. If you are using the QLS-3001 Xe printer, select single sided or double sided. Click on the Communications tab. The following screen will appear: QLS-3000/2000 Xe Series...
  • Page 196 Select the desired Printer Communication: Bidirectional (recommended) - This option permits two-way communication with the printer. The printer will report status back to the host computer. Unidirectional - This option permits one-way communication with the printer. The printer status cannot be transmitted back to the host when using this communication method.

  • Page 197: Appendix E: Windows Printer Driver Setup

    Appendix E: Windows Printer Driver Setup QLS-3000/2000 Xe Series...
  • Page 198 Windows Printer Driver Setup The following guide explains how to configure the Windows Printer Driver for use with the QLS-3000/2000 Xe Series printers. To configure the Windows printer driver: From the Start menu, select Settings >> Printers (Windows 98/Me/NT/2000) or Start >> Printers and Faxes (Windows XP). Right click on the QLS-3000/2000 Xe Series Windows printer driver and select Properties.
  • Page 199 Click on the Graphics tab. Select the desired halftoning method for your image. A representation of the output effect each halftoning method will have is shown to the right. Generally speaking, Coarse, Medium, and Fine work best for line art and vector-based graphics such as clip art. Error Diffusion and Photographic are better suited for photographic images or images with fine details.
  • Page 200 Click on the Color tab. Select Process or Spot depending on the mode of operation being used. If Spot is chosen, you will be given the option to enable or disable each of the print stations by checking or unchecking the box next to each head. Click on the Change button to specify the color corresponding to your artwork that will be printed on each print station.
  • Page 201 If you are using Windows XP or 2000, choose the OK button to return to the Properties window. Click on the Ports tab. Select the appropriate communication port that the printer is connected to from the pull-down list of available ports. Click on the Device tab.
  • Page 202 The Print-Time menu is enabled by placing a check mark in the Enable Print-Time Menu box. Doing so will result in a popup window appearing after a label has been processed by the Windows application but prior to being sent to the printer. The Print-Time menu allows the user to change Print Intensity, Print Speed, Quantity, and Offsets just prior to printing.
  • Page 203 To save the processed label: From the menu, select File >> Save Processed Image As... In the Save As window that appears, enter a filename for the processed label. Place a check mark in the Place shortcut on Desktop box if you would like to generate a convenient shortcut to the processed label.
  • Page 204 Windows printer driver setup...

  • Page 205: Appendix F: Format Error Codes

    Appendix F: Format Error Codes QLS-2000/3000 Xe Series...
  • Page 206 QLS-2000/3000 Xe Series Format Error Codes Field X location error The X coordinate of a Set Field Location command (<STX>FLx,y) is out of bounds. Field Y location error The Y coordinate of a Set Field Location command (<STX>FLx,y) is out of bounds. Alphanumeric field font error The font parameter of a Define Alphanumeric Field Font command (<STX>AFfont,r,w,h,m) is invalid.
  • Page 207 Bar-code interpretation error The selection for enabling bar-code text interpretation is faulty. Bar-code check digit error The selection for enabling the bar-code check digit is faulty. Bar-code interpretation width error The range for width values is the same as for height values. Bar-code interpretation height error Valid settings for font height are 10 to 2000 for TrueType fonts.
  • Page 208 Box width error The width value of a graphics field is invalid. Box height error The height value of a graphics field is invalid. Line thickness error The value for line thickness in a graphics field is invalid. Print intensity error Valid print intensity settings are 1 to 32.
  • Page 209 Field data string error An invalid data string is part of the label format. Valid ASCII characters are from 20h to FFh, and all data fields must be terminated with an End Field Data command (<STX>FE). This error results from any of the following: •...
  • Page 210 Format error codes...
  • Page 211 Index Align Menu ..........3-19 Fuse ............6-54 Cross-Web.......... 3-20 Gap Media ........2-19, 3-21 Down-Web......... 3-19 Handshaking........2-11, 3-26 Anti-Static Brushes Handshaking Menu ....... 3-26 Replacement ........5-19 Heat Intensity......3-8, 4-8, 6-33 Assembly........... 2-3 Image Area ..........4-15 Available Memory Menu ...... 3-15 Image Menu ..........
  • Page 212 Continuous ....... 2-19, 3-21 Print Position .......... 4-12 Gap..........2-19, 3-21 Print Quality ..........4-5 Inverted Gap......2-19, 3-21 Print Speed ........4-16, 6-39 Mark .......... 2-19, 3-21 Print/Pause ..........4-4 Memory Menu........3-14 Printer Status..........4-2 Available ..........3-15 Printhead Total............
  • Page 213 RS-232 Serial Port ........2-7 Text............4-5 Skipping labels ........6-16 Text Test Pattern........4-5 Specifications ........B-2, F-6 TOF (Gap) Sensor Speed..........3-13, 4-16 Cleaning ..........6-51 Speed Menu ..........3-13 Positioning ......... 6-46 Start Printing..........4-4 Total Memory Menu ......3-14 System Baseline ........
  • Page 214 Index...

This manual is also suitable for:

Qls-2000xe series

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