Please read this manual before operation Important Information Firstly, may we take this opportunity to thank you for purchasing your ProServe machine. In order to ensure your safety please read and fully understand all instructions before operating this machine. Failure to do so may cause harm to the operators as well as the machine itself.
General Safety and Operational Precautions Electrical Connection Earth the machine in accordance with industry standards. Ensure the correct power supply is used in accordance with industry standards. Ensure the circuit is fitted with a circuit breaker and ampage regulators if necessary. ...
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Caution when Transporting As specialised refrigeration equipment, avoid all violent impacts and shakes during transportation and always keep in an upright position. Never place side down. The maximum gradient/tilt degrees during movement. (Diagram 1) During transportation of the machine (without packaging) Diagram 1 a soft suspending strap should be used.
Installation of the machine Good Ventilation The distance between the machine and the wall or other objects nearby should be between 200mm and 500mm. The ventilation of the machine should be free flowing and free from dust or other particles. The condenser outlet is located to the left or the back of the machine so the space in these areas should be as large as possible to allow hot air to be naturally ventilated away without obstruction.
Control Panel/Functions 1. Low-level indicator 2. Freeze icon 3. Hopper cooling 4. Wash icon 5. Current viscosity 6. Voltage 7. Target viscosity STOP : Press the STOP button to deactivate all other functions. However, this does not apply to the ‘COOLING’ mode. FREEZE: Press the FREEZE Button and the refrigeration icon will flash and the machine will enter the automatic refrigeration mode.
General Components On/Off Switch When you place the switch in the “off” position the motor will immediately stop operating. During maintenance and adjustment place the switch in the ‘off’ position in order to prevent the machine from starting unexpectedly. Switch to the left position is “on” On/off switch Diagram 5 Switch the right position is “off”...
Cleaning & Set-up Procedure Useful Cleaning Tools Disposable roll to clean and dry the outside and inside of the machine. A 3 litre container for discharging the mix and filling/emptying water for sanitising. Procedure 1: Sanitising and Cleaning Prior to use, it is important to ensure every part of the machine and containers are hygienically cleaned using a food grade sanitiser and solutions.
Procedure 2 – Lubricate Components after Cleaning (with food grade lubricant) Diagram 10 Diagram 11 Diagram 9 Lubricate the shaft of the Slide the O-rings into the Place the door gasket of beater bar and sealing grooves on the piston and dispensing door into the sleeve, then install the lubricate...
Dispensing Door Installation Ensure the machine is turned off. Fit the dispensing door on to the front of the machine and ensure the door gasket is firmly located against the front panel. Install the four securing knobs ensuring they are evenly tightened (Diagram 14). After the installation of the dispenser door check the door gasket of the dispenser door is sealed against the front panel of the machine and the piston(s) moves...
increase. When the viscosity (freezing level/hardness) has reached the desired level, the compressor and the beater bar motor will stop. 6. Press the ‘COOLING’ button, which will keep the product chilled and fresh. This button must always be activated when there is product in the machine. Procedure 6 - Night Time/Long Periods of Non-Use When you want to stop using the machine for a prolonged period of time, i.e.
Troubleshooting Guide A. The machine will not turn on Check the power is connected, the power switch is on and the power circuit is live. Check the power supply to the machine is correct: The single phase voltage is 220V-250V. ...
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3. The target hardness is set too high and the refrigeration function has kept working for too long, freezing the product. 4. In the case of the Compact 25 only, the product has not been drawn off from both cylinders simultaneously. This will cause freezing of the cylinder which is not being...
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Solution: See solution ‘B’ – LCD displays ‘-JJ-‘ and the machine has stopped working. F. The Ice cream is too soft There are two possible reasons which may cause this problem: 1. The viscosity (freezing level/hardness) is set too low. Solution: Gradually increase the setting in 0.1 increments until it is correct.
If the machine is not serviced at these regular intervals, faults through lack of maintenance will occur and these will not be covered under warranty. Please ensure all servicing is only undertaken by a ProServe/authorised engineer using genuine parts where required.
Fault codes Code Problem Resolution High voltage alarm Please contact an authorised ProServe engineer on 01395 239500. Low voltage alarm Frozen Cylinder 1. Turn off all refrigeration by pressing ‘STOP’ and pressing ‘COOLING’. 2. Remove the hopper valve and leave for 15 minutes.
Appendix 1 - Parts Diagram for Compact 11 Number Part Name Number Part Name Hopper Cover Back Cover Hopper Low-Level Indicator Beater Piston Piston O-Ring Handle Fixed Pin Dispensing Door Locking Nuts x 4 Shaping Cap Drip Tray Cover Drip Tray...
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Appendix 2 - Parts Diagram for Compact 25 Number Part Name Hopper Cover Hopper Beater Piston Piston O-Ring Fixed Pin Dispensing Door Handle Locking Nuts x 4 Shaping Caps Front Drip Tray Side Drip Tray Back Cover...
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