Dell NX430 Owner's Manual
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Dell NX430 Owner's Manual

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Dell Storage NX430 Network Attached
Storage (NAS)
Owner's Manual
Regulatory Model: E34S Series
Regulatory Type: E34S001

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Summary of Contents for Dell NX430

  • Page 1 Dell Storage NX430 Network Attached Storage (NAS) Owner's Manual Regulatory Model: E34S Series Regulatory Type: E34S001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents 1 About your system....................8 ........................8 Supported configurations ......................8 Front panel features and indicators ............................10 LCD panel .....................12 Back panel features and indicators ..................14 Hot swappable hard drive indicator codes ......................15 iDRAC Direct LED indicator codes ..........................16 NIC indicator codes ................
  • Page 4 ........................50 iDRAC Settings utility ..........................51 Device Settings ........................51 Dell Lifecycle Controller ....................51 Embedded system management ............................52 Boot Manager ........................52 Viewing Boot Manager ......................52 Boot Manager main menu 6 Installing and removing system components..........54 ..........................54 Safety instructions ....................54 Before working inside your system .......................
  • Page 5 ........................76 Optical drive (optional) .................... 76 Removing the optional optical drive ....................78 Installing the optional optical drive ............................78 Cooling fans ....................79 Removing the cooling fan blank ....................80 Installing the cooling fan blank ........................80 Removing a cooling fan ........................
  • Page 6 ..............123 When to use the Embedded System Diagnostics ..........123 Running the Embedded System Diagnostics from Boot Manager .....123 Running the Embedded System Diagnostics from the Dell Lifecycle Controller ......................124 System diagnostic controls 8 Jumpers and connectors ................125 ......................125 System board jumper settings .........................126...
  • Page 7 Troubleshooting a tape backup unit ......................139 Troubleshooting a hard drive ....................140 Troubleshooting expansion cards ......................141 Troubleshooting processors 10 Getting help.....................142 ..........................142 Contacting Dell ......................... 142 Documentation feedback ...................142 Accessing system information by using QRL ....................... 143 Quick resource locator...

  • Page 8: About Your System

    About your system The Dell Storage NX430 NAS system supports one processor based on the Intel E3-1200V5 series, up to four DIMMs, and up to four hard drives or solid-state drives (SSDs). Supported configurations The Dell Storage NX430 NAS system supports the following configuration: Table 1.
  • Page 9 Functions as a regular USB port or provide access to iDRAC managed USB the iDRAC Direct features. For more information, see port the iDRAC User’s Guide at Dell.com/idracmanuals. USB connector Enables you to connect USB devices to the system. The port is USB 2.0-compliant.

  • Page 10: Lcd Panel

    The LCD panel of your system provides system information, status, and error messages to indicate if the system is functioning correctly or if the system needs attention. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/ openmanagemanuals >OpenManage software.
  • Page 11 SEL. This enables you to match an LCD message with an SEL entry. Select Simple to view LCD error messages in a simplified user-friendly description. For more information about error messages, see the Dell Event and Error Messages Reference Guide at Dell.com/openmanagemanuals > OpenManage software. Set home Select the default information to be displayed on the Home screen.

  • Page 12: Back Panel Features And Indicators

    Option Description iDRAC IP Displays the IPv4 or IPv6 addresses for iDRAC8. Addresses include DNS (Primary and Secondary), Gateway, IP, and Subnet (IPv6 does not have Subnet). Displays the MAC addresses for iDRAC, iSCSI, or Network devices. Name Displays the name of the Host, Model, or User String for the system. Number Displays the Asset tag or the Service tag for the system.
  • Page 13 Item Indicator, button, or Icon Description connector USB connectors Enable you to connect USB devices to the system. These ports are USB 3.0-compliant. Ethernet connectors Enable you to connect Integrated 10/100/1000 Mbps NIC connectors. System identification Enables you to locate a particular system within a button rack.

  • Page 14: Hot Swappable Hard Drive Indicator Codes

    Hot swappable hard drive indicator codes Figure 4. Hot swappable hard drive indicators hard drive activity indicator hard drive status indicator hard drive NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains OFF. Table 5.

  • Page 15: Idrac Direct Led Indicator Codes

    iDRAC Direct LED indicator codes NOTE: The iDRAC Direct LED indicator does not turn on when the USB port is used in the USB mode. Figure 5. iDRAC Direct LED indicator iDRAC Direct status indicator The iDRAC Direct LED indicator table describes iDRAC Direct activity when configuring iDRAC Direct by using the management port (USB XML Import).

  • Page 16: Nic Indicator Codes

    Table 7. iDRAC Direct LED indicator patterns iDRAC Direct LED Condition indicator pattern Solid green for two Indicates that the laptop is connected. seconds Flashing green (on Indicates that the laptop connected is recognized. for two seconds and off for two seconds) Turns off Indicates that the laptop is unplugged.
  • Page 17 CAUTION: Do not disconnect the power cord or unplug the PSU when updating firmware. If firmware update is interrupted, the PSUs will not function. You must roll back the PSU firmware by using Dell Lifecycle Controller. For more information, see Dell Lifecycle Controller User’s Guide at Dell.com/idracmanuals.

  • Page 18: Locating Service Tag Of Your System

    Code and Service Tag are found on the front of the system by pulling out the information tag. Alternatively, the information may be on a sticker on the chassis of the system. This information is used by Dell to route support calls to the appropriate personnel.

  • Page 19: Documentation Resources

    Documentation resources This section provides information on the documentation resources for your server. Table 10. Documentation resources for Dell Storage NX430 NAS system Task Document Location Setting up your server For information about installing the Dell.com/storagemanuals server into a rack, see the Rack...
  • Page 20 Deploying your system For information about deploying the Dell.com/storagemanuals hardware and installing the software on the appliance, see the Dell Storage Network Attached Storage (NAS) Systems Running Windows Storage Server 2012 R2 Troubleshooting Guide Managing your system For information about the features of Dell.com/openmanagemanuals...
  • Page 21 OpenManage Connections Client Systems Management documentation. Working with Dell For information on understanding the Dell.com/storagecontrollermanuals PowerEdge RAID features of the Dell PowerEdge RAID controllers controllers (PERC) and deploying the PERC cards, see the Storage controller documentation. Understanding event For information on checking the event Dell.com/openmanagemanuals...

  • Page 22: Technical Specifications

    Technical specifications Dimensions and weight Physical Dimensions Height 42.8 mm (1.68 inch) Width with rack 482.38 mm (18.99 inch) latches Width without rack 434.15 mm (17.09 inch) latches Depth without 610 mm (24 inch) bezel Maximum weight 13.8 kg (30.42 lbs) for four hard drive chassis Empty weight for...

  • Page 23: Memory Specifications

    PCI Express Specification Generation 3 expansion slots (without expansion card risers) PCIE_G3_X4 One half-height, half-length x4 link for PERC card PCIE_G3_X8 One x8 link for riser Memory specifications Memory Specification Architecture 1600 MT/s, 1866 MT/s, or 2133 MT/s DDR4 Unbuffered DIMMs Support for advanced ECC or memory optimized operation Memory module Four 288-pin sockets...

  • Page 24: Connectors Specifications

    Drives Specification NOTE: For more information about PERC, see the Dell PowerEdge RAID Controller (PERC) documentation at Dell.com/storagecontrollermanuals. Optical drive One optional slim SATA DVD-ROM or DVD+/-RW drive. Connectors specifications Back Specification connectors Two 10/100/1000 Mbps Serial DB-9 Serial Port connector Two 9-pin, USB 3.0-compliant...

  • Page 25: Expanded Operating Temperature

    Temperature • Non-redundant power supply units are not supported. Restrictions • Non Dell qualified peripheral cards and/or peripheral cards greater than 25 W are not supported. • Do not perform a cold startup below 5°C. • Enable processor performance degrade.
  • Page 26 Temperature Specifications Fresh air For information on fresh air, see Expanded Operating Temperature section. Maximum 20°C/h (36°F/h) temperature gradient (operating and storage) Relative Specifications humidity Storage 5% to 95% RH with 33°C (91°F) maximum dew point. Atmosphere must be non- condensing at all times.
  • Page 27 Particulate Specifications contamination NOTE: Applies to data center environments only. Air filtration requirements do not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor. NOTE: Air entering the data center must have MERV11 or MERV13 filtration. Conductive dust Air must be free of conductive dust, zinc whiskers, or other conductive particles.

  • Page 28: Initial System Setup And Configuration

    Turn on the attached peripherals. iDRAC configuration The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 29: Log In To Idrac

    This process takes around 60 to 90 minutes to complete. Errors encountered are also flagged on the front panel LCD of your device. To resolve issues, see the Dell Storage Network Attached Storage (NAS) Systems Troubleshooting Guide available at Dell.com/storagemanuals.

  • Page 30: Pre-Operating System Management Applications

    • System Setup • Boot Manager • Dell Lifecycle Controller NOTE: Dell Storage NX430 NAS system does not support UEFI Mode. Related Links System Setup Boot Manager Dell Lifecycle Controller System Setup By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system.

  • Page 31: Viewing System Setup

    The iDRAC settings utility is an interface to set up and configure the iDRAC parameters. You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals.
  • Page 32 SATA Settings Specifies options to enable or disable the integrated SATA controller and ports. NOTE: Dell Storage NX system does not support HDDs connected to SATA Ports. Boot Settings Specifies options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS boot settings.
  • Page 33 Related Links System BIOS Viewing System BIOS Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS. It also enables you to specify the boot order. Related Links Boot Settings details System BIOS Viewing Boot Settings Choosing the system boot mode Changing the boot order...
  • Page 34 • BIOS boot mode (the default) is the standard BIOS-level boot interface. NOTE: Dell Storage NAS supports only BIOS mode. You must not change the boot mode to UEFI because the system does not boot. Related Links Boot Settings...
  • Page 35 Using your system password to secure your system Deleting or changing system and setup password Viewing System Security To view the System Security screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 36 Option Description Power Button Enables or disables the power button on the front of the system. This option is set to Enabled by default. NMI Button Enables or disables the NMI button on the front of the system. This option is set to Disabled by default.
  • Page 37 Secure Boot Custom Policy Settings details The Secure Boot Custom Policy Settings screen details are explained as follows: Option Description Platform Key Imports, exports, deletes, or restores the platform key (PK). Key Exchange Key Enables you to import, export, delete, or restore entries in the Key Exchange Key Database (KEK) Database.
  • Page 38 Using your system password to secure your system If you have assigned a setup password, the system accepts your setup password as an alternate system password. Steps Turn on or reboot your system. Type the system password and press Enter. Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot.
  • Page 39 • If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system password. For more information, see the System Security Settings screen section. • You cannot disable or change an existing system password. NOTE: You can use the password status option with the setup password option to protect the system password from unauthorized changes.
  • Page 40 Option Description Contact Information System CPLD Specifies the current version of the system complex programmable logic device Version (CPLD) firmware. UEFI Compliance Specifies the UEFI compliance level of the system firmware. Version Related Links System Information System Information details Viewing System Information Memory Settings You can use the Memory Settings screen to view all the memory settings and enable or disable specific memory functions, such as system memory testing and node interleaving.
  • Page 41 Option Description Video Memory Specifies the amount of video memory. System Memory Specifies whether the system memory tests are run during system boot. Options Testing are Enabled and Disabled. This option is set to Disabled by default. Memory Specifies the memory operating mode. The available option is Optimizer Mode. Operating Mode Related Links Memory Settings...
  • Page 42 NOTE: This option is only available on certain stock keeping units (SKUs) of the processors. X2Apic Mode Enables or disables the X2Apic mode. Dell Controlled Controls the turbo engagement. Enable this option only when System Profile is set Turbo to Performance.
  • Page 43 You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system. NOTE: Dell Storage NX system does not support HDDs connected to SATA ports and does not enable SATA RAID Mode. It supports only PERC RAID Controller.
  • Page 44 Option Description Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives.
  • Page 45 Option Description Option Description Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Related Links SATA Settings Viewing SATA Settings Integrated Devices You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller, integrated RAID controller, and the USB ports.
  • Page 46 Option Description Embedded NIC1 NOTE: The Embedded NIC1 and NIC2 options are only available on systems and NIC2 that do not have Integrated Network Card 1. Enables or disables the Embedded NIC1 and NIC2 options. If set to Disabled, the NIC may still be available for shared network access by the embedded management controller.
  • Page 47 On the System Setup Main Menu screen, click System BIOS. On the System BIOS screen, click Serial Communication. Related Links Serial Communication Serial Communication details Serial Communication details The Serial Communication screen details are explained as follows: Option Description Serial Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS.
  • Page 48 System Profile Settings You can use the System Profile Settings screen to enable specific system performance settings such as power management. Related Links System Profile Settings details System BIOS Viewing System Profile Settings Viewing System Profile Settings To view the System Profile Settings screen, perform the following steps: Turn on, or restart your system.
  • Page 49 Option Description Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime. The optimization of the uncore frequency to either save power or optimize performance is influenced by the setting of the Energy Efficiency Policy option. Energy Efficient Enables you to select the Energy Efficient Policy option.

  • Page 50: Idrac Settings Utility

    NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Related Links...

  • Page 51: Device Settings

    Related Links Embedded system management Embedded system management The Dell Lifecycle Controller provides advanced embedded systems management throughout the system’s lifecycle. The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.

  • Page 52: Boot Manager

    NOTE: Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller. For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Dell Lifecycle Controller documentation at Dell.com/ idracmanuals.
  • Page 53 One-shot BIOS boot menu One-shot BIOS boot menu enables you to select a one-shot boot device to boot from the following options: • Launch Diagnostics • BIOS Update File Explorer • Reboot System Related Links Boot Manager System Utilities System Utilities contains the following utilities that can be launched: •...

  • Page 54: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 55: After Working Inside Your System

    Install the system cover. If applicable, install the system into the rack. For more information, see the Rack Installation placemat at Dell.com/storagemanuals. If removed, install the optional front bezel. Reconnect the peripherals and connect the system to the electrical outlet.

  • Page 56: Removing The Optional Front Bezel

    Figure 8. Installing the optional front bezel release latch lock front bezel Related Links Safety instructions Removing the optional front bezel Prerequisites Follow the safety guidelines listed in the Safety instructions section. Steps Locate and remove the bezel key. NOTE: The bezel key is attached to the back of the bezel. Unlock the bezel at the left end of the bezel.

  • Page 57: System Cover

    System cover The system cover protects the components inside the system and helps in maintaining air flow inside the system. Removing the system cover actuates the intrusion switch which aids in maintaining system security. Removing the system cover Prerequisites Follow the safety guidelines listed in the Safety instructions section. Turn off the system, including any attached peripherals.

  • Page 58: Installing The System Cover

    Figure 9. Removing and installing the system cover latch release lock latch system cover Next steps Install the system cover. Related Links Safety instructions Removing the optional front bezel Installing the system cover Prerequisites Follow the safety guidelines listed in the safety instructions section. Ensure that all internal cables are connected and placed out of the way and no tools or extra parts are left inside the system.
  • Page 59 Rotate the latch release lock clockwise to the locked position. Next steps If removed, install the bezel. Reconnect the peripherals and connect the system to the electrical outlet. Turn on the system, including any attached peripherals. Related Links Safety instructions Before working inside your system After working inside your system...

  • Page 60: Inside The System

    Inside the system Figure 10. Inside the system—with four 3.5-inch hot swappable hard drives hard drive backplane power interposer board power supply unit (2) expansion card riser memory module sockets processor system board cooling fan (4) intrusion switch hard drives optical drive (optional) control panel assembly...

  • Page 61: Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 62: Installing The Intrusion Switch

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 63: Removing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 64: System Memory

    Steps Align the tabs on the cooling shroud with the securing slots on the chassis. Lower the cooling shroud into the chassis until it is firmly seated. When firmly seated, the memory socket numbers marked on the cooling shroud align with the respective memory sockets.

  • Page 65: General Memory Module Installation Guidelines

    Figure 12. Memory socket locations on the system board Memory channels are organized as follows: Processor 1 channel 0: memory sockets A1 and A3 channel 1: memory sockets A2 and A4 The following table shows the memory populations and operating frequencies for the supported configurations: Table 11.

  • Page 66: Mode-Specific Guidelines

    • Populate all sockets with white release levers first, and then all the sockets with black release levers. • When mixing memory modules with different capacities, populate the sockets with memory modules with the highest capacity first. For example, if you want to mix 4 GB and 8 GB DIMMs, populate 8 GB DIMMs in the sockets with white release levers and 4 GB DIMMs in the sockets with black release levers.

  • Page 67: Sample Memory Configurations

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 68 Remove the cooling shroud. WARNING: The memory modules are hot to touch for some time after the system has been powered down. Allow the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid touching the components or metallic contacts on the memory module.

  • Page 69: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 70: Hard Drives

    The larger sector size can have impacts on operating systems and applications. For more information about these hard drives, see the 512e and 4Kn Disk Formats whitepaper and 4K Sector HDD FAQ document at Dell.com/poweredgemanuals.

  • Page 71: Supported Hard Drive Configuration

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 72: Installing A 3.5-Inch Hot Swappable Hard Drive Carrier Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 73: Installing A Hot Swappable Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 74: Installing A 2.5-Inch Hot Swappable Hard Drive Into A 3.5-Inch Hard Drive Adapter

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 75: Removing A 2.5-Inch Hot Swappable Hard Drive From A 3.5-Inch Hard Drive Adapter

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Removing A 3.5-Inch Hard Drive From A 3.5-Inch Hot Swappable Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 77 Steps Disconnect the power and data cables from the back of the optical drive. If required, disconnect the power and data cables from the system board. To release the optical drive, press and push the release tab toward the front of the system. Slide the optical drive out of the system.

  • Page 78: Installing The Optional Optical Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 79: Removing The Cooling Fan Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 80: Installing The Cooling Fan Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 81: Installing A Cooling Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 82: Expansion Cards And Expansion Card Riser

    NOTE: The expansion card riser is optional for systems with four hard drives. Expansion card installation guidelines Your system supports PCIe Express Generation 3 cards. The following table provides riser configurations for NX430 systems: Table 15. Expansion card slots available on the expansion card riser PCIe slot on the...
  • Page 83 The following table provides a guide for installing expansion cards to ensure proper cooling and mechanical fit. The expansion cards with the highest priority must be installed first using the slot priority indicated. All other expansion cards must be installed in card priority and slot priority order. Table 17.

  • Page 84: Removing The Expansion Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 85: Installing The Expansion Card Riser

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 86: Removing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 87: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 88: Removing The Internal Perc Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 89: Installing The Internal Perc Card

    PERC card PERC card slot screw securing the PERC card to the chassis Remove the screw that secures the PERC card to the chassis. Disconnect the PERC card LED cable from the system board. Hold the PERC card by the edges and pull the PERC card to disengage it from the PERC card slot. Lift the PERC card away from the chassis.

  • Page 90: Idrac Port Card (Optional)

    SD vFlash card slot in the system. It provides persistent on-demand local storage and a custom deployment environment that allows automation of server configuration, scripts, and imaging. It emulates USB device(s). For more information, see the Integrated Dell Remote Access Controller User's Guide at dell.com/esmmanuals.

  • Page 91: Removing The Optional Idrac Port Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 92 Figure 26. Removing and installing the iDRAC port card screw iDRAC port iDRAC port card board SD vFlash media card slot tabs on the iDRAC port slots on the chassis iDRAC port card connector iDRAC port card holder Next steps Install the iDRAC port card.

  • Page 93: Installing The Optional Idrac Port Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 94: Installing An Optional Internal Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 95: Removing The Optional Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 96 Figure 27. Removing the internal dual SD module (IDSDM) IDSDM pull tab LED status indicator (2) SD card (2) SD card slot 2 SD card slot 1 IDSDM connector The following table describes the IDSDM indicator codes: Table 18. IDSDM indicator codes Convention IDSDM indicator code Description...

  • Page 97: Installing The Optional Internal Dual Sd Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 98 Figure 28. Installing the optional internal dual SD module Internal Dual SD module LED status indicator (2) SD card (2) SD card slot 2 SD card slot 1 IDSDM connector Next steps Install the SD cards. NOTE: Replace the SD cards into the same slots. Follow the procedure listed in the After working inside your system section.

  • Page 99: Processor And Heat Sink

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 100 NOTE: After removing the processor, place it in an anti-static container for reuse, return, or temporary storage. Do not touch the bottom of the processor. Touch only the side edges of the processor. Figure 29. Processor shield close first socket release lever lock icon processor open first socket release lever...
  • Page 101 Figure 30. Removing and installing a processor close first socket-release lever pin-1 indicator of processor processor slot (4) processor shield open first socket-release lever socket socket keys (4) Next steps Replace the processor. Install the heat sink. Reinstall the cooling shroud. Follow the procedure listed in the After working inside your system section.

  • Page 102: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 103: Power Supply Units

    CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. Align the pin-1 indicator of the processor with the triangle on the . CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket.

  • Page 104: Removing A Redundant Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 105: Installing A Redundant Power Supply Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 106: Removing The Power Supply Unit Blank

    Connect the power cable to the PSU and plug the cable into a power outlet. CAUTION: When connecting the power cable, secure the cable with the strap. NOTE: When installing, hot-swapping, or hot-adding a new PSU in a system with two PSUs, allow several seconds for the system to recognize the PSU and determine its status.

  • Page 107: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 108: Hard Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 109 Follow the safety guidelines listed in Safety instructions section. Follow the procedure listed in the Before working inside your system section. Remove all hard drives. Disconnect the SAS/SATA data, signal, and power cables from the backplane. Steps Press the release tabs and lift the backplane upward and slide it toward the back of the chassis. Figure 35.
  • Page 110 Figure 36. Cabling diagram—Four 3.5-inch hard drive SAS/SATA backplane power interposer board (PIB) signal cable connector on the system board optical drive power cable connector on system board the system board optical drive SATA connector on the SAS connector on the system board system board cable routing clip backplane...

  • Page 111: Installing The Hard Drive Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 112 Pull the control panel away from the chassis. Remove the screws securing the LCD control panel board. Lift the LCD control panel board away from the chassis. Figure 37. Removing and installing the LCD control panel—four 3.5-inch hot swappable hard drive chassis LCD control panel notches (6)

  • Page 113: Installing The Lcd Control Panel Assembly

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 114: Power Interposer Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 115: Installing The Power Interposer Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 116: Trusted Platform Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 117: Reenabling The Tpm For Bitlocker Users

    NOTE: To locate the TPM connector on the system board, see the System board connectors section. Align the edge connectors on the TPM with the slot on the TPM connector. Insert the TPM into the TPM connector such that the plastic bolt aligns with the slot on the system board.

  • Page 118: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 119 CAUTION: Take care not to damage the system identification button while removing the system board from the chassis. Remove the screws on the system board, and slide the system board toward the front of the chassis. Hold the system board by the touch points and lift it out of the chassis. CAUTION: To prevent damage to the system board, do not lift the system board by holding a memory module, processor, or other components;...

  • Page 120: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 121 • Press Y to restore the Service Tag, license, and diagnostics information. • Press N to navigate to the Dell Lifecycle Controller based restore options. • Press F10 to restore data from a previously created Hardware Server Profile. After the restore process is complete, BIOS prompts to restore the system configuration data.
  • Page 122 Service Tag. After the Service Tag is entered, it cannot be updated or changed. Click Ok. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals.

  • Page 123: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 124: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the ePSA Diagnostics Guide (Notebooks, Desktops and Servers) available at Dell.com/support/home.

  • Page 125: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the system jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable system and setup passwords. You must know the connectors on the system board to install components and cables correctly.

  • Page 126: System Board Connectors

    System board connectors Figure 42. System board connectors Table 20. System board connectors Item Connector Description FAN1 Cooling fan connector BP_SIG Backplane signal connector CTRL_PNL Control panel interface connector PIB_CONN Power connector R_INTRUSION Intrusion switch connector BATTERY Battery connector PCIE_G3_X4 Internal PERC connector PCIE_G3_X8 Riser card connector...

  • Page 127: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 128 Reconnect the system to its electrical outlet and turn on the system, including any attached peripherals. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. Open the system. Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6. Close the system.

  • Page 129: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 130: Troubleshooting A Usb Device

    Next steps If the tests fail, see the Getting help section. Related Links Getting help Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7. Steps Disconnect the keyboard and/or mouse cables from the system and reconnect them.

  • Page 131: Troubleshooting A Serial I/O Device

    Troubleshooting a serial I/O device Steps Turn off the system and any peripheral devices connected to the serial port. Swap the serial interface cable with a known working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable with a known working cable. Turn off the system and the serial device, and swap the serial device with a compatible device.

  • Page 132: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 133: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 134: Troubleshooting Power Supply Units

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 135: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 136: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 137: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 138: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 139: Troubleshooting A Tape Backup Unit

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 140: Troubleshooting Expansion Cards

    If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration.

  • Page 141: Troubleshooting Processors

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 142: Getting Help

    Click Global Technical Support. b. The Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Documentation feedback You can rate the documentation or write your feedback on any of our Dell documentation pages and click Send Feedback to send your feedback.

  • Page 143: Quick Resource Locator

    A direct link to Dell to contact technical assistance and sales teams Steps Go to Dell.com/QRL and navigate to your specific product or Use your smartphone or tablet to scan the model-specific Quick Resource (QR) code on your Dell system or in the Quick Resource Locator section. Quick resource locator...

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