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Troubleshooting
Summary of Contents for Amped Wireless APOLLO LRS100
- Page 1 User’s Guide LONG RANGE HD WI-FI CAMERA LRC100 / LRC200...
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Page 2: Table Of Contents
CONTENTS INTRODUCTION ..........2 Camera Settings ........... 16 GETTING STARTED ..........3 Events and Notifications Settings ......18 Package Contents ..........3 How to Purchase a Cloud Recording Plan .... 20 Status Lights ............4 Software Updates ..........22 Physical Description ..........5 App Menu and Account Settings ...... -
Page 3: Introduction
INTRODUCTION Thank you for purchasing The APOLLO Long Range HD Wi-Fi Camera. At Amped Wireless we strive to provide you with the highest quality products through innovation and advanced technology. We pride ourselves on delivering products that outperform the competition and go beyond your expectations. If you have any questions please feel free to contact us. -
Page 4: Getting Started
GETTING STARTED Package Contents Check to make sure you have all the contents within your package: APOLLO or APOLLO Pro Long Range HD Wi-Fi Camera High Gain Antenna Camera Stand Camera Stand Mount Power Adapter ... -
Page 5: Status Lights
Status Lights... -
Page 6: Physical Description
Physical Description... -
Page 7: Basic Setup Guide
Note: Do not mount your camera at this time. Download the App Download the Amped Wireless APOLLO app on your Android or iOS phone or tablet. Go to the iOS App Store or the Google Play store to download the app. -
Page 8: Start The Camera Setup On The App
Start the Camera Setup on the App Open the App and tap Camera Setup to launch the Setup Wizard. Create an Account If you haven’t already, you must now, create an account. Once you tap Create, you will receive an email to verify your email address. Go to the email and confirm you email address then return to the App and press Continue. -
Page 9: Enter A Name For Your Camera
Enter a Name for your Camera Enter a name for your camera such as Nursery or Front Door then tap Next. Adding the Camera to your Wi-Fi Press and hold the gray Setup button on the back of the camera for 3 seconds or until the power LED on the front begins to blink. - Page 10 The camera will now begin to broadcast its own Wi-Fi network. Leave the APOLLO App and access your device’s Wi-Fi settings and connect to the network APOLLO-XXXX Your exact Wi-Fi Network Name can be found on the back of the camera. Once connected, re-open the APOLLO App and tap Next.
- Page 11 Select your Home Wi-Fi Network from the list Note: We recommend a network that has a 50% or greater signal strength and is green or yellow. If the signal is red or you do not see your network, you need to move the camera closer to your Wi-Fi router.
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Page 12: Setup Successful
Setup Successful Once you see the Setup Successful page, the setup is complete. You may now mount the camera and begin recording and viewing. If there are any problem connecting to your Wi-Fi network you will be prompted to check your Wi-Fi settings again. -
Page 13: Using The Apollo App
USING THE APOLLO APP Home Screen The home screen shows you real-time clips of your cameras. If you have multiple cameras installed they can all be viewed here. Add a new camera App menu Tap here to access live view Remove camera Cloud Recording Locally stored photos/videos... -
Page 14: Camera Live View
Camera Live View The live view screen allows you to view real-time live streaming video of a single camera as well as the signal strength of the camera’s Wi-Fi connection. This screen can be viewed vertically or horizontally and can be zoomed digitally using your fingers. - Page 15 View Cloud Recordings – You must have a Cloud Recording plan enabled as well as event notifications enabled to access Cloud Recordings. If you do not, you can tap the Manage Cloud Recordings button located at the top of the Cloud Recordings screen to subscribe to a plan.
- Page 16 Flip the Screen (Horizontal) - Rotates the screen horizontally. HD Video Quality – The APOLLO app will adjust the video resolution based on your mobile devices Internet connection quality. However for manually setting the video quality to high definition this button can be enabled. Note: If your mobile devices connection is not fast enough to support HD video, you may experience some lag in the video streaming.
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Page 17: Camera Settings
Camera Settings The Camera Settings screen (accessed from the home screen) allows you to configure settings for a single camera. These options are summarized below: Device Name – Tap to change the name of the camera Wi-Fi Networks - Connect the camera to a new Wi-Fi network Night Vision LED - Enable or disable the night vision LEDs on the camera. - Page 18 Device Information – Provides device model number and firmware version information. Check for Updates – Upgrades the camera’s firmware if there is an update available. Reconnect – Manually attempt to re-establish a connection between the APOLLO cloud/app and the camera. Remove this device –...
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Page 19: Events And Notifications Settings
Events and Notifications Settings Under Event Settings and Notification Intervals there are settings to customize the delivery of your notifications and Cloud Recording triggers. Notification Intervals adjusts the time between event notifications sent to your mobile device. This is important if you do not wish to receive too many notifications on your device. - Page 20 Cloud Recording / Events Cloud storage plans allow you to save, share and revisit what your camera caught while you weren’t looking. Your Cloud Recordings can be accessed on all of your devices from wherever you are. A new camera will come with a free trial which includes 30 days of event based recordings.
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Page 21: How To Purchase A Cloud Recording Plan
How to Purchase a Cloud Recording Plan To activate Cloud Recording: a) Tap on the Manage Cloud Recording button located on the top of the Cloud Recording / Events screen. b) Login to your Cloud Recording account using your APOLLO app login information. This is the same login information that you use to access the APOLLO app. - Page 22 When done tap the X on the top left corner to close the Manage Cloud Recording Window and return to the APOLLO app to view your cameras and recordings. Note: You must have Motion or Sound Detection enabled to trigger recordings. You can enable this by accessing the Camera Settings menu and selecting Event Settings.
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Page 23: Software Updates
Software Updates To ensure that your cameras are performing at their best and to ensure you have all the latest features every now and then check that your cameras are running the latest software. To do so, go to the Camera Settings menu from the Home Screen and tap on Check for Updates. -
Page 24: App Menu And Account Settings
App Menu and Account Settings From the Home Screen you can access the APOLLO App’s menu by tapping the menu icon on the top left corner of the screen: Events – Shortcut to view Cloud Recording events. Album – Shortcut to view locally recorded photos and videos. Settings –... -
Page 25: Privacy Statement And Terms Of Use
Privacy Statement and Terms of Use We care about your privacy and the protection of your information. Please read our privacy statement to understand what data is collected and how it is used. These links can also be accessed from the app by going to the App menu and tapping About. -
Page 26: Web Menu
WEB MENU The web menu can be used to view live or recorded camera streams from a computer web browser and manage your cloud recording plans. Note: The current web browsers that are supported are: Mozilla Firefox, Internet Explorer How to access the Web Menu: a) Open a web browser and go to: http://apollo.ampedwireless.com/ b) Log in using the same login credentials that you... - Page 27 Home Screen The cameras that you have setup will be displayed here. To view live video click on the thumbnails of each camera. You can also view camera details, edit the camera name or remove the camera by clicking the information icon “I” located on the top right corner of each thumbnail.
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Page 28: Live View
Live View To view live video from your camera you will need to install the MolaMola Plug a) Follow the prompts on the screen to download the plug-in. b) After you have downloaded and saved the file you will need to locate it and install the Plug In. - Page 29 Once that’s complete, refresh the page or re-access the live view page to view your video. If you do not see video at first or it says “connecting…” refresh the page again and access the live view. Camera name & back button Camera settings Cloud Recordings / Events Camera video stream...
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Page 30: Camera Settings
Camera Settings Adjust settings for your camera, including: Motion Detection Sensitivity... -
Page 31: Cloud Recording / Events
Cloud Recording / Events Cloud storage plans allow you to save, share and revisit what your camera caught while you weren’t looking. Your Cloud Recordings can be accessed on all of your devices from wherever you are. To view events you must have an active Cloud Recording plan. - Page 32 Event Playback To view the recording click on one of the thumbnails to load the video. The video should automatically start once it loads. You can pause the video, enlarge the video to full screen and adjust the sound from the bottom bar. To view sharing options click the Share button.
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Page 33: How To Purchase A Cloud Recording Plan
How to Purchase a Cloud Recording Plan (Web Menu) To activate Cloud Recording: a) Tap on the Plan Management button located on the top of the green header bar. b) On the page there is a + Add Plan icon, click it to add a plan Select your desired plan and tap the button with the price for the plan... - Page 34 d) Review your order and tap Checkout when ready. Enter your credit card information and click Place Order. e) Once you have successfully paid for a Plan, go back to the Plan Management screen and find your plan. Tap on the + Add Camera button to bind your camera to your recording plan.
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Page 35: Account Settings
When done return to the Home Screen and access the Live View to view your cameras and recordings. Note: You must have Motion or Sound Detection enabled to trigger recordings. You can enable this by accessing the Camera Settings menu and selecting Event Settings. Note: Your recordings may take a few minutes to appear as the APOLLO app syncs your recordings with the cloud. -
Page 36: Technical Specification
TECHNICAL SPECIFICATION LRC100 - APOLLO Wireless Standard: 802.11b/g/n Wireless Standard: 802.11b/g/n Frequency Band: 2.4 Frequency Band: 2.4 Amplifier: 1 x External High Power Amplifier Amplifier: 1 x External High Power Amplifier 1 x Low Noise Amplifier 1 x Low Noise Amplifier Output Power: Up to 900mW Output Power: Up to 900mW Antennas: High Gain, External 3.5dBi... -
Page 37: Troubleshooting & Support Info
TROUBLESHOOTING & SUPPORT INFORMATION We are here to help. If you have any issues with your Router please contact us. To contact Amped Wireless’ Technical Support use one of the following methods: Phone: 888-573-8820 Email: techsupport@ampedwireless.com Web: www.ampedwireless.com/support... -
Page 38: Troubleshooting
Troubleshooting The tips in this guide are listed in order of relevance. Try solution (a) before trying solution (b), etc. Troubleshooting: Camera Setup / General Setup During setup I have created my account but I cannot continue or I did not receive the Email verification Email. a) You must confirm your Email address before you can continue with the setup process. - Page 39 b) Once the power light begins blinking, the camera will begin to broadcast a Wi-Fi network with the name “APOLLO_XXXX” at this point you will have several minutes to log onto the camera’s Wi-Fi network to complete your setup. You will need to go to your mobile device’s Wi-Fi settings, connect to the Wi-Fi network “APOLLO_XXXX”...
- Page 40 network “APOLLO_XXXX” then return to the APOLLO app and continue the setup process. If successful you should see a list of Wi-Fi networks on the APOLLO app screen that you can connect the camera to and complete your setup. d) If you still do not see the camera’s setup Wi-Fi network, reset the camera to default settings and try again.
- Page 41 I want to assign a Static IP for my camera. a) During the setup process you will be prompted to enter a password for the Wi-Fi network you selected to connect the camera to. On this page there will be an link for “Advanced Options” Tap that link to enter a Static IP for your camera.
- Page 42 b) Alternatively, after you enter the Wi-Fi password and tap continue, you can switch your mobile device to LTE or 4G Internet only to complete the setup. This will prevent it from connecting to another Wi-Fi network. After setup is complete you can turn Wi-Fi back on. After my camera has been setup, how do I change the Wi-Fi network its connected to? a) Open the APOLLO app and login to access the home screen.
- Page 43 How do I add my existing camera to a new APOLLO account? a) To move your existing camera from one APOLLO account to another you will first need to remove the camera from your existing account. To do this open the APOLLO app and login to access the home screen.
- Page 44 Amped Wireless Wi-Fi Analytics Tool here: http://www.ampedwireless.com/wifianalytics I get too many notifications. How do I adjust my notification intervals or motion/sound sensitivity? a) Open your APOLLO app and access your camera settings by tapping on the settings icon for your camera from the home screen.
- Page 45 b) Login to your Cloud Recording account using your APOLLO app login information. This is the same login information that you use to access the APOLLO app. Tap on the menu icon located on the top right corner of the screen. d) Tap on Plan Management to access the Manage Cloud Recording Plans menu.
- Page 46 How do I start my Cloud Recording free trial? a) A new camera will come with a free trial which includes 30 days of event based recordings. These recordings are triggered by motion or sound and will record for up to 1 minute. To enable your free trial you must first successfully setup a camera to your APOLLO account.
- Page 47 I don’t see any events under my Cloud Recording menu. a) You must have an active free trial or have paid for a Cloud Recording Plan to view Cloud Recording events. d) If you already have an active free trial or a paid Cloud Recording plan, you must enable motion and/or sound detection to trigger event recordings.
- Page 48 Troubleshooting: Web Menu I can’t see any video from the web browser live view. a) Check that you are using a supported web browser: Mozilla Firefox or Microsoft Internet Explorer (not Edge). Live video on the web menu is not viewable from a mobile web browser. b) Check that you have installed the Plug In required to view live video on your web browser.
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Page 49: Warranty And Regulatory Info
The Amped Wireless (A division of Newo Corporation, Inc.) Limited Warranty Warranty Period: The Amped Wireless Limited Warranty is for one (1) year from the date of purchase for new products. Refurbished products carry the Limited Warranty for thirty (30) days after the date of purchase. - Page 50 Technical Support Reps), fill out a Return Authorization (RMA) form and obtain a Return Authorization (RMA) number. A dated proof of original purchase and the RMA number is required to process warranty claims. You are responsible for properly packaging and shipping the product at your cost and risk to Amped Wireless. The...
- Page 51 Amped Wireless and determined based on the details of each RMA case. Customers outside of the United States of America are responsible for all shipping and handling costs including custom duties, taxes and all other related charges.
- Page 52 Regulatory Information FCC Statement and Declaration: Amped Wireless declares that this device complies with Part 15 of the FCC Rules and Regulations. Operation of this device is subject to the following two (2) conditions: (1) This device may not cause harmful interference (2) This device must accept any interference received, including interference that may cause undesired operation.
- Page 53 Connect the equipment to an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. FCC Caution and Safety Notices: Any changes or modifications (including the antennas) made to this device that are not expressly approved by the manufacturer may void the user’s authority to operate the equipment.
- Page 54 The antennas used for this transmitter must be installed to provide a separation distance of at least 20 cm from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.
- Page 55 Industry Canada Statement: This device complies with Industry Canada license-exempt RSS standard(s). Operation of this device is subject to the following two (2) conditions: (1) This device may not cause harmful interference (2) This device must accept any interference received, including interference that may cause undesired operation.
- Page 56 with the maximum permissible gain and required antenna impedance for each antenna type indicated. Antenna types not included in this list, having a gain greater than the maximum gain indicated for that type, are strictly prohibited for use with this device. Antenna Type For 2.4GHz Gain (dBi) Antenna Connector...
- Page 57 Pour les produits disponibles aux Etats-Unis / Canada du marche, seul le canal 1 a 11 peuvent etre exploites. Selection d'autres canaux n'est pas possible. Cet appareil a été concu pour fonctionner avec une antenne ayant un gain maximum de 3,5 dBi sur les bandes 2,4GHz.
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Page 58: Legal Notices & Disclaimers
LEGAL NOTICES & DISCLAIMERS Copyright Information and Trademark Usage Guidelines © 2016 Amped Wireless / Newo Corporation. All rights reserved. Amped Wireless, Newo Corporation, and the Amped Wireless logo are registered trademarks or trademarks of Newo Corporation. All non-Amped Wireless trademarks, logos, brands and products are trademarks or registered trademarks of their respective owners. - Page 59 The Amped Wireless logo requires permission for use. For use of the Amped Wireless logo, please email legal@ampedwireless.com. Use of Amped Wireless' trademarks requires the use of the proper trademark symbol in all usage cases.
- Page 60 Amped Wireless product, damages resulting from use of or reliance on information present, even with prior notice to Amped Wireless. All non-Amped Wireless trademarks, logos, brands and products are trademarks or registered trademarks of their respective owners.
- Page 61 Software, including but not limited to any Open Source Software, is solely at your own risk. Amped Wireless is not responsible for any such modification or tampering. Amped Wireless will not support or warrant any product in which you have or have attempted to modify the Software provided by Amped Wireless.
- Page 62 AMPED WIRELESS IS NOT RESPONSIBLE FOR ANY DAMAGE TO THE PURCHASER’S COMPUTER SYSTEM OR DATA. All title and copyrights in and to the Software and any copies thereof are owned by Amped Wireless or its partners/suppliers. All title and intellectual property rights in and to the content which may be accessed through use of the Software is the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties.
- Page 63 This section describes how you agree to resolve any disputes with Amped Wireless regarding these Terms of Use or your purchase of any product from Amped Wireless and your use of that product. You and Amped Wireless agree to the following resolution process.
- Page 64 AAA Rules. If your claim against Amped Wireless is for less than $10,000, Amped Wireless will pay all arbitration fees. If your claim against Amped Wireless is for $10,000 or more, you are responsible for paying your own portion of the fees set forth in the AAA’s fee schedule for consumer disputes, and Amped Wireless will pay all remaining...
- Page 65 As an exception to this arbitration agreement, Amped Wireless is happy to give you the right to pursue in small claims court any claim that is within that court's jurisdiction as long as you proceed only on an individual basis.
- Page 66 Email Contact Amped Wireless Email: legal@ampedwireless.com Web: www.ampedwireless.com Elite Support USA Toll Free: 888-573-8820 International: +1-909-217-3168 Email: techsupport@ampedwireless.com Web: www.ampedwireless.com/support...
- Page 67 888-573-8820 e-mail techsupport@ampedwireless.com www.ampedwireless.com Amped Wireless A Division of Newo Corporation Copyright © 2016 Amped Wireless / Newo Corporation. All rights reserved. Amped Wireless, Newo Corporation, and the Amped Wireless Logo are registered trademarks or trademarks of Newo Corporation.