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AVA Enterprises B179 Installation And Administration Manual

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IP Office B179 SIP Conference Phone
Installation and Administration Guide
Issue 1.0
March 2012

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Summary of Contents for AVA Enterprises B179

  • Page 1 IP Office B179 SIP Conference Phone Installation and Administration Guide Issue 1.0 March 2012...
  • Page 2 The applicable number of licenses and units of reproduction, transmission, dissemination, storage, and or use without capacity for which the license is granted will be one (1), unless a B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...
  • Page 3 Avaya provides a telephone number for you to use to report problems or to ask questions about your Product. The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://support.avaya.com. B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 4 B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 5: Table Of Contents

    Upgrading the B179 software......................21 Setting the time and region......................22 Setting the language........................22 Setting the PIN code........................23 Chapter 4: Configuring your B179 in IP Office..............IP Office SIP extensions........................... 25 B179 licensing information........................26 Enabling SIP extension support........................ 27 B179 extension settings..........................
  • Page 6 Checking SIP status..........................82 Checking account status........................... 83 Checking NAT traversal status........................83 Checking transport status......................... 84 Checking time and region status....................... 84 Obtaining logs............................84 Chapter 11: Technical data....................Index............................. B179 SIP Conference Phone Installation and Administration Guide March 2012...

  • Page 7: Chapter 1: B179 Sip Conference Phone

    • (Optional) Connection for wireless headset or PA system Maintenance Clean the equipment with a soft, dry cloth. Never use liquids. Cleaning your B179 device is that simple. Just try to store the device in a friendly and secure environment, away from potential hazards.

  • Page 8: Minimum Requirements

    320 sq. ft. to up to 750 sq. ft. We advise that you refer to the appropriate documentation when installing these components. The images that follow illustrate the B179 design and device interface. All the relevant ports, indicators, and feature/dial buttons are identified. B179 phone detail...
  • Page 9 — Steady red light: Microphone turned OFF Label Description Network cable port SD memory card port Expansion microphone port AUX port Security lock port Power supply port Expansion microphone port B179 SIP Conference Phone Installation and Administration Guide March 2012...

  • Page 10: Keypad

    (see the table below). Press the same button repeatedly to change to another character. If there are two letters under the same button that you want to enter one after the other, you need to pause momentarily between each letter. B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...
  • Page 11 G H I 4 M N O Ö Ø Ň 6 J K L 5 P Q R S 7 T U V Ü Ú 8 W X Y Z 9 B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 12 B179 SIP conference phone B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 13: Chapter 2: B179 Display Information

    Line menu on page 15 On hook display When the phone is on the hook, press the button to display the following screen: Label Description Date Time Display text Registered B179 SIP Conference Phone Installation and Administration Guide March 2012...

  • Page 14: Off Hook Display

    • an explanation of what to do (for example, ENTER NUMBER) • an explanation of your status (for example, HOLD when you place all calls on hold) B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 15: Line Status Table

    When you press the LINE button, the following Line menu screen appears: Label Description Line/number/name New line (two lines if two accounts are registered) Option for creating or splitting conference calls B179 SIP Conference Phone Installation and Administration Guide March 2012...

  • Page 16: Navigating The Menus

    Marked option — select by pressing the OK button Marked name — select by pressing the OK button Navigation and selection in menus Button When pressed MENU button Open and close the default menu screen. B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 17: Using The Web Interface

    EDIT CONTACT. Using the web interface You can use the web browser of a PC connected to the network to manage the B179 contacts, conference groups, and settings. For security reasons, recordings can only be managed directly on the Avaya B179. All other settings that can be made directly on the Avaya B179 can also be made via the web interface.

  • Page 18: Logging Into The Web Server

    Checking the IP address on page 17. 2. On the web server login page, select the appropriate profile, enter the correct PIN code, and click the Login button. B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 19: Chapter 3: Installing Your B179

    Ethernet (PoE). Registering the B179 The Avaya B179 must obtain a network address and be registered in a SIP PBX before it can be used. The easiest way to register an account and configure the settings in the Avaya B179 is to use a computer connected to the same network and access the integrated web server.

  • Page 20: Obtaining A Network Address

    The conference phone can be registered in a company SIP PBX or with a public IP telephony service provider. You can store settings for two accounts in the Avaya B179. To register your phone, you must have access to the account information and all necessary settings that the SIP PBX or service provider requires.

  • Page 21: Software Upgrades And Basic Settings

    Setting the PIN code on page 23 Upgrading the B179 software Use the following procedure to upgrade the B179 software to the latest version. Procedure 1. From the web interface, select Settings > Provisioning. 2. Click the Check now button.

  • Page 22: Setting The Time And Region

    4. If you want to upgrade, select the desired version in the list box and click the Upgrade button. The browser window and the display on the Avaya B179 shows that the upgrade has begun. Note: The download and installation of the new software can take several minutes. Do not interrupt the upgrade and do not disconnect plugs to the Avaya B179 during the upgrade.

  • Page 23: Setting The Pin Code

    2. Under the “Profiles” section click the Edit button on the Admin line. 3. Enter a new PIN (must consist of eight [8] digits). 4. When you are satisfied, click Set and then Save. B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 24 Installing your B179 B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 25: Chapter 4: Configuring Your B179 In Ip Office

    IP telephone in the same switch. IP Office 5.0 and higher supports the B179 within the IP Office system. In IP Office, the B179 is licensed using an Avaya IP Endpoint license. The number of extensions supported is subject to available licenses and to the normal extension limits of the IP Office control unit being used.

  • Page 26: B179 Licensing Information

    SIP registrar is enabled is used for both roles. • Codec selection Unlike H323 IP devices which always support at least one G711 codec, the B179 does not support a single common audio codec. It is therefore important to ensure that the IP Office SIP extension codecs are configured to match a codec for which the B179 device is configured.

  • Page 27: Enabling Sip Extension Support

    Enabling SIP extension support Once the IP Office system has valid Avaya IP Endpoint licenses, it will allow Avaya SIP IP devices, such as the B179, to be connected. Note: Changing the SIP registrar settings of an IP Office system requires the IP Office system to be rebooted.
  • Page 28 6. Select the SIP Registrar sub-tab. • Domain Name: Default = Blank This is the local SIP registrar domain name that will be needed by the B179 in order to register the device with IP Office. If this field is left blank, registration is against the LAN IP address.

  • Page 29: B179 Extension Settings

    SIP device. Even if auto-created, the extension settings created in IP Office should be checked after installation. This section looks just at the key configuration settings that affect B179 device extensions. For full details of all the fields shown, refer to the “IP Office Manager Manual.”...
  • Page 30 • Reserve Avaya IP Endpoint License Each Avaya IP phone requires an Avaya IP Endpoint license. Normally the available licenses are issued in the order that devices register. This option B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 31: Codec Selection

    45 for B179 configuration. • Local Hold Music Select this option if you want the B179 to support its own Hold Music source. • Re-invite Supported Select this option if you want the B179 to receive REINVITE messages.

  • Page 32: B179 User Settings

    3. Select the VoIP tab. 4. Change the Codec Selection to Custom. 5. The Used and Selected lists can be used to select which codecs the B179 uses and their order of preference. 6. Save the configuration changes back to the system.
  • Page 33 Authorization Name that must be set in the B179 device's configuration. • Extension This should match the SIP ID of the B179 device and the Base Extension setting in IP Office. 2. Select the Telephony | Call Settings tab.

  • Page 34: Allowing Extn/User Auto-Creation

    The IP Office system can be set to automatically create extension and user entries in its own configuration as each B179 device registers with the system. It can speed up installation to enable this setting when installing several devices and then disable the setting once the installation has been completed.

  • Page 35: Checking The B179 Extension Status

    5. Change the Auto-create Extn/User settings to the state required. 6. Send the configuration back to the IP Office. Checking the B179 extension status You can view the status of the B179 extensions in the IP Office configuration using the IP Office System Monitor application. Procedure Select Status | SIP Phone Status to display the SIP extension list.
  • Page 36 Configuring your B179 in IP Office B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 37: Chapter 5: B179 Settings Configuration

    Almost all settings can be done directly on the Avaya B179. For safety reasons, recordings can only be managed directly on the B179. As an administrator, you can also study logs, upgrade the software, and create an XML-based configuration file for easier management of a set of phones.
  • Page 38 2. Select the desired volume and press OK to confirm your choice. Settings when connecting external equipment (Aux) The Avaya B179 can be connected to a wireless headset or an external PA system, although a PA interface box (not included with the Avaya B179) is required for PA system connection.

  • Page 39: Account Settings

    2. Select Soft, Neutral, or Bright, and press OK to confirm your choice. Screen text The text on the display screen is shown when the Avaya B179 is in stand-by mode (on hook). You can enter your own text to replace the default text.

  • Page 40: Network Settings

    DHCP should be set to On if no other information is given. When set to On, all information on this page will be set automatically. IP address IP address of the B179. The address is provided by the network administrator or service provider if DHCP is not in use. Hostname Set to avaya as default.

  • Page 41: Nat Traversal Settings

    TRAVERSAL (or press 6,2,3 from the main menu—you will be asked to enter the PIN). 2. Configure the NAT traversal settings and press OK when you are satisfied. Refer to the table below for a brief description of the setting options. B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 42 (STUN server). STUN should be activated if an external SIP server cannot connect to the Avaya B179 behind a firewall NAT function and the SIP server supports STUN. A suitable STUN server is usually provided by the VoIP service provider.

  • Page 43: Transport Settings

    Note that if you choose to use a secure connection, both units must support it. Otherwise they cannot negotiate a connection. If an incoming call demands a secure TLS or SIPS connection, the Avaya B179 uses the appropriate protocol even if you have set the phone to use UDP. Procedure 1.

  • Page 44: Tls Settings

    When the Avaya B179 is acting as a client (outgoing connections) using secure SIP (TLS or SIPS) it will always receive a certificate from the peer. If Verify server is set to On, the Avaya B179 closes the connection if the server certificate is not valid.

  • Page 45: Media Settings

    Certificate Authority. Private key Here you can upload a private key to the Avaya B179 to be used for TLS or SIPS communication. A private key is one of the keys in a key-pair used in asymmetric cryptography.
  • Page 46 SRTP If set to disabled, the media is sent using RTP. Note that despite this setting, the Avaya B179 will still use a secure channel if the opposite device demands it. If set to optional or mandatory, a padlock will be shown in the bottom right-hand corner of the screen.

  • Page 47: Ldap Settings

    DTMF signalling with your PBX/SIP switch. Ensure that the DTMF configuration on the phone matches the DTMF configuration in IP Office. Otherwise, you will be unable to access voicemail in IP Office via the B179 as a result of incompatible signalling tones. Refer to...
  • Page 48 Restricts the external prefix to be added only if the phone external prefix number is longer than the min length. This makes it possible to use short internal numbers. B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 49: Web Interface Settings

    From the web interface, select Settings > Web interface. You can also access web interface settings through the B179 via MENU > SETTINGS > ADVANCED > Enter your PIN > WEB INTERFACE (or press 6, 2, 7 from the main menu).

  • Page 50: Region Settings

    • DST Timezone: Select the offset from UTC time when daylight saving is in use. • DST Mode: When set to Automatic, the B179 uses dates stored in the phone to adjust for DST. When set to Manual, you need to manually set the offset two times a year.

  • Page 51: System Settings

    1. On the phone, press MENU > SYSTEM > FACTORY RESET (or press 7,3 from the main menu). Hard reset to factory settings If you have forgotten your Admin PIN code and need to reset the B179 device to factory settings, refer to Hard system recovery on page 55.
  • Page 52 Enter a value between 0 and 63 to prioritize the media packets (voice). VLAN By enabling this option, all communication to and from the B179 is done via the VLAN specified under VLAN ID. VLAN ID The ID number to be used for the IP telephony VLAN.
  • Page 53 The public key in the root certificate is used to verify other certificates when using TLS. Private key Upload a private key to the B179 to be used for authentication when using TLS. TLS password The password used for encryption of the private key when using TLS.
  • Page 54 B179 settings configuration B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 55: Chapter 6: Hard System Recovery

    Power over Ethernet (PoE). 2. Press and hold the MENU button while you connect the cable again (i.e. start the Avaya B179). Hold the button pressed until the SYSTEM RECOVERY menu is shown on the display.
  • Page 56 Power over Ethernet (PoE). 2. Press and hold the MENU button while you connect the cable again (i.e. start the Avaya B179). Hold the button pressed until the SYSTEM RECOVERY menu is shown on the display.

  • Page 57: Chapter 7: Headset And Pa Installation And Settings

    Connect the headset to the AUX port on the Avaya B179 device. Connecting a PA interface box The Avaya B179 can be connected to an external PA system using a PA interface box. Note: Always disconnect the power supply from the electrical outlet before disconnecting or connecting equipment to the Avaya B179.

  • Page 58: Pa Settings

    AUX port Procedure 1. Connect the PA box to the AUX port on the Avaya B179 with the included cable. 2. Connect the external amplifier to the RCA connector marked with a speaker. 3. Connect the microphone mixer to the RCA connector marked with a microphone.

  • Page 59: Activating Internal Microphone And Speakers

    PA settings Activating internal microphone and speakers These settings can only be activated on the B179 device. Note: To ensure maximum audio quality, do not use the internal microphone and external microphones connected via the PA box at the same time.

  • Page 60: Adjusting Pa Calibration Manually

    It is possible to calibrate the duplex performance of the conference phone when it is connected to a PA system. The calibration level can be set automatically by the B179 device or adjusted manually to any value between 0 and 5 (0 being full duplex).

  • Page 61: Chapter 8: Provisioning

    Chapter 8: Provisioning Firmware upgrade on a single phone The easiest way to upgrade the Avaya B179 is via a computer connected to the same network. Via the web interface, you can check for a more recent version and then automatically install...

  • Page 62: Upgrading Firmware From A Downloaded File

    Note: If DHCP is used in the network, the IP address may have been changed. If the web browser loses contact with Avaya B179, check the IP address on the conference phone. Upgrading firmware from a downloaded file It is possible to download a firmware file from support.avaya.com...

  • Page 63: Provisioning From A Configuration File

    You can press any other button than 1, 2, or 3 to start the phone without any change. 5. Press 2 to select SD-card upgrade. The Avaya B179 is upgraded with the firmware file on the SD card and starts when the upgrade is done. Note: If DHCP is used in the network, the IP address may have been changed.
  • Page 64 Specify if DHCP should be used to obtain network settings. If so, the other network settings won’t be used. <ip> Specify the IP address of the Avaya B179. <netmask> The netmask of the IP address. <gateway> Specify the default gateway to be used.
  • Page 65 0: SRTP will be disabled, and the transport will reject RTP/SAVP offer. 1: SRTP will be advertised as optional and incoming SRTP offer will be accepted. 2: The transport will require that RTP/SAVP media shall be used. B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 66 TLS negotiation timeout in seconds to be applied for both outgoing and incoming connections. If zero, no timeout is used. <account> <valid> If this account information is valid or not. <name> User-defined name of the account. B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...
  • Page 67 <scheme /> Scheme (e.g. ”digest”). <username> Authentication name. <cred_data_type> Type of data (0 for plaintext password). <cred_data> The data, which can be a plaintext password or a hashed digest. B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 68 Specification of which DHCP option to use. DM server address if not provided by DHCP option. <file_server_address> <pagename /> Base name of configuration files to download. <type /> Configuration file type specification. B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...
  • Page 69 <https_check_srv_cert> <https_protocol> Possibility to set https protocol if open-ssl auto detection fails. <www> <enable_https> Secure communication to the Avaya B179 web server. Default is false. <pa> <enable_pa> PA enabled, true or false. <enable_internal_mic> Internal mic enabled when PA set to true.

  • Page 70: Exporting Configuration

    The configuration and firmware download are controlled with a configurable frequency. The default value is once every 30 minutes. B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...
  • Page 71 It is also possible to refer to a cgi, php, asp, js or jsp file, instead of the xml file, if this is declared using the type element in the configuration file. Avaya B179 searches for configuration files in the following order: Type parameter value Result <nothing>...
  • Page 72 1, 2, 3, 4, 5, and 6 will be tried in that order Firmware binary Contains the firmware binary that will be downloaded and installed by Avaya B179 if the metadata file shows that this is a newer version than the present installed. The binary file can be downloaded from support.avaya.com.

  • Page 73: Configuring Device Management

    Check server cert. Enable authentication with certificate. Certificate Here you can upload a certificate to the Avaya B179 to be used for authentication when using Device management. Root certificate The public key in the root certificate is used to verify other certificates when using Device management.

  • Page 74: Setting Up A Device Management Server

    1. Save a copy of the configuration file for each conference phone on your location with content only in the elements that shall be unique for each conference phone (eg. account information). B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...
  • Page 75 Depending on the server used, and the security settings, there might be necessary to add the file type .kt to the MIME settings on the server. This is easily checked by trying to download the kt file from a web browser. B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 76 Provisioning B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 77: Chapter 9: Managing Contacts And Conference Groups

    Do not use hyphens or spaces in the number. Note that Excel ignores zeros at the beginning of numbers. The cells must therefore be formatted as text. Note: It is normally possible to export contact books stored in your PC in CSV format. B179 SIP Conference Phone Installation and Administration Guide March 2012...

  • Page 78: Importing Contacts

    2. Click on the Scroll… button under the heading 'Import' in the web window. 3. Open your .csv file. 4. Click on Import. The name is limited to 15 characters, since the Avaya B179 screen cannot display more than 15 characters. Exporting contacts You can export your contacts as a .csv document in order to import them into another...

  • Page 79: Importing And Exporting Conference Groups

    The conference groups can be imported and exported in the same way as the contacts in the phone book, but you must use a three-column csv instead of a two-column csv. B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 80 Managing contacts and conference groups B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 81: Chapter 10: Checking Status And Logs

    On the phone, press MENU > STATUS > MEDIA (or press 8,4 from the main menu). You will be able to view the status of the following: • Codec priority • VLAD • DTMF signalling • Security RTP • Secure signalling B179 SIP Conference Phone Installation and Administration Guide March 2012...

  • Page 82: Checking Network Status

    From the web interface, select STATUS > SIP. Note: From this screen you will also be able to view NAT traversal and transport settings, as well as the status of the active account(s). B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 83: Checking Account Status

    On the phone, press MENU > STATUS > NAT TRAVERSAL (alternatively, press 8,3 from the main menu). You will be able to view the status of the following: • STUN • TURN • ICE B179 SIP Conference Phone Installation and Administration Guide March 2012...

  • Page 84: Checking Transport Status

    2. Select the log you want to review and click the Change button. Note: Clicking the Refresh button will add all the new messages sent since the present log was chosen. B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...
  • Page 85 1. Select SIP logging Off and click on the Set button. System log Shows the phone system messages. Device management log Logs the device management activities. Upgrade log Logs the upgrade procedure. B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 86 Checking status and logs B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 87: Chapter 11: Technical Data

    STUN, ICE, and TURN Connection protocol SIP 2.0 (RFC 3261 and companion RFCs) Transport UDP, TCP, TLS and SIPS Security SRTP and TLS Quality of service DiffServ, VLAN and 802.1x B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 88 90 dB SPL 0.5 m Equalizer Three pitches: soft, neutral, bright ENVIRONMENT Temperature 5°–40°C Relative humidity 20-80% condensation free Recommended acoustic conditions Reverberation period: 0.5 S Rt 60 Background noise: 45 dBA B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...
  • Page 89 CAN/CSA-C22.2, No. 60950-1-03 EMC/Radio EN 301 489-3 V1.4.1 (2002-08), EN 301 489-1 V1.6.1 (2005-09), FCC Part 15 subpart B class A, FCC Part 15 subpart C, EN 300220-1:2000, EN 300220-2:2000, RoHS B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 90 Technical data B179 SIP Conference Phone Installation and Administration Guide March 2012 Comments? infodev@avaya.com...

  • Page 91: Index

    ................device ..............management ............backup ................ settings ..............bandwidth ..............status ..............basic settings .............. device management ........log ................ server ..............device management server ........calibration ..............B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 92 ..............extension ..........base extension ............. ICE ................ Extn ..............Offer ICE .............. settings ..............IEEE ................SIP ............... 802.1 ..............status ..............import .............. extensions ..............conference group ..........B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 93 ..........connect ..............login ................settings ..............login code ..............status ..............logs ................network address ............obtaining .............. network address translation ........application ............. NAT ..............B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 94 ............settings ..............server ..............serial number .............. proxy ................server ................. Session Initiation Protocol .......... settings ........ – – basic ............quality ................. DST ..............audio ..............language .............. B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 95 ..........format ..............checking ..........– setting ..............device ..............settings ..............checking ............status ..............extension .............. time zone ..............IP address ............setting ..............media ..............timezone ..............B179 SIP Conference Phone Installation and Administration Guide March 2012...
  • Page 96 UDP port ..............web interface ....unpark ................ settings ..............upgrade ............web server ..............download .............. wireless headset ............firmware ............web interface ..........SD card ..............software ............... xml ..............B179 SIP Conference Phone Installation and Administration Guide March 2012...

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