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Related Manuals for Road Angel Trac-it
Summary of Contents for Road Angel Trac-it
- Page 1 ...for peace of mind Product Guide & User Manual V10310...
- Page 2 Thank you for choosing Trac-It by Road Angel Whether you own a car, caravan, boat, jet‐ski, or any other type of vehicle, making sure it's safe and secure is difficult at the best of times. According to the home office, millions of vehicles and other leisure equipment are recorded as stolen every year. Don't worry! The Home Office has also published reports stating that a theft is ten times less likely to occur if security equipment (such as a tracking device) is fitted. That's why we have developed the UK's most advanced (and user friendly) tracking system, Trac‐It. Trac‐It is designed to put your mind at ease, so you can enjoy and make the most of your leisure time. Once fitted, it's like having your car, caravan, boat, whatever it may be, with you wherever you go ‐ for your 'peace of mind'. It is suitable for anything you care to track, and with an in‐built battery it will even last up to 30 days without any external power feed. Trac‐It will alert you as soon as it is moved such as in the event of a theft. Crucially however, the system doesn't just wake up when a theft occurs ‐ you can log into your own secure online tracking system anytime, anywhere, to see where it is. If a theft does occur, our security response call centre will work with the authorities in tracking and recovering your pride and joy. On top of the security benefits, Trac‐It also monitors your movements once it is disarmed and you are on the move. The ability to track your journeys is a unique feature of Trac‐It, and allows you to see where you've been, how far you travelled and which route you took. Here at Road Angel, we strive to bring you the very best leisure safety and security products, and believe Trac‐It is a valuable tool for keeping your vehicle or leisure equipment safe. We hope you enjoy using this product. Regards, Dave Clark, Founder 2 ...
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Page 3: Table Of Contents
Table of Contents About Trac‐It ............................4 Box contents............................. 6 Warranty ..............................7 Battery power & recharging........................8 Subscriptions explained ........................... 9 Advice on fitting Trac‐It.......................... 10 Fitting and installation: a step‐by‐step guide ..................11 Arming & disarming Trac‐It ........................14 What to do if a theft occurs ........................16 Trac‐It portal user guide......................... 17 Terms & Conditions..........................34 3 ... -
Page 4: About Trac-It
About Trac‐It Trac‐It is an on‐board motion detection device that monitors any unusual movement of your vehicle, caravan or leisure equipment and, under the right circumstances, will wake up an on‐board GPS receiver to check the current location. If Trac‐It moves an SMS text message and/or an email is sent to you within seconds. The messages will display the current GPS location so you can act quickly to recover your pride and joy, with the help of our security response call centre. It also provides a journey tracking feature allowing you to view detailed information about your journeys. ... - Page 5 Journey Tracking Trac‐It is not just a security product and does not stop working when you deactivate it... when you are on the move, Trac‐It will switch into ‘journey’ mode. Providing you have installed your Trac‐It unit using the ignition feed as well as earth and live feeds (please see ‘Fitting & installation: a step‐by‐step guide’), when in journey mode Trac‐It will frequently monitor your journey by ‘speaking’ with the Trac‐It servers at very short intervals. This means that when you get back home you can log onto your secure online tracking portal and view breadcrumb trails of exactly where you have been (dots representing each time your Trac‐It unit communicated with the Trac‐It computer servers ‐ which is ...
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Page 6: Box Contents
Box contents The following items should be included within the box. Please contact Road Angel on 01327 855586 if you are missing any of these items. a = 1 x Mains Charger b = 1 x Trac‐It unit (deliberately obscured) c = 2 x Lock Grip d = 1 x Wiring Loom e = 2 x Cable Ties Information Card You should also have an information card located under the lid of the box. You should ... -
Page 7: Warranty
Warranty Your Trac‐It unit is guaranteed for one year from the date of purchase from all manufacturing defects that occur with normal use. Road Angel Group Ltd is not liable for any incidental or consequential damages from the use, misuse, or mounting, installation of your Trac‐It unit. Terms & Conditions of Warranty: 1. Trac‐It must be fitted by a professional automotive electrician with a VSIB, Thatcham or manufacturers ... -
Page 8: Battery Power & Recharging
7. For all units out of warranty, customers will be contacted prior to any repair being carried out to advise what the problem is and how much it will cost to repair. 8. For out of warranty units, the cost of repairs will vary (excluding postage & packaging) dependant on the level of work required. If your unit fails to perform as specified in this user manual, please visit www.roadangelgroup.com/warranty.aspx. Battery power & recharging Your Trac‐It unit has a small internal battery that (if fully charged) will last for up to 30 days, without it being connected to a power supply (i.e. an external battery). This is suitable for short term use and only when the unit is armed for movement alerts, thus not in journey mode. If Trac‐It is used in ‘Journey Mode’ without it being connected to a power supply, the charge in the battery will decrease ... -
Page 9: Subscriptions Explained
When you first take your Trac‐It unit out of the box, you must charge it using the mains charger provided in the box, for 12 to 24 hours. This will ensure there is enough charge in the units’ battery when you come to install it, and setup your tracking portal. Subscriptions explained In order for Trac‐It to work, you need to pay an ongoing subscription to cover the cost of data transfers between your Trac‐It unit and the Trac‐It computer servers. The unit has a built in SIM card ... -
Page 10: Advice On Fitting Trac-It
Advice on fitting Trac‐It Please note: Trac‐It must be fitted by a professional automotive electrician with a Thatcham or manufacturers accreditation. The following instructions are to guide qualified installers in fitting the Trac‐It unit, otherwise the Warranty will be invalid. Please take your time in positioning and securing the unit, as this is vital to ensure its proper operation. It is up to the installer of the Trac‐It unit to position the unit where they see fit, however in order for the unit to obtain maximum GPS signal please do not position the unit under any metal objects (such as the fuel tank). We cannot suggest the most appropriate location as this varies greatly ... -
Page 11: Fitting And Installation: A Step-By-Step Guide
For a step by step guide on fitting and installing your Trac‐It unit, please see ‘Fitting & installation: a step‐by‐step guide’. Please note that the Trac‐It unit is IPC 6‐7 rated, thus is waterproof to these standards. The wiring looms also have a 2 amp fuse, to protect from power surges. Fitting and installation: a step‐by‐step guide Please note: Trac‐It must be fitted by a professional automotive electrician with a Thatcham or manufacturers accreditation. The following instructions are to guide qualified installers in fitting the Trac‐It unit. Step 1 Remove Trac‐It unit from packaging. The unit must be charged prior to installation using the mains charger provided, for at least one hour. This will help ensure the installation process is conducted without any problems. ... - Page 12 Step 2 Remove the Trac‐It information card form the box (located under the lid) and keep it to hand, as you will need it at a later stage. After the install is complete, please ensure this card is given to the customer for them to keep in a safe place, as it explains how to arm and disarm their Trac‐It unit, as well as what to do if they get an alert. It also has the Serial Number and IMEI number required for registration. ...
- Page 13 5. Position the Trac‐It unit in a hidden place. We advise you not to place the unit under any metal surfaces as this will impede the ability of the unit to acquire a GPS signal. Once you have attached the unit, plug in the wiring loom. Please see ‘Advice on fitting the Trac‐It unit for more information. 6. To ensure the unit is working correctly and ‘talking’ to the Trac‐It computer servers, please log onto http://install.roadangelgroup.com and follow the prompts. This is an installation wizard that will ensure the Trac‐It unit is functioning correctly Step 4 The Trac‐It customer must now register the unit with Road Angel, via our website at www.roadangelgroup.com. They need to click on ‘Registration’ on the top menu bar and follow the ...
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Page 14: Arming & Disarming Trac-It
Arming & disarming Trac‐It If you have installed your Trac‐It unit using only Live and Earth feeds (and not ignition – as outlined below) then you will only be able to arm and disarm your Trac‐It unit using an SMS text message or from the Trac‐It website. The system will only recognise your SMS text message if it is sent from the mobile phone number of the primary contact as set‐up on your Trac‐It portal (please see figure 1.2) . Arming Trac‐It 3‐wire install: If you install the Trac‐It unit using a 3 wire install (recommended) the system will automatically arm itself when ignition is switched off. 2‐wire install: If you have installed the Trac‐It unit with only the ‘live’ and ‘earth’ connections, you will need to activate the system by texting “arm” followed by a space, then the name you have given your vehicle, caravan, leisure equipment etc. (via your Trac‐It portal) to ‘07817 814 206’. Please make sure you send the text message from the mobile phone number you have saved as the primary mobile phone contact number on your Trac‐It portal. Please see Figure 0.1 for an example. ... - Page 15 2‐wire install: If you have installed the Trac‐It unit with only the ‘live’ and ‘earth’ connections, you will need to deactivate the system by texting “disarm” followed by a space, then the name you have given your vehicle, caravan, leisure equipment etc. (via your Trac‐It portal) to ‘07817 814 206’. Please make sure you send the text message from the mobile phone number you have saved as the primary mobile phone contact number on your Trac‐It portal. Please see Figure 0.2 for an example. Arming Trac‐It by SMS text message Disarming Trac‐It by SMS text message 15 ...
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Page 16: What To Do If A Theft Occurs
What to do if a theft occurs If you get an alert by SMS text message and/or email immediately check that a theft has occurred, either by logging into your Trac‐It portal or by physically checking its location. If a theft has occurred, please contact your local Police immediately and obtain a Crime Reference Number and/or Incident Number. If the Security Response Call Centre has not already been in contact, call them on the number provided. You will need to give them the Crime Reference Number or Incident Number at which stage they will contact and work with the authorities in recovering the stolen item. The security ... -
Page 17: Trac-It Portal User Guide
Please do not contact Road Angel Group as we do not provide any recovery services. Trac‐It portal user guide The Trac‐It portal is your own secure, online system to track the movements of your vehicle, caravan or leisure equipment. You can login at anytime night or day and see it in real time. The Trac‐It portal has been specially designed to track stolen items. If you get an alert, you can log into your Trac‐It portal from anywhere in the world and see where your vehicle, caravan or leisure equipment is going. Our security response call centre will then work with the authorities in getting it back! As you will (hopefully) not have a great need to track a stolen item, we have extended the journey tracking features to work when you are on the move with your vehicle, caravan or leisure equipment. ... - Page 19 Overview of the Trac‐It portal (Please refer to Figure 1.0) Zoom in and out of map Allows to you ‘pan’ (move) the map in any direction Change the map to a 2 dimensional view Change the map to a 3 dimensional view (where available – Requires a Microsoft software download. Simply click on ‘3D’ and this will start the download process) Change the map view to ‘Road’ view Change the map view to ‘Aerial’ (or satellite) view Change the map view to ‘Bird’s Eye view (not available in all areas) Add or remove road names and other labels that are overlaid on the map Allows you to edit the details of your tracked item on the system, as well as allowing you to change ...
- Page 20 10. Allows you to view your historic journeys for up to 3 months prior to the current date 11. Allows you to refresh the location of your tracked item on the map. As the Trac‐It unit updates its position only once every 4 hours if left in ‘armed’ mode (and it hasn’t moved), you may wish to refresh its location for your peace of mind 12. Displays the details of your tracked item and last known address (i.e. when Trac‐It last updated its location) 13. Displays the charge level of the internal battery within your Trac‐It unit 14. Displays the next scheduled contact that your Trac‐It will make with the Trac‐It servers (this is in order to update its position). 15. Displays the current operating setting of your Trac‐It unit. 16. Displays the alarm activation setting. I.e. the trigger you have chosen for Trac‐It to alarm – Movement or Security Fence 17. Allows you to change the Security Fence settings (only available on 2 wire install). Security fence is the area you set that if your tracked item moves outside of this ‘area’, the system will ...
- Page 21 19. Indicates your tracked items position on the map. Hover over this icon to display Trac‐It options for that unit 20. Indicates the number of items being monitored on your Trac‐It portal 21. Indicates the number of pre‐defined Security Fences you have set‐up (i.e. work, home etc). These can be added, deleted or edited as outlined under number 17 above (only available on 2 wire install) 22. This icon indicates if ignition is on or off. Green indicates on, red indicates off. For 2 wire installations, this icon will stay green permanently ...
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- Page 23 Logging in to your Trac‐It Portal To log into your Trac‐It tracking portal, go to www.roadangelgroup.com. Please follow the prompts to either login or register your Trac‐It product. Figure 1.1 shows the Road Angel Group website (www.roadangelgroup.com) homepage, with the account login to the bottom left. Once you have successfully logged‐in or registered, you will be directed to your account homepage. On your account homepage details of your Trac‐It product will be shown, including a link to ‘launch tracking portal’. Click on this link and this will open up your Trac‐It portal. 23 ...
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- Page 25 Viewing & updating your contact details It is vital that you have the correct contact details saved in your Trac‐It portal, as these details will be used to send you an alert if a theft occurs. Once you have successfully logged into your Trac‐It portal, you will be presented with a map that covers the whole screen. On the map there will be an icon representing your tracked item(s) – hover your mouse cursor over this icon to bring up the information box for that item. Click on ‘Edit’ beside the ‘Contacts’ heading (number 18 as outlined on the Trac‐It portal overview above). This will launch a pop‐up that will let you add, delete and edit your contact details (you can ...
- Page 27 Updating details of your tracked items The details of the item being tracked (such as make, model and the picture shown on the map) can be edited by clicking on ‘Edit Details’ within the information box for that item (hover over the icon to make this box pop‐up). Number 9 on the Trac‐It portal overview (above) shows where the ‘Edit Details’ option is. ...
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- Page 29 Viewing your historic journeys When you have switched the ignition on and auto‐disarmed your Trac‐It unit, the system will continue to monitor your location at sixty second intervals, letting you review all your journeys when you get home. You can view breadcrumb trails of where you have been (dots representing each time your Trac‐It unit communicated with the Trac‐It computer servers ‐ which is set to every 60 seconds), as well as mileage and speed information (please see figure 1.5). Please note that this will only work if ...
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- Page 31 Using the ‘where are you now’ feature When Trac‐It is set to ‘armed’, it updates its position from once every four hours to once a day, with the Trac‐It servers (depending on what operating setting you have chosen). If you have not used the item being tracked and (hopefully) you have not received an alert message, you may wish to manually update its position and not wait until the next time it automatically updates. To do this, click on ‘Where are you now?’ within the information box for your tracked item (number 11 on the Trac‐It portal overview above). ...
- Page 33 Adding multiple Trac‐It units to your Trac‐It portal Trac‐It allows you to have more than one Trac‐It unit on the same portal. This means that if you have more than one item to track and you have Trac‐It units fitted to each, you can load them onto the same Trac‐It portal and view their locations and statuses on the same system. To add multiple units to your Trac‐It portal, simply log‐in to your Road Angel account at www.roadangelgroup.com, as you normally would if you were accessing your Trac‐It portal. As soon ...
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Page 34: Terms & Conditions
Terms & Conditions 1. Recovery of a stolen item 1.1. Please note that Trac‐It is a product designed to alert you by SMS text message and/or email if an item fitted with Trac‐It is moving, when the system is ‘armed’. A Secure Operating Centre (also referred to as security response call centre) will be available to monitor ... - Page 35 Subscribers must contact the security response operating centre who will work with the authorities in tracking and recovering stolen items fitted with Trac‐It. 1.3. If an item is stolen and not recovered, Road Angel Group will not refund any pre‐paid subscriptions. Direct Debits can be cancelled in accordance with section 8 of these terms and conditions. Subscriptions may be transferred to brand‐new Trac‐It units, however not second hand units. 2. Terms and conditions of the Trac‐It services 2.1. These terms are considered by Road Angel Group to set out the whole agreement between it and the Subscriber in respect of goods and services concerning Trac‐It. Please read these terms before fitting and installing Trac‐It. By fitting and / or installing Trac‐It you agree to these terms and that they will bind you. ...
- Page 36 2.4. Upon becoming aware or suspecting a theft, the subscriber must immediately take the following actions: Call the security response call centre using the details provided on the information card included within the box at the time of purchase. Log onto their Road Angel Customer Portal at www.roadangelgroup.com and change the status of their Trac‐It unit to stolen. 2.5. Regardless of the manner in which the subscriber becomes aware of a theft, it remains the responsibility of the subscriber to inform the security response call centre. Due to the many factors outside of its controls, Road Angel Group does not guarantee that the Trac‐It ...
- Page 37 2.8. It is up to the customer to ensure their contact details are kept up to date on the Trac‐It system. Road Angel Group will take no responsibility and accept no liability should the Trac‐It system fail due to inaccurate Subscriber contact information on the Trac‐It system. 2.9. Trac‐It must be fitted by a professional automotive electrician with a Thatcham or manufacturers accreditation. Road Angel Group will not give any advice to Subscribers on how to fit the unit. 3. Subscriptions 3.1. All subscription charges and other payments under these terms must be paid in advance as set out on any order forms, online or in printing. There is a minimum of a 12 month subscription period, and may be paid for up‐font in one yearly, two yearly or three yearly ...
- Page 38 3.4. It is always possible that, despite our best efforts, some of the goods and services we sell and supply may be incorrectly priced. If the correct price of our goods or services is higher than the stated price, we will normally, at our discretion, contact you before accepting your request, or reject your request and tell you. If the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis‐pricing, we do not have to provide any goods or services at the incorrect (lower) price. 3.5. If you do not agree to the variation of the subscription fees notified to you in accordance with 3.4 of these terms & conditions you may be able to return and/or cancel the service it relates to. Please see section 8 of these terms and conditions, ‘Term and Termination’. 3.6. It is up to the Subscriber to ensure they have a valid subscription. If the Subscriber does not have a valid subscription then they will not receive any alerts such as stolen alerts or low battery level warnings. All historical journey data will also be lost if the subscription expires. Road Angel Group will not be held liable for any loss of data resulting from an expired or invalid subscription. ...
- Page 39 other than approved Road Angel Group representatives, or has otherwise been subject to misuse, accident or fair wear and tear. As a consumer the Subscriber has certain rights under law regarding the return of defective goods and these terms shall not affect the Subscriber's rights under law. These terms apply to any repaired or replaced goods supplied to the Subscriber. ...
- Page 40 5.4. The total aggregate liability of Road Angel Group in connection with these terms whether for negligence or breach of contract or otherwise shall in no event exceed one hundred percent of the consideration received by Road Angel Group from the Subscriber. 5.5. It is up to the Subscriber to keep his/her username and password safe at all times. 5.6. Should any one or more of the provisions contained in these terms be declared invalid or unenforceable in any respect, the validity and enforceability of the remaining provisions contained in these terms shall not in any way be affected or implied. 6. Assignment 6.1.
- Page 41 7.2. Neither Road Angel Group nor the Subscriber shall be liable for any delay in performing or any failure to perform any of its obligations under these terms caused by events beyond their control, including but not limited to, act of God, insurrection or civil disorder, civil disobedience, war or military operations, national or local emergency, acts or omissions of government, highway, regulatory or other competent authority, unofficial or otherwise unlawful industrial action of any kind, fire, or severe weather. The functioning of the VHF ...
- Page 42 8.4. Termination shall be without prejudice to the accrued rights of the parties as at the date of termination. If the Subscriber wishes to terminate these terms the Subscriber must notify Road Angel Group in writing in accordance with clause 9. 8.5. If the subscriber should sell or otherwise cease to be the owner of the Trac‐It unit, they must notify Road Angel Group immediately that there has been a change of ownership. 9. General 9.1. Any notice required or permitted to be given by either party to the other under these terms ...
- Page 43 10. Data Protection 10.1. The Subscriber is giving their information to Road Angel Group, a privately owned UK company. 10.2. If the Subscriber contacts Road Angel Group electronically, Road Angel Group may collect the Subscribers electronic identifier such as Internet Protocol (IP) address or telephone number supplied by the Subscribers service provider. 10.3. Road Angel Group will use the Subscribers information to manage their Road Angel Group product and account, and will not disclose the Subscribers information to any external parties, ...
- Page 44 Developed by www.roadangelgroup.com Road Angel Group Ltd Clark House, Silverstone Technology Park, Silverstone Circuit, Northants, NN12 8GX Phone: 01327 855586, Fax: 01327 855587, Email: sales@roadangelgroup.com...
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