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QuadroM QuadroM32x Installation Manual

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  • Page 2 QuadroM32x Manual I: Installation Guide Copyright and Trademarks Copyright © 2003-2010 Epygi Technologies, Ltd. All Rights Reserved. Quadro is a registered trademark of Epygi Tech- nologies, Ltd. Microsoft, Windows, and the Windows logo are registered trademarks of Microsoft Corporation. All other trademarks and brand names are the property of their respective proprietors.
  • Page 3 QuadroM32x Manual I: Installation Guide Electrical Safety Advisory To reduce the risk of damaging power surges, we recommend you install an AC surge arrestor in the AC outlet from which the Quadro is powered. Industry Canada Statement This product meets the applicable Industry Canada technical specifications.

  • Page 4: Table Of Contents

    Manual I: Installation Guide About This Installation Guide ............6 Requirements................7 Hardware Overview..............8 The Connectors Panel of QuadroM32x ............8 QuadroM32x’s Front Panel LEDs ..............9 Step 1: Installing the Quadro ............. 10 Networking Overview ................10 LAN/WAN Connection Options ............... 11 Connecting the Hardware ..............
  • Page 5 QuadroM32x Manual I: Installation Guide Manual II: see Administrator's Guide This guide describes in detail the menus available for administrators only. Fur- thermore, it includes all the system’s default values at a glance. Manual III: see Extension User's Guide This guide describes in detail the menus available for extension users. Further- more, it includes all the call codes at a glance.

  • Page 6: About This Installation Guide

    About This Installation Guide About This Installation Guide This Installation Guide explains the installation of the QuadroM32x IP PBX. It gives step-by- step instructions to provision the QuadroM32x and configure the phone extensions. After successfully configuring the Quadro, a user will be able to make SIP and local PBX calls, as well as calls to the PSTN and access the Internet from devices connected to the LAN.

  • Page 7: Requirements

    TCP/IP network protocol installed on each PC. • Internet Explorer, Netscape Navigator, Mozilla Firefox or Opera browser is recom- mended. Please Note: The QuadroM32x IP PBX is shipped with one RJ11 cable and one straight RJ45 CAT 5 cable. QuadroM32x; (SW Version 5.2.x)

  • Page 8: Hardware Overview

    Hardware Overview Hardware Overview The Connectors Panel of QuadroM32x The illustration below includes the connectors panel of QuadroM32x. Fig. I-1: QuadroM32x's Connectors Panels PHONE sockets with RJ11 connectors enable connectivity of regular analog tele- phones. These are FXS (Foreign Exchange Station) analog ports.

  • Page 9: Quadrom32X's Front Panel Leds

    QuadroM32x Manual I: Installation Guide Hardware Overview QuadroM32x’s Front Panel LEDs Fig. I-2: QuadroM32x's Front Panel LEDs on: link ok green off: no link Status of the WAN interface flickering: traffic on the link on: link ok green off: no link...

  • Page 10: Step 1: Installing The Quadro

    QuadroM32x Manual I: Installation Guide Step 1: Installing the Quadro Step 1: Installing the Quadro Networking Overview To establish a connection between the Internet and your local area network (LAN), an ac- cess router is needed. The Quadro IP PBX can serve, among other functions, as an access router and will perform the task of connecting your LAN, or a group of one or more PCs, to the wide area network (WAN) or the Internet.

  • Page 11: Lan/Wan Connection Options

    Quadro can be connected through its WAN port directly to one of the router's LAN ports and will get an IP address from the router. By default, the Quadro acts as a DHCP client on the WAN port. The IP phones are placed on the WAN side of the QuadroM32x, connected to the company LAN.
  • Page 12 QuadroM32x Manual I: Installation Guide Step 1: Installing the Quadro • A QuadroM32x IP PBX used as an Internet Access Router, connected di- rectly to the Internet. Fig. I-5: Configuration: QuadroM32x used as Internet Access Router The Admin PC is connected to the Quadro ETH port or WAN port to access the Web Man- agement of the Quadro.

  • Page 13: Connecting The Hardware

    Connecting the Hardware • QuadroM32x behind a router with IP phones connected to WAN Fig. I-6: Installation: QuadroM32x behind a router with IP phones on WAN • QuadroM32x behind a router with IP phones connected to LAN Fig. I-7: Installation: QuadroM32x behind a router with IP phones on LAN •...
  • Page 14 Power up the DSL or Cable modem first. • Connect the power cable to the POWER port on the back side of your QuadroM32x and plug the power plug into the power outlet. The red LED (Fault) will glow for several seconds followed by the yellow LED (Info), which will glow for several minutes.

  • Page 15: Step 2: Configuring The Quadro

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Step 2: Configuring the Quadro Verify functionality of both IP and PSTN calls: • PSTN telephony: If the Quadro is connected to the PSTN network via the E1/T1 interface, verify the functionality of PSTN calls: Make an outbound PSTN call by dialing 9 + PSTN number.

  • Page 16: Step 2.1: Logging In To Quadro

    Step 2.1: Logging in to Quadro • Start a browser (MS Internet Explorer, Netscape, Opera, Mozilla Firefox, etc.) on a PC connected to the QuadroM32x via the LAN or WAN interface. • Since Firewall is disabled on the Quadro32x by default, you may connect the Web GUI either from WAN or LAN side of the Quadro.

  • Page 17: Step 2.2: System Configuration Wizard

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Step 2.2: System Configuration Wizard Select the System Configuration Wizard from the System menu. The System Configu- ration Wizard is a tool for the administrator to define the Quadro's Local Area Network set- tings and to specify regional configuration settings to make Quadro operational in its LAN.

  • Page 18: Dhcp Settings For The Lan Interface

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro DHCP Settings for the LAN Interface If the DHCP server is enabled, the Quadro will automatically assign dynamic IP addresses to the stations connected to its LAN port. If you didn’t change the default LAN IP address of the Quadro, you also may leave the de- fault values for the IP Address Range.

  • Page 19: Emergency And Pstn Access Code Settings

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro The Quadro obtains the correct time automatically over the Internet from a time server. If you are not located in the US/Central standard time zone, you will need to change the Timezone to your region.

  • Page 20: Finishing The System Configuration Wizard

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Finishing the System Configuration Wizard Fig. I-15: System Configuration Wizard finishing page Click on Finish to complete the System Configuration Wizard. The Quadro will then stop in- ternal functions and apply the changes made in the Wizard.

  • Page 21: Step 2.3: Internet Configuration Wizard

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Step 2.3: Internet Configuration Wizard Open the Internet Configuration Wizard by selecting the corresponding menu item on the System menu. The Internet Configuration Wizard is a tool for the administrator to config- ure the WAN settings and to adjust Quadro's connectivity in the global network.

  • Page 22: Uplink Configuration

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Uplink Configuration Select the desired WAN Interface Protocol and enter the WAN Interface Bandwidth to as- sure the quality of IP calls. Fig. I-19: Uplink Configuration If the available bandwidth is used to the point where the quality of an additional IP call would suffer, then new IP calls are rejected.

  • Page 23: Wan Ip Configuration

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro WAN IP Configuration Your Internet Service Provider (ISP) should provide this information. • Assign automatically via DHCP - The parameters are set automatically by the ISP. This is common with cable modem and DSL service.

  • Page 24: Ppp/Pptp Configuration

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro PPP/PPTP Configuration Enter the IP address of the PPTP server into the PPTP Server text field. Choose the encryption for the traffic over the PPTP interface from the Encryption drop down list.

  • Page 25: Wan Interface Configuration

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro WAN Interface Configuration If your ISP requires a specific MAC address, (for example, for authentication), it can be en- tered on this page. The required MAC address can be entered into the User defined field.

  • Page 26: Finishing The Internet Configuration Wizard

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Finishing the Internet Configuration Wizard Fig. I-24: Internet Configuration Wizard Summary page Click the Finish button to complete the Internet Configuration Wizard. The Quadro will then stop internal functions and apply the changes made in the Wizard. After this is complete, the Quadro will display the Confirm Settings page requesting confirmation of the changes.

  • Page 27: Step 2-A: Using Ip Lines

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Step 2-A: Using IP Lines Before starting the IP Lines specific configuration, the appropriate IP Phone (the list of SIP phones supported by Quadro is presented below) should be connected to the Quadro ei- ther through its LAN or WAN port.
  • Page 28 QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro (see Username and Password). You may use either these values or specify new ones. The Password field is checked against its strength and you may see how strong is your in- serted password right below that field.

  • Page 29: Supported Sip Phones

    Below is the list of SIP phones that are officially supported by Epygi and can be configured to work with QuadroM32x using both Plug and Play and the automatically configuration op- tions, as well as the full set of advanced features, like paging and intercom: •...

  • Page 30: Step 2-B: Using Receptionist

    Step 2-C: Configuring the E1/T1 Settings The QuadroM32x has one E1/T1 trunk available. The QuadroM32x can be connected to a PBX or to the PSTN via E1/T1 lines, using E1/T1 CAS/CCS signaling. The QuadroM32x may be connected to act as a User (default mode) if connected to directly to the PSTN or as a Network if connected to a PBX.

  • Page 31: Editing The E1/T1 Trunk

    Editing the E1/T1 Trunk Fig. I-28: Trunk Edit page Select Network as your Interface Type if your QuadroM32x is connected to a PBX, other- wise choose User. Next, you are required to enter the Signaling type (CAS or CCS), adjust the correct inter- face type (E1 or T1), and specify the requested settings of the selected interface type.

  • Page 32: Signaling Type Ccs

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Signaling Type CCS Fig. I-29: Trunk T1 Signaling Type CCS page If you selected CCS as your Signaling Type, using the Trunk link will take you to the page shown above. Here you can specify the signaling settings in more detail. Further, this page allows selection of the timeslots for signaling data and voice.
  • Page 33 QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro In the ISDN L3 Timers area, the T302 Timer text field requires the value for the T302 timer in milliseconds (digit values from 0 to 15000) and indicates the time frame system is waiting for a digit to be dialed and when timer expires, it initiates the call.
  • Page 34 QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro The Generate Progress Tone to PSTN/PBX drop-down list contains the options for send- ing progress (ring-back) tone to callers from the PSTN/PBX. The following options are available in the list: •...
  • Page 35 QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Fig. I-30: Trunk T1 Signaling Type CCS - B-Channels page Channel Selection drop down list is used to select between the Preferred and Exclusive B channel selection methods. For Preferred channel selection, the CO answers to the call request by the first available timeslot, while for Exclusive channel selection CO should feedback only by the timeslot used for the call request.

  • Page 36: Signaling Type Cas

    QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Fig. I-31: Trunk T1 Signaling Type CCS - B-Channels Edit page Signaling Type CAS Fig. I-32: Trunk T1 Signaling Type CAS page If you selected CAS as your Signaling Type on the Trunk Settings - Edit Entry page, you will get the page shown above using the Trunk link.
  • Page 37 QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro In the table below, the page lists all timeslots. To configure the timeslots, select one or more records from the table and press Edit functional button. This will open CAS Signal- ing Wizard where timeslot settings might be configured.
  • Page 38 QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro • On call acceptance – with this selection, voice will be established after call is being accepted. • On channel selection - with this selection, call will be accepted during channel selection.
  • Page 39 QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro From this page, the destination for incoming calls to be routed to can be selected and other routing settings might be configured. Route Incoming Call to drop down appears when Both incoming and outgoing calls or Incoming calls only is selected from the Allowed Call Type list and allows selecting the destination where incoming calls should be routed.
  • Page 40 QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Country drop down list is used to set the location where Quadro is located to support the correct functionality of R2 signaling. For countries absent in this list, use ITU selection.
  • Page 41 QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Dialing Delay Timeout text field is used to define a timeout (in a range from 0 to 2000 mil- liseconds) before injecting dialed digits. Timeout specially refers to R2 DTMF signaling.
  • Page 42 QuadroM32x Manual I: Installation Guide Step 2: Configuring the Quadro Fig. I-38: CAS Signaling Wizard - Receive Signal Settings page • Partial Enable – selection partially enables Group B Support with for answer rec- ognition only. This selection requires you to define transmit and receive signals. The Transmit Answer Signal parameter is defined from the drop down list on this page.

  • Page 43: Step 3: Registering On Epygi's Technical Support

    QuadroM32x Manual I: Installation Guide Step 3: Registering on Epygi’s Technical Support Step 3: Registering on Epygi’s Technical Support It is recommended that you register your Quadro on the Epygi Technical Support web page. Registration will give you access to the Technical Support Database. There, you can submit requests concerning technical problems as well as refer to the Frequently Asked Questions (FAQ) section.

  • Page 44: Appendix: Changing The Admin Password

    QuadroM32x Manual I: Installation Guide Appendix: Changing the Admin Password Appendix: Changing the Admin Password For security reasons, it is recommended that you change the default admin password. The username of the administrator (admin) cannot be changed. To change the administrator password, go to the System menu, User Rights Manage- ment.

  • Page 45: Appendix: Configuring Nat Traversal

    QuadroM32x Manual I: Installation Guide Appendix: Configuring NAT Traversal Appendix: Configuring NAT Traversal NAT or Network Address Translation is a common feature used to expand the use of con- nected PCs and other networked devices without having to use multiple global Internet public IP addresses.
  • Page 46 QuadroM32x Manual I: Installation Guide Appendix: Configuring NAT Traversal Fig. I-42: NAT Traversal Settings – General Settings Go to SIP Parameters page. Fig. I-43: NAT Traversal Settings - SIP Parameters Select Use Manual NAT Traversal and enter the WAN IP address of the router into the Mapped Host text field.

  • Page 47: Appendix: Registering On Epygi's Sip Server

    QuadroM32x Manual I: Installation Guide Appendix: Registering on Epygi’s SIP Server Appendix: Registering on Epygi’s SIP Server You may login directly to Epygi’s SIP Server if you have registered your Quadro at Epygi’s Technical Support Center. If you have not registered with Epygi Technical Support, you cannot login to the Epygi SIP Server.
  • Page 48 QuadroM32x Manual I: Installation Guide Appendix: Registering on Epygi’s SIP Server Fig. I-47: SIP Services Add New Extension page The Authentication password validates the entry and must match the password entered on the Quadro later. Make sure to record the name, Authentication Password and SIP ex- tension number for entry into the Quadro later.
  • Page 49 QuadroM32x Manual I: Installation Guide Appendix: Registering on Epygi SIP Server Configuring Quadro Extensions Once the SIP server has the created extensions with the user information, create these ex- tensions in the Quadro devices. Once they are entered in the Quadro, they will be regis- tered and can then be used.
  • Page 50 QuadroM32x Manual I: Installation Guide Appendix: Registering on Epygi SIP Server Fig. I-51: Extensions Management - Edit Entry – SIP Settings page • Enter the SIP registration number displayed in the column Ext# into the text field Reg- istration User Name.

  • Page 51: Appendix: Checking The Connections

    QuadroM32x Manual I: Installation Guide Appendix: Checking the Connections Appendix: Checking the Connections If the system doesn’t seem to be working properly, even when all the cables are connected properly, it may be helpful to Start Network Diagnostics: The WAN link, IP configuration, gateway, DNS server, and STUN-NAT will all be checked.
  • Page 52 QuadroM32x Manual I: Installation Guide Appendix: Checking the Connections If diagnostics are successful, but you are still unable to place a call to 899# then check the SIP registration status. Open the SIP Registration Status page using the Quadro management System menu item Status.
  • Page 53 QuadroM32x Manual I: Installation Guide Appendix: Checking the Connections If you are unable to resolve your problems, please send us a technical support request on the Support section of http://www.epygi.com/. Please prepare a system log file and at- tach it to your request.

  • Page 54: Appendix: Pin Assignment Of E1/T1

    QuadroM32x Manual I: Installation Guide Appendix: Checking the Connections Appendix: Pin Assignment of E1/T1 Signal RXRING RXTIP N.C. TXRING TXTIP N.C. N.C. N.C. Fig. I-55: Pin Assignment of E1/T1 QuadroM32x; (SW Version 5.2.x)
  • Page 55 QuadroM32x Manual I: Installation Guide Appendix: Checking the Connections QIG-QUADRO-09-25 QuadroM32x; (SW Version 5.2.x)

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