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Table of Contents
Summary of Contents for ORANGE 8028
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Page 1: User Manual
User manual 8028/8029/8038/8039/8068 e-diatonis CE/S/M/L R100 8AL90894ZUABed01... - Page 2 Recommendations on the management of password (or personal code) of your phone When connected to an external public network your e-diatonis IPBX can be subject to malicious attacks. A simple way of protecting against attack is to change your passwords regularly as you do for your PCs.
- Page 3 Introduction Thank you for choosing an Orange Business Services phone. This model offers enhanced ergonomical features for more effective communication. This document describes the services offered by the following sets: 8068 8039 8038 8029 8028 The label and icons displayed on the phone depends on the type of the set.
- Page 4 1 GETTING TO KNOW YOUR TELEPHONE 1.1 8068 B ® / 8068 LUETOOTH 1.2 8038/8039 1.3 8028/8029 1.4 C ONNECTIVITIES 1.5 W ELCOME SCREENS 1.6 N AVIGATION 1.7 S TATUS ICONS ALL ICONS 1.8 P ERMANENT FEATURES KEYS 1.9 A LPHABETIC KEYBOARD 1.10 A...
- Page 5 3 DURING A CONVERSATION 3.1 M AKING A SECOND CALL DURING A CONVERSATION 3.2 A NSWERING A SECOND CALL DURING A CONVERSATION 3.3 S WITCHING BETWEEN CALLS ROKER CALL 3.4 T RANSFERRING A CALL 3.5 T RANSFER A CALL TO A VOICE MAIL 3.6 T HREE WAY CONFERENCE WITH INTERNAL AND...
- Page 6 8.2 C USTOMIZING YOUR VOICE GREETING 8.3 M ODIFYING YOUR PERSONAL CODE 8.4 A DJUSTING THE AUDIO FUNCTIONS 8.5 A (8028/8029/8038/8039 P DJUSTING THE CONTRAST OF THE DISPLAY REMIUM ESKPHONE 8.6 S ELECTING THE WELCOME PAGE 8.7 S ELECTING LANGUAGE 8.8 P...
- Page 7 9 ACD: AGENT SET / SUPERVISOR STATION 9.1 A GENT SET 9.2 O ) – A PEN AN AGENT SESSION LOGIN GENT SET 9.3 ACD – A APPLICATION WELCOME SCREEN GENT SET 9.4 T HE FOUR OPERATING STATUSES OF THE AGENT SET 9.5 C –...
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Page 8: Getting To Know Your Telephone
1 Getting to know your telephone 1.1 8068 Bluetooth® / 8068 A Bluetooth® handset for Flashing blue: incoming call Arrival of a new call optimized Flashing orange: alarm communication. A wired handset is also available and Colorscreen can replace the ... -
Page 9: C Onnectivities
An adjustable and stable foot 1.4 Connectivities Description of the connectors 8029 / 8039 8068 / 8038 / 8028 1 RJ 11 connector for external ringer and Add-on module connector (SATA type). audio active envelop indicator 1 RJ 11 connector for external ringer Add-on module connector (SATA type). -
Page 10: W Elcome Screens
Perso o Info 8068 8038/8039 8028/8029 Menu page: Contains all features and applications accessible by pressing the label of the desired feature or application From this page, it is possible to adjust the ringer volume, program the time of an appointment, lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling back one of the last numbers or intercepting calls. -
Page 11: N Avigation
1.6 Navigation OK key: Used to validate your choices and options while programming or configuring Left-right navigator: Used to move from one page to another and display information about current calls (call in progress, calls on hold, incoming call). Up-down navigator: Used to scroll through the content of a page. Back/Exit key Use this key to go back to the previous step. -
Page 12: A Lphabetic Keyboard
Programmable keys (F1 and F2 keys).Lit when the function associated with the key is activated. A service or a direct call can be associated to these keys. Redial key: to access the 'Redial' feature. Last number redial (short press) Call back on the last 10 number dialed (long press) Guide key: Used to obtain information on functions of the “menu“... -
Page 13: Add-On Module
1.10 Add-on module Flashing blue: incoming call Installation Premium Add-on 10 keys modules 1. Remove the protection of the dedicated compartment behind the set 2. Insert the add-on correctly in the compartment 3. Plug the provided cord into the dedicated socket behind your set 4. -
Page 14: C All Management Screen
1.11 Call management screen Incoming call icon Call in progress ,Call on hold , … Incoming call and conversation presentation screen 8068 8038 Soft keys: actions available depending on the call status Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call). -
Page 15: B Luetooth ® W Ireless Handset
Blinking green: in communication Green steady: handset charging Orange flashing: battery charge low or handset outside coverage zone Orange steady: malfunction Installing or replacing the Bluetooth® handset battery Lift up the battery cover Slide out the battery holding part The battery recharges when the Bluetooth®... -
Page 16: Using Your Telephone
2 Using your telephone 2.1 Messaging portal The messaging portal allows you to access and manage features such as the call log, instant messaging and voice messages. When there is a new event (new log, new instant message or new voice message) the message key blinks blue. -
Page 17: Making A Call
Configure access to the messaging portal The system default setting requires you to enter a password to access the messaging portal features. You can change the setting so that you don't have to enter a password each time you want to access the messaging portal features. -
Page 18: R Eceiving A Call
2.3 Receiving a call Use one of the following: Lift the receiver Press the on-hook/off-hook key of the Bluetooth® device (Bluetooth® Wireless handset) Hands free Press the key next to the incoming call icon 2.4 Using the telephone in “Hands free“ mode Terminal idle: ... -
Page 19: M Ake Calls Via Your Programmed Call Keys
Call your contact using the company phone number Press the key associated with the company phone number Call your contact using another phone number (via contact card): Press the softkey associated with the contact name: The contact card opens and displays information about the contact: last name and first name, several phone numbers (Office, mobile, home), email address, instant message address and the company name. -
Page 20: R Edialing
2.9 Redialing Redialing the last number dialed (redial) (short press) Last number redial Call back on the last 10 number dialed (long press) Select the number to redial from the last 50 dialed numbers Start the call You can also access this feature through the menu: ... - Page 21 All calls are displayed with an icon giving information on the type of call. For 8068: Answered incoming calls Answered outgoing calls Unanswered outgoing calls Unanswered incoming calls For 8039/8038/8029/8028: Answered outgoing calls Answered incoming calls Unanswered outgoing calls Unanswered incoming calls ...
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Page 22: R Equesting Automatic Callback If Internal Number Is Busy
Acknowledge all missed calls: Press the associated softkey. Press the associated softkey. All missed calls are acknowledged. Delete all call logs: Press the associated softkey. Press the associated softkey. Press to confirm. All call logs are deleted. 2.11 Requesting automatic callback if internal number is busy ... -
Page 23: S Ending Dtmf Signals
2.14 Sending DTMF signals During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a remotely consulted answering machine. By default during a communication, your telephone is configured to send codes in voice frequency: enter these codes directly using the keys on your telephone. -
Page 24: A Nswering With An Instant Message
Sending an instant message using the phone number Access the messaging portal Send IM Enter your contact's phone number Access instant message writing mode. Write the instant message to send. Send the instant message. Status of the instant messages Once the instant message has been sent, the message is stored in the “Sent”... -
Page 25: C Onsulting Instant Messages
Answering a voice message Access the messaging portal Select the voicemail feature by pressing the associated softkey. Using the left and right navigation keys, access one of the following tabs: new voice messages or all voice messages. ... - Page 26 Acknowledge new instant messages Once a new instant message is read, it is automatically acknowledged. However, you can acknowledge all new instant messages without reading them. Press the associated softkey. Press the associated softkey. All new instant messages are acknowledged Delete instant messages When consulting the instant messages, you can choose to delete the messages stored in the following tabs: new, sent, received or all messages.
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Page 27: During A Conversation
3 During a conversation 3.1 Making a second call during a conversation During a conversation Use one of the following: Dial directly the number for your call. Name of second caller. New call Number of second caller ... -
Page 28: A Nswering A Second Call During A Conversation
3.2 Answering a second call during a conversation During a conversation, another person is trying to call you. The name or number of the caller is displayed for a few seconds Use one of the following methods to answer the displayed call o Line key for which icon is flashing o Answer ... -
Page 29: T Ransfer A Call To A Voice Mail
3.5 Transfer a call to a voice mail During the call, you want to transfer your caller to the voice mailbox of another caller TransferVMU Number of second caller 3.6 Three-way conference with internal and/or external callers (conference) ... -
Page 30: P Lacing An Outside Call On Hold ( Parking )
3.8 Placing an outside call on hold (parking) You can place an outside call on hold and recover the call on another telephone: During a conversation Park call To recover the parked call: Reach the “Menu“ page ... -
Page 31: Meet Me " Conference
4 “Meet me “ conference The “Meet me “ function is used to set up a conference with a maximum of 6 persons: the “master “ of the conference (who has the rights for initiating the conference) and the participants (maximum of 5) who meet for the conference. -
Page 32: Sharing
5 Sharing 5.1 Receiving supervised call ringing To receive the special ringing for calls to another number: Supervised call ringing programmed key Same key to cancel 5.2 Answering the general bell When the operator is absent, outside calls to the operator are indicated by a general bell. To answer: ... -
Page 33: O Utside Calls To The Operator Will Ring On Your Telephone And You Can Answer The Call
5.5 Outside calls to the operator will ring on your telephone and you can answer the call: Operator help programmed key Your telephone will ring at the same time as the switchboard Same key to cancel Calls to the switchboard: Calls to the switchboard will ring on your telephone ... -
Page 34: C Alling A Caller On His / Her Loudspeaker
5.9 Calling a caller on his/her loudspeaker Your internal caller does not answer. If authorised, you can remotely activate your caller’s phone: Your caller does not reply Interphony You are connected to the loudspeaker on your caller’s phone (if he/she has the hands free function) 5.10 Send a voice message copy ... -
Page 35: B Roadcasting A Message On The Loudspeakers Of A Station Group
5.12 Broadcasting a message on the loudspeakers of a station group A message not requiring an answer can be broadcasted on the loudspeakers within your broadcast group: Off hook Number of broadcast group Speak, you have 20 seconds ... -
Page 36: Keep In Touch
6 Keep in touch 6.1 Selecting calls to be forwarded When a forward is applied, you can select the types of call to be forwarded: outside, internal, all. Ext/Int Select the type of Out/Int call type of call forwarded is displayed ... -
Page 37: A Ctivatedisable The Personal Assistant
Display name of sender, with date, time and ranking of message Play Listen to message Clear Erase message Call Call back sender of message Sendcopy Copy message Send IM Send an instant message Acknowledge all new voice messages Once you start listening to a voice message, the message is automatically acknowledged. -
Page 38: F Orwarding Your Calls From The Receiving Terminal ("F Ollow Me ")
6.8 Forwarding your calls from the receiving terminal (“Follow me“) You wish to receive your calls in your present location: Use the “Follow me“ function. Followme Dial your extension number Forward is acknowledged If you have a key programmed with this feature, you can access the feature directly ... -
Page 39: Do Not Disturb
6.13 Do not disturb You can make your terminal temporarily unavailable for all calls. DoNotDisturb Forward is acknowledged Callers wishing to contact you will see the “Do Not Disturb“ message displayed on their sets when they try to call. 6.14 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. -
Page 40: Consulting Written Messages
Sending a new message NewMsg Write your message 6.15 Consulting written messages The light indicates that messages have been received. Number of messages received ReadTxtMsg Displays the sender’s message on the screen Readmore Displays the rest of the message and the date and time it was left ... -
Page 41: Managing Your Charges
7 Managing your charges 7.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. Reach the “Menu“ page Settings My services Consultation Additional services Business account code ... -
Page 42: Programming Your Telephone
8 Programming your telephone 8.1 Initializing your voice mailbox Light flashes Enter your personal code then record your name according to voice guide instructions Your personal code is used to access your voice mailbox and to lock your telephone. Your password has 6 digits. -
Page 43: Adjusting The Audio Functions
8.4 Adjusting the audio functions Reach the “Menu“ page Settings Phone Ringing Choose the tune Int Melody /Ext Melody The tune must be chosen for external and internal calls Select the melody of your choice (16 tunes) ... -
Page 44: Selecting Language
8.5 Adjusting the contrast of the display (8028/8029/8038/8039 Premium Deskphone) Reach the “Menu“ page Settings Phone Contrast Screen Keys Increase or reduce the brightness of the screen or keys (of the extension unit) by pressing consecutively on the corresponding keys 8.6 Selecting the welcome page... - Page 45 Select the key to delete Clear 8.12 Programming direct call keys (8028/8029 Premium Deskphone) The phones have four programmable keys with Leds and paper labels. Led behavior may differ depending on the system configuration. For more information, contact your installer or administrator.
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Page 46: Programming An Appointment Reminder
8.13 Deleting direct call keys (8028/8029 Premium Deskphone) Select the key to delete Clear 8.14 Programming an appointment reminder You can set the time of a temporary reminder (one within 24 hours) or a permanent reminder (every day at the same time) ... -
Page 47: Configuring The Audio Jack Of Your Telephone
With the handset turned off, press the 2 Bluetooth® handset keys at the same time (long press) You will hear a 3 note signal and the LED will flash green and orange alternately Searching for Bluetooth® equipment. Wait for the detected equipment type and address to be displayed ... - Page 48 Just off-hook/on-hook the Bluetooth® handset 8.21 Installing a Bluetooth® Wireless Technology headset (matching) A multi-point Bluetooth headset can be provided by Orange Business Services. This headset can be matched to your mobile phone and other communication devices at the same time.
- Page 49 8.22 Using a Bluetooth® Wireless Technology headset Refer to the user documentation supplied with the headset. 8.23 Deleting an accessory (headset, handset, etc.): Bluetooth® Wireless Technology Reach the “Menu“ page Settings Phone Bluetooth Mydevices Display of the different equipment matched ...
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Page 50: Agent Set
9 ACD: Agent set / Supervisor station 9.1 Agent set A call center solution allows optimum distribution of calls to agents according to their availability and skills. 9.2 Open an agent session (login) – Agent set Select the ACD application ... -
Page 51: The Four Operating Statuses Of The Agent Set
The agent can change the operating status directly by entering codes (on all sets), by pressing the function keys on the set (8028 Premium Deskphone, 8029 Premium Deskphone, 8038 Premium Deskphone, 8039 Premium Deskphone and 8068 Premium Deskphone), or using the Agent Assistant agent software on PC (if available). -
Page 52: Supervisor Station
A supervisor can consult the messages left in the voice mailboxes of the call centre groups (maximum 8 groups) using the function keys on a 8028 Premium Deskphone, 8029 Premium Deskphone, 8038 Premium Deskphone, 8039 Premium Deskphone or 8068 Premium Deskphone. -
Page 53: Guarantee And Clauses
10 Guarantee and clauses 10.1 Safety Instructions Changes or modifications to the equipment not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Magnets could affect the functioning of pacemakers and implanted heart defibrillators. Keep a safe distance between your pacemaker or implant defibrillator and the handset which includes magnetic elements: 4 centimeters (1,6 inches) at least ... - Page 54 10.2 "EC" declaration of compliance We, FRANCE TELECOM 78 rue Olivier de Serres 75505 PARIS Cedex 15 declare that the productmentioned in this note, conformto the following European Directives and Directives and European Standards: Radio and Telecommunication Terminal Equipment Directive 99/5/EEC.
- Page 55 8 a.m to 8 p.m (except bank holidays) France Télécom 78, rue Olivier de Serres - 75505 Paris Cedex 15 S.A. au capital de 10 595 541 532 € - 380 129 866 - RCS Paris Notre site internet : http://www.orange-business.com...
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