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Settings
Calls are not connected
• E nsure that you have accessed the right cellular network.
• E nsure that you have not set call barring for the phone number you are dialling.
• E nsure that you have not set call barring for the incoming phone number.
Others cannot hear you speaking on a call
• E nsure that you are not covering the built-in microphone.
• E nsure that the microphone is close to your mouth.
• I f using a headset, ensure that it is properly connected.
Sound echoes during a call
Adjust the volume by pressing the Volume key or move to another area.
A cellular network or the Internet is often disconnected or audio quality is
poor
• E nsure that you are not blocking the device's internal antenna.
• W hen you are in areas with weak signals or poor reception, you may lose reception. You
may have connectivity problems due to issues with the service provider's base station.
Move to another area and try again.
• W hen using the device while moving, wireless network services may be disabled due to
issues with the service provider's network.
The battery icon is empty
Your battery is low. Charge the battery.
The battery does not charge properly (For Samsung-approved chargers)
• E nsure that the charger is connected properly.
• V isit a Samsung Service Centre and have the battery replaced.
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