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Troubleshooting Guide
PROBLEMS
Motor doesn't start or
blades don't rotate.
Food is unevenly chopped.
Food is chopped too finely or
is too watery.
Food collects on the sides of
the Nutri Ninja
cup.
®
Snow from ice cannot be
achieved.
To purchase replacement parts, please visit our website: www.ninjakitchen.com
1-877-646-5288
9
POSSIBLE REASONS & SOLUTIONS
•
Make sure the Nutri Ninja
•
Check that the plug is securely inserted into the electrical outlet.
•
Check fuse or breaker in your home. Replace fuse/reset breaker.
•
Check that the inside of the Power Pod is clean and there is no food blocking
the connection between Power Pod and Nutri Ninja
•
There is too much food in the container. Unplug the Power Pod. Remove
some food and try again.
•
The unit has overheated. Unplug and wait approximately 15 minutes before
using again.
•
Either too much food is being chopped at one time, or the pieces are not
small enough. Try cutting the food into smaller pieces of even size and
processing smaller amounts per batch.
•
Adjust pulse duration or pulse time.
•
The food has been overprocessed. Use brief pulses or process for a shorter
time. Let blades stop completely between pulses.
•
Too much food is being processed at one time. Turn the Power Pod off. When
the blades stop rotating, remove the cup from the Power Pod. Remove some
of the food being processed.
•
Do not use ice that has been sitting out or has started to melt.
•
Be sure to use short pulses in the beginning to break up large pieces.
or contact customer service: 1-877-646-5288.
cup is securely placed onto Power Pod.
®
®
cup.
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