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Panasonic KX-FG2451 Operating Instructions Manual

Panasonic 2.4 ghz cordless phone system with fax and copier
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FOR FAX ADVANTAGE ASSISTANCE:
— REFER TO
www.panasonic.com/helpfax
for customers in the U.S.A. or Puerto
Rico
— E-MAIL TO
consumer_fax@us.panasonic.com
for customers in the U.S.A. or Puerto
Rico
— PHONE CALL
1-800-HELP-FAX (1-800-435-7329)

Operating Instructions

2.4 GHz Cordless Phone System
Model No.
Please read these Operating
Instructions before using the unit
and save for future reference.
Charge the battery for about
6 hours before initial use.
This unit is compatible with
Caller ID. To use this feature,
you must subscribe to the
appropriate service of your
service provider.
This model is designed to be
used only in the U.S.A.
with FAX and Copier
KX-FG2451

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Summary of Contents for Panasonic KX-FG2451

  • Page 1: Operating Instructions

    U.S.A. or Puerto Rico — PHONE CALL 1-800-HELP-FAX (1-800-435-7329) Operating Instructions 2.4 GHz Cordless Phone System KX-FG2451 Model No. Please read these Operating Instructions before using the unit and save for future reference. Charge the battery for about 6 hours before initial use.
  • Page 2 L All other trademarks identified herein are the property of their respective owners. Copyright: L This material is copyrighted by Panasonic Communications Co., Ltd., and may be reproduced for internal use only. All other reproduction, in whole or in part, is prohibited without the written consent of Panasonic Communications Co., Ltd.

  • Page 3: Important Information

    Important Information Safety Instructions 1For assistance, please visit http://www.panasonic.com/consumersupport Important safety instructions When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. 1. Read and understand all instructions.
  • Page 4 L Operating near 2.4 GHz electrical appliances may cause interference. Move away from the electrical appliances. Routine care L Wipe the outer surface of the unit with a soft cloth. Do not use benzine, thinner, or any abrasive powder. For assistance, please visit http://www.panasonic.com/consumersupport...

  • Page 5: Table Of Contents

    1. Introduction and Installation 1. Table of Contents Accessories Included accessories... 7 Accessory information ... 7 Finding the Controls Button descriptions of the base unit ... 8 Button descriptions of the cordless handset.. 9 Overview ... 10 Installation Ink film ... 11 Paper tray ...
  • Page 6 Table of Contents 9. Option Cordless handset Registration Re-registering the cordless handset... 52 10.Help Error Messages 10.1 Error messages – Reports ... 53 10.2 Error messages – Display ... 54 Troubleshooting 10.3 When a function does not work, check here 56 11.Maintenance Jams 11.1 Recording paper jams ...

  • Page 7: Introduction And Installation 4. Fax

    1 Introduction and Installation 1For assistance, please visit http://www.panasonic.com/consumersupport Accessories 1.1 Included accessories 1 Telephone line cord 2 Cordless handset (PFJA02B002Y) 3 Battery 4 Paper tray (HHR-P105) (PFKS1147Z1) 5 Paper support 6 Starter ink film (PFUS1704Z) (10 meters long) 7 Operating instructions...

  • Page 8: Button Descriptions Of The Base Unit

    L To print helpful information for reference purposes (page 16). {MENU} L To start or exit programming. For assistance, please visit http://www.panasonic.com/consumersupport {PHONEBOOK}{VOLUME} L To adjust volume (page 17). L To search for a stored item (page 23, 30). {SET} L To store a setting during programming.

  • Page 9: Button Descriptions Of The Cordless Handset

    L To stop an operation or programming. {MUTE}{CLEAR} L To mute your voice during a conversation. Press again to resume the conversation. For assistance, please visit http://www.panasonic.com/consumersupport L To erase a character/number (page 22). Press and hold to erase all characters/numbers. {HOLD}{INTERCOM} L To make/answer intercom calls (page 28).

  • Page 10: Overview

    Document entrance l Document exit m Speaker n Green button (Back cover release button) o Back cover Removing the shipping tape For assistance, please visit http://www.panasonic.com/consumersupport 1.5.2 Cordless handset 1 Antenna 2 Ringer indicator Message indicator 3 Receiver 4 Microphone...

  • Page 11: Ink Film

    (3). L The ink film is safe to touch and will not rub off on your hands like carbon paper. For assistance, please visit http://www.panasonic.com/consumersupport 1. Introduction and Installation L Make sure the blue gear (2) and white gear (3) are installed as shown.

  • Page 12: Paper Tray

    Close the back cover securely by pushing down on the dotted area at both ends (7). Close the front cover securely. For assistance, please visit http://www.panasonic.com/consumersupport 1.7 Paper tray Pull up the metal recording paper guide (1), then install the paper tray (2).

  • Page 13: Paper Support

    1.8 Paper support Hold open the paper support (1), then insert the ends into the holes on the paper tray (2). For assistance, please visit http://www.panasonic.com/consumersupport 1. Introduction and Installation 1.9 Recording paper The unit can hold up to 20 sheets of 60 g/m (16 lb.

  • Page 14: Battery Installation / Replacement

    (2). Replacement: Replace the old battery with a new one. Important: Please use only a Panasonic battery. See page 7 for accessory information. Close the battery cover. Attention: A nickel metal hydride battery that is recyclable powers the product you have purchased.

  • Page 15: Preparation

    Connections and Setup 2 Preparation 2For assistance, please visit http://www.panasonic.com/consumersupport 2.1 Connections Caution: L When you operate this product, the power outlet should be near the product and easily accessible. 2.1.1 Base unit 1 Telephone line cord L Connect to a single telephone line jack (RJ11).

  • Page 16: Quick Setup

    L If you do not wish to print it, press {STOP}. Press {1} to {4} to display the desired setting. i {SET} i {MENU} For assistance, please visit http://www.panasonic.com/consumersupport Help Button 2.4 Base unit help function The unit contains helpful information on the following...

  • Page 17: Volume

    45). Cordless handset receiver volume While using the receiver, press {V} or {^}. Speaker volume While using the speakerphone, press {V} or {^}. For assistance, please visit http://www.panasonic.com/consumersupport 2.6 Adjusting base unit volume {SET} {A}{B} Ringer volume While the unit is idle, press {A} or {B}.

  • Page 18: Date And Time

    L You can turn this feature OFF (feature #33 on page 47). For assistance, please visit http://www.panasonic.com/consumersupport 2.8 Your logo You can program your logo (name, company name, etc.) so that it appears on the top of each page sent.

  • Page 19: Your Fax Number

    L To erase all of the characters, press and hold {STOP}. For assistance, please visit http://www.panasonic.com/consumersupport 2.9 Your fax number You can program your fax number so that it appears on the top of each page sent.

  • Page 20: Telephone

    3. Telephone 3 Telephone Making and Answering Calls 3.1 Making phone calls 3.1.1 With the cordless handset {TALK} {^}{V} {MENU} {SP-PHONE} {OFF} {MUTE}{CLEAR} {REDIAL} {HOLD} Lift the cordless handset and press {TALK}. L To make hands-free phone calls, press {SP- PHONE}.

  • Page 21: Answering Phone Calls

    3.1.2 With the base unit {LOCATOR} {MUTE} {SP-PHONE} {SP-PHONE} Dial the telephone number. To hang up, press {SP-PHONE}. Note: L To switch to the cordless handset while using the base unit speakerphone: – If the cordless handset is off the base unit, press {TALK} or {SP-PHONE}.

  • Page 22: Storing Names And Telephone Numbers Into The Phonebook

    3. Telephone Automatic Dialing 3.3 Storing names and telephone numbers into the phonebook The base unit and cordless handset provide a phonebook (50 items each). L Items stored in the phonebook can be copied between the base unit and the cordless handset (page 24).

  • Page 23: Editing A Stored Item

    L To search for symbols, press {1}, {*} or {#}. 3. Press {V} repeatedly to display “LISA”. L To stop the search, press {OFF}. L To dial the displayed number, press {TALK}, {SP-PHONE} or {Call} (soft key). Chain dial feature You can dial a combination of phonebook items during the same call.

  • Page 24: One Touch Dial (Base Unit Only)

    3. Telephone 3.7 One touch dial (Base unit only) Base unit dial keys {1} to {9} can each be used as a one touch dial key, allowing you to dial a number from the base unit’s phonebook by simply pressing a dial key. 3.7.1 Assigning an item to a one touch dial {PHONEBOOK} Press {A} or {B} repeatedly to display the desired...

  • Page 25: Caller Id

    Caller ID 3.9 Caller ID service This unit is compatible with the Caller ID service offered by your local telephone company. To use this unit’s Caller ID features, you must subscribe to a Caller ID service. Make sure the following ring count is set to 2 or more rings beforehand.

  • Page 26: Caller Id Number Auto Edit Feature

    3. Telephone 3.10.2 With the base unit {SP-PHONE} {A}{B} {CALLER ID} Press {B} to search from the recently received caller information. L If you press {A}, the display order will be reversed. Press {SP-PHONE} to return the call. L To send a fax, insert the document FACE DOWN and press {FAX START}.

  • Page 27: Erasing Caller Information

    3.12 Erasing caller information 3.12.1 Erasing all caller information With the cordless handset Press {V} or {^} to display “Caller list”. i {All erase} (soft key) L To cancel erasing, press {No} (soft key), then {OFF}. {Yes} (soft key) With the base unit Press {MENU} repeatedly to display “CALLER SETUP”.

  • Page 28: Intercom

    3. Telephone Other Features 3.14 Intercom Intercom calls can be made between the cordless handset and the base unit. 3.14.1 Making intercom calls With the cordless handset {INTERCOM} L The base unit will beep (be paged) for 1 minute. L To stop paging, press {OFF}. When the paged party answers, talk into the cordless handset.

  • Page 29: Sending A Fax Manually

    Sending Faxes 4 Fax 4.1 Sending a fax manually {HELP} {SET} {A}{B} {FAX START} {SP-PHONE} Adjust the width of the document guides (1) to fit the actual size of the document. Insert the document (up to 10 pages) FACE DOWN until a single beep is heard and the unit grasps the document.

  • Page 30: Document Requirements

    4. Fax 4.2 Document requirements Minimum document size 128 mm (5") Maximum document size 216 mm ") Effective scanning area L Shaded area will be scanned. 4 mm 208 mm(8 ") 216 mm(8 ") Document weight L Single sheet: 45 g/m to 90 g/m (12 lb.

  • Page 31: Broadcast Transmission

    4.4 Broadcast transmission By storing the base unit’s phonebook items (page 22) into the broadcast memory, you can send the same document to multiple parties (up to 20). Your programmed items will remain in the broadcast memory, allowing frequent re-use. 4.4.1 Programming items into the broadcast memory Press {MENU} repeatedly to display “BROADCAST...

  • Page 32: Selecting The Way To Use Your Fax Machine

    4. Fax Receiving Faxes 4.5 Selecting the way to use your fax machine Depending on your situation, select the way you prefer to use your fax machine. – Use as a telephone answering machine and/or fax (TAM/FAX mode) – Use only as a fax (FAX ONLY mode) –...

  • Page 33: Receiving A Fax Manually - Auto Answer Off

    4.6 Receiving a fax manually – Auto answer OFF Note: L By default, the unit reduces the size of the received document to 92% when printing (See feature #36 on page 47 for details). 4.6.1 Activating TEL mode Set the fax machine to TEL mode by pressing {AUTO ANSWER} repeatedly to display “TEL MODE”.

  • Page 34: Receiving A Fax Automatically - Auto Answer

    4. Fax 4.7 Receiving a fax automatically – Auto answer ON Note: L By default, the unit reduces the size of the received document to 92% when printing (See feature #36 on page 47 for details). 4.7.1 Activating TAM/FAX mode (Telephone Answering Machine/Fax mode) Make sure feature #77 is set to “TAM/FAX”...

  • Page 35: Junk Fax Prohibitor (Preventing Fax Reception From Undesired Callers)

    4.8 Junk fax prohibitor (preventing fax reception from undesired callers) If you subscribe to Caller ID service (page 25), this feature prevents fax reception from calls that do not show caller information. Additionally, the fax machine will not accept faxes originated from numbers that match the ones on a programmable junk fax prohibitor list.

  • Page 36: Distinctive Ring

    5. Distinctive Ring 5 Distinctive Ring Distinctive Ring 5.1 Distinctive Ring service When a call is made to one of your phone numbers, the telephone company sends a ring pattern to your telephone line to indicate which number the call is intended for.

  • Page 37: Copy

    6 Copy Copying 6.1 Making a copy {A}{B}{>} {START} {COPY} Adjust the width of the document guides (1) to fit the actual size of the document. Insert the document (up to 10 pages) FACE DOWN until a single beep is heard and the unit grasps the document.
  • Page 38 6. Copy 5. Press {A} or {B} repeatedly to display “COLLATE ON”. i {START} Example: Making 2 copies of a 4-page original document Collated pages Uncollated pages Note: L The unit will store the documents into memory while collating the copies. If memory becomes full while storing, the unit will only print out the stored pages.

  • Page 39: Answering Machine

    7 Answering Machine Greeting 7.1 Recording your greeting message The unit has a pre-recorded greeting message for TAM/FAX mode. If you record your own greeting message, it will be played instead of the pre-recorded greeting message when a call is received. The maximum recording time of your greeting message is either 16 seconds (default) or 60 seconds.

  • Page 40: Listening To Recorded Messages Using The Base Unit

    7. Answering Machine Incoming Messages 7.2 Listening to recorded messages using the base unit When the unit has recorded new voice messages: – The {AUTO ANSWER} indicator will flash when auto answer is turned ON. – The total number of recorded messages will flash on the base unit display.

  • Page 41: Leaving A Message For Others Or Yourself

    7.3.2 Useful features during playback To repeat a message Press {1} or {<} while listening to the message. L If pressed the first 5 seconds of a message, the previous message will be played. To skip a message Press {2} or {>} to play the next message. To playback new messages Press {4}.

  • Page 42: Remote Operation

    7. Answering Machine Remote Operation 7.5 Operating from a remote location Important: L Program the remote operation ID beforehand (feature #11 or feature 063 on page 45). L Set the unit to TAM/FAX mode before going out (page 34). L Use a touch tone telephone for remote operations.

  • Page 43: Programmable Features

    8 Programmable Features Features (Base unit) 8.1 Base unit programming {MENU} {SET} {MENU} Press {#} and the 2-digit code. Press the desired command to display the desired setting. L This step may be slightly different depending on the feature. {SET} To exit programming, press {MENU}.

  • Page 44: Basic Features

    8. Programmable Features 8.3 Basic features *1 When this setting is changed using the base unit, the setting for the cordless handset will also be changed, and vice versa. Feature Feature code {#}{0}{0} Setting the quick setup {#}{0}{1} Setting the date and time {#}{0}{2} Setting your logo...
  • Page 45 Feature Feature code Setting the remote Base unit: {#}{1}{1} operation ID Cordless handset: {0}{6}{3} Setting the dialing Base unit: {#}{1}{3} mode Cordless handset: {0}{5}{1} {#}{1}{6} Setting the recording paper size Setting the ringer tone Base unit: {#}{1}{7} for outside calls Cordless handset: {1}{2}...

  • Page 46: Advanced Features

    8. Programmable Features 8.4 Advanced features *1 When this setting is changed using the base unit, the setting for the cordless handset will also be changed, and vice versa. Feature Feature code {#}{2}{2} Setting the journal report to print automatically {#}{2}{3} Sending documents overseas...
  • Page 47 Feature Feature code {#}{3}{2} Setting the ring pattern for fax (Distinctive Ring feature) {#}{3}{3} Setting the time adjustment {#}{3}{4} Setting the quick scan {#}{3}{6} Receiving oversized documents 8. Programmable Features Selection {1} “A” {2} “B” {3} “C” {4} “D” {5} “B-D” (default) See page 36 for details.
  • Page 48 8. Programmable Features Feature Feature code Changing the LCD Base unit: {#}{3}{9} display contrast Cordless handset: {0}{1} {#}{4}{1} Changing the fax activation code {#}{4}{4} Setting the memory reception alert {#}{4}{6} Setting friendly reception {#}{4}{7} Setting the fax voice guidance {#}{5}{4} Changing the recording time for your TAM/FAX greeting message...
  • Page 49 Feature Feature code Setting flash time Base unit: {#}{7}{2} Cordless handset: {0}{5}{2} Setting the Caller ID Base unit: {#}{7}{5} number auto edit feature Cordless handset: {0}{4} {#}{7}{6} Setting the connecting tone {#}{7}{7} Changing the receiving mode in the AUTO ANSWER setting 8.

  • Page 50: Other Features (Cordless Handset Only)

    1. {MENU} i Press {V} or {^} repeatedly to display “Customer support”. i {Select} (soft key) L “www.panasonic.com/support” will be displayed. 2. {OFF} You can select whether or not key tones are heard when keys are pressed. Includes confirmation tones and error tones.

  • Page 51: Cordless Handset Registration

    Feature Feature code {0}{#} Setting the message alert {0}{0} Registering the cordless handset 8. Programmable Features Selection You can select whether or not the message indicator on the cordless handset will flash when new messages have been recorded (page 40). {0} “Off”...

  • Page 52: Re-Registering The Cordless Handset

    9. Option Cordless handset Registration 9 Option 9.1 Re-registering the cordless handset The included cordless handset and base unit are preregistered. If for some reason the cordless handset is not registered to the base unit, register the cordless handset. Important: L Make sure the base unit and the cordless handset are near each other and not being used.

  • Page 53: Help

    ERROR-NOT YOUR UNIT JUNK FAX PROH. REJECT MEMORY FULL NO DOCUMENT OTHER FAX NOT RESPONDING PRESSED THE STOP KEY For assistance, please visit http://www.panasonic.com/consumersupport Code Cause & Solution L A transmission or reception error occurred. Try 40-42 46-72 again or check with the other party.

  • Page 54: Error Messages - Display

    “www.panasonic.com/kx- fa91” “TO PRINT ORDER PRESS HELP” For assistance, please visit http://www.panasonic.com/consumersupport Cause & Solution L The back cover is open. Close the back cover firmly. L There is something wrong with the unit. Contact our service personnel. L The document was not fed into the unit properly. Re-insert the document. If misfeeding occurs frequently, clean the document feeder rollers (page 65) and try again.
  • Page 55 L You tried to copy your phonebook items to the cordless handset, but your phonebook was empty. L Please use genuine Panasonic replacement film (page 7). L The ink film is slack. Tighten it (see step 5 on page 11).

  • Page 56: When A Function Does Not Work, Check Here

    I cannot make calls. The unit does not work. The unit does not ring. For assistance, please visit http://www.panasonic.com/consumersupport Cause & Solution L When you tried to register the cordless handset, the cordless handset and the base unit could not link for some reason, such as interference from electrical appliances.
  • Page 57 The unit does not display the caller’s name and/or telephone number. For assistance, please visit http://www.panasonic.com/consumersupport Cause & Solution L You forced the recording paper into the paper tray too strongly. Remove all of the installed paper, and re-install it gently.
  • Page 58 The cordless handset display is blank. I cannot have a conversation using the headset. For assistance, please visit http://www.panasonic.com/consumersupport Cause & Solution L Do not pause for over 1 minute on the cordless handset or 3 minutes on the base unit while viewing.
  • Page 59 The display shows “CONNECTING...”, but faxes are not received. For assistance, please visit http://www.panasonic.com/consumersupport Cause & Solution L While another user is listening to messages or the telephone answering machine is answering a call, you cannot program. Try again later.
  • Page 60 L The other party placed the document in their fax machine facing the wrong way. Check with the other party. Please do not reuse the ink film! Please use genuine Panasonic replacement film. Refer to page 7 for further details. L The thermal head is dirty. Clean it (page 66).
  • Page 61 L Adjust the width of the document guides to fit the actual size of the document. Please do not reuse the ink film! Please use genuine Panasonic replacement film. Refer to page 7 for further details. L The thermal head is dirty. Clean it (page 66).
  • Page 62 L If any fax documents are stored in the memory, they will be lost. When power is restored, a power down report will be printed stating which documents in memory have been erased. For assistance, please visit http://www.panasonic.com/consumersupport...

  • Page 63: Maintenance

    11 Maintenance Jams 11.1 Recording paper jams 11.1.1 When the recording paper has jammed in the unit The display will show the following. Important: L Remove the recording paper, then remove the paper tray beforehand, otherwise the paper may misfeed or jam. Open the front cover (1), push the green button (2), then open the back cover (3).

  • Page 64: Document Jams

    11. Maintenance Close the back cover securely by pushing down on the dotted area at both ends (8), then close the front cover securely (9). Install the paper tray (page 12), then insert the recording paper gently (page 13). 11.1.2 When the recording paper was not fed into the unit properly The display will show the following.

  • Page 65: Cleaning

    Cleaning 11.3 Document feeder/recording paper feeder/scanner glass cleaning Clean the document feeder/recording paper feeder/scanner glass when: – Documents or recording paper frequently misfeed. – Smudges or black/white lines appear on the original document when sending or copying. Important: L Remove the recording paper, then remove the paper tray beforehand, otherwise the paper may misfeed or jam.

  • Page 66: Thermal Head Cleaning

    11. Maintenance 11.4 Thermal head cleaning If smudges or black/white lines appear on a copied/received document, check whether there is dust on the thermal head. Clean the thermal head to remove the dust. Important: L Remove the recording paper, then remove the paper tray beforehand, otherwise the paper may misfeed or jam.

  • Page 67: General Information

    12 General Information Printed Repor ts 12.1 Reference lists and reports (Base unit only) You can print out the following lists and reports for your reference: – “SETUP LIST” – “PHONEBOOK LIST” – “JOURNAL REPORT” – “PRINTER TEST” L If the test print has a smudges, blurred points or lines, clean the thermal head (page 66).
  • Page 68 12. General Information ■ Power supply: 120 V AC, 60 Hz ■ Fax memory capacity Transmission: Approx. 25 pages Reception: Approx. 28 pages (Based on the ITU-T No. 1 Test Chart in standard resolution.) ■ Voice memory capacity Approx. 18 minutes of recording time including greeting messages *1 Transmission speed depends on the contents of the pages, resolution, telephone line conditions and...

  • Page 69: Fcc And Other Information

    FCC and Other Information 12.3 FCC and Other Information This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the rear of this equipment is a label that contains, among other information, a product identifier in the format US:ACJ----------.
  • Page 70 12. General Information CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this device. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.

  • Page 71: Limited Warranty

    Panasonic ink film, toner cartridge or drum unit, or failures which result from accidents, misuse, abuse, neglect, bug infestation, mishandling, misapplication, alteration, faulty...
  • Page 72 • Send the unit to an authorized servicenter, prepaid and adequately insured. • Do not send your unit to the Panasonic Consumer Electronics Company or to any executive or regional sales office. These locations do not repair consumer products.

  • Page 73: Customer Services

    For out of Limited Warranty technical and troubleshooting support: Panasonic offers two value based, cost effective, solutions: 1. Panasonic Continued Services 900 fee based support: 1 900 FAX HELP (1 900 329 4357) This exceptional service is charged directly to your telephone bill at only $2.49 per minute.

  • Page 74: Index

    13. Index 13. Index 13.1 Index # #00 Quick Setup: 16 #01 Date and time: 18 #02 Your logo: 18 #03 Your fax number: 19 #04 Confirmation report: 29 #06 FAX ring count: 44 #06 TAM ring count: 34 #10 Caller’s recording time: 44 #11 Remote operation ID: 45 #13 Dialing mode: 45 #16 Paper size: 45...
  • Page 75 FAX SND/RCV: 16 FEATURE LIST: 16 FILM ORDER SHEET: 16 Q and A: 16 REPORTS: 16 SEND GUIDE: 16 TAM OPERATION: 16 Hold: 20 Incoming message monitor: 48 Ink film: 11 Intercom: 28 J Jams Document: 64 Recording paper: 63 JOURNAL REPORT: 29, 67 Junk fax prohibitor: 35 K Key tone feature: 50...
  • Page 76 Free replacement The Panasonic Fax Advantage Consumer Service Program. Panasonic knows that if your fax machine is not up and running, neither is your business. That’s why we created the Panasonic Fax Advantage Program. Included at no extra cost with the...

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