Customer Service - Bosch KTL SERIES Operating Instructions Manual

Fault
The frozen food is frozen
solid.
There is a thick layer
of frost in the freezer
compartment.
The frozen food
is thawing.

Customer service

Please check your telephone book or the
customer service list for your nearest
customer service facility. When
contacting customer service, please
ALWAYS quote the product number
(E number) and production number
(FD number) of your appliance.
Possible cause
The ambient temperature is colder
than +16 °C. The refrigerating unit
is starting less frequently.
Remedial action
Loosen frozen food with a blunt
object.
Do not use a knife or pointed object.
You could damage the refrigerant
tubing or the plastic surface.
Defrosting the freezer compartment
(see Defrosting). Always ensure that
the freezer compartment door is
closed properly.
Freezer compartment door must
click" shut.
Increase the ambient temperature
above +16 °C.
If appliances feature an ambient
temperature switch, Fig. 2/2,
switch on. See Observe room
temperature and ventilation.
These numbers can be found on the
rating plate. Fig. e
To prevent unnecessary call outs, please
assist customer service by quoting the
product and production numbers. This
will save you additional costs.
en
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