Alcatel Streak User Manual page 56

• Acts of god such as inclement weather, lightning, power surges, fire,
humidity, infiltration of liquids or foods, chemical products, download of
files, crash, high voltage, corrosion, oxidation;
• Removal or altering of the wireless device's event labels or serial numbers
(IMEI);
• Damage from exposure to water or other liquids, moisture, humidity,
excessive temperatures or extreme environmental conditions, sand, excess
dust and any condition outside the operating guidelines;
• Rooted devices;
• Damage as result of physical abuse regardless of cause.
There are no express warranties, whether written, oral or implied, other than
this printed limited warranty or the mandatory warranty provided by your
jurisdiction. In no event shall TCL Communications Ltd. or any of its affiliates
be liable for incidental or consequential damages of any nature whatsoever,
including but not limited to commercial loss, to the full extent those
damages can be disclaimed by law. Some states do not allow the exclusion
or limitation of incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: Contact the customer care center by calling (855-
368-0829) or going to (http://www.alcatelonetouch.us). We have placed
many self-help tools that may help you to isolate the problem and eliminate
the need to send your wireless device in for service. In the case that your
wireless device is no longer covered by this limited warranty due to time or
condition, you may utilize our out of warranty repair options.
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How to obtain Hardware Service within the terms of this warranty: Create a
user profile (alcatel.finetw.com) and then create an RMA for the defective
device. Ship the device with a copy of the original proof of purchase (e.g.
original copy of the dated bill of sale, invoice) with the owner's return
address (No PO Boxes accepted), wireless carrier's name, alternate daytime
phone number, and email address with a complete problem description.
Only ship the device. Do not ship the SIM card, memory cards, or any other
accessories such as the power adapter. You must properly package and
ship the wireless device to the repair center. TCL Communications Ltd. is
not responsible for devices that do not arrive at the service center or are
damaged in transit. Insurance is recommended with proof of delivery. Upon
receipt, the service center will verify the warranty conditions, repair, and
return your device to the address provided in the RMA.
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