GreatCall lively User Manual
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GreatCall lively User Manual

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User Guide
Everything you need to
know about your Lively.

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Summary of Contents for GreatCall lively

  • Page 1 ® User Guide Everything you need to know about your Lively.
  • Page 2 IAED-Certified Agents who are trained to provide help in uncertain or unsafe situations—24 hours a day, 7 days a week. This helpful User Guide contains everything you need to know to about your Lively. And if you have any questions or need assistance, our award-winning, 100% U.S.- based customer service team stands ready to assist you.

  • Page 3: Table Of Contents

    Contents Section 1: Getting Started ..............1 Key Items in Your Lively Box ......................3 Your Lively ............................4 Activating Your Lively ........................8 Section 2: Charging ................13 The Charging Dock ........................14 Using the Charging Dock ......................16 When to Charge Your Lively ...................... 20 About the Battery Indicator ......................
  • Page 4 Fall Detection ..........................39 How Fall Detection Works ......................40 Confirming Fall Detection is Enabled ..................41 Wearing Your Lively with Fall Detection ................42 What Happens in the Event of a Fall ..................43 Section 5: Managing Your Account ..........44 MyGreatCall ............................
  • Page 5 Sending a Test Call to Your Lively .................... 48 Sending a Tone to Find a Misplaced Lively ................49 Locating Your Lively Using GreatCall Link ................50 Just in Case Notes ......................... 51 Billing Information ........................52 Legal ....................53 Terms and Conditions .........................

  • Page 6: Section 1: Getting Started

    Section 1: Getting Started Topics • Key Items in Your Lively Box • Your Lively • Activating Your Lively...
  • Page 7 Magnetic Lanyard Lively Charging Dock Accessory Clip...

  • Page 8: Key Items In Your Lively Box

    Charging Dock – Easily keep your Lively charged • Magnetic Lanyard – Wear your Lively around your neck, safely • Accessory Clip – Attach your Lively to your pockets, keys and more • User Guide – Everything you need to know about your Lively...

  • Page 9: Your Lively

    Your Lively Speaker Battery Indicator Call Button Service Indicator Microphone...
  • Page 10 Speaker – Allows you to hear the 5Star Agent, 9-1-1 Operator, others conferenced in by 5Star, or voice and tone signals • Battery Indicator – Shows the battery level of your Lively Call Button – Allows you to call 5Star Urgent Response or 9-1-1 •...
  • Page 11 Accessory Slot Serial Number Power Button Charging Contacts...
  • Page 12 If you are in a noisy area, you may need to move the device closer to your ear or to your mouth when connected to 5Star or 9-1-1. Additional accessories are available for your Lively. Please visit us online at GreatCall.com/Accessories...

  • Page 13: Activating Your Lively

    IMPORTANT! Please do not turn on or charge your Lively until instructed to do so. If you turn it on prior to setting up your account, the device may fail to activate. If the device fails to activate, power off and start with...
  • Page 14 STEP 1 Determine where your Lively was purchased If you purchased your Lively directly from GreatCall, either by phone or online at STEP GreatCall.com, your device is already activated and you may skip to If you purchased your Lively from any other retailer, such as Amazon, Fry’s Electronics,...
  • Page 15 If you are new to GreatCall, go online at to activate your account. You will be asked to enter in your Lively Serial Number which can be found on the back of your device or on the side of the retail box.
  • Page 16 Service Indicator behind the Call Button will begin flashing white, indicating that the device is working properly. • You will receive an automated test call on your Lively that will confirm functionality. Once you hear the device ringing, press and release the Call Button to answer.
  • Page 17 “Activating Your Lively” on page 8. i INFO Your Lively may not be fully charged after powering on for the first time. Please refer to “Section 2: Charging” on page 13 on how to charge your device.

  • Page 18: Section 2: Charging

    Section 2: Charging Topics • The Charging Dock • Using the Charging Dock • When to Charge Your Lively • About the Battery Indicator...

  • Page 19: The Charging Dock

    The Charging Dock We’ve included a Charging Dock to make it easy for you to always have your Lively fully charged and ready to go. The following will guide you through how to set up and use the Charging Dock with your device.
  • Page 20 Charging Contacts Power Cord • Power Cord – Provides power to the Charging Dock from a wall outlet • Position Guide – Shows you how to position the Lively • Charging Contacts – Allows charging of your Lively when docked...

  • Page 21: Using The Charging Dock

    Using the Charging Dock 1. Align the Lively with the Charging Dock so that it is oriented in the same way as displayed in the Position Guide on the Charging Dock.
  • Page 22 2. Lower your Lively in the Charging Dock until the Charging Contacts on both the device and the Charging Dock make contact. You will hear a tone from the Speaker indicating that the device is placed properly and charging.
  • Page 23 3. The Battery Indicator will flash green during the charging process. Once fully charged, the Battery Indicator will remain solid green.
  • Page 24 4. To remove your Lively from the Charging Dock, simply grasp the device and lift it up and away from the Charging Dock. You will hear a tone from the Speaker indicating that it is no longer charging. Unless additional charging is required,...

  • Page 25: When To Charge Your Lively

    When to Charge Your Lively Always place your Lively in the Charging Dock when you’re not using it so that it is always ready when you need it. We recommend charging each night when you go to bed. When the battery is low, the Battery Indicator will flash red and you will hear a tone reminding you to charge.

  • Page 26: About The Battery Indicator

    About the Battery Indicator The Battery Indicator is located above the Call Button on your Lively. The Battery Indicator lets you know the status of your device’s battery level. Refer to the table below for the common light patterns you will see from the Battery Indicator.

  • Page 27: Section 3: Using Your Lively

    Section 3: Using Your Lively Topics • Turning on Your Lively • Calling 9-1-1 in an Emergency • Turning off Your Lively • Answering Incoming Calls • When to Use Your Lively • Connecting with Urgent Care • Where to Use Your Lively •...

  • Page 28: Turning On Your Lively

    Turning on Your Lively Press the Power Button briefly. The Service Indicator will turn white and the Battery Indicator will turn green. Alternatively, placing your Lively into the Charging Dock will also turn on your device if it was previously turned off.

  • Page 29: Turning Off Your Lively

    Your Lively is completely off when both of these indicators turn off. i INFO We recommend keeping your Lively powered on at all times, as well as charging it every night, so you can always have immediate access to help in an uncertain...

  • Page 30: When To Use Your Lively

    When to Use Your Lively Potential emergency situations: • You’re having trouble breathing. • You have a weird tingling in your arm and you are not sure what to do. • You slipped and fell in the shower. General assistance or cautious situations: •...

  • Page 31: Where To Use Your Lively

    5Star or 9-1-1 calls when cellular service is not available. The Lively is rated to be submerged in up to 3.3 feet of water for up to 30 minutes. In the event your device becomes wet be sure to dry it as soon as possible,...

  • Page 32: Calling 5Star Urgent Response Service

    Calling 5Star Urgent Response Service Your Lively comes with 24/7 access to 5Star Urgent Response Service. Trained in CPR and other emergency procedures, IAED-Certified 5Star Agents will confirm your location using patented GPS technology, evaluate your situation and get you the help you need.
  • Page 33 If Your Call to 5Star Requires Emergency Assistance If you call 5Star Urgent Response and the 5Star Agent determines that you need emergency assistance, the Agent will connect you directly to 9-1-1 emergency services. 5Star Agents may provide emergency services or 9-1-1 Operators with information from your Personal Emergency Profile, such as your medications, allergies and personal contact numbers.

  • Page 34: Calling 9-1-1 In An Emergency

    Calling 9-1-1 in an Emergency In addition to your 24/7 access to 5Star Urgent Response, your Lively can also call 9-1-1 directly if you are experience a critical emergency. To Call 9-1-1: 1. Press and hold the Call Button until you hear a tone and a voice prompt of “Calling 9-1-1 now.

  • Page 35: Answering Incoming Calls

    Answering Incoming Calls There are a few scenarios when you may receive an incoming call on your Lively: • After a 9-1-1 call, the 9-1-1 Operator will have the ability to call you back. • After a 9-1-1 call, a 5Star Agent may contact you to see if you need further assistance.
  • Page 36 When there is an incoming call, your Lively will ring with an audible tone: 1. To answer, firmly press and release the Call Button and speak clearly into the Microphone located at the bottom of the device. 2. To end the call, press and release the Call Button. You will here a tone and a voice prompt of “Call ended.

  • Page 37: Connecting With Urgent Care

    Connecting with Urgent Care With certain GreatCall Health & Safety Packages, you have access to Urgent Care. Urgent Care provides you with unlimited health advice from experienced, registered nurses in English or Spanish, 24-hours a day, 7-days a week. To access a live nurse: 1.

  • Page 38: About The Service Indicator

    About the Service Indicator The Call Button will glow to indicate the status of your cellular service. This Service Indicator will let you know whether or not you have cellular coverage and if the device is powered on and ready to use. Refer to the table below for the common light patterns you will see from the Service Indicator.

  • Page 39: Attaching Accessories

    Attaching Accessories The Accessory Slot can be used to attach accessories designed specially for your Lively, such as the included Accessory Clip and Magnetic Lanyard. To attach a compatible accessory, slide the accessory directly from behind into the Accessory Slot until it “clicks” into place. To remove the accessory, gently push the latch on the accessory.
  • Page 40 Accessory Clip The included Accessory Clip allows you to attach your Lively to things like your purse, belt or pocket. Additionally, there is a loop at the top of the Accessory Clip that allows you to attach your device to a set of keys.
  • Page 41 Magnetic Lanyard The included Magnetic Lanyard allows you to wear your Lively around your neck. The Magnetic Lanyard features a magnetic clasp for easy fastening and additional safety. To unfasten, simply hold the lanyard from each side of the magnetic clasp and...
  • Page 42 IMPORTANT! If you are subscribed to Fall Detection Service, the Lively must be used with the Magnetic Lanyard around your neck to accurate detect a fall.

  • Page 43: Section 4: Fall Detection

    Section 4: Fall Detection Topics • Fall Detection • How Fall Detection Works • Confirming Fall Detection is Enabled • Wearing Your Lively with Fall Detection • What Happens in the Event of a Fall...

  • Page 44: Fall Detection

    Because the accuracy of Fall Detection depends on the device’s orientation on your body, the Magnetic Lanyard is required to be used at all times. Using a Fall Detection enabled Lively without the Magnetic Lanyard is not recommended and will negatively impact the accuracy of Fall Detection.

  • Page 45: How Fall Detection Works

    How Fall Detection Works 1. A fall occurs and you are unable to press the Call Button on your Lively. 2. Your Lively detects the fall. 3. Your Lively automatically calls 5Star Urgent Response and connects you with a 5Star Agent.

  • Page 46: Confirming Fall Detection Is Enabled

    Confirming Fall Detection is Enabled Fall Detection is ready to use if when powering on your Lively you hear “Welcome to 5Star, Fall Detection enabled. ” If you hear “Welcome to 5Star, Fall Detection disabled” when powering on your Lively, you are not protected by Fall Detection service.

  • Page 47: Wearing Your Lively With Fall Detection

    Place the lanyard around your neck and align both ends of the magnetic clasp until they snap together. Fall Detection only works accurately when the Lively is worn around your neck using the Magnetic Lanyard. Using the Lively without the Magnetic Lanyard is not recommended and will negatively impact the accuracy of the Fall Detection service.

  • Page 48: What Happens In The Event Of A Fall

    What Happens in the Event of a Fall If your Lively detects a fall, it will play an audio message “Fall detected. Calling 5Star. Press button to cancel. ” You will have the opportunity to cancel the call for a few seconds after this message.

  • Page 49: Section 5: Managing Your Account

    Section 5: Managing Your Account Topics • MyGreatCall • Personal Emergency Profile • Sending a Test Call to Your Lively • Sending a Tone to Find a Misplaced Lively • Locating Your Lively Using GreatCall Link • Just In Case Notes • Billing Information...

  • Page 50: Mygreatcall

    Manage your Personal Emergency Profile • Send a “Test Call” to your Lively • Send a tone to find your misplaced Lively • Locate your Lively on a map using GreatCall Link • Manage “Just in Case” notes • Manage your billing information...

  • Page 51: Personal Emergency Profile

    Personal Emergency Profile Your Personal Emergency Profile (PEP) provides our 5Star Agents with important information that will be critical in assisting you in uncertain or unsafe situations. The more information you provide, the better we can assist you. You can start with MyGreatCall.com basic information and return later to to easily update or add more...
  • Page 52 If you do not have access to MyGreatCall.com, you will be able to provide us with your PEP details securely by fax or mail. A PEP form will be included in your Lively Welcome Kit, which you will receive in the mail within a few weeks after you activated your service.

  • Page 53: Sending A Test Call To Your Lively

    You can confirm that your Lively is functioning properly by using the automated “Test Call” feature within MyGreatCall.com. Make sure you have your Lively in-hand before initiating a Test Call so that you can answer when it rings. Please be patient as the Test Call can take several minutes before your Lively will begin ringing.

  • Page 54: Sending A Tone To Find A Misplaced Lively

    Sending a Tone to Find a Misplaced Lively If you have lost or misplaced your Lively, a special tone can be played to help you MyGreatCall.com find it. Simply use the “Ping My 5Star” feature found on to send a distinctive tone to your Lively.

  • Page 55: Locating Your Lively Using Greatcall Link

    With select GreatCall Health & Safety Packages you can view the last known location of your Lively on a map by using GreatCall Link found at MyGreatCall.com. Not only will you be able to use an interactive map to locate your device, you can also allow family to connect with your device and view key information through their smartphone.

  • Page 56: Just In Case Notes

    Just in Case Notes “Just in Case Notes” can be used to share a variety of notes to 5Star Agents such as future events, names of people you’ll be with and hearing or speech conditions. This information will be visible to 5Star Agents to better assist you during your calls. MyGreatCall.com Once logged into you will be able to review your notes, add more...

  • Page 57: Billing Information

    Billing Information To conveniently help you manage your billing information, you can access MyGreatCall.com to update your billing address and credit card information, as well as review your payment history. This is particularly useful if you know the credit card you have on file is about to expire and you want to avoid any disruptions to your 5Star Urgent Response service.

  • Page 58: Legal

    How Fall Detection Service Works GreatCall Fall Detection is an optional enhancement service that works in conjunction with your 5Star service. The service is designed to be used with a lanyard that we provide to you. The service works best when the device is worn around the neck. Using patented and clinically validated algorithms, the service detects falls and alerts 5Star service that you need help.
  • Page 59 other customers. If you do any of these things, you agree you will be responsible for any amount anyone else claims from us, plus any expenses, resulting in whole or in part from your actions. You are solely responsible for maintaining the content and accuracy of your personal profile with 5Star. Your Responsibility To Pay For 5Star Service You are responsible to pay for your 5Star service on time and (unless the law provides otherwise) in full.
  • Page 60 5Star service requires software on your device that we may need or want to change from time to time. We may do this remotely, or through a third party service provider without notifying you first. You do not own the Lively software or acquire any rights to use or modify the Lively software on your own.
  • Page 61 Some of our key privacy practices are outlined in this section. For a complete description of our privacy practices, please refer to our Privacy Statement. We may update our Privacy Statement from time to time and the updates are available at www.greatcall.com, or you can contact us to request a copy.
  • Page 62 We warrant to you, if you are the original purchaser of a Lively device (the “Lively”), that the Lively is free from defects in material and workmanship under normal use and service for one year from the date of purchase. This Limited Warranty is conditioned upon you properly using the Lively. This Limited Warranty does not cover: (a) defects or damage resulting from accident, misuse, abuse, neglect, unusual physical, electrical or electromechanical stress, or modification of any part of the Lively, or cosmetic damage;...
  • Page 63 These limitations of liability apply not only to you, but to anyone using the 5Star Service on your behalf, to anyone making a claim on your behalf, and to any claims made by your family, employees, customers, or others arising out of or relating to your 5Star service. Some states don’t allow an exclusion or limitation of incidental or consequential damages or certain other damages, so some of the limitations above may not apply in some situations.
  • Page 64 To subscribe to the 5Star Service, you will be charged a recurring monthly service fee plus any applicable taxes. Remember, you can use your Lively as much as needed but GreatCall may place usage limits in cases of abuse of the service. There is a fee associated with activating your service and there may be a fee...

  • Page 65: 30-Day Return Policy

    30-Day Return Policy If for any reason you are not completely satisfied with your service, or the Lively, you can return your device within 30 days of purchase and we will refund the full price of the device. If you paid a first-month service charge, we’ll refund it as well.
  • Page 66 • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. FCC Part 15.21 Statement Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment. Body-worn Operation This device was tested for typical body-worn operation with the back of the device kept 5mm from the body.
  • Page 67 GreatCall®, GreatCall Link™, Lively®, Lively™, and 5Star® are the trademarks and service marks of GreatCall,Inc. Copyright ©2016 GreatCall, Inc.
  • Page 68 (800) 463-5412 5STAR3-USERGUIDEV2...

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