Table Of Contents - BMW ACTIVE HYBRID 3 Owner's Manual

KIA CUSTOMER EXPERIENCE PROGRAM OVERVIEW ................................................................................ 3
KIA CUSTOMER EXPERIENCE ONLINE SALES SURVEY ............................................................................. 4
W R E-
HO ECEIVES MAIL
W R M
HO ECEIVES AIL
W H O
HEN AND OW FTEN
W Q A
HAT UESTIONS RE
W T S
HAT RIGGERS ALES
KIA CUSTOMER EXPERIENCE ONLINE SERVICE SURVEY ........................................................................ 6
W R E-
HO ECEIVES MAIL
W H O
HEN AND OW FTEN
W Q A
HAT UESTIONS RE ON
W T S
HAT RIGGERS ERVICE
SURVEY SCORING ................................................................................................................................................... 8
H A T S
OW RE HE URVEY
H
OW WILL MISSING DATA BE HANDLED
KIA OWNER PANEL ................................................................................................................................................. 9
APPENDIX 1: KIA CUSTOMER EXPERIENCE PROGRAM SALES AND SERVICE SURVEY SCREEN
SHOTS ....................................................................................................................................................................... 10
APPENDIX 3: KIA CUSTOMER EXPERIENCE PROGRAM SALES SURVEY ........................................... 58
APPENDIX 4: KIA CUSTOMER EXPERIENCE PROGRAM SERVICE SURVEY ...................................... 62
APPENDIX 5: KIA CUSTOMER EXPERIENCE PROGRAM SALES AND SERVICE INVITES AND
REMINDERS ............................................................................................................................................................ 68
APPENDIX 6: KIA CUSTOMER EXPERIENCE PROGRAM SALES MAIL INVITES ............................... 72
Kia Reference Guide
I
NVITATIONS FOR THE
I S
NVITATIONS FOR THE
A S I
RE ALES NVITATIONS
O T S S
N HE ALES URVEYS
S H A ?
URVEY OT LERTS
I
NVITATIONS FOR THE
A S I
RE ERVICE NVITATIONS
S S ?
ERVICE URVEYS
S H A
URVEY OT LERTS
R S
ESPONSES UMMARIZED
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............................................................................................................... 9
© 2014 Kia Canada, Inc.
Updated October 2014
Index
S S ?
ALES URVEY
........................................................................ 4
S ?
ALES URVEY
............................................................................ 4
S ?
ENT
................................................................................... 5
?
............................................................................................... 5
................................................................................................... 6
S S ?
ERVICE URVEY
.................................................................... 6
S ?
ENT
............................................................................... 7
................................................................................................... 7
?
............................................................................................... 8
?
............................................................................................. 8
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