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8e6 Technologies appliance watchdog User Manual

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8e6
Appliance Watchdog
R
USER
GUIDE
Release 1.0.00 / Version No.: 1.01

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Summary of Contents for 8e6 Technologies appliance watchdog

  • Page 1 Appliance Watchdog USER GUIDE Release 1.0.00 / Version No.: 1.01...
  • Page 2 8e6 Technologies shall not be liable for any error or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the exam- ples herein.

  • Page 3: Table Of Contents

    Workstation Requirements ..............8 Network Requirements ..............8 Chapter 1: Watchdog Installation ..........9 Install 8e6 Appliance Watchdog ............9 Chapter 2: Access the Admin Console ........13 Launch the Application ..............13 Use the System Tray icon menu ............. 15 Chapter 3: Watchdog Configuration ........
  • Page 4 ONTENTS Chapter 4: Analyze Data in Console ........35 Status screen .................. 35 History screen ................. 36 Log screen ..................38 ........40 ECHNICAL UPPORT ECTION Tech Support Coverage ............40 Hours ....................40 Contact Information ................. 40 Domestic (United States) ............40 International ................

  • Page 5: Appliance Watchdog Overview

    About this User Guide The 8e6 Appliance Watchdog User Guide addresses the administrator designated to configure the 8e6 Appliance Watchdog and monitor 8e6 appliances on the network.

  • Page 6: How To Use This User Guide

    PPLIANCE ATCHDOG VERVIEW OW TO SE THIS UIDE How to Use this User Guide Conventions The following icons are used throughout this user guide: NOTE: The “note” icon is followed by italicized text providing additional information about the current topic. TIP: The “tip”...

  • Page 7: Terminology

    PPLIANCE ATCHDOG VERVIEW OW TO SE THIS UIDE Terminology The following terms are used throughout this user guide. Sample images (not to scale) are included for each item. • button - an object in a dialog box, window, or screen that can be clicked with your mouse to execute a command.
  • Page 8 PPLIANCE ATCHDOG VERVIEW OW TO SE THIS UIDE • frame - a boxed-in area in a dialog box, window, or screen that includes a group of objects such as fields, text boxes, list boxes, buttons, radio buttons, checkboxes, and/or tables. Objects within a frame belong to a specific function or group.
  • Page 9 PPLIANCE ATCHDOG VERVIEW OW TO SE THIS UIDE • pull-down menu - a field in a dialog box, window, or screen that contains a down-arrow to the right. When you click the arrow, a menu of items displays from which you make a selection.
  • Page 10 PPLIANCE ATCHDOG VERVIEW OW TO SE THIS UIDE • window - a window displays on a screen, and can contain frames, fields, text boxes, list boxes, buttons, and checkboxes. Types of windows include pop-up windows, login windows, or ones from the system such as the Save As or Choose file windows.

  • Page 11: Administrator Section

    8e6 appliances to be monitored. To attain this objective, the administrator performs the following tasks: • installs and configures the Appliance Watchdog on a designated workstation • adds 8e6 appliances to be monitored by the Appliance Watchdog •...

  • Page 12: Environment Requirements

    • 100 MB hard drive space for running log files • Microsoft .NET Framework 2.0 runtime application • Microsoft Windows Installer 3.0 Network Requirements • High speed connection from the Appliance Watchdog application to 8e6 appliances set up to be monitored ECHNOLOGIES PPLIANCE...

  • Page 13: Chapter 1: Watchdog Installation

    Chapter 1: Watchdog Installation Install 8e6 Appliance Watchdog 1. Go to http://www.8e6.com/software-updates/8e6- appliance-watchdog-updates. 2. Click the link for the 8e6 Appliance Watchdog application .msi file to launch the 8e6 Appliance Watchdog Setup wizard: Fig. 1:1-1 Pre-installation message NOTE: If prompted, install Microsoft .NET Framework 2.0. Note that Framework may require updating other Windows compo- nents—such as Microsoft Windows Installer 3.0—before installing...
  • Page 14 ECTION HAPTER ATCHDOG NSTALLATION Fig. 1:1-2 8e6 Appliance Watchdog EULA 4. Read the EULA, and if you agree with its terms, click the radio button corresponding to “I accept the license agree- ment” to activate the Next button. 5. Click Next to confirm that you wish to proceed with the installation process: Fig.
  • Page 15 1: W DMINISTRATOR ECTION HAPTER ATCHDOG NSTALLATION 6. Click Next to begin installing 8e6 Appliance Watchdog on your machine: Fig. 1:1-4 8e6 Appliance Watchdog installation When the 8e6 Appliance Watchdog installation setup process has successfully finished, completion informa- tion displays: Fig.
  • Page 16 NSTALLATION 7. Click Finish to close the installation setup window and to open the 8e6 Appliance Watchdog console (see Fig. 1:2- 1). The configuration setup for the Appliance Watchdog can be completed now or at a later point in time.

  • Page 17: Chapter 2: Access The Admin Console

    2: A DMINISTRATOR ECTION HAPTER CCESS THE DMIN ONSOLE Chapter 2: Access the Admin Console Launch the Application There are two ways to launch the application and access the Administrator console: • system tray icon - double-click the orange “e” icon in your system tray (the icon to the left in the image below): •...
  • Page 18 2: A DMINISTRATOR ECTION HAPTER CCESS THE DMIN ONSOLE Fig. 1:2-1 8e6 Watchdog Appliance console, non-configured The Administrator console is comprised of a navigation panel to the left, a window to the right, and the following menu items beneath the title banner: •...

  • Page 19: Use The System Tray Icon Menu

    2: A DMINISTRATOR ECTION HAPTER CCESS THE DMIN ONSOLE online help, with a link to the latest 8e6 Appliance Watchdog Administrator User Guide in the PDF format. • About - Clicking this menu item opens a pop-up box containing the following information about this applica- tion: Product version number, 8e6 Web site link, 8e6 Customer support email address link and phone number.

  • Page 20: Chapter 3: Watchdog Configuration

    ATCHDOG ONFIGURATION Chapter 3: Watchdog Configuration After installing the Appliance Watchdog, the first step is to configure the application using the Administrator console. NOTE: See the Warnings page in this chapter for special settings to make in your 8e6 applications to allow Watchdog to monitor your appliances.

  • Page 21: Appliances

    3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION the Cancel button and Save and Close button below this frame. TIPS: The Configuration window can be moved by clicking in the title bar while dragging the window to another area of your desktop.
  • Page 22 3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION 2. Type in the Name for the appliance. 3. Select the Type of appliance from the available selec- tions in the pull-down menu: R3000, R3000 IR, R3000 Mobile, ProxyBlocker, Enterprise Reporter, Threat Anal- ysis Reporter.
  • Page 23 3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION b. Follow steps 1 to 5 for each appliance you add. For the last appliance you add, skip step 5 and go on to step 6. 6. After adding all appliances, click Save and Close to stop the service, close the Configuration window and the Administrator console, and to display the pop-up box with the following message: “The 8e6 Watchdog service is...

  • Page 24: Subsequently Add Other Appliances

    3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION ance(s). In the right panel, the appliance Name, Host- name / IP address, and Device type display for the first appliance in the list, which is highlighted. Subsequently add other appliances 1. To add other appliances to be monitored after the service has restarted, do one of the following: •...

  • Page 25: Delete Appliances

    3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION Delete appliances 1. From the Configuration window, click the appliance name in the Appliances branch of the tree to display informa- tion about that appliance in the right panel: Fig. 1:3-7 Delete an appliance 2.
  • Page 26 3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION ARNINGS Enterprise Reporter - In order to display “Passed sites” informa- tion in the Status section of the Watchdog interface, the "Hide Uncategorized Category" checkbox in the ER Web Client (Settings > Default Options) must be de-selected. NOTE: By default "Hide Uncategorized Category"...

  • Page 27: Testpoint Options

    3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION Testpoint Options Testpoints are a series of checkpoints used for systemati- cally monitoring each 8e6 appliance added to the Appli- ances branch of the tree. Each type of appliance has its own list of testpoints Watchdog uses to determine if that appli- ance is running successfully.
  • Page 28 3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION Testpoints Chart - Part 2 DB Engine / 8e6 Client Database Passed Site 8e6 Appliance Reporting Service Usage Percentage Service R3000 R3000IR Yes: Ports 3306, 8080 & 8443 R3000 Mobile Yes: Port 443 ProxyBlocker Enterprise Yes: Ports...

  • Page 29: Ping

    3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION Ping The Ping testpoint sends a network "echo" request to the appliance and waits for a response. If a response is received, the test verifies that the appliance is powered on and connected to the network. 1.

  • Page 30: Tcp Connect

    3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION • Failed state threshold - The number of consecutive tests an appliance can fail before Watchdog issues that appliance a failed state. The default is 3 tests. Using these default settings, when Watchdog makes a third failed attempt to ping the appliance, the state of that appliance will be upgraded from a warning state to a failed state.
  • Page 31 3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION • Test interval (seconds) - The number of seconds Watchdog will use in the interval between attempting to test the TCP connection to the appliance. The default is 60 seconds, and the minimum number of seconds that can be selected is 10.

  • Page 32: Web Page Blocking

    3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION Web Page Blocking The Web Page Blocking testpoint attempts to download Web pages from the Internet that are known to be blocked by the filtering appliance. It checks to see if a blocked page would display if a request is made for a site set up to be blocked by the filter.
  • Page 33 3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION Using these default settings, Watchdog will issue a warning state for the failed appliance after one minute (one failed test in 30 seconds, plus another failed test in the next 30 seconds equals 60 seconds, or one minute).

  • Page 34: Notifications

    3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION Notifications The Notifications branch of the tree consists of E-mail and Desktop options for configuring the method in which you wish to be alerted to errors detected by Watchdog. E-mail Using the E-mail notification option, Watchdog will send the specified email address alerts for warning and failed states detected on an appliance.

  • Page 35: Desktop

    3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION 5. By default, the Port number used for sending email is 25. This should be changed if the sending mail connection fails. 6. Type in Watchdog’s Sender email address. 7. Click Send test message to verify your entries. If you receive a failure message, make any necessary modifi- cations, and then perform this test again.
  • Page 36 Fig. 1:3-13 8e6 Appliance Watchdog Notification Click the Active alerts link in the lower right corner of this window to open the Active Alerts pop-up box (see Fig.
  • Page 37 3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION The Message window in the middle of this pop-up box displays a list of warning and failed state alerts, each preceded by a triangular-shaped icon (yellow for “warning” and red for “failed”) containing an exclaima- tion point.
  • Page 38 3: W DMINISTRATOR ECTION HAPTER ATCHDOG ONFIGURATION NOTE: If Watchdog is stopped and restarted during the suppres- sion period, the suppression action will be terminated and the suppression setting will be reset to “No suppression”. Click the “X” in the upper right corner of the pop-up box to close it.

  • Page 39: Chapter 4: Analyze Data In Console

    4: A DMINISTRATOR ECTION HAPTER NALYZE ATA IN ONSOLE Chapter 4: Analyze Data in Console This chapter explains how to use the Status, History, and Log screens to analyze data that displays in the Adminis- trator console. Once you have reviewed this criteria, you will be able to better monitor the health of the 8e6 appliances on your network and collectively manage these units.

  • Page 40: History Screen

    4: A DMINISTRATOR ECTION HAPTER NALYZE ATA IN ONSOLE To copy the contents displayed in the right panel, click the copy icon located in the upper right corner of the panel. These contents can then be pasted into another application. History screen The History screen is accessible by clicking the History menu item in the Administrator console:...
  • Page 41 4: A DMINISTRATOR ECTION HAPTER NALYZE ATA IN ONSOLE TIPS: A column can be expanded by placing your cursor over the section where the column ends—so that the cursor changes into a verticle bar with horizontal arrows on either side of it—left clicking, and then moving your mouse to the right.

  • Page 42: Log Screen

    4: A DMINISTRATOR ECTION HAPTER NALYZE ATA IN ONSOLE • View the previous testpoint result - Click select and highlight the previous testpoint result in the window. • Copy testpoint result contents - Click copy the current testpoint result messages to the Windows clipboard, so that this information can be pasted in a blank, open file.
  • Page 43 4: A DMINISTRATOR ECTION HAPTER NALYZE ATA IN ONSOLE This screen displays a running list of up to 5000 records for the current day, showing the following columns of criteria: Time (HH:MM:SS format); Application (User, Watchdog); Level (App, Detail, Error, Module); Channel (Database, General, Testpoint);...

  • Page 44: Technical Support Section

    OVERAGE ECHNICAL UPPORT ECTION Tech Support Coverage For technical support, visit 8e6 Technologies’s Technical Support Web page at http://www.8e6.com/support.html, or contact us by phone, by e-mail, or in writing. Hours Regular office hours are from Monday through Friday, 8 a.m. to 5 p.m. PST.

  • Page 45: Office Locations And Phone Numbers

    ECHNICAL UPPORT ECTION UPPORT OVERAGE Office Locations and Phone Numbers 8e6 Corporate Headquarters (USA) 828 West Taft Avenue Orange, CA 92865-4232 Local 714.282.6111 714.282.6116 Domestic US 1.888.786.7999 International +1.714.282.6111 8e6 Taiwan RM B2, 13F, No. 49, Sec. 3, Minsheng E. Rd. Taipei 104 Taiwan, R.O.C.

  • Page 46: Support Procedures

    ECHNICAL UPPORT ECTION UPPORT OVERAGE Support Procedures When you contact our technical support department: • You will be greeted by a technical professional who will request the details of the problem and attempt to resolve the issue directly. • If your issue needs to be escalated, you will be given a ticket number for reference, and a senior-level technician will contact you to resolve the issue.

  • Page 47: Index

    NDEX About 15 Access the Configuration window 16 Acknowledge All 33 Active alerts link 32 Active Alerts pop-up box 32 Add a new appliance 17 Add appliances to be monitored 17 Alerts 14 button, terminology 3 checkbox, terminology 3 Configuration 14 Conventions 2 Delete an appliance 21 Desktop notification 31...
  • Page 48 NDEX frame, terminology 4 Help 14 History 14 History screen 36 icon, terminology 4 Log 14 Log screen 38 Microsoft .NET Framework 2.0 8 navigation panel, terminology 4 network requirements 8 Notifications 30 Ping 25 pop-up box/window, terminology 4 pull-down menu, terminology 5 requirements, environment 8 Restore 15 screen, terminology 5...
  • Page 49 NDEX Status 14 Status screen 35 Suppress alerts 33 system requirements 8 system tray icon 13 table, terminology 5 TCP Connect 26 Technical Support section 40 Testpoint Options 23 Testpoints Chart 23 text box, terminology 5 tree, terminology 5 Warnings 22 Web Page Blocking 28 window, terminology 6 workstation requirements 8...
  • Page 50 NDEX ECHNOLOGIES PPLIANCE ATCHDOG DMINISTRATOR UIDE...

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