Troubleshooting - Hyundai Sonata 2016 CAR MULTIMEDIA SYSTEM User Manual

Troubleshooting

1. Errors which occur during the operation or installation of the
device may be mistaken as a malfunction of the actual device.
2. If you are having problems with the device, try the suggestions
listed below.
3. If the problems persist, contact your Hyundai dealer.
Problem
There are small red,
blue, or green dots on
the screen
The sound or image is
not working
The screen is being dis-
played but sound is not
working
When the power is
turned on, the corners of
the screen are dark
Sound is working from
only one speaker
10-4 I Appendix
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Possible Cause
• Because the LCD is manufactured with
technology requiring high point density,
a pixel or lighting deficiency may occur
within 0.01% of total pixels
• Has the Switch for the vehicle been turned
to [ACC] or [ON]?
• Has the SYSTEM been turned OFF?
• Has the volume been set to a low level?
• Has the volume been muted?
• The display appearing somewhat dark
after prolonged periods of use is normal
with LCD panels. It is not a malfunction
• If the screen is very dark, contact your
nearest Hyundai dealer for assistance
• Are the positions of Fader or Balance
sound controls adjusted to only one side?
Problem
• Are the audio connector jacks fully
Sound does not work in
AUX mode inserted into the AUX terminal?
• Is the external device connected with a
The external device is
not working standard connector cable?
Within modes that play files by reading
external sources, such as discs, USB, iPod,
or Bluetooth
recently played mode screen prior to turning
off power may not properly load
Upon turning power on,
• If there is no disc or the corresponding
the most recent mode
device is not connected, the mode oper-
screen is not displayed
ated prior to the most recent mode will
operate
• If the previous mode still cannot be prop-
erly played, the mode operated prior to
that will operate
Possible Cause
®
streaming mode, the most
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