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Warranty Claim Procedure - decorflame QC211-GRDB Instruction Manual

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WarraNtY
Every electric stove is tested before it leaves
the factory and it is guaranteed for one year.
if the unit should fail to operate correctly
within one year from the date of purchase, call
customer service at 1-800-459-4409 (Monday
to Friday, 8:30am to 5:00pm, ESt). We will, at
our discretion either repair or replace the unit.
it will have to be returned to us freight prepaid
and we will return the repaired or replaced
unit to you freight prepaid. the company's sole
obligation is to repair or replace the unit. this
warranty is void if in the opinion of Quality
craft the unit has been tampered with, altered,
misused, damaged, abused or used with
the wrong power source. light bulbs are not
covered by this warranty. the warranty is for
homeowner use only and does not cover units
used in commercial situations.

WarraNtY claiM PrOcEDUrE

if a claimable defect occurs, please fill
out a claim form through our website at:
www.qualitycraft.com or contact our customer
service department at 1-800-459-4409
(Monday to Friday, 8:30am to 5:00pm, ESt).
Before you make your claim call, please make
sure you have:
1.
the description of the electric stove
2.
Proof of sale
3.
Details regarding the defect
4.
Name and address of the owner
and installer
W a r r a N t Y
claims must be filled out in writing and
returned within six (6) months of appearance
of defect. Failure to comply with this stipulation
will make the warranty null and void. We
reserve the right to a thirty-day (30) delay
following receipt of claim in which to inspect
the product. We assume no responsibility for
labor costs, removing/replacing a previously
installed product, transportation or return of a
product.
iMPOrtED BY
Quality craft
laval, Quebec, canada H7c 0a5
1-800-459-4409
www.qualitycraft.com
Made in china
6

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