Samsung Galaxy S 5 Important Information Manual page 46

Dispute Notice and Dispute
Resolution Period
Before initiating an arbitration or a
small claims matter, you and Sprint
Prepaid each agree to first provide to
the other a written notice ("Notice of
Dispute"), which shall contain: (a) a
written description of the problem and
relevant documents and supporting
information; and (b) a statement of
the specific relief sought. A Notice of
Dispute to Sprint Prepaid should be sent
to: General Counsel; Arbitration Office;
12502 Sunrise Valley Drive, Mailstop
VARESA0202-2C682; Reston, Virginia
20191. Sprint Prepaid will provide a
Notice of Dispute to you in accordance
with the "Providing Notice To Each Other
Under The Agreement" section of this
Agreement. Sprint Prepaid will assign a
representative to work with you and try to
46 General Terms and Conditions of Service
resolve your Dispute to your satisfaction.
You and Sprint Prepaid agree to make
attempts to resolve the Dispute prior
to commencing an arbitration or small
claims action. If an agreement cannot
be reached within forty-five (45) days
of receipt of the Notice of Dispute, you
or Sprint Prepaid may commence an
arbitration proceeding or small
claims action.
Arbitration Terms, Process, Rules
and Procedures
(1) Unless you and Sprint Prepaid
agree otherwise, the arbitration will be
conducted by a single, neutral arbitrator
and will take place in the county of
the last billing address of the Service.
The arbitration will be governed by
either: (a) rules that we mutually agree
upon; or (b) the JAMS Comprehensive
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